Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and implement a project to transition to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified consultants can also deliver affordable remote consulting services and technical help so your company can manage 2012 installations. Progent can help you to assess the business advantage of migrating from previous releases of Microsoft Windows Server and can adhere to industry best practices to ensure an efficient transition to Windows Server 2012 R2 or later. In case you are planning on creating a hybrid architecture that integrates local resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration

What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support during normal working hours, you only get billed for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is usually near to assist. Progent can also offer on-premises service to most zip codes in the U.S. within 24 hours of answering a service request. Progent's online support team has provided assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration experts offer affordable remote support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional support or Progent can provide project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online experts can provide advanced support in implementing and operating all versions of Microsoft Project and can deliver a broad variety of affordable online support services based on industry best practices to assist organizations of any size to get all the benefits of this leading platform. Support services available from Progent include system planning, installation and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and customized online training classes.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security expert administers a comprehensive examination of your IT infrastructure from outside your company firewall to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from a secure computer inside your firewall to assess vulnerabilities to inside attacks. The two security inventory services are set up and executed from a protected external site.

How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI reports and dashboards. Progent can assist you build and manage an on-premises, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI consulting services.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the benefits businesses of any size can gain from outsourcing network consulting and other information technology services. Progent has also created IT Outsourcing fact sheets for three support packages targeted for small and medium sized organizations.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP consulting for a selection of solutions including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The updated release of MS Dynamics NAV ERP includes powerful innovations such as Personalized Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts offer custom programming, configuration and troubleshooting services to enable you to benefit from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV to other systems and applications. Also, Progent can assist you to create and utilize databases so you can improve your knowledge of your operations, attract additional clients, refine your sales strategies, and build productive partnerships.

    What are the advantages of being a Microsoft-certified Partner?
    Because Progent is a Microsoft-certified Partner, each Progent MCSE support specialist and computer consultant can utilize the technical and training tools needed to deliver the best information technology service available. Progent offers world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 Server integration, Exchange 2010 Server maintenance, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid integration, Windows Server 2012 R2 integration, Windows Server 2008 R2 consulting and support, plus Windows 10 planning and migration assistance, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 development and training, and Microsoft Dynamics GP programming.

    Where can I review testimonials from Progent's customers?
    Progent has delivered remote or on-premises network consulting service to organizations in every state in the U.S. Many of these customers have indicated their appreciation to Progent via testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to learn what they have said about the high level of Progent's consulting services.



    More Questions and Answers

    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need technical help, information technology outsourcing, or top-level expertise from a Progent engineer, call 707-603-2323 or visit Contact Progent.



    An index of content::


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    Progent can provide the expertise of RIM BlackBerry-premier experts who can help small companies to design, administer, and troubleshoot BlackBerry technology economically and successfully, doing away with the need for an in-house BlackBerry expert and minimizing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's efficient online support model, offers small businesses an efficient solution for integrating BlackBerry devices and software seamlessly into their IT system.

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    Nagios and MRTG are useful, Open Source monitoring utilities that run on Linux and can be deployed to analyze UNIX/Linux environments, Microsoft Windows networks, or multi-platform situations in which the Linux OS and MS Windows coexist. The Nagios monitor allows system managers to monitor system services including SMTP, HTTP, SSH, and NNTP. MRTG allows you to graph the bandwidth through SNMP-enabled network devices including servers, routers, and switches. Progent's system monitoring experts can show you how to utilize both these utilities to tune and repair your network.

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    ISA 2006 Online Support
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    Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while supporting increased productivity by making these applications accessible to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert ISA Server consultants can help you plan, deploy, configure, and maintain Internet Security and Acceleration Server on your network so your company achieves a smart and affordable combination of protection, convenience, and performance.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to plan and carry out a smooth migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support services ranging from on-demand architecture review or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is carried out on time and on budget.

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    Progent's Juniper Networks-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-technology environments.

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    Progent's Microsoft-certified consultants can assist you to evaluate the possible advantages of Hyper-V-powered virtualization for your company, perform test installations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network and server infrastructure for smooth performance with virtualization solutions, help you in migrating to Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to track and administer Hyper-V, offer world-class consulting support for improving the security of your virtual servers, establish and test disaster recovery processes that maximize network uptime, and deliver ongoing consulting and maintenance including affordable remote repair and comprehensive Help Desk outsourcing.

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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) calling. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support services to help you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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    Mac Virus Recovery Troubleshooting
    macOS and Cisco Security Remote Support

    Progent's certified security staff can show you how to safeguard your Mac environment through professional support offerings such as performing security audits, clean up after virus and denial of service attacks, configuring firewalls, integrating secure remote and mobile access, deploying automated programs for defense against viruses, spam, and malware, and creating a company-wide security strategy appropriate for the particular goals of your corporate information system.

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    Experts for SQL Server 2012 Configure for Microsoft SQL Server 2017 Dallas DFW
    Microsoft Report Designer Outsourced Programming
    Contract Programmer for Power Pivot

    Progent can provide remote and on premises consulting to help your organization with any facet of business intelligence reporting from debugging or modernizing reports to planning and deploying an advanced business intelligence solution. Progent's management reporting consultants can assist you to support your current BI system, help you to migrate databases and applications from an outdated reporting platform to a current solution, and deliver custom remote training tailored to your individual requirements. Progentís business reporting and analytics professionals can provide experience in all popular business intelligence reporting platforms including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

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    MCSE Expert Certified Exchange Server 2000 Outsourcing
    Microsoft Exchange Upgrade Support Services

    Progent is among the most qualified network support companies for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the advantages of Microsoft Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

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    Professional for Security
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    Progent offers expertise for security analysis software such as Microsoft Baseline Security Analyzer for performing a variety of programmed network auditing scans to uncover possible security gaps. Progent has broad knowledge of security auditing tools and can help you to make sense of audit reports and react appropriately. Progent can show you how to design security into your company processes, install auditing tools, plan and implement a secure network environment, and recommend procedures to optimize the safety of your network. Progent's security engineers are ready to assist you to configure a firewall, design secure remote access to email and data, and install virtual private network. Progent's qualified security consultants can test the protection of web software and can provide comprehensive information security audits of enterprise-wide security to determine your organization's compliance with recognized international security standards including HIPAA, PCI, and ISO.

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    SharePoint Server Integration Services
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    Progentís Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, teams and information. SharePoint provides a common spot for your employees or customers to access, organize, share and manipulate relevant data, documents, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, clients, workgroups and major tasks with the knowledge theyíve created in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint consultants can assist you to support your existing SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.

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    Linux Online Consultancy Solaris Remote Specialist
    UNIX, Windows Consultant
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    Progent's UNIX platform support experts provide small and mid-size businesses and developers support for administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered technology. Progent offers your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of expertise offers you an easy single source to help you build and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of IT security. Progent can implement cost-effective security systems that protect a small office from modern threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support local, online, and mobile users accessing network resources spread across multiple physical datacenters and public and private clouds.

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    Progent can help you in all phases of your migration to Exchange Server 2016 such as designing high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; setting up HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    If you want to update your production web site, create internal webs for purposes such as HR or worker education, design a high-impact web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's consultants can also show you how to build and manage a secure, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.

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    Progent provides expertise for security auditing packages such as LANguard from GFI for running a variety of programmed network testing scans to identify possible security problems. Progent has broad knowledge of network analysis tools and can show you how to understand audit reports and react effectively. Progent can help you design security into your business operations, configure auditing software, define and implement a secure system architecture, and suggest procedures to maximize the safety of your IT system. Progent's security consultants are available to show you how to configure a firewall, design secure remote access to email and business applications, and install VPN. Progent's qualified security engineers can also validate the protection of web-based software and can conduct extensive information security audits of enterprise-wide security to validate your company's compliance with key international security standards including HIPAA, NIST, and ISO.

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    Exchange 2013 Data Loss Prevention Help and Support
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    Exchange 2013 includes major enhancements to the functionality of Exchange Server 2010 and delivers important new features plus a redesigned structure. These improvements affect vital facets of IT like manageability, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online support and management services for Exchange 2013.

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    Progent offers affordable online support to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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    Microsoft SQL Server 2008 delivers indispensable, familiar tools to IT experts as well as to network users, reducing the difficulty of designing, integrating, administering, and using company information and analytical programs in environments ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and wide knowledge in planning and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progentís team of expert programmers, relational database architects, and program managers can help large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by providing database designers and software programmers experienced in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to incorporate SharePoint with additional applications like Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also offers experience with multiple web development technologies and can help clients to build, expand, troubleshoot, or port web-based applications to utilize the latest advances in web technology.

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