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More Questions and Answers

Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to validate an IT professional's ability to plan, deploy, and support IS control mechanisms to mitigate risk. Progent can provide the services of a CRISC-certified risk management consultant to assist your company to create and carry out a risk management strategy based on leading practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and budgetary guidelines.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts can provide advanced expertise in deploying and managing all versions of Microsoft Office Project and can deliver a wide range of cost-effective remote consulting services following best practices to help businesses of any size to receive all the benefits of this powerful platform. Services offered by Progent include solution planning, installation and upgrades, strategies for secure file and status sharing among onsite and offsite users, network infrastructure optimization, and customized online training classes.

Can Progent transparently supplement and automate our Help Desk?
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progentís Help Desk Co-management services.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to provide integration between Windows and UNIX networks. SFU offers interoperability between Microsoft Windows Server and different versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a complete library of UNIX utilities and shells, support for a single rooted file system, and a SDK for porting programs.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco routers, you may be using an outdated version of Cisco IOS, the operating system used in virtually all Cisco router as well as current Cisco switches. Cisco frequently publishes updates to IOS to fix bugs, plug security gaps, or improve features. Unfortunately, updating Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco equipment and your network environment. For example, there may be limited internal Flash storage that could cause a new software version to operate improperly. Progent's Cisco CCIE-certified consultants offer a broad selection of support services associated with upgrading Cisco IOS or any other Cisco software platform like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform version audits of your router software, recommend sensible upgrades, prepare Cisco devices, copy images/, activate and verify your update, tune performance, troubleshoot problems, and teach your IT staff how to get the benefits of any significant new functions.

What web development services are available from Progent?
If you want to redo your corporate web site, build in-house webs for purposes like as human resources or worker training, establish a powerful web presence for a new venture, or build enterprise-level, database driven web solutions, Progent can provide capable and seasoned web designers and developers. Web custom software development services offered by Progent's Technology Experts Team include web design and development, web project management, .ASP and Microsoft .NET programming, and graphical content design and creation. Progent's SQL Server programmers, Oracle programmers and database administrators, MySQL database consultants, and Microsoft Access developers can help your business to plan, deploy, and support data-intensive web sites. Progent's consulting experts can also help you build and manage a secure, dependable server and communications network incorporating remote connectivity, to host your web solutions.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level remote consulting for business continuity planning, testing, and education to assist your company to respond to potential catastrophes, minimize downtime for your vital network functions, avoid data loss, and comply with regulatory mandates and business requirements. Progent's business continuity consultants can work closely with your management and IT support staff to perform risk evaluation, define interdependencies, specify the assets needed to run your business, prioritize key IT services and define acceptable restoration times, qualify colocation sites, set up secure offsite connectivity for key employees, implement notification mechanisms and define duties for staff, document a comprehensive recovery plan, and provide training for management and technical staff to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants offer Aironet Wi-Fi AP planning and deployment consulting and Cisco wireless controller expertise to help you benefit from the IEEE 802.11ac Wi-Fi specification to get three times the speed for your Wi-Fi LAN while expanding the area covered.

Can Progent help our at-home workers integrate VoIP solutions?
Progent can assist small and medium-size organizations to configure IP voice platforms to provide their remote workforce the benefit of seamless extensions of the company phone infrastructure. For details about how Progent can assist your remote workforce to integrate and debug IP voice platforms, visit IP voice consulting services for teleworkers.

Where can I review testimonials from Progent's customers?
Progent has delivered online or onsite network consulting help to companies in every state in the U.S. Many of these clients have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's support staff. Check out Progent's customer testimonials to learn what people have said concerning the high level of Progent's IT services.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out about Progent's complete ProSight portfolio of affordable outsourced network management services for small organizations

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 engineers as well as experienced software developers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and certified security professionals to help your business to maintain your SQL Server 2012 environment and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your company to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.



More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you are in need of computer assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.



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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco devices for unified management.

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    Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a wide range of remote services to assist your organization to design, program, test, deploy, manage, and troubleshoot applications powered by any release of Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your legacy Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between different versions of Excel. Progent offers as-needed support to organizations looking for a quick fix to a specific issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or developing mission-critical application software based on Office Excel. Progent's affordable webinar training classes for Excel can be customized to address the needs of individuals or teams.

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    Microsoft Virtual Server 2005 Technology Professional

    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on software originally produced by Connectix, delivers the performance necessary to carry out hardware reduction, application migration, and server quarantine tasks via virtualization techniques in an enterprise-class computing network with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies who want to enhance ROI in application programming and piloting, upgrading from legacy line-of-business applications, and server consolidation. Progent's skilled Virtual Server consultants can help your company to assess and deploy Microsoft Virtual Server.

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    Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for critical workloads by offering unified, cross-platform monitoring of IT resources deployed throughout on-premises systems and cloud environments. Progent's SCOM consulting group offers advanced remote and onsite support to assist organizations of any size to plan, integrate, tune, enhance and repair Operations Manager 2016 deployments. Progent can assist you to move to SCOM 2016 from earlier versions of Operations Manager or from different monitoring platforms, or integrate multiple monitoring tools into a unified infrastructure management solution. Progent can also help you expand your Operations Manager 2016 scope to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.

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    Microsoft Windows 8.1 Migration Support Outsourcing

    Microsoft Windows 8.1 is engineered to power devices from smartphones and slates to power-user desktops. An abundance of innovative capabilities, including touch screen interface and signature live tiles GUI, provide a broad selection of benefits for organizations who know how to put them to work. Progent's Microsoft-certified consultants can assist get your business up to speed with Windows 8.1 and make sure you derive significant business value from the product's various technical enhancements.

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    Award Winning Private Cloud Hosting for Virtual Data Centers Engineer

    Progentís private cloud hosting enables small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can take advantage of Progentís private cloud hosting service to eliminate major investments in the purchase, maintenance, and operation of computer hardware and data center facilities while achieving world-class levels of network availability and security.

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    Progentís IT outsourcing services offer economical network support for small businesses. Whether it includes designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or building a web-based eCommerce solution, outsourcing your network technical services can contain costs and minimize uncertainties, allowing network support budgets to grow in a more linear and controlled fashion than is feasible by building up a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust system foundation for your vital business software powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's CISM-certified security staff can help you protect your Mac network through professional support offerings including performing security tests, clean up after virus and worm attacks, configuring firewalls, implementing safe off-site and mobile access, installing monitoring programs for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy appropriate for the particular goals of your corporate network.

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  • Power View Remote Consulting
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    Progent can provide the expertise of Microsoft-certified consultants as well as seasoned software developers, DBAs, project managers, network infrastructure engineers, business continuity specialists, and certified security consultants to help you to assess the potential benefits of SQL Server 2012 for your business, install test environments at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and configure an efficient and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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  • NetApp Clustered Data ONTAP Consultant
    Top MetroCluster Switch Integration Consult

    Progent offers enterprise customers the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's complete family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN deployments efficiently based on leading practices.


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