Silicon Valley
Mountain View:
Microsoft and Cisco Computer Services Professionals
Frequently Asked Questions
Onsite Service Available in Mountain View, Sunnyvale, Cupertino, Los Altos , Los Altos Hills
- Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
- Does Progent offer consulting services for Microsoft Office and Microsoft 365?
- What web development services are available from Progent?
- Can Progent help us manage the personally owned endpoint devices of our at-home workers?
- How does Progent support the Microsoft Solutions Framework (MSF) process model?
- How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
- Does Progent offer expertise with Ekahau Wi-Fi design and management products?
- Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
- Does Progent support all major data backup/recovery products and services?
- Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent can provide the expertise of RIM BlackBerry-premier experts who can help small organizations to design, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, eliminating the requirement for an internal BlackBerry expert and minimizing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's efficient online service delivery model, provides small and mid-size companies an efficient option for incorporating BlackBerry technology productively into their IT network.
Does Progent offer consulting services for Microsoft Office and Microsoft 365?
Progent's certified Office and Microsoft 365 consultants can help companies of any size to integrate Office desktop and Microsoft 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides quick ROI and enables better business results. Progent can assist your company to integrate Microsoft Office or Microsoft 365 applications with each other and with other core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues between various releases of Office desktop and offers live online Microsoft Office and Microsoft 365 training to individuals or teams.
What web development services are available from Progent?
If you want to revamp your corporate web site, build internal webs for applications such as HR or worker orientation, create a compelling web presence for a new venture, or put together enterprise-grade, data-driven web solutions, Progent has capable and experienced web site design consultants. Web design consulting available from Progent's Applications Specialists Group include web design, web site project management, ASP and .NET programming, and graphics design and creation. Progent's SQL Server programmers, Oracle developers and database administrators, MySQL database experts, and Office Access developers can assist your business to design, build, and maintain data-powered sites. Progent's experts can also help you design and maintain a secure, dependable server and communications network featuring remote connectivity, to host your web solutions.
Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can help small and medium-size organizations to configure centralized endpoint management solutions for maintaining endpoint devices used by at-home workers. To learn about ways Progent can assist your business to manage the remote endpoints of your at-home workforce, visit consulting expertise for managing the endpoints of your telecommuters.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for large companies, Progent uses a phased technique based on agreed upon milestones in order to meet economic, scheduling, and technical targets while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices defined by the
Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to create a detailed list of technical services delivered and to help in ongoing network maintenance.
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn about Progent's entire ProSight family of affordable outsourced network management services for small and mid-size businesses.
Does Progent offer expertise with Ekahau Wi-Fi design and management products?
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to design, deploy, enhance, manage and troubleshoot a Wi-Fi solution customized for your facilities. Progent can provide remote or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for troubleshooting RF signal problems, Ekahau Insights for monitoring the performance of multiple Wi-Fi sites, and Ekahau Capture to collect Wi-Fi communication packets with the Ekahau Sidekick in order to assist experts to fix difficult Wi-Fi problems.
Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi AP consultants offer remote and on-premises support to help organizations of any size to plan, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as switches, routers and firewalls to create a cohesive network infrastructure that provides the same access, responsiveness, security, manageability and uptime for wired and wireless users regardless of their mobility or device. (Check out Cisco Meraki switches configuration and management.)
Does Progent support all major data backup/recovery products and services?
Progent's backup consultants offer consulting support for a broad array of products and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent can help you with all major backup platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers help with Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as an affordable end-to-end solution for secure backup and disaster recovery.
Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out about Progent's ProSight portfolio of managed services for small businesses.
An index of content::
Support and Setup Small Business WAP361
Small Business WAP121 Professional
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based devices designed as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE wireless network experts offer online or on-premises integration and debugging services to help your organization to design, configure, update, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or topology.
Windows Server 2019 Windows Defender ATP Online Support
Windows Server 2019 and SCOM IT Consultants
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can assist your organization to design a DR/BC solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
SonicWall TZ400 Firewall Cybersecurity Contractor
SonicWall NSA Firewall Technical Support Services
Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and update SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build security into your corporate operations.
Consultant Services Computer Security Vulnerability Evaluation
Web Application Security Evaluation Consultant
Progent has created several network security service bundles intended to provide larger institutions an impartial and comprehensive network security audit from a team of premier security engineers. All Progent's network security evaluation bundles incorporate a suite of services including network scans from inside and from outside your corporate firewall, professional interpretation of scanned data by accredited security engineers, creation of a report explaining the findings, plus a live concise executive summary and an in-depth interactive review for in-house IT engineers.
Top .NET Visual Studio Programming Companies
Open Now DotNET Contract Programming Firm
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or modernize .NET apps quickly and at low cost.
Computer Engineer System Center 2016 and Exchange Online Integration
Online Support System Center 2016 and Exchange Online Integration
System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
SQL Server 2019 Reporting Services Support Services
SQL Server 2019 High Availability Support
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and onsite consulting, software development, and technical support services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a cohesive intranet system.
Technology Professional Computer Security Assessment
Computer Security Assessment Consultant Services
Progent has created several network security service bundles designed to provide larger corporations an impartial and comprehensive network security audit from a group of premier security consultants. All Progent's security evaluation bundles feature a collection of services including network scans from inside and from beyond the corporate firewall, expert interpretation of scan results by accredited security consultants, creation of a report documenting the findings, plus an interactive high-level executive summary and an extensive interactive review for internal network managers.
Configuration Windows Server 2019 LEDBAT
Urgent Windows Server 2019 Hybrid Configuration Outsourcing
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your business to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Risk Mitigation Support
CRISC Cybersecurity Technical Consultant
Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you create a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, non-stop network solution that takes into account availability issues covering a wide array of network technologies and procedures.
Emergency 3800 Router Technical Support
Setup and Support Cisco Routers
Cisco has designed an extensive array of routers including appliances built to deliver the security, bandwidth, and reliability demanded by organizations ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.
Guru Consultant Hourly Rate
Consulting Hourly Rate Network Design and Configuration
Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
24-Hour Microsoft Expert Computer Engineer Windows Server 2022 with Linux
24 Hour Technology Consulting Windows Server 2022
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.
Immediate Remote Support Services 5500 Wireless Controller
Top CCIE Certified Flex Series Wireless Controller Network Consultant
Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and control of Wi-Fi APs, optimizing wireless throughput by limiting the impact of radio frequency congestion, improving wireless uptime with rapid auto-failover, and hardening security by detecting threats and filtering network traffic based on user class and location. Progent can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern Wi-Fi controller technology.
Hyper-V 3.0 Shared Nothing Live Migration Network Consulting
IT Consultants Microsoft Hyper-V Virtual Server
Progent's Microsoft-certified professionals can assist you to evaluate the potential advantages of Hyper-V-based server virtualization for your business, conduct test implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for smooth performance with virtualization technology, help you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that optimize system availability, and deliver continuing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
Mac Configuration Technology Professional
Top Quality Specialist OS X Technical Support
Progent provides nationwide remote help and consulting services for companies that operate Apple Mac OS X environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide macOS and Mac OS X clients a range of IT services such as desktop support, migration to the most recent version of Mac OS X from other earlier versions of Mac, plus expertise with Apple macOS and OS X application software. Progent can also assist you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote IT help provides optimum return for your IT dollar by preserving user productivity and limiting the hours billed for network repair services. Sophisticated remote support technology and skilled service specialists and consultants allow Progent to handle the majority of network issues without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or through a combination of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security professionals to help with the toughest system issues.
Computer Support Cisco Firewall
IT Consulting Firms Cisco Architecture
Progent's Cisco CCIE network infrastructure consultants can help your business to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software support.
Remote Consulting Microsoft 365 hybrid solutions for Exchange
Exchange Online Archiving Online Support Services
Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
UNIX with Windows Online Technical Support
24/7 Windows and Solaris IT Consulting
Progent can help your company to design and execute a smooth transition from a UNIX-based IT system to a network powered by MS Windows and capable of running Microsoft's popular office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and minimize business disruption by designing an effective migration plan that preserves your existing investments in UNIX software and technology. UNIX-to-Windows transition support services offered by Progent include evaluation of current environment, migration strategy and testing, Microsoft Exchange migration support, information and application software porting, and processor and media migration and consolidation.
ERP Development Company
Microsoft Dynamics SL Remote Support
In addition to offering the expertise of Microsoft Dynamics GP consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, migration assistance, and 1-on-1 or group webinar training classes customized to address your specific requirements. Progent's experts also can help you build and support a protected, robust server and communications foundation to support your ERP, MRP and accounting solutions.
SQL Server 2016 Reporting Services Online Support Services
Network Consulting SQL Server 2016 Stretch Database
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security, uptime, mobile computing support, plus integrated BI. Innovations include PolyBase for handling relational and non-relational files simultaneously for big data applications, R language support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to assist organizations of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and SCOM.
ProSight Reporting Auvik Network Managemrnt Online Help
ProSight Reporting Network Infrastructure Monitoring IT Consultant
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Virtual Helpdesk Remote Technical Support
Shared Help Desk IT Consultants
Progent's Computer Help Desk Outsourcing Support Services for desktop support are intended specifically for small organizations who need immediate access to a Help Desk Service Center with professional phone support and full escalation capability but who must work within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.
Microsoft Technical Support SQL Server 2014 Reporting Services
SQL Server 2014 AlwaysOn Availability Groups Professional
SQL Server 2014 incorporates significant improvements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services that include system design, configuration, management, troubleshooting, and application development expertise to help organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.
Top Windows Server 2022 Encrypted Networks Engineer
Microsoft Expert Windows Server 2022 integration Specialists
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.
Cisco SIP Integration Specialist
CUCM and SIP Consultant Services
Progent's Cisco CCIE-certified SIP integration consultants can assist organizations of any size to plan, integrate, maintain, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks and can provide affordable online or on-premises expertise to help you to move smoothly to a modern unified communications ecosystem that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.
Consulting Services Meraki MR66 Access Point
Meraki Dashboard Remote Troubleshooting
Progent's Cisco-certified Wi-Fi networking experts offer remote and on-premises consulting and support services to help your organization to plan, install, manage, optimize, and debug Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's experts can also assist you to plan and deploy hybrid networks that combine on-premises and cloud-hosted services and that deliver easy access, advanced protection, streamlined management, and consistent performance for all your mobile and desktop devices.
Company-wide Standards for Best Practices Outsourcing Firm
24x7x365 Microsoft Consulting Best Practices Technical Support Firm
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems rapidly.
ProSight Windows Server Management Help and Support
ProSight Patch Management Automation Online Consulting
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity.
ProSight Spam Filtering Services Engineers
24 Hour Email Reputation Analysis Consultant Services
Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.
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