Silicon Valley
Mountain View, Cupertino, Los Altos:

What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere consultants can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility.

Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
Progent offers small and medium-size companies supplemental or comprehensive Help Desk Call Center support services for teleworkers. To learn about Progent's overflow or fully outsourced Help Desk Call Center support services for telecommuters, refer to Help Desk services for telecommuters.

Can Progent help us integrate Fortinet FortiGate firewalls?
Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet security appliances to protect all your IT assets at the network perimeter, within the data center, at branch locations, and at the cloud edge. To learn more, visit Fortinet firewall integration consultants.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a unified voicemail platform that facilitates collaboration by offering a variety of options for retrieving voice messages within a framework that is simple to implement and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate branch offices with up to 500 users. Progent's Cisco-certified CCIE consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE deployment gives you maximum competitive advantage.

How can Progent help us deploy SQL Server 2019?
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to evaluate the advantages for migrating to SQL Server 2019 and can provide fast online or on-premises contact with consulting experts in solution planning and deployment, application development, database administration, and cybersecurity. For more information, refer to SQL Server 2019 migration consulting expertise.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent's consultants have supported Dynamics GP and Great Plains software for almost 20 years and Progent has provided system integration, software development, training, and debugging since the platform's original release. Progent offers top-tier expertise for upgrading out of date Dynamics GP deployments. Progent can assist you to design, pilot, and implement a cost-effective migration from a an outdated release of GP to the latest edition of Dynamics GP. Find out about Progent's Dynamics GP upgrade and system integration consulting.

Does Progent offer support for Check Point Next-Generation firewalls?
Progent's Check Point Software firewall experts can show you how to design, integrate, and manage firewall solutions that rely on Check Point NGFW security gateways and Check Point's cloud-based security services. To find out about Progent's consulting services for Check Point security gateways, visit Check Point next generation firewall integration consulting.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced a white paper summarizing the benefits businesses of any size can gain from outsourcing or co-sourcing network consulting from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper describes Progent's proven service delivery paradigm for IT support that can range from router troubleshooting to full-service application development. The report also shows how Progent's outsourcing and co-sourcing services can assist companies to reduce expenses, accelerate productivity, and increase the value of their IT network. To read Progent's white paper, click: Benefits of Outsourcing IT Services from Progent.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Microsoft Dynamics GP (Great Plains) makes it affordable to create custom Great Plains programs that offer all of the basic functionality of proven Great Plains solutions but also meet the particular needs of your business. With the utilization of the Modifier with MS Visual Basic, developers are able to work with the most widely used customization environment in the software industry to adapt Microsoft Dynamics GP data views, add or change business logic, customize forms and reports, or expand interaction with Microsoft Office programs. Progent's expertise with Microsoft .NET programming, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, and programming experience with VBasic, XML, and other developer tools makes it possible to design custom line-of-business programs and eCommerce solutions that integrate seamlessly with Great Plains.

Does Progent offer expertise with Cisco's network management platforms like Meraki Dashboard and DNA Center?
Progent's Cisco CCIE-certified networking consultants can assist your company to run Cisco's management utilities including DNA Center and Meraki Dashboard to build a cloud-based, on-premises or hybrid network management system that delivers advanced security and compliance, availability and business continuity. To find out more, see Cisco-certified networking management experts.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to plan, integrate, manage and troubleshoot a backup and disaster recovery system based on Barracuda Backup. For more information, visit Barracuda Backup and disaster recovery consulting and management.

What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing model has no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other additional charges that drive up service. For remote support from Progent during normal business hours, you pay only for the time spent resolving your problem. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's consultant is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be billed for our expert’s travel time, but not an increased emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available engineer is typically close by to help. Progent can also provide on-premises technical support to the majority of zip codes in the United States within one business day of answering a service call. Progent's remote technical support group has provided help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Does Progent support 365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365?
Microsoft 365 offers simple archiving but does not have integrated support for vital data protection capabilities such as Exchange Online backups or greater than 30-day point-in-time data recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly called Altaro O365 Backup), provides a full-featured BDR solution for programmable backup and quick recovery of all your company's Microsoft 365 mail, Teams Chats, SharePoint documents, OneDrive files, and the contents of Windows-powered desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to provide end-to-end managed services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup provides a budget-friendly backup-as-a-service solution that protects Microsoft 365 users against data loss resulting from user or system error, malevolent sabotage, and cyber attacks such as ransomware. To read more, go to ProSight DPS 365 Total Backup services for Microsoft 365.