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Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progentís Co-managed Help Desk services.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup offers small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows CSV and for vCenter for handling large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad array of services to assist you to plan, deploy, optimize and troubleshoot a backup/restore system based on Altaro VM Backup. For more information, see Altaro VM Backup Consulting Services.
Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento is available for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble effective pilot environments, the lab reduces capital outlay and engineering risk and helps keep vital IT initiatives on schedule.
Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster feature set built into the latest versions of MS Windows Server is radically re-engineered to simplify the deployment, configuration, and maintenance of server clusters and to provide greater levels of network availability, security, performance, and flexibility. New or improved capabilities include cluster Validation, easier setup and installation, improved cluster management, new cluster architecture for increased availability, better security and quorum structure, minimization of failure points, more storage and memory capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified failover cluster experts can help you assess the advantages of failover clusters, plan and execute an installation, educate your IT staff to manage your cluster environment, deliver ongoing consulting and technical help services, and create and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery consultants can assist you you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure public cloud.
Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server product line is no longer available, this powerful package is still in wide use. Progent offers extensive Microsoft Small Business Server support services for all releases of the platform. In addition, Progent's Windows Server Essentials consulting experts can help your business to assess the potential benefits of moving from an on-premises environment based on Small Business Server 2011 or earlier to a hybrid onsite/cloud computing model by implementing a migration to Windows Server Essentials and to Microsoft's cloud-based application suite. Regardless whether your servers and applications reside on an on premises datacenter, in the cloud, or across a combination of of environments, Progent can provide comprehensive consulting, technical support, and software development services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint Server, and SQL Server.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies lower the effort required for network managers to install applications so that they are standardized across a corporate user base, provide the power to manage rights to critical information, and allow quick deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services streamlines desktop connectivity, improves responsiveness, tightens security, centralizes administration, and offers a nearly seamless client environment. Progent's desktop virtualization consultants can assist your company to assess the strategic advantages of Microsoft's virtual desktop solutions, set up pilot and on-line deployments, improve your system infrastructure to support virtualized clients effectively, assess and remediate security problems, and train your IT administrators to follow industry best practices to achieve maximum payback from client virtualization.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones typically demands that you configure and optimize many key pieces of your wireless infrastructure including access points, routers and switches, wireless LAN controllers, and call management software. Progent's wireless IP phone configuration and troubleshooting experts offer online and on-premises assistance to help your organization build and administer a Cisco wireless VoIP phone solution by delivering services that range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for clients who need to expand their knowledge of critical office productivity applications and network infrastructure. Read more about Progent's Microsoft Office Word and Office 365 Word training, Office Excel and Microsoft Office 365 Excel classes and consulting, MS Project expertise, and classes on Apple macOS and OS X application software. In addition, Progent offers interactive online webinar training classes. Virtual interactive webinars offer a versatile and low-cost way for training your IT staff to use a broad range of important software products.
Progent also provides itemized documentation for all services performed. These comprehensive service reports provide your internal IT staff a concise and helpful chronicle of key technical issues concerning your IT system and can provide insight on how to anticipate and resolve problems in the future.
Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Microsoft Office Word and Office 365 Word experts can provide a broad selection of economical online support services to assist you to manage and troubleshoot your existing Microsoft Office Word solution or help you to migrate to a current version of Microsoft Office Word. Support available from Progent's experts include VBA programming, identifying and fixing compatibility issues between various versions of Word, integrating Word with different Office apps such as Excel and Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance support, and smart phone and tablet synchronization, and online Microsoft Office Word training classes tailored for individuals or groups.
How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours remote technical support program offers companies round-the-clock availability of remote technical support from Progent's Technical Response Center. Services available outside normal work hours include resolving issues with Microsoft servers, Windows desktop support, assistance with Microsoft Office programs, network and system backup/restore, and basic routing and switching support for Cisco networking products.
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the services of RIM BlackBerry-certified experts who can assist small organizations to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, doing away with the need for an internal BlackBerry specialist and reducing the expense and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven online service delivery model, offers small companies a cost-effective option for incorporating BlackBerry devices and software productively into their IT system.
More Questions and Answers
If your small business is in the Tri-Valley
and you are looking for technical support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional,
call 925-621-2400 or visit Contact Progent.