Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters		 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560		 510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545		 510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612		 510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306		 650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588		 925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765		 916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834		 916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111		 415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403		 650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062		 831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533		 707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596		 925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network that combines Linux/UNIX and Microsoft technology, Progent can offer Linux and Windows security expertise by giving you access to a CISSP-certified IT consultant to assist your entire business in a extensive range of security areas. CISSP Certification denotes expertise with an international standard for information security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a broad range of security fields including:
  • Security Administration Practices
  • Security Infrastructure and Models
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Data Encryption
  • Telecommunications, Network and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent can provide affordable access to an Oracle expert for Oracle DBA support or an Oracle application developer. Progent can help your business to develop efficient solutions for critical Oracle database administration tasks including database tuning, backup/recovery strategies, and database security, or mentor your IT personnel to follow industry best practices for simplifying major management tasks. Progent can also offer the services of a PL/SQL programmer to help your company to build, tune, troubleshoot, or migrate Oracle applications that can range from business reports to data-driven web sites. Progent has skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize existing SQL programs using Oracle's SQL Tuning Advisor and SQL Access Advisor.

    My business application needs 24x7 support. Can Progent help?
    Progent's low-priced after-hours remote support program offers clients 24x7 access to online support from Progent's TRC. Services offered beyond regular business hours include resolving problems with Microsoft server products, MS Windows desktop support, assistance with Microsoft Office programs, network and system backup/restore, and basic routing and switching help for Cisco technology.

    How can we outsource our network management to Progent?
    Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, update management, cloud-based backup/recovery, infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To read Progent's white paper about the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

    How Can Progent help us with SQL Server 2014?
    SQL Server 2014 includes major improvements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises services including system design, deployment, administration, troubleshooting, and software development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment. In case you are already using SQL Server 2014, Progent can help you to carry out a smooth migration to SQL Server 2016.

    Does Progent have expertise with firewalls from Palo Alto Networks?
    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity environment that spans your on-premises and cloud-based assets and protects any user anywhere with any endpoint device. To find out more, visit Progent's Palo Alto Networks firewall planning and integration consulting.

    Can Progent help us with desktop and mobile device configuration management?
    Progent's Microsoft-certified consultants offer System Center Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize and simplify the administration of your PCs and web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from an older device management platform or assist you to modify your current SCCM 2012 environment to support your changing business needs.

    Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
    The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that represents expertise in network security audit and control. Certified by ANSI, the CISA accreditation has candidates undergo a comprehensive examination administered by the ISACA international professional group. Progent offers the expertise of a CISA-Premier Cybersecurity audit professional trained to assist companies in the areas of IS audit services, IT administration, systems and architecture ROI, information technology service delivery, safeguarding of data resources, and disaster recovery preparedness.

    Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

    What types of organizations can Progent help?
    Progent offers IT outsourcing, cloud integration plus PC and mobile device support for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus remote office support and disaster recovery solution design for large corporations. Progent's small business clients typically cannot justify the hassle and cost required to have a full-time IT support staff and rely on Progent for as-needed guidance, system integration and troubleshooting. Small and midsize businesses find it cost effective to use Progent's remote support services on an as-needed basis for jobs like Microsoft Windows Server deployment, Exchange Server set up, network appliance upgrades, datacenter relocation, cloud integration, or Call Center outsourcing. For advanced disaster recovery solutions, Progent can provide fast remote or on-premises access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified data security consultants can provide a range of security evaluation services designed for networks of all types and sizes.



    More Questions and Answers

    If your small business is in Palo Alto or anywhere in the area and you require computer assistance, IT outsourcing, or high-level expertise from a Progent professional, call 650-543-0400 or visit Contact Progent.



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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server requires a computer consultant with real-world background designing and building cohesive, end-to-end business technology solutions. Progent's Microsoft Small Business Server consultants have an average of over 10 years of background integrating business networks powered by Microsoft products. This expertise assures you results in installing, managing, and maintaining network environments that include the Small Business Server suite of servers and applications.

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    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

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    Remote continuous monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can get a level of protection that was previously limited to enterprises. Progent can provide a variety RMM options delivered as economical service packages designed to assist your company to identify and resolve a most network issues before they get big enough to hurt your business.

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    Progent is looking for a variety of on-staff workers such as solutions-driven MCSEs; system consultants who have Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system architecture with experience in mobile access, wireless networking, high-availability environments, disaster recovery planning, data preservation, and VMware technology. We are also hiring desktop support technicians, off-site service professionals, and CISSP or CISA accredited security professionals. Progent is also looking for experienced managers able to operate efficiently in Progent's high-growth, virtual office environment. Progent contracts freelance professionals with specialized knowledge and working experience in high-demand information technology areas outside Progent's main technical concentration. Our Experts Group employs freelance consultants who can provide advice and programming support for strategic solutions such as MRP, Enterprise Resource Planning, or CRM; possess specialized expertise with popular platforms such as Linux derivatives, Apple OS, or Sun, or offer expert help in areas such as telecom, web design, EDI, eCommerce, or dbm programming. Freelance contractors premier by us cooperate with Progent's staff professionals to deliver end-to-end IT services for small and midsize company networks.

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    Progent's CCIE-certified network infrastructure consultants can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's ProSight family of managed IT services are intended to offer organizations who have minimal internal network administration and support staffs with low-cost help from world-class management tools and technical experts. Benefits of the ProSight line of managed services include flat-rate IT management costs, smart automation of routine administrative processes, continual absorption of new technology, smooth migration from legacy technology to up-to-date solutions, improved alignment of information technology with strategic objectives, guidance from veteran network experts, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Progent’s Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, groups and information. Microsoft SharePoint offers a central spot for your employees or clients to access, manage, distribute and manipulate useful data, files, and software and to communicate with other people. SharePoint enables faster and better decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint environment or upgrade to the current version of SharePoint.

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    Microsoft Windows 8.1 is designed to power computers from smartphones and slates to power-user desktops. An abundance of innovative features, such as its touchscreen support and iconic live tiles GUI, provide a broad selection of benefits for companies who know how to put them to work. Progent's Windows experts can assist bring your business up to speed with Microsoft Windows 8.1 and show you how to gain significant competitive value from the product's many technical enhancements.

    Microsoft Certified Partner SharePoint Server 2010 Onsite Technical Support Support and Integration for SPS 2007
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    Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to help you to plan, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda technology.

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    Nexus series switches are designed to deliver the performance, expandability, availability, virtualization support, capacity, security and ease of management required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting expertise to assist your IT staff to plan an efficient network topology, build test environments to validate your switching solution, deploy Nexus switches, create and enforce effective policies, perform security and compliance assessments, configure advanced monitoring and alert systems, fully utilize network resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and take advantage of the powerful high-availability (HA) capabilities incorporated into Cisco's Nexus products. Progent can also assist you to upgrade efficiently from legacy Nexus switches or Catalyst switches to current Nexus switches.

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    Progent provides nationwide online phone support and consulting services for companies who operate Apple macOS and OS X environments or whose IT systems include a combination of Mac and Microsoft products. Progent's consultants can provide Mac users a range of IT services such as desktop assistance, upgrading to the most recent version of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote network consulting offers optimum leverage for your information technology dollar by preserving user productivity and shortening the time billed for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and money by going to your site. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help with the toughest network problems.

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    Progent's Test and Training Lab at the QTS Data Center can be used for testing line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent customers without sufficient in-house resources to configure effective test environments, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.

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    Progent’s Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web technology for intelligently connecting people, groups and data. SharePoint Server provides a central spot for your workers or customers to access, organize, distribute and manipulate useful data, documents, and applications and to communicate with one another. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they’ve developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can help you to maintain your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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