Onsite Service Available in Petaluma, Sonoma

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the basic unit of high availability for Microsoft Exchange Server 2013 Mailbox (MBX) servers. Introduced in Microsoft Exchange Server 2010, a DAG is a collection of up to 16 MBX servers in which any DAG server can contain a copy of a mailbox database from any other server. DAG servers work together to recover unassisted from failures that impact mailbox databases. Progent's Microsoft certified Exchange experts offer DAG consulting services to help you plan, configure and manage a high availability environment for your Exchange mailboxes. Also, Progent's Exchange 2016 consultants can help you migrate your Exchange Server 2013 DAG environment to Microsoft Exchange 2016 Server.

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-certified IT experts who can show you how to perform a seamless IT infrastructure relocation to a new site, including data center selection and deployment, project management, defining a comprehensive security strategy that covers physical site security, ISP selection and synchronization, and non-disruptive software and hardware upgrades. Progent can also help your company to identify a remote data center to host your critical applications, plan your environment, and provide ongoing colocation site support.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voicemail platform that promotes collaboration by providing a variety of options for retrieving voice messages within an environment that is simple to deploy and manage. Cisco Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and corporate satellite offices with as many as 500 users. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging deployment gives you the highest possible business advantage.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, cleanup of evaluation software configuration objects in on-line AD systems, and fixing of failed setups of AD and AD-dependent applications. Progent is also experienced in using “expert only” Active Directory utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas including AD naming standards, hierarchical model, IT management structure, utilization and design of group policy objects, plus protection and monitoring specifications. Progent can also anticipate the impacts of server and service configurations on capability and performance. Progent can help businesses to plan and implement deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

Does Progent offer desktop support services?
Progent offers a wide array of affordable services to help you business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 planning support, Windows 8.1 integration, Windows 7 support, MS Office and Office 365 integration, and 64-bit operating system expertise.

How can we outsource our network management to Progent?
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email protection, security and compliance, update management, cloud-based backup/recovery, network infrastructure health monitoring, private cloud hosting, and network infrastructure documentation management. To download Progent's white paper on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the core of Cisco's collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX solution by integrating closely with applications that include Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating VoIP phones and desktop video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as experienced database application programmers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and data security professionals to help you to manage your Microsoft SQL Server 2012 solution and define a cost-effective and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help your organization to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small and medium-size organizations automatic backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 offers application-sensitive protection for key workloads such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to plan, deploy, administer, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any facet of information system security. Progent can help create cost-effective cybersecurity solutions that protect a small business against advanced malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing IT resources spread across multiple physical datacenters and public and private clouds.

How can Progent help my Linux developers?
If you are creating UNIX or Linux software on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and support services that keep your network fully operational while freeing you to focus on your area of high-value expertise. By using advanced server monitoring and providing online and optional on-site support as needed, Progent provides Linux developer support that provides a cost effective way to maintain an IT network that features reliability, tight security and performance.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 enhances the speed and simplifies the implementation of DAGs, which provide an automatic failover cluster for high availability (HA). DAGs in MS Exchange 2016 reduce failover delay by an estimated 33% compared to Microsoft Exchange Server 2013. Other improvements cover configuration defaults that correspond to industry best practices for data protection. Progent's certified Exchange experts offer DAG support services to help you to create, implement and manage a Database Availability Group solution the provides advanced protection for your Exchange mailbox servers.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco routers, you could be using an old release of IOS, the control software used in virtually all Cisco router and current switches from Cisco. Cisco frequently provides updates to IOS in order to correct problems, plug security vulnerabilities, or add features. Unfortunately, upgrading IOS and other Cisco control software can be tricky, depending on your Cisco equipment and your system environment. For example, there could be limitations of internal RAM that might cause a new software release to execute improperly. Progent's Cisco CCIE network engineers can provide a wide array of services related to upgrading Cisco IOS software or any other Cisco control software such as IOS XR, CallManager or Unified Communications Manager. Progent can run inventories of your router software, recommend sensible upgrades, provision Cisco devices, copy software images/, activate and verify your Cisco software, optimize performance, resolve problems, and train your network support managers how to take advantage of any significant new functions.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help avoid being blacklisted and keep in compliance with industry security standards and regulatory requirements like HIPAA and Sarbanes-Oxley. Learn about Progent's complete ProSight line of affordable network monitoring and management services for small organizations.



More Questions and Answers

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of computer support, IT outsourcing, or high-level services from a certified Progent consultant, call 707-559-7400 or visit Contact Progent.



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Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to manage Apple iOS devices and Android smartphones and tablets.

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Progent's ProSight Virtual Hosting service provides complete hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are based on proven virtualization platforms that enable small companies with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

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Progent provides a variety of network service bundles for small companies. These IT outsourcing and network monitoring services are built around the anticipatory problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server and IT management product that monitors the reliability, throughput, and safety of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced IT support packages, small companies can choose a basic co-sourcing service program based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package.

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Customer Relationship Management Online Consulting
Microsoft CRM Support and Setup

Microsoft Dynamics Customer Relationship Management helps small companies nurture profitable client interactions. Built-in Sales and Customer Service modules allow employees to share data to help improve sales success and deliver consistent, effective customer service. Progent can configure the most sensible network environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service data.

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Anti-Virus Consulting
Postini Support

E-Mail Guard represents a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by providing constantly improved spam and virus blocking, policy administration, content testing, and defense against email-borne DHA and DoS attacks. E-Mail Guard also includes tracking, management and analysis tools as well as outgoing email testing to let you troubleshoot your e-mail environment and define and regulate corporate email policy.

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Onsite Technical Support for Macintosh OS X
Apple OS X Tiger Online Support Services

Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist you with iPhone integration and iPad synchronization, or migrating to iCloud. For computer environments based exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.

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Progent provides consulting expertise for WatchGuard Firewall security products including the WatchGuard XTM and Firebox lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN security product that fits your security strategy and meets your computer budget. Progent can also help you to integrate WatchGuard Firewall/VPN and WatchGuard SSL VPN products with security products from other vendors and offer a convenient source for technical support, training, and security expertise.

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Progent believes that a well designed and implemented information system is a crucial factor for enabling any firm's success, and Progent applies this philosophy in our own network environment. We have built a fault-tolerant virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to deliver rapid and effective service, collaborate closely on sophisticated jobs, and experience career and personal maturity by acting as a member of a dynamic company culture of personal drive and independence.

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ProSight infrastructure documentation management Consultant Services
Engineer for ProSight network infrastructure documentation management

ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it.

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Microsoft Windows Server 2008 is a major advance in making information networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better platform for web publishing. Progent can help your company get the most from the enhancements incorporated into Windows Server 2008 by delivering certified consulting, troubleshooting, training, temporary staffing, monitoring, and security services.

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Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT management, team, develop a corporate-wide security plan, streamline IT management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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Progent's service experts in Mac and Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless environments with full sharing and workgroup support. Enabling efficient co-existence among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to provide expert support to businesses that rely on these technologies to maintain their competitive edge. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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For medium-size companies looking for IT support, Progent offers a variety of alternatives such as on-site service, on-line assistance, off-site Help Desk, 24x7 support with remote network monitoring, emergency staff augmentation, site relocation support, software development, and expert consulting. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional onsite help for solving network problems rapidly and affordably.

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Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Progent’s IT outsourcing packages provide economical network consulting for small businesses. Whether it includes designing network architecture, setting up an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or developing an on-line business solution, outsourcing your IT technical services can reduce expenses and minimize risks, permitting IT support expenses to increase in a more linear and controlled manner than is possible by building up a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust network foundation for your critical applications powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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Progent's Microsoft consultants can assist you to evaluate the value of Lync Server 2010 for your environment and can assist you to plan and carry out a deployment of Microsoft Lync Server that unifies the administration of Instant Messaging and Presence and increases the output of your office staff, telecommuters, and mobile workforce. Progent can in addition assist you to perform a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how to run Microsoft Lync Server to improve the collaborative capabilities of MS Office applications, and offer training and ongoing technical support for Microsoft Lync Server and other Microsoft products.

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With virtual servers, companies can run multiple virtual servers on a single physical server. Virtualization technology allows businesses to gain all the benefits of server segmentation, but without the costs that goes with purchasing extra server hardware. Virtualization is also the critical technology for private clouds, which provide major benefits such as lowering the costs of capital equipment, facilities, and management while improving information protection, system reliability, and recoverability. Other useful server management options are server monitoring software, Windows Server Update Services, and remote server management hardware. Progent's professional server management consultants can assist you in all areas of server virtualization and management to allow your company to contain costs and save time.

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Progent's certified Office and Office 365 experts can help companies to integrate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides fast return on investment and enables better business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues between various releases of Microsoft Office desktop and can provide customized online instruction to individual users and teams.

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The Certified Information Systems Auditor credential is a globally recognized qualification that indicates mastery in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that consultants pass an extensive examination administered by the ISACA professional group. Progent offers the services of a CISA-Certified network security audit consultant able to help companies in the areas of information systems audit services, information technology administration, systems and infrastructure ROI, information technology support, protection of data assets, and business continuity planning.

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Progent's certified database application consultants can provide businesses of any size remote support for popular database products including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services offered by Progent include software installation and configuration, database design and programming, management support, replication and synchronization solutions, storage management, performance optimization, migration, security and compliance, backup/restore systems, problem solving, and webinar training.

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Progent can provide access to a veteran specialist with years of hands-on experience configuring, managing, and upgrading immersive telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT management team, your Internet Service Provider, and your telepresence technology vendor to assist your organization increase the business value of your telepresence solution.