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More Questions and Answers

Does Progent offer a real-time reporting solution for ticketing and network monitoring apps?
ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer engineers can assist your company to evaluate the strategic advantages of XenServer and other Citrix products, and can assist your IT organization to design, test, implement, troubleshoot, and support a XenServer installation. Progent can also analyze your current XenServer deployment and show you how to optimize consolidation, performance, security and compliance, uptime, and recoverability.

Can Progent provide a remote Help Desk service for our small business?
Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, assigning accountability, remote desktop control, status tracking, problem resolution, and and reporting. Designed for smaller businesses with few in-house supprt personnel for end users, Progent's Standard Help Desk Services offer online support at a significant discount off Progent's regular Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Progent’s online Call Center services for small businesses.

Can Progent help us provide secure and easy cloud integration for our at-home workers?
Progent can assist small and medium-size companies to set up their home-based employees with secure and reliable integration with cloud services. For details about ways Progent can assist businesses to set up resilient Cloud access for their remote workers, go to cloud integration expertise for telecommuters.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for critical applications by providing centralized, mixed-platform tracking of physical and virtual infrastructure deployed across local systems and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite support to assist businesses of all sizes to plan, implement, tune, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to move to Operations Manager 2016 from older releases or from different monitoring products, or combine a variety of monitoring systems into a unified IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions. In addition, Progent can assist you migrate from SCOM 2016 to more recent releases such as SCOM 2019 and SCOM 2022.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the expertise of certified SQL Server 2012 engineers as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and security professionals to assist you to support Microsoft SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 upgrade support or SQL Server 2019 upgrade consulting to help you move to a more modern release of Microsoft SQL Server.

Why should a small business outsource IT support?
Whether it means designing IT system infrastructure, setting up or outsourcing a Help Desk, deploying an updated email system, or creating an web-based eCommerce application, outsourcing your network support services can control costs and minimize risks, allowing network service costs to grow in a more steady and gradual fashion than is possible by building up a large, all-purpose in-house IT organization.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level online expertise for disaster recovery/business continuity planning, validation, and training to assist you to respond to potential disasters, reduce downtime for your vital IT operations, avoid data loss, and meet regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your executive and IT support group to provide business impact evaluation, identify interdependencies, specify human and physical resources needed to operate your organization, determine key IT functions and specify acceptable restoration times, select colocation centers, set up secure offsite access capability for crucial workers, implement emergency notification mechanisms and assign responsibilities for staff, document a complete recovery and test plan, and train management and technical staff to carry your business continuity plan. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can assist you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can help you to build and support database applications based on the SQL Server database platform. Progent follows leading practices to build efficient, manageable SQL Server database applications and knows how to work with a customer's management to deliver projects in a timely and cost-effective way. Progent for can help your company to create Microsoft SQL Server solutions by providing a wide array of consulting support services including requirements analysis, logical and physical modeling, data integrity, T-SQL coding, software installation, capacity planning, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, synchronization solutions, security, and business continuity.

Can Progent help us build a private cloud?
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a team of network consultants based in the vicinity of Tampa, and Progent also offers remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help you to plan and carry out a move to the Flexential facility with services like designing solution configuration, recommending hardware, system setup and validation, debugging, setting up remote network management, and training your network support team. To learn more, see Progent's cloud hosting service at Flexential Data Center in Tampa FL.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates core features first designed for and proven on Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, dependability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to assess the advantages of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-based or hybrid installation, create and carry out a non-disruptive upgrade strategy, train your IT management and technical support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

How can Progent help improve the fault tolerance of my network?
Progent's design services for fault tolerant networks provide Microsoft and Cisco-certified consulting experts who will show you how to create a robust network that incorporates key technologies and processes for mission critical applications. Progent’s information technology experts can help you to implement a network architecture with features such as failover Internet connections, network load balancing, non-stop data centers, multi-site backup and restore, fault tolerant interoffice connectivity, and high-reliability multi-location networks. Progent can also provide workplace recovery planning consultants to help you plan, validate, and document a disaster recovery procedure founded on leading practices.



More Questions and Answers

If your small business is in Mountain View or anywhere in Silicon Valley and you need computer assistance, information technology outsourcing, or high-level services from a Progent consultant, call 408-240-9400 or visit Contact Progent.



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    Progent's Microsoft-certified consulting engineers can assist your organization to determine the value of Microsoft Exchange 2010 for your business and can help you to plan and carry out a smooth migration to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick payback by increasing your productivity, lowering the cost of equipment and service, simplifying management, and integrating your vital communications platforms.

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    Progent can provide cost-effective remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Office Access development and DBA services.

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    System Center Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines security and compliance settings management, inventories network assets, guards against corporate data leakage, provides health reporting, enables safe self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help businesses of any size with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    Progent's Technical Response Center provides low-cost nationwide extended hours remote assistance for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer extended hours telephone support and remote direct computer access to troubleshoot and resolve technical problems rapidly and affordably.


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