|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice experts can provide Cisco UC540 consulting services to help you to maintain your legacy UC500 VoIP gateway or design and carry out a smooth migration to a modern IP telephony and voicemail solution.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The CRISC program was established by ISACA in 2010 to verify an IT professional's skills to design, deploy, and maintain information system controls to reduce network risk. Progent can provide the services of a CRISC-certified risk management expert to assist you to develop and execute a risk management strategy based on industry best practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and budgetary guidelines.
Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the creation and deployment of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent established Progent in order to address the needs of small businesses who can't justify the high cost of supporting a large IT group but who still need information networks with enterprise-class reliability, protection, and performance.
Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology engineers can provide world-class online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize companies and campus networks to enterprise data centers and public clouds. Progent can show you how to deploy Cisco's continually improving switching solutions to realize the performance, expandability, resilience, virtualization support, data protection and manageability required for your organization. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch consulting and support. For details about Progent's consulting services for Cisco's Nexus line of switches, see Cisco Nexus switch consulting and support services. For details about Progent's support services for Meraki switches, go to Cisco Meraki switches integration.
Does Progent offer special IT outsourcing packages for mid-sized businesses?Managed Network Monitoring Package
Comprehensive Network Monitoring Package
Progent can provide medium size businesses in the and in major cities throughout the United States two cost-effective
outsourcing service packages based around System Center Operations Manager:
To download a concise printable datasheet summarizing Progent's Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers small and mid-size businesses expert support for solutions from other major Firewall suppliers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security plan and choose the right technologies from a variety of vendors to support your security objectives while sticking within your budget restraints.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, functions as the core of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating with apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any aspect of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, designing UCS server failover systems for survivability, and integration with Exchange Server and Skype for Business.
Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster feature set incorporated into the latest releases of Windows Server is radically re-engineered to simplify the deployment, configuration, and management of clusters and to provide greater levels of system dependability, security, efficiency, and flexibility. New or improved capabilities include automated cluster Validation, easier setup and installation, improved cluster management, redesigned cluster infrastructure for increased uptime, better protection and quorum structure, elimination of failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified failover cluster consultants can help you assess the advantages of failover clusters, plan and implement a deployment, educate your IT personnel to manage your cluster environment, deliver continuing consulting and support services, and produce and validate a business continuity procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure public cloud.
How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of online network consulting and urgent troubleshooting services to local governments and schools across the U.S. Progent is among the industryís pioneers in delivering advanced remote IT consulting and has provided network support to organizations in every state. Progent's online IT support for local governments saves travel expenses and solves issues more quickly than on-premises service calls.
Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles built around the advanced problem solving abilities of System Center Operations Manager, a next-generation server management software solution that monitors the reliability, speed and security of your IT network and detects problems before they can disrupt your network. To provide more understanding about the performance and stability of your system environment, Progent can help you integrate and operate leading network monitoring software powered by Linux.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop technologies lower the effort needed for IT managers to install software programs so they are standardized throughout an entire user base, offer the power to manage rights to business data, and enable fast installation of new or updated workstations. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, improves responsiveness, tightens security, centralizes administration, and provides an almost seamless client environment. Progent's Windows Server 2016 engineers can help you to assess the strategic advantages of Microsoft's desktop virtualization technologies, configure test and on-line environments, improve your network infrastructure to support virtual clients efficiently, evaluate and resolve security issues, and train your network administrators to follow best practices to achieve maximum payback from client virtualization.
Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable and more secure Active Directory implementation. Both options also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. To find out more about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.
More Questions and Answers
If your small business is in Palo Alto or anywhere in the
and you need technical support, information technology outsourcing, or top-level expertise from a Progent engineer,
call 650-543-0400 or visit Contact Progent.