More Questions and Answers
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning and migration consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker connectivity, security and compliance, streamlined deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and ongoing Call Center support services.
How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT management, staff, develop a corporate-wide security plan, automate network management, help with application development, and build and test a DR/BC plan. If you are thinking about upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out about Progent's complete ProSight line of low-cost network monitoring and management services for small organizations
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of remote computer support services possible for both urgent and non-critical issues. For urgent problems that impact many users, crucial individuals, or a line-of-business application, the Technical Response Center can engage in one hour or less. For standard issues, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be created promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on each corrected issue to confirm you are satisfied with the outcome and willing to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that permits your in-house IT staff to take advantage of the system monitoring activities of an outside consulting group. If your business has a small in-house IT organization, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize network reliability, capacity and security.
Key features of Progent's Managed Network Monitoring Package include:
Progent performs a needs evaluation and configures Operations Manager
Progent sets up an off-site Operations Manager server to monitor your network
Progent provides Help Desk Call Center support, coordinated with System Center Operations Manager
Progent remotely tracks, diagnoses, and/or fixes problems
Progent performs regular IT management including installation of service packs and security patches
Hardware must be under vendor's on-site warranty program
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer engineers can assist you to evaluate the business benefits of XenServer as well as additional Citrix platforms, and can assist you to design, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your existing XenServer deployment and help you to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an IT management professional who can function as a temporary or part-time Chief Information Officer. This veteran IT executive can provide long-term direction to assist you to integrate appropriate IT products to enhance business processes so they match better with your corporate objectives. Your company can develop and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can perform include strategic planning, rationalizing IT budgets, developing and tracking models for TCO and ROI, reengineering business processes, negotiating with vendors, establishing security policies, business impact analysis, streamlining network administration, software revision management, IT asset documentation management, and business continuity planning.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-level colocation centers in the and larger metropolitan areas throughout the United States, and Progent's Internet data center consulting experts can improve your network's fault tolerance and performance by helping you select a colo site that addresses the individual needs of your enterprise such as geographic proximity, space, communications, budget, and extra additional features and services. Progentís data center support services are designed for businesses with hardware located at collocation hosting facilities and in need of on-demand on-site help at the colocation site as well as online help from Microsoft and Cisco Premier Certified experts. Progent provides a variety of colo center support services such as network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and telecommunications infrastructure, design and deployment of fault tolerant systems, defining and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning high-availability server cluster systems.
Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the skill of information technology security professionals. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer support for any of the security services addressed within the GIAC certification such as evaluating infrastructure vulnerability, security incident handling, traffic analysis, web-based application security and SIEM solutions for compliance with government mandates for promptly reporting events.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer expert online support to help businesses of all sizes to integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective hybrid ecosystems that support Windows and Linux systems and apps in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key features first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network topology for a cloud-centric or hybrid installation, create and carry out a smooth migration strategy, educate your IT administration and support personnel, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert consulting for products from other major Firewall vendors including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to create a comprehensive security plan and choose appropriate products from multiple suppliers to achieve your security goals while staying within your spending restraints.
More Questions and Answers
If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay
and you are in need of computer help, information technology outsourcing, or advanced expertise from a Progent consultant,
call 707-559-7400 or visit Contact Progent.