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More Questions and Answers

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed reports of all support activity to make sure clients donít ever feel like a hostage to their support organization. Progent sends e-mail accounts of services shortly after finishing each service interaction, and also sends a hard copy along with monthly invoices. Complete network service documentation makes it less disruptive for customers to transfer to a different support organization or take on more service duties internally. Complete service reporting also provides IT managers the visibility needed to determine the value of maintenance services and produce more realistic IT budgets.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network evaluation to make sure that your computer system satisfies required standards of security and off-site connectivity, 24x7 server monitoring using Microsoft Operations Manager to resolve issues before they impact your productivity, if required Help Desk Services from Progent's technical experts, security assessment to help preserve your system from intruders and virus attacks, application of Service Packs and security patches for servers and software, reduced rates on Progentís off-site and on-premises network support services, and access to Progentís team of Microsoft-certified system engineers and service technicians.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants offer advanced online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small companies and campus LANs to enterprise data centers and ISPs. Progent can help you to deploy Cisco's continually evolving switch solutions to achieve the performance, expandability, uptime, virtualization, security and manageability required for your organization. To learn about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support. To find out about Progent's consulting and support for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting and support. To find out about Progent's support services for Meraki switches, visit Meraki switches integration.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can assist your business to develop web sites that are driven by sales and inventory applications to lower the cost and strengthen the reliability of on-line business. Progent can show you how to set up a secure, highly available e-commerce infrastructure and create specialized web applications using standard tools and or customize standard applications so that they support your special business requirements. Progent can provide online services from certified Microsoft SQL Server programmers and Oracle database developers and database administrators, and MySQL consultants to help your company to complete line-of-business application development.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service bundles designed to enable small companies to get a professional security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security engineer administers a comprehensive test of your network from outside your company firewall to determine possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from an authorized computer inside your company firewall to assess your exposure to internal attacks. The two security inventory packages are set up and run from a secured external site.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity. Learn about the entire ProSight family of low-cost outsourced network management services for small businesses.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer affordable remote consulting to help you to plan, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past occasional technical roadblocks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or maintain a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide remote and on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the strategic value of your IT network.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure management service makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more about the entire ProSight series of affordable network monitoring and management services for small and mid-size organizations.

Can Progent help us integrate Fortinet FortiGate firewalls?
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet firewall consultants can assist your business to deploy your Fortinet security appliances to protect all your digital resources at the network perimeter, within the data center, at branches, and in the cloud. To find out more, refer to Fortinet NGFW firewall consultants.

Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can support the creative sides of macOS and OS X environments by providing support services and knowledge transfer in graphics, sound, and motion. Progent's consultants can provide help in a range of Apple macOS and OS X desktop programs including Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with specific areas like scanning or digitizing audio or video or setting up a video post production facility.



More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you need computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.



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    Progent offers a broad range of cost-effective consulting and support services to assist your company to install, integrate, repair, and manage workstations and laptops based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online assistance for single machines or notebooks or work with you to plan and implement a large-scale migration to new or updated operating system platforms and applications. Progent can also provide consultants and technicians to help your company to plan for and complete a company move or consolidation designed to produce the least possible interruption to your business.

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    Remote 24x7 monitoring, automated alerts, and actionable reports are crucial to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed so far that companies of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent offers several RMM options delivered as low-cost services created to help your company to identify and fix a an array of IT network issues before they get big enough to hurt productivity.

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  • 24-7 Compliance Auditor SonicWall NSA 6650 Firewall
    Security Certification SonicWall

    Progent's SonicWall firewall consultants can show you how to integrate, manage, and tune SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection plan and design security into your business processes.

  • Symantec Raptor Network Security Auditor Symantec VelociRaptor Network Security Testing
  • System Center 2016 and Intune Technical Support Services System Center 2016 and Office 365 Integration Computer Engineer
  • Technical Consultants Cisco Firewall Online Cisco Certified CCIE Consulting Organization
  • Technical Consulting Sunnyvale Mountain View Computer Network Providers
  • Technology Consulting Visual Basic for Mac Word for Mac Remote Troubleshooting

  • Virtual Server Private Cloud Hosting Engineer
    24x7 Private Clouds for Small Businesses Engineer

    Progentís private cloud hosting allows small and midsize businesses to run key applications such as SQL and Exchange Server from a hardened Tier III data center facility on fully redundant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restore. You can take advantage of Progentís private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and management of computer hardware and facilities while achieving the highest levels of system availability and security.

  • Telecommuter Helpdesk Services Computer Consultants Teleworker Helpdesk Services Computer Consultants
  • Top Progent Management Team IT Service Progent's Management Network Manager

  • Wireless Site Survey Online Support Services
    Online Consulting 802.11x Wi-Fi Site Survey

    Progentís Wireless Site Survey assists you to design and implement a Wi-Fi WLAN adapted to your facilities, providing your business a WLAN that delivers the reception, performance, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

  • Top Ranked Remote Support Services ISA 2000 Server ISA Server Remote Technical Support
  • Video Conferencing Troubleshooting Office Communications Server 2007 Consultants
  • White Paper IT Outsourcing Small Business IT Outsourcing White Papers
  • Windows 2003 Server On-site Technical Support Integration Services Windows 2003
  • Windows Hyper-V 2016 Management Support and Help Support and Help Windows Hyper-V 2016 Hybrid Cloud
  • Windows Server 2012R2 Clustering Consultant Services Technology Consulting Services Windows Server 2012R2 Storage Spaces
  • Work at Home Network Infrastructure Support and Help Remote Employees Infrastructure Integration Support
  • macOS Online Consulting Information Technology Consulting Firms Mac
  • macOS and OS X Remote Technical Support Urgent iPad Support and Setup

  • 24-7 Specialist Microsoft Firewall
    Network Consulting Internet Security and Acceleration Server

    Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple sites, remote users, and mission-critical web applications. Progent's ISA Firewall consultants can assist your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without overly limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.


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