|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and implement a project to transition to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified consultants can also deliver affordable remote consulting services and technical help so your company can manage 2012 installations. Progent can help you to assess the business advantage of migrating from previous releases of Microsoft Windows Server and can adhere to industry best practices to ensure an efficient transition to Windows Server 2012 R2 or later. In case you are planning on creating a hybrid architecture that integrates local resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration
What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support during normal working hours, you only get billed for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is usually near to assist. Progent can also offer on-premises service to most zip codes in the U.S. within 24 hours of answering a service request. Progent's online support team has provided assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)
Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration experts offer affordable remote support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional support or Progent can provide project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud.
Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online experts can provide advanced support in implementing and operating all versions of Microsoft Project and can deliver a broad variety of affordable online support services based on industry best practices to assist organizations of any size to get all the benefits of this leading platform. Support services available from Progent include system planning, installation and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and customized online training classes.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:
Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
- Planning, testing, deploying and supporting Microsoft-based technologies by offering services including complex Active Directory configurations, Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 integration, System Center 2016 Configuration Manager cloud integration, System Center Configuration Manager setup, and MS SQL Server integration
- Setting up and managing network and server monitoring software including System Center Operations Manager
- For businesses looking for assistance with Windows Server 2016 hybrid cloud integration, migrating to Windows Server 2012 R2 or migrating to Microsoft Exchange 2016, Progent can help with project management and can also offer temporary personnel to help with deployment at locations in and larger cities throughout the United States.
- Online access to Cisco-premier CCIE network troubleshooting engineers to repair challenging network issues impacting the reliability or functionality of complex environments
- Veteran enterprise project managers to help large organizations to follow leading practices to ensure that major projects are successfully completed on schedule and on budget
- Business continuity planning expertise to prepare for a disastrous disruption by addressing not only IT recovery but also operational logistics including notification solutions, temporary work space, alternative vehicles, and regulatory reporting
- Expertise in helping enterprises establish a far reaching security strategy that includes state-of-the-art technology from Microsoft and Cisco and conforms to industry best practices
- Network security inventory packages to provide an independent and thorough network security evaluation from a team of certified security engineers
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security expert administers a comprehensive examination of your IT infrastructure from outside your company firewall to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from a secure computer inside your firewall to assess vulnerabilities to inside attacks. The two security inventory services are set up and executed from a protected external site.
How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI reports and dashboards. Progent can assist you build and manage an on-premises, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI consulting services.
How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the benefits businesses of any size can gain from outsourcing network consulting and other information technology services. Progent has also created IT Outsourcing fact sheets for three support packages targeted for small and medium sized organizations.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX ERP Software (formerly Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS (Retail Management System)
Macola ES by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Pro by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent provides ERP and MRP consulting for a selection of solutions including:
Does Progent offer support for Microsoft Dynamics NAV ERP software?
The updated release of MS Dynamics NAV ERP includes powerful innovations such as Personalized Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts offer custom programming, configuration and troubleshooting services to enable you to benefit from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV to other systems and applications. Also, Progent can assist you to create and utilize databases so you can improve your knowledge of your operations, attract additional clients, refine your sales strategies, and build productive partnerships.
What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support specialist and computer consultant can utilize the technical and training tools needed to deliver the best information technology service available. Progent offers world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 Server integration, Exchange 2010 Server maintenance, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid integration, Windows Server 2012 R2 integration, Windows Server 2008 R2 consulting and support, plus Windows 10 planning and migration assistance, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 development and training, and Microsoft Dynamics GP programming.
Where can I review testimonials from Progent's customers?
Progent has delivered remote or on-premises network consulting service to organizations in every state in the U.S. Many of these customers have indicated their appreciation to Progent via testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to learn what they have said about the high level of Progent's consulting services.
More Questions and Answers
If your small business is in the Napa Valley or anywhere in the San Francisco North Bay
and you need technical help, information technology outsourcing, or top-level expertise from a Progent engineer,
call 707-603-2323 or visit Contact Progent.