Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage environments efficiently based on best practices.

What are the benefits of Progent's documentation of support services?
Progent produces full and meaningful reports of all service activity to make sure customers do not feel like a hostage to their support organization. Progent sends e-mail documentation of support activity immediately after finishing each support task, and also encloses a printed copy along with monthly invoices. Comprehensive network support reporting makes it less risky for clients to move to a new service organization or assume more service responsibilities in house. Good support reporting also give IT managers the information required to assess the quality of maintenance services and produce better informed IT budgets.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.

What are the advantages of Progent's model for remote support?
The majority of IT issues can be resolved immediately by Progent's team of remote support experts. This eliminates lost productivity which can be caused by waiting for a local engineer to show up at your office. Furthermore, many independent consultants and network consulting firms require minimum service billing that can turn a ten-minute problem into a 2-hour invoice. Progentís model of charging by the minute and charging exclusively for service actually performed allows Progentís remote support engineers to solve hundreds of small issues every day at the lowest possible cost. Further, the security of having ready access to Progent's large team of IT consultants opens the gates to a new world of sophisticated IT solutions that many small companies would otherwise shy away from because of the risk of having inadequate expertise.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances installed across multiple sites with thousands of access points can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi professionals who can assist your organization to determine the benefits of Ubiquitiís UniFi products for your environment and help you to design, install, administer, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site access consulting to help you design and implement high-availability infrastructure for multiple-office connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over offers affordable 24x7 interoffice connectivity.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of application software including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your organization to plan, integrate, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Office and Office 365 experts can assist businesses of any size to integrate Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides fast ROI and enables better business results. Progent can help your company to interface Office or Office 365 applications with each other and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also help you to resolve compatibility problems between different releases of Microsoft Office and offers customized online Microsoft Office and Office 365 training to individual users and groups.

    More Questions and Answers

    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are in need of technical assistance, information technology outsourcing, or top-level expertise from a Progent consultant, call 707-603-2323 or visit Contact Progent.

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    Progent offers customized online training for an array of client applications and environments including Office and Office 365 Excel, Word, Publisher and Visio plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the benefits of conventional physical classroom instruction, such as instant communication between students and trainers, but eliminates the costs of transportation and the hassle of trying to synchronize the availability of multiple students. Offered to single students or classes of all sizes, Progent's live online instruction allows the trainer to conduct the class from an online office and the students can be dispersed throughout a campus or across the the U.S. Live online learning supports proven learning tools such as broadcast white boards, real-time questions, and shared desktops. Sessions can be short and personalized to specific topics or longer in duration and broader in coverage.

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    The QTS (formerly Herakles) Colocation Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your business is planning on moving your main or offsite backup system to the Herakles data center, Progent offers a range of affordable consulting services such as colocation relocation, system deployment and updates, network optimization, project management, virtualization configuration, offsite network monitoring, centralized system administration, application development, disaster recovery/business continuity solutions, security assessment, and the support of the Progent Test Lab.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of work in Microsoft technology, assures you success in identifying the version and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, installing, managing and troubleshooting sophisticated information technology applications powered by Windows Server, and can streamline your upgrade from Windows 2000 or Windows NT.

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    Progent's Cisco-certified CCIE experts can assist organization to configure, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and migrate smoothly from outdated appliances to modern devices.

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