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More Questions and Answers

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering guidance with procedures such as assigning disk pools, arranging aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your MetroCluster DR system to show adherence with industry standards and government requirements.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud planning and integration experts can assist you with any phase of Microsoft Azure migration such as needs definition, readiness evaluation, solution design, pilot testing, implementation, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your clients can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid environment that seamlessly combines physical datacenters with Azure services.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless AP consultants offer remote and onsite support to assist organizations of any size to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and availability for wired and wireless users regardless of their location or computing device. (Refer to Meraki switches configuration and management.)

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for monitoring the content of outbound email messages and attachments and blocking users from sending confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help your business avoid being blacklisted and stay in compliance with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's complete ProSight line of affordable managed services for small businesses.

Can Progent help us with SonicWall firewalls?
Progent's certified SonicWall firewall consultants can help you configure, manage, and tune SonicWall firewall products including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall firewalls into a complete security plan and design security into your business practices. For more information, visit SonicWall-certified firewall integration consultants.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE configuration experts can help organizations of any size to plan, deploy, maintain, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide affordable online or on-premises support to assist you to migrate smoothly to an advanced unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business and Lync for connectivity to a SIP PSTN trunk.

Can Progent help us set up and manage at-home workers?
Progent has two decades of experience assisting small and mid-size organizations to plan, install, tune, manage, and debug information networks that incorporate remote workers. Progent can help you to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management. To learn about Progent's consulting expertise for teleworkers, go to work-from-home support services.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is an affordable, versatile OS that enables small organizations to transition from the older physical in-house datacenter to the new hybrid networking model that includes both local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote expertise and technical support services to help you maintain your Windows Server Essentials deployment. After producing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated releases improved Azure integration but ultimately deprecated the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also removes the client backup and remote web access features. Microsoft recommends that small organizations using Windows Server Essentials move to Microsoft 365. Progent's Microsoft Azure planning and integration consultants can help you plan and carry out an efficient migration from any release of Windows Essentials to Microsoft 365.

Can Progent help us migrate to Windows Server 2019?
Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with on-site Windows Server 2019. For more information, visit Windows Server 2019 migration consultants.

Does Progent offer desktop support services?
Progent can deliver a broad range of cost-effective consulting and support services to assist your business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 11 planning and deployment assistance, Windows 10 planning consulting, Microsoft Windows 8.1 consulting, Windows 7 maintenance, MS Office and Microsoft 365 integration, and 64-bit operating system upgrades.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies reduce the work needed for IT administrators to set up applications so they are consistent across an entire workforce, offer the ability to manage rights to critical data, and allow quick installation of new or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind RDS streamlines desktop access, improves responsiveness, strengthens data security, unifies administration, and provides a nearly transparent client experience. Progent's desktop virtualization engineers can help your company to assess the strategic advantages of Microsoft's virtual desktop technologies, configure pilot and on-line deployments, optimize your network architecture to support virtualized clients effectively, evaluate and remediate security issues, and educate your IT administrators to utilize best practices to achieve a fast ROI from desktop virtualization.

More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you require computer support, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 408-240-9400 or visit Contact Progent.

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    Configuration Manager automates application and device provisioning and updating, streamlines security and compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, allows safe self service, and offers a single control mechanism for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help your organization with any aspect of planning, installing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.

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    Progent offers nationwide remote technical support and troubleshooting services for businesses who run Apple Mac networks or whose IT systems feature a mix of Mac with Microsoft Windows technology. Progent's experts offer Mac users a range of services such as desktop support, upgrading to the latest edition of Mac OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Remote technical support offers optimum return for your IT budget by protecting user efficiency and limiting the time charged for computer analysis and repair. Sophisticated online access tools and experienced service specialists and consultants allow Progent to handle the majority of network problems without wasting time and money by going to your location. In most of cases your IT problems can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISA certified security specialists to assist with the most challenging system issues.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management of modern security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage IT environments that include local offices, data centers, and cloud resources.

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    Progent's non-stop interoffice connectivity and fault tolerant system connection consultants can help small businesses achieve non-stop Interoffice connectivity through fully redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide affordable 24x7 interoffice connectivity.

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    Progent's Technical Response Center offers low-cost nationwide after-hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide 24x7 phone help and remote secure network access to isolate and resolve network problems rapidly and affordably.

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    Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and expert consulting for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, configuration, update, and maintenance offerings include network design, installation, project management, on-premises and remote network support and troubleshooting, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.

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    Progent's certified ISA Server consulting experts have long experience developing ISA Server-based security installations for information systems with multiple sites, mobile users, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your network protection needs without adversely limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Check Point Software firewall experts can show you how to design, deploy, and administer firewall solutions that rely on Check Point Software Next Generation security gateways and Check Point's cloud-based security services. Progent can also assist you maintain legacy Check Point firewall models or migrate efficiently to Check Point's next-generation firewalls.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the progress of an active ransomware attack. Call 800-462-8800

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    Progent's Juniper-authorized network engineer can help your company to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers can offer support for Juniper's premier network operating system to help you to simplify the management and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain networks that incorporate a mix of Juniper's OS platforms.

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    Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements favorably impact vital areas like manageability, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of migrating to Exchange 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange 2013.

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    virtual desktop delivery Engineers

    Citrix has developed a comprehensive line of platforms that provide advanced manageability, expandability, and performance for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the business advantages of Citrix virtualization products and can help you plan, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.

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    Progent's Cisco certified Wi-Fi experts offer affordable remote and on-premises help for both legacy and current 802.11ac Aironet wireless access points and Progent can help your business to design and manage Wi-Fi solutions that include indoor and outside/ruggedized Aironet access points.

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    When performing consulting projects for corporate customers, Progent follows a structured approach based on defined milestones so as to achieve financial, timing and engineering targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and professional deployment. All phases are documented to provide a comprehensive description of IT services performed and to help in downstream network maintenance.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco allows organizations to gain all the advantages of adding intelligent services into their networks. Cisco's Catalyst switch product line allows you to enable features to make your network infrastructure highly available to handle time-critical requirements, expandable to support future growth, safe enough to protect restricted information, and capable of differentiating and managing traffic flows to streamline network operations. Progent's CCIE certified consultants can show you how to pick out and integrate Cisco Catalyst switches appropriate for your business. In addition, Progent's CISA certified security specialists can help you create a strategic security plan and set up Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.

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    Microsoft Dynamics GP 2015 R2 features a new design that enhances cloud integration, supports popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and experience to address the critical IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the return on your investment in this powerful platform.

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    Progent can assist your business to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid solutions that transparently combine local and cloud products and services.

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    Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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