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Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize and streamline the administration of your desktops and Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management solution or assist you to modify your existing SCCM 2012 environment to accommodate your evolving IT needs.
Does Progent offer network monitoring support?
Progent offers a variety of Network Support Bundles based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge network management software solution that tracks the reliability, speed and protection of your IT system and detects problems before they can bring down your system. To provide more understanding about the performance and stability of your system environment, Progent can help you deploy and manage leading network monitoring tools powered by the Linux OS.
Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced online expertise for business continuity planning, testing, and education to assist you to prepare for potential catastrophes, reduce service disruption for your vital IT functions, eliminate lost information, and meet regulatory mandates and contractual requirements. Progent's business continuity experts can work closely with your management and network administration staff to provide risk and business impact evaluation, define dependencies, specify the resources required to run your business, determine crucial IT functions and define allowable restoration times, select hot backup centers, configure secure offsite connectivity for key employees, plan notification mechanisms and define duties for staff, document a complete recovery plan, and provide training for management and technical staff to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology proven in Microsoft's Azure public cloud.
Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or onsite access to a certified CCIE engineer to help your business to design, implement, administer and troubleshoot converged communications environments built on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have in-depth backgrounds helping organizations of any size to create collaboration solutions by delivering expert services such as Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, VoIP phones and soft phones configuration, and wireless IP phone deployment. Progent can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Attendant Console.
What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and network consultant can utilize the technical and training resources required to provide the best computer help available. Progent offers world-class expertise in the architecture, implementation and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server integration, Exchange 2010 maintenance, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 integration, Windows 2008 Server migration help, plus Windows 10 planning support, Microsoft Windows 8.1 expertise, Microsoft Windows 7 maintenance, Microsoft Office 365 development and training, and Dynamics GP (Great Plains) customization.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that details the benefits companies organizations of all sizes can derive from outsourcing or co-sourcing network support and other computer services. Progent has also produced IT Outsourcing datasheets for three service packages designed for small and medium sized businesses.
What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing model has no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other additional fees that drive up service. For remote support from Progent during normal business hours, you only get billed for the actual time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent consultant is actually on-site solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you might be billed for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire service territory, an available consultant is typically close by to help. Progent can in addition offer onsite support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's online support team has provided assistance to small businesses in every state in the U.S (See Progent's customer testimonials.)
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified IP Voice specialists offer Cisco UC520 consulting support to help you to maintain your legacy UC500 VoIP gateway or plan and carry out an efficient upgrade to a current VoIP system.
Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight portfolio of managed IT services for small businesses.
Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to manage your legacy PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, deploy, tune, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery options for specific files and emails, support for Windows CSV and vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of consulting services to assist you to plan, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup. To read more, see Altaro VM Backup Consulting Services.
Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM and VMware NSX.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange 2016 offers important enhancements over previous versions of Exchange with features such as built-in support for fault-tolerant mailbox server clusters called Database Availability Groups or DAGs the ability to use commodity disk drives to slash the cost of big inboxes, a more powerful web client compatible with more browsers, advanced voice mail handling including voice-to-text conversion, and a wealth of utilities for improving data protection and compliance. Microsoft calculates that if carefully configured, up-to-date releases of Microsoft Exchange Server can cut email costs by as much as 80%. Because Microsoft no longer supports Exchange Server 2003, businesses have an additional incentive to ask Progent's Microsoft Exchange 2016 experts about migrating to the newest version of Microsoft Exchange.
More Questions and Answers
If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay
and you require computer assistance, IT outsourcing, or advanced services from a Progent professional,
call 707-559-7400 or visit Contact Progent.