Onsite Service Available in Mountain View, Sunnyvale, Cupertino, Los Altos, Los Altos Hills

More Questions and Answers

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure integration consultants can assist you with every aspect of Microsoft Azure migration such as requirements analysis, readiness assessment, solution design, pilot testing, implementation, automated management, performance tuning, software license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to configure and debug firewall appliances and VPN tunnels so that your clients can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid environment that transparently integrates on-premises datacenters with Azure-based services.

Can Progent help us validate and test our storage backup solution?
Regular validation, testing, and optimization of system restoration are vital and often underappreciated requirements for successful disaster preparedness. In the event of a disaster such as a ransomware breach, these recovery drills can make the difference between a short period of downtime and an existential crisis to a business. Progent's certified Altaro VM Backup consultants can help you to design a workflow for regularly validating, testing, and enhancing your restore procedures so you can keep your backup solution current and minimize the impact of a catastrophic event.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

What services are offered by Progent for migrating to Exchange 2016?
Progent's Microsoft Exchange Server 2016 migration consultants can assist your business in any and all phases of your migration to Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent also offers Exchange 2019 planning and deployment assistance and Office 365 Exchange Online integration to assist you to upgrade to a more up-to date release of Exchange Server.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

How can we save money with Progent's Help Desk Outsourcing Services?
Progent's Helpdesk management and co-management service programs enable companies to cut costs, increase output, and adjust immediately to sudden changes in economic circumstances. Progent's Outsourced Help Desk services offer substantial budgetary and productivity benefits when compared to a Help Desk staffed by an in-house IT service group. The cost for Level 1 IT support for Progent's Co-managed Help Desk service averages less than $18/user/month. For details about the advantages of Progent's Outsourced and Co-sourced Help Desk Call Center services, visit Progent's outsourced and co-sourced IT Service Desk advantages.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can help you to evaluate the business advantages of XenServer and other Citrix platforms, and can help you to plan, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your existing Citrix technology environment and show you how to enhance resource utilization, responsiveness, security and compliance, availability, and disaster recovery.

Can Progent help us recover from a ransomware attack?
Recent variants of crypto-ransomware not only scramble critical online information but also infiltrate many accessible system backup resources. Progent's experienced ransomware cleanup consultants can help you to reconstruct an IT network damaged by a crypto-ransomware attack like Ryuk, Dharma, Hermes, Cerber, MegaCortex, or Locky. For more information, visit ransomware removal and system restoration expertise.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for large companies, Progent uses a phased approach based on defined milestones in order to achieve economic, timing, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, pilots, required adjustments, and expert integration. All phases are documented to create a comprehensive list of technical services delivered and to assist in ongoing network maintenance.

Why should a small business outsource IT support?
Whether it involves architecting network infrastructure, establishing or outsourcing a Help Desk, deploying an updated messaging system, or building an on-line eCommerce system, outsourcing your IT support services can contain costs and minimize uncertainties, allowing network support expenses to grow in a more linear and controlled fashion than is possible by establishing a big, all-purpose internal IT staff.

More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you require computer assistance, IT outsourcing, or high-level expertise from a Progent consultant, call 408-240-9400 or visit Contact Progent.

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    MS Communications Server provides Instant Messaging and presence in an extensible, world-class solution offering enhanced security, seamless integration with additional Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and improved operational efficiencies, enhanced worker productivity, and better intellectual property protection with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized consultants can provide the skill necessary to deliver all the advantages of Microsoft Office Communications Server across your entire organization.

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    Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to move from a legacy edition of SCVMM or from another virtualization management platform, and Progent can assist you to enhance and repair your current SCVMM ecosystem so you realize maximum return on investment.

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