Petaluma, California Microsoft Premier Certified Exchange Experts
Microsoft Exchange and Office365 Implementation Architecture Help, Migration Support, and Troubleshooting Experts
Progent's Microsoft-certified consultants have more than 20 years of background assisting businesses of all sizes to plan, set up, and service messaging solutions based on Microsoft Exchange. For businesses in Petaluma California, Progent offers a variety of cost-effective Microsoft Exchange support and maintenance services to make sure that your email solution delivers:
Inbound and outbound virus and spam defense and message content filtering
Convenient connectivity for telecommuters and on-the-road users
Streamlined management tools
Universal inboxes with voicemail, Instant Messaging, Presence, and video conferencing capability
Non-intrusive and high-speed backup and restoration
Tight coordination of on-premises and cloud infrastructure
Progent's Microsoft Exchange Server support and troubleshooting experts can help your business to plan and perform efficient migrations from legacy email systems to a current Microsoft platform. Progent's 64-bit migration consultants can help you to assess the business benefits and risks of upgrading to a 64-bit edition of Microsoft Exchange Server and can assist you to create and execute an efficient migration strategy to a 64-bit version of Exchange Server. Progent's Power BI integration experts can help you use data from Exchange files to create visualizations to incorporate into interactive Power BI analytical reports and dashboards. Progent can also help you to expand your Microsoft Exchange-based messaging environment with the new generation of smartphones by providing wireless integration support services such as Apple iPhone and iPad integration and Google Android phone integration.
Microsoft supports transparent hybrid environments that integrate Office 365 and local Exchange systems. This permits you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget. To learn more about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.
MS Exchange 2019 Planning and Configuration Services
Progent can help your organization in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; setting up DAG groups with MCDB caching; integrating with Microsoft Teams or Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook. To learn more, see Progent's Microsoft Exchange 2019 integration services.
Exchange Server 2016 Planning and Support
Microsoft Exchange Server 2016's new design allows simplified implementation and expansion, higher utilization of equipment, and lower administration cost. Microsoft Exchange 2016 Server also offers closer connectivity with Office 365, support for Microsoft Windows Server 2016, higher I/O performance, enhanced data loss protection (DLP), and more rapid recovery, feature-rich support for iOS and Android mobile devices, full browser-based administration, and a more functional Outlook web client. Read more details concerning Progent's Microsoft Exchange 2016 Server planning and support.
MS Exchange 2013 Deployment
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned architecture. These enhancements favorably impact vital IT areas including ease of administration, availability, compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, create a cost-effective validation and deployment strategy, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management for Exchange 2013. Learn more about Progent's Exchange 2013 Server support.
Exchange 2010 introduced breakthrough technology for fault-tolerant, secure, integrated communications. Compared to Exchange Server 2007 or Exchange Server 2003, MS Exchange 2010 is more affordable to install and maintain, easier to manage and expand, more comprehensive in features, faster, less prone to single-point breakdown, more extensive in its support for mobile workers, and better able to protect sensitive data and defend against malicious assaults. Learn more details about Progent's Exchange 2010 support services.
MS Exchange Server 2007 Support
MS Exchange 2007 Server is engineered to meet the demands for protection, anywhere connectivity, efficiency, and reliability. Exchange Server 2007 offers designed-in fault tolerance that delivers enterprise-class robustness to keep your messaging solution up and running, defend against spam and viruses, and enable your company to adhere to regulatory standards. Find out more about Progent's MS Exchange 2007 Server support services.
Exchange 2003 Server Consulting
Microsoft Exchange Server 2003 offers a dependable, expandable, and easy-to-manage platform with round-the-clock messaging and collaboration plus low cost of ownership. Exchange Server 2003 remains popular due to the fact that it enables a broad range of team activities, such as group scheduling capabilities, chat groups, and team folders, and in addition allows sharing of information across geographic, logical, and protocol borders with features such as Instant Messaging, real-time data, and multimedia support. Though Microsoft has ended support for this older platform, Microsoft Exchange Server 2003 is nevertheless among the most widely used versions of the Exchange product line. Progent's consultants can assist your business to maintain your current Microsoft Exchange 2003 solution or migrate to a more advanced edition of Microsoft Exchange. Read additional details about Progent's MS Exchange Server 2003 consulting.
Exchange 2000 Server Consulting
Unlike MS Exchange 5.5, which uses its built-in directory, Microsoft Exchange 2K uses MS Active Directory, providing a greatly administration and protection model. Exchange Server 2000 still has a sizeable installed base despite the fact that Microsoft has terminated support for the product. Progent's veteran email experts have a decade of experience working with Exchange Server 2000 and can assist your business to maintain your current Exchange Server 2K environment or show you the economic advantages of later versions of Exchange and help you to upgrade efficiently to a newer incarnation of the world's most popular email platform. Read more information about Progent's MS Exchange 2K consulting services.
Exchange 2016 Migration Support
Progent's consultants can help you with any and all phases of your Microsoft Exchange Server 2016 upgrade such as coexistence, testing, moving mailboxes, client remediation and management/end user training. Progent's certified Exchange consultants can assist you to evaluate the business advantages of adopting Exchange 2016, plan and implement an efficient migration, and deliver on-going technical support. Progent can assist your business to create an Exchange Server 2016 ecosystem hosted on on-premises and/or cloud-based datacenters. Learn more details about how Progent's MS Exchange 2016 migration consultants can assist your organization to move cost-effectively from your current Exchange environment to Microsoft Exchange Server 2016.
Exchange 2013 Migration Consulting Services
Microsoft Exchange 2013 incorporates significant improvements its predecessor MS Exchange Server 2010 and introduces powerful new capabilities plus a simpler design. Progent's consultants can assist you to upgrade to MS Exchange 2013 Server while retaining as much as feasible of your existing resources. Progent's consultants can also help you to integrate Microsoft Exchange 2013 Server with Lync 2013, SharePoint 2013, and Office or Office 365 for enhanced collaboration support and enterprise search features. Find out how Progent's MS Exchange 2013 upgrade support can ensure that you migrate smoothly to MS Exchange Server 2013 for local, cloud, or hybrid environments.
MS Exchange 2010 Migration Support
Progent offers expert support for each step of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of new software and equipment required, recommended vendor sourcing, pilot testing at customer site or at Progent's test facility, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation the solution, decommissioning the old system, and webinar training for client's IT staff and end users. Read more details about ways that Progent's MS Exchange 2010 Migration Services can help your organization to upgrade economically and productively from your legacy Exchange system to Microsoft Exchange 2010 Server
Spam Filtering, Data Loss Protection plus Email Content Filtering and Cloud-based Email Encryption ProSight Email Guard is Progent's spam and virus filtering, data leakage protection and email encryption solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's ProSight Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Prevention.
Upgrade Support for Microsoft Teams and Microsoft Skype for Business
Progent's Microsoft Teams integrators and Microsoft Skype for Business consultants can provide online and on-premises consulting services for organizations of any size to assess the costs/benefits of migrating to Microsoft Teams or Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid deployment; integrate Microsoft Teams or Skype for Business with SQL Server, Exchange, SharePoint Server and Office or Office 365; configure high-availability mechanisms; interface Microsoft Teams or Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems like Cisco UC. Progent's certified information security consultants can assist you design and verify a security environment for your Microsoft Teams or Skype for Business solution that is compliant with regulatory requirements.
Get in Touch with Progent for Exchange Expertise
If your California company is in need if a Microsoft-certified Exchange support professional, call Progent at 800-993-9400 or see Contact Progent.
Progent offers two low-cost service packages intended to enable small companies to get an objective network security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from an authorized machine within your firewall to assess your exposure to inside assaults. Both security inventory services are set up and executed from a secured remote location.
Professional Services Microsoft Exchange 2010 Petaluma California, America
Progent has a long background providing a broad range of online IT consulting and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing expert online network consulting and has provided IT solutions to organizations in all 50 states. Online support saves travel expenses and solves issues more quickly than onsite support.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and service organizations to manage complicated supply chains and improve the efficiency of key business processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from as-needed advice to comprehensive solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, training, and DBA services.
Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified IM and Presence consultants offer online and on-premises support services to help you to manage and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help your organization to design and execute an efficient Skype for Business upgrade.
Progent's experts can provide Apple macOS and OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from OS X or other earlier editions of OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist you with iPhone integration and iPad synchronization, or moving to Apple's iCloud services. For business environments built solely on Apple macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and supporting a network infrastructure that is available, secure, fast and aligned with your company's objectives.
Progent's Solaris platform consulting experts provide small companies and developers support for administering and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent can give your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with a convenient single source to show you how to build and manage a secure and robust cross-platform network and communications environment that allows Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's CCIE-certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progentís Cisco-Premier technology experts offer experienced PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and secure access services. Extending from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy combination of protection, speed and reliability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progentís network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
If your company runs a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-certified security specialists can assist your entire enterprise in a broad array of security areas including security management practices, security design and models, connection management systems and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP define the basic skills and worldwide standards of performance that network security professionals are expected to possess. These certification offer executive management the confidence that consultants who have achieved their CISA or CISM qualification have demonstrated the background and knowledge to offer world-class security management and consulting services.
ProSight Data Protection Services ECHO offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information.
Progent's management team includes industry veterans with years of experience delivering network consulting, technical support, and long-term information system planning to organizations ranging in size from startups to global enterprises. Great service requires great personnel, and Progent stands out by having assembled a management staff able to provide customers with the best service value in the industry.
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of enterprise-class applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.
Exchange Server 2013 Technology Consulting Petaluma
Progent's Data Center consultants can show you how to select high availability data centers that meet the specific requirements of your business. High availability off-site data centers are particularly attractive to small businesses due to of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to build an on-site data center that offers even a minimum degree of fault tolerance is financially prohibitive for typical small companies. Progent can help you reap all the benefits of non-stop data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.
Progent's certified engineers can provide offsite and onsite consulting expertise to help you to manage, maintain, and troubleshoot computers powered by Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, backup and restore, online connectivity, mobile device integration, wireless network design, and 24x7 system monitoring.
Progent's Microsoft-certified Windows Server 2000 consultants offer computer help and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, optimization, and support services include network planning, deployment, project management, on-site and remote support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.
Progentís Microsoft certified consultants offer small and midsize businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT network from attack by external and internal threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network security through expert planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances installed across multiple sites with any number of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned Wi-Fi professionals who can help your organization to assess the value of UniFi products for your environment and help you to plan, install, administer, and troubleshoot your UniFi solution.
Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist you to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your management staff and end users. Progent offers expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.
Progent's Microsoft Premier professionals can provide world-class support for major implementations of Microsoft Exchange Server. Progent's experts can show you how to plan multi-location Exchange installations or updates and can provide onsite personnel to help enterprises with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.
Progent's Office and Office 365 experts can assist businesses to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that provides fast return on investment and enables improved business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with additional key Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues between various releases of Office desktop and offers live online instruction to individuals or teams.
Progent's Citrix-certified consultants can help your business to plan, install, manage, and troubleshoot a virtual application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's datacenter support experts can assist your organization to administer and maintain a remote datacenter that features high uptime, enhanced security, and fast disaster recovery.
Stealth intrusion testing is a key component of any comprehensive network security strategy. Progentís security experts can perform thorough penetration tests without the awareness of your company's in-house network support staff. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion incident alerts and event log analysis are properly set up and actively monitored.
Progent can provide remote and on premises consulting to help you with any facet of BI reporting from debugging or modernizing reports to designing and deploying an advanced business intelligence environment. Progent's BI experts can help your company to maintain your current reporting system, assist you to migrate databases and applications from a discontinued reporting platform to a modern solution, and provide custom remote mentoring tailored to your specific requirements. Progentís business reporting and analytics professionals can provide experience in the leading BI reporting and visualization tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Progent's Windows consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade services for Windows 10 available from Progent's experts include Return on Investment estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment and management, network optimization, wired/wireless convergence, business continuity planning, group and personal training for network management staff and end users, and ongoing technical help.
Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security strategy, streamline IT management, assist with application development, and generate and test a DR/BC plan.
Progent's temporary staff augmentation services enable organizations to respond to the need for IT support personnel without incurring the expense and delays that come with identifying and hiring experienced technical workers and without increasing your permanent head count.