Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange Server 2010 for digital telephony include voice-to-character preview for quickly searching your voice mail rather than listening to each call, digital attendants to greet callers and assist them to work through your voice messaging system, rules-based answering processes to forward or scan calls depending on ID or contact data, and text messaging alerts concerning unanswered voice calls or messages. While Exchange 2010 is still a poplar messaging platform, newer releases of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 professionals can help you to maintain and repair your existing Exchange 2010 deployment. Progent's Exchange Server 2016 consultants and Office 365 Exchange Online cloud integration consultants can also assist you to assess the business benefits and engineering risks of upgrading to a modern, release of Exchange.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, tune, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help improve the fault tolerance of my network?
Progent's consulting services for high availability networking provide Microsoft and Cisco-certified network experts who will help you implement a robust network that incorporates key technologies and procedures for line-of-business applications. Progentís consulting professionals can assist you to implement a system infrastructure with features that include fault tolerant Internet access, system load balancing, zero-downtime data centers, cloud backup and restore, high-availability interoffice connections, and fault tolerant multi-site networks. Progent can also provide workplace recovery planning experts to help you design, validate, and document a disaster recovery process based on leading practices.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist you to develop web sites that are driven by sales and inventory programs to minimize the cost and maximize the reliability of on-line business. Progent can help you to configure a secure, reliable e-commerce infrastructure and design purpose-built web applications based on standard tools and or customize available software so that they support your special business needs. Progent offers online access to experienced Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to assist your company to carry out line-of-business development projects.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide affordable access to an Oracle consultant for Oracle database administration services or an Oracle application programmer. Progent can assist you to create efficient mechanisms for critical Oracle database administration activities such as performance tuning, backup and restore strategies, and information security, or train your IT staff to follow industry leading practices for simplifying major administration tasks. Progent can also provide the services of a PL/SQL developer to assist you to design, test, troubleshoot, or port Oracle applications that can range from forms to data-driven web sites. Progent has skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL programs using Oracle's SQL Access Advisor.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) specialist to help you to plan, install, manage and troubleshoot converged communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive experience assisting companies of any size to create collaboration solutions by delivering expert services that include Unified Communications Manager and Cisco CallManager system design and deployment, VoIP phones and soft phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of UC applications like Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Mobility.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The updated release of MS Dynamics NAV ERP offers powerful new features including tailored Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP consultants can provide programming, configuration and troubleshooting support to help your company to benefit from Microsoft Dynamics NAV. Progentís engineers can help you to connect MS Dynamics NAV to additional systems and programs. In addition, Progent can assist your organization to create and analyze databases so you can enhance your understanding of your operations, attract additional clients, refine your marketing campaigns, and build productive partnerships.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified IT experts who can assist you with a seamless computer network relocation to a new building or campus, including data center selection and deployment, project management, creating a comprehensive security plan that covers physical site security, ISP and telecommunications carrier selection and coordination, and efficient system updates. Progent can in addition help you to identify a colocation site to host your key applications, plan your installation, and provide continuing colocation site IT services.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants offer advanced remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small organizations and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's quickly improving switch solutions to realize the speed, expandability, uptime, virtualization support, data protection and ease of management needed by your business. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting services. For information about Progent's support for Cisco's Nexus family of switches, see Nexus switch consulting and troubleshooting services. For information about Progent's support for Meraki switches, refer to Meraki switches consulting and troubleshooting services.

What are the advantages of Progent's model for remote support?
The majority of computer system issues can be resolved immediately by Progent's group of remote support engineers. This minimizes lost productivity which can be caused by waiting for an on-site consultant to appear in person. In addition, many freelance consultants and IT consulting firms demand minimum on-site billing that can turn a 10-minute problem into a two-hour expense. Progentís model of charging per minute and billing only for service actually delivered allows Progentís remote support experts to resolve hundreds of small issues every day at the least feasible expense. Further, the confidence of having reliable access to Progent's large group of technical consultants opens the gates to a new world of powerful network solutions that typical small organizations might otherwise shy away from because of the risk of having insufficient expertise.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized companies in the and in major cities throughout the U two basic outsourcing support packages built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a concise printer-friendly datasheet summarizing Progent's Network Monitoring Service Packages for mid-sized businesses, click:Network Monitoring Packages.

    More Questions and Answers

    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you require technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 707-603-2323 or visit Contact Progent.

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    Progent's support specialists in Apple OS X and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration support. Enabling efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Windows and Apple consulting makes it possible to offer world class assistance to businesses that rely on these technologies to keep their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.

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    Progent offers economical online support from engineers skilled in a broad range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and handhelds. Progent can provide expertise for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can help you to implement, upgrade, or troubleshoot backup/restore systems for a range of topologies including on-premises, edge to datacenter, cloud-based, or hybrid.

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    Cisco's security and remote access solutions for small to medium sized businesses represent a complete range of easy-to-administer security products to help protect your entire network infrastructure. Cisco's VPN product family includes switches, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate goals.

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    Outsourcing Technology for Small Office

    Progent offers businesses of any size enterprise-class network remote or on-premises consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.

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    Development Firm for Amazon Web Services integration

    Progent can provide affordable remote consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide occasional consulting to help you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and on budget.

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    Troubleshooting for Remote Server Management
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    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital devices that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your business.

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    Microsoft Expert Windows 2000 Online Consulting
    Windows 2000 Server Network Consultants

    Progent's certified Windows 2000 Server experts offer network help and information technology consulting services for the complete family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting services include system planning, installation, project management, local and remote support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Great Plains Migration Consultant Services
    IT Consultant for Microsoft GP/Great Plains

    Key features of Microsoft Dynamics GP software include a modular structure that lets you license just the functionality you require, a standardized architecture based on Microsoft technologies to secure your investment and offer a tightly interconnected environment, enhanced reporting capabilities that allow you to monitor all operations, income and spending and sales trends, compatibility with Microsoft Office to speed access to business information, the capability to process information from almost any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to create custom applications. Progent can help you set up and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business solution.

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    Network Intrusion Detection Computer Security

    GIAC was established in 1999 to validate the knowledge of network security professionals. GIAC certifications are recognized by companies and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities covered under GIAC accreditation such as evaluating infrastructure vulnerability, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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    Progent's certified ISA Server consulting experts have extensive backgrounds creating corporate security designs for IT networks with multiple locations, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of ISA Server 2004 that supports your IT security requirements without limiting your productivity.

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    SharePoint Server 2007 Integration Services
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    Progent's Microsoft-authorized experts can show you how to evaluate the business justification for deploying SharePoint Server 2007, consult with you on the most sensible edition of SharePoint Server for your circumstances, provide configuration and deployment services, help you to install Microsoft SQL Server as a back-end database, optimize your network infrastructure, integrate your standard and custom application programs to operate with SharePoint Server 2007, develop a company-wide security plan that encompasses portal technology, and provide maintenance and Help Desk services.

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    Network Performance Analysis Remote Troubleshooting
    ProSight Remote Network Infrastructure Monitoring Online Consulting

    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues.

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    Lync Server Specialist

    Progent's consultants can help you to assess the value of Lync Server 2010 for your environment and can help you to design and carry out an installation of Lync Server 2010 that consolidates the management of Instant Messaging and Presence and improves the productivity of your in-house staff, at-home workers, and smartphone users. Progent can also assist your company to carry out a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the collaborative functions of MS Office applications, and provide online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft technologies.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.

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    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to allow simple problems to fester.

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    Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of documenting and archiving support records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

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    Small to middle size businesses can now enjoy all the advantages of Operations Manager and also have fast access to Progentís Microsoft Premier network consulting experts. With Progent's affordably priced network support programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small business information systems world-class reliability, security, and performance.

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