Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security capabilities covered within the GIAC certification including auditing network security mechanisms, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting incidents.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-authorized network consultants can assist you to plan and implement Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to help you to simplify the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can help organizations manage environments that include a combination of Juniper's software platforms.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of critical processes to bring products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that can range from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, training, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) and resilience for Exchange Server 2013 Mailbox servers. Introduced in Exchange Server 2010, a DAG is a group of up to 16 MBX servers where any DAG server can host a copy of a mailbox database from any other server in the group. DAG servers cooperate with one another to restore automatically from failures that impact MBX databases. Progent's certified Exchange experts can provide DAG consulting services to assist your organization to plan, deploy and administer an HA solution for your Exchange 2013 mailbox servers. Also, Progent's Exchange 2016 experts can help you move your Microsoft Exchange 2013 DAG environment to Exchange 2016.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure management service makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Read about the entire ProSight family of value-priced network management outsourcing services for small and mid-size businesses.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud readiness, supports popular handheld devices, permits single login with Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and experience to resolve the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the return on your investment in this powerful platform.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified network security professionals can help you develop a company-wide IT security strategy that includes technologies plus policies to guard your information resources. Progent's ISA Server experts and Forefront Threat Management Gateway specialists can help you to maintain Microsoft's discontinued firewall platforms or move to modern security solutions such as Progent's ProSight suite of remote monitoring and management services. Progent's Cisco ASA 5500-X firewall with Firepower Services engineers can assist you to deploy Cisco network appliances for maximum network security. Progent's security vulnerability testing services provide low-cost analyses of your existing network security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-borne malware before they can reach your firewall.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of network consulting services to assist organizations of any size to support, manage, and troubleshoot networks that incorporate desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration consultants can assist you with every aspect of Microsoft Azure integration such as needs analysis, readiness assessment, system architecture, pre-production testing, implementation, centralized administration, performance tuning, software license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist you to set up and troubleshoot firewalls and VPN tunnels so your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist you to create a hybrid ecosystem that seamlessly integrates on-premises datacenters with Azure resources.



More Questions and Answers

If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are looking for computer support, information technology outsourcing, or advanced services from a certified Progent engineer, call 707-603-2323 or visit Contact Progent.



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Progent's certified Windows 2003 Server engineers can provide computer help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, update, and support offerings include system planning, installation, project management, in-person and remote technical support and repair, Help Desk services, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.

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Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest client satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your company better solutions for your information network.

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Microsoft Dynamics GP software offers analysis and reporting capabilities that let you monitor all operations, sales and spending, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support services can enable you to create reports that allow you to understand your business more thoroughly, turning uncooked data into valuable business information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer custom line-of-business software development and eCommerce applications that work seamlessly with Microsoft Dynamics GP.

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Progent's Cisco-certified SIP infrastructure experts can assist your business to plan, integrate, manage, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-based IP PSTN trunks and offer affordable remote or on-premises expertise to help companies to migrate efficiently to a productive communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business and Lync for connectivity to a SIP PSTN trunk.

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For smaller businesses, computer security and information assurance and regulatory compliance can be excessively complex to stay ahead of but too dangerous to ignore. The world's biggest enterprises have been breached, and the top cloud services have occasionally been taken down. It seems like there's no place to run. Progent has made it economical for small and midsize companies to carry out vital security tasks successfully by providing the advantage of billed time to the nearest minute without any minimum charge for online support. You can have access to a world-class computer expert to provide just the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any level of system security including security audits, malware defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.

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ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.

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Progent's Cisco-certified wireless experts can assist organizations of any size to plan, deploy, administer and troubleshoot Cisco Aironet wireless AP environments to achieve the throughput, range, density, expandability, security compliance and manageability required for transparent access between wireless and wired networks. Progent can provide affordable remote and on-premises consulting services for both legacy and new-generation 802.11ac Aironet APs and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor Aironet APs.

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If you want to update your production web site, build internal webs for applications such as human resources or worker training, design a powerful web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to build and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to run your web solutions.

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The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, tune, manage and debug firewall solutions based on ASA 5500-X firewalls with Firepower Services.

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Email Guard by Postini provides continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support firm. If your company is too small to purchase for a regular Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and virus defense service offering. Progentís expert email security consultants can help you devise an email protection plan that incorporates spam filtering and anti-virus services and policies.

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Progent can provide the support of certified consultants and experienced software programmers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security professionals to help you to assess the potential benefits of SQL Server 2012 for your organization, install pilot systems at your site or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and safe IT infrastructure that helps you maximize the business benefit of SQL Server 2012.

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Progent can provide small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate appropriate IT products to improve business processes so they match better with your corporate objectives. Your company can create and implement a well thought out information technology plan without incurring the expense of a full-time senior IT executive.

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Progent's certified failover clustering consultants can help companies of all sizes to assess the benefits of deploying Microsoft Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery strategy, assist you to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual machines, and show you how to streamline the management of failover clusters.

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Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying business continuity strategies, resolving compatibility issues, and building training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital IT projects on schedule.

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For smaller organizations, network security and information assurance and regulatory compliance is too complicated to stay ahead of yet too risky to overlook. The world's largest enterprises have been hacked, and the leading cloud services have on occasion been taken down. It seems as though there's no place to run. Progent has made it economical for smaller businesses to implement vital security projects successfully by providing the benefit of billed time to the nearest minute without any minimum billing for online help. This means you can have the help of a world-class computer expert to provide precisely the knowledge you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any level of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a comprehensive security plan.

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The current Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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