Onsite Service Available in Mountain View, Sunnyvale, Cupertino, Los Altos, Los Altos Hills





More Questions and Answers

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide businesses with an information management expert who can act as a part-time Chief Information Officer. This veteran technology officer can offer long-term direction to assist your company to deploy appropriate IT products to improve business operations so they match more closely with your corporate goals. Your company can develop and install a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Critical tasks Progent's part-time CIO can carry out include growth strategies, planning technology budgets, developing models for Return on Investment, optimizing business processes, negotiating contracts with suppliers, establishing security policies, cash flow management, streamlining data center administration, software revision management, IT asset documentation management, and disaster recovery/business continuity preparedness.

Does Progent offer a real-time reporting solution for ticketing and network monitoring apps?
ProSight Reporting is an expanding suite of real-time management reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

Does Progent support the NodeZero penetration testing platform from Horizon3.ai?
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that can deliver continuous, concurrent, automated assessment of your internal and perimeter network to help you identify, prioritize, remediate, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent can provide the guidance of a NodeZero Certified Operator to help you to plan and perform thorough pentests of your network perimeter and your internal network so you can realistically evaluate your current security posture. Progent can help you to configure and run NodeZero pentests customized for your IT network, analyze NodeZero reports, and remediate issues according to their potential impact on your network. Progent can also help you to develop a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, and perimeter IT resources. To learn additional details about Progent's vulnerability assessment solutions based on on NodeZero's pentest platform, visit consulting support for NodeZero's penetration test platform.

Can Progent provide assistance with ransomware settlement negotiation?
Progent has experience negotiating ransomware settlements with threat actors (TAs). Reaching an acceptable settlement is a complicated activity that calls for a combination of real-word experience, technical skills and business savvy. It also demands working closely with the ransomware victim's IT team and the insurance provider, if there is one. Since the top priority of the ransomware target is operational continuity, it is vital to deploy response teams that operate efficiently, in parallel, and with intimate collaboration. Progent has the scope of IT skills and the deep bench of experts to supplement your IT staff and recover your network environment quickly and affordably. To learn more, visit ransomware settlement negotiation consulting.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can assist small and medium-size businesses to install unified remote endpoint management and monitoring platforms for maintaining devices used by offsite workers. For information about ways Progent's consultants can help your company to manage the remote endpoints of your telecommuters, go to solutions for managing and monitoring the endpoints of your telecommuters.

Can Progent help us upgrade from SQL Server 2008?
Progent's Microsoft certified consultants can provide businesses of all sizes advanced Microsoft SQL Server 2008 help. Microsoft SQL Server 2008 is a legacy web-ready database and data analysis package that allows the rapid development of enterprise-grade business applications. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help your company to carry out an efficient move from SQL Server 2008 to Microsoft SQL Server 2019.

Does Progent offer support for Cisco's Firepower Series of NGFW Firewalls?
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's popular ASA 5500-X security appliances and include unified control of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can assist you to design and carry out an efficient migration to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources. For more information about Cisco's Firepower portfolio of NGFWs Firewalls, refer to Cisco Firepower Series firewalls consulting experts.

Can Progent help us integrate teleconferencing services for our at-home workers?
Progent's consultants can help small and medium-size businesses to deploy and debug teleconferencing platforms to enable their teleworkers to interact safely and effectively with teammates and clients. To find out about ways Progent's consultants can help businesses to integrate and maintain video conferencing applications for telecommuters, refer to conferencing support services for remote workers.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote support services to help businesses of all sizes to connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco network technology, but Progent has broad experience in the architecture, installation, and integration of seamless networks that incorporate technology from several popular vendors. Support services offered by Progent include Mac and iPad consulting, Linux integration, Sun coexistence with Windows, Apple iPhone integration and management, Google Android phone integration and management, BlackBerry management and integration, Citrix Virtualization support, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.



More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you need technical help, information technology outsourcing, or high-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.



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  • Technology Consulting Services Duo Identity Verification 24 Hour Computer Engineer MFA and Single Sign-on
  • Teleworker Solutions Specialist Helpdesk for at Home Workforce Support Services
  • Top Quality Engineer Exchange 2013 Backup and Restore Exchange 2013 Load Balancing On-site Technical Support

  • Microsoft 365 Portal Online Consulting
    Online Help Microsoft 365 and iPhones

    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and on budget.

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  • SharePoint Server 2016 Specialists
    Office SharePoint Server 2010 Onsite Technical Support

    Progent's Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web technology for intelligently coordinating people, groups and information. Microsoft SharePoint Server provides a central spot for your workers or clients to connect to, organize, distribute and manipulate useful data, documents, and applications and to interact with other people. SharePoint allows faster and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and major tasks with the information they've developed in a way that makes data easy to locate, download and re-use. Progent's SharePoint consultants can help your organization to maintain your existing SharePoint solution or upgrade to the latest release of SharePoint.

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  • Emergency Check Point 6000 Firewalls Auditing
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    Progent's Check Point Software firewall experts can show you how to plan, integrate, and manage firewall environments built around Check Point Next Generation firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you support older Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.

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    Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets as well as one or more public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Azure hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

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    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

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  • Solaris to Windows Upgrade Consulting
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    Progent can help your business to plan and implement an efficient migration from a Solaris-powered IT environment to a network based on Windows and capable of running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can help you preserve your information and minimize productivity discontinuity by designing an efficient migration plan that protects your existing investments in Solaris application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current environment, migration planning and testing, MS Exchange migration expertise, information and application migration, and server and storage migration and consolidation.

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    Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual infrastructure offers lower total cost of ownership of hardware and quicker ROI, more efficient use of servers, simplified operations, increased system uptime, and easier management. Typical usage scenarios for virtual servers are hardware consolidation, low-cost platforms for mission-critical legacy software based on outdated operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.

  • Windows Server 2016 Integration Online Help Windows Server 2016 Health Service On-site Technical Support
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