San Francisco North Bay
Napa, Benicia, St. Helena, Yountville:

How does Progent handle problem escalation?
Progent follows a collaborative model for problem escalation, making it efficient to deal with even the toughest technical issues that can crop up from time to time. By taking advantage of 100s of man-years of experience from Progent's Microsoft and Cisco-premier experts, Progent can rapidly and affordably repair issues that would stymie most IT service companies. Working with thousands of businesses on installation and integration jobs every year provides Progent a well-grounded perspective about what approaches succeed and which do not in solving IT problems.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange Server 2016 consultants can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn about Progent's ProSight family of managed IT services for small and mid-size businesses.

What online services are available for maintaining Cisco routers?
Among the popular remote Cisco router support services available from Progent are configuring domain name, IP addressing, routing tables, clock, and user accounts; configuring iBGP and HSRP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; upgrading router's IOS image; validating failover; fixing VPN tunnel problems; producing a network diagram and documenting router setup; plus security and business recovery strategy.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can help businesses of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist you to move from an earlier release of SCVMM or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to help you to plan and implement a smooth migration from SCVMM 2012 to SCVMM 2016 so you can benefit from new assurance capabilities, high availability VMM storage fabric, and other enhancements.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard experts can help you deploy WatchGuard Firepower Firewall/VPN security gateways that fit your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade to current WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard security gateways, visit WatchGuard firewall configuration consulting.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help your company to integrate your Apple macOS and OS X workstations and laptops with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting services. Progent will make sure that your Microsoft Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are properly enabled. Progent can also provide a broad range of Exchange consulting such as systems integration, diagnostics, security management, mobile user support, system tuning, plus spam protection and email encryption. Progent also can provide customized one-on-one macOS webinars.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of an accredited video conferencing consultant with an extensive background deploying products from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, install, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the business value of your information network. Progent also offers the services of infrastructure consultants who can assist businesses of all sizes to build and maintain a communications network that provides the performance, dependability, security, and scalability required to support your telepresence environment.

How can we outsource our network management to Progent?
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, patch management, cloud-based backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT asset documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix desktop virtualization experts can assist your business to plan, deploy, manage, and troubleshoot a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can assist you to manage and support an off-site datacenter that features high uptime, enhanced protection, and fast disaster recovery. Progent can also assist you with other virtualization platforms from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

What web development services are available from Progent?
If you need to revamp your organization’s web site, build in-house sites for applications like as human resources or employee orientation, create a compelling web presence for a start-up company, or put together enterprise-class, data integrated web solutions, Progent can provide talented and experienced web site design consultants. Web site design and development consulting available from Progent's Technology Specialists Team include web software development, web site project management, ASP and Microsoft .NET programming, and graphics design. Progent's certified Microsoft SQL Server developers, Oracle developers and DBAs, MySQL database experts, and Microsoft Access consultants can help your business to plan, deploy, and support data-intensive sites. Progent's consultants can also help you design and manage a protected, robust server and communications infrastructure including remote connectivity, to host your web applications.

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