|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange 2010 for software-driven telephony include voice-to-character translation for rapidly scanning your messages instead of listening to each message, automatic attendants to answer callers and help them to work through your voice messaging system, rules-based answering processes to route or scan calls based on ID or contact data, and text notifications concerning missed voice calls or voice mail. Although Exchange 2010 remains a reliable unified messaging solution, improved versions of Exchange Server have replaced it. Progent's Microsoft Exchange Server 2010 professionals can assist you to maintain and repair your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 experts and Office 365 Exchange Online cloud solutions consultants can also assist you to assess the business benefits and technical risks of upgrading to a current, edition Exchange.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to plan and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering you a wireless solution that has the coverage, speed, capacity, QoS, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed on-premises service. Progentís onsite wireless survey includes onsite walkthroughs, spectrum and data protection assessment of your current wireless network, analysis of your buildingís layout, measuring for radio frequency contention, RF propagation modeling, selection of optimum locations for client-specified Wireless Access Points such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a comprehensive report defining a new WLAN.
What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant can utilize the technical and training resources necessary to deliver the best information technology service available. Progent offers world-class expertise in the design, implementation and troubleshooting of Microsoft-based information network solutions. Progent's Microsoft-certified consultants offer Active Directory consulting, MS Exchange Server 2016 migration, Exchange 2013 Server consulting, Microsoft Exchange 2010 management, Exchange Server 2003 troubleshooting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 integration, Windows 2008 Server consulting, plus Windows 10 migration consulting, Microsoft Windows 8.1 integration expertise, Microsoft Windows 7 technical support, Microsoft Office 365 application development and training, and Dynamics GP (Great Plains) programming.
Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server (SBS) product line is no longer offered by Microsoft, this powerful package remains popular. Progent offers extensive Microsoft Small Business Server consulting services for all releases of the product. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can help your business to assess the possible advantages of transitioning from an on-premises environment powered by SBS 2011 or earlier to a hybrid onsite/cloud computing model by implementing a migration to Windows Server Essentials and to Microsoft's cloud-based application software. Regardless whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of both, Progent offers comprehensive consulting, troubleshooting, and software development services for Microsoft's core business products including Windows Server, Exchange Server, SharePoint, and SQL Server.
Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer in-depth expertise in deploying and operating all editions of Microsoft Office Project and can provide a wide range of cost-effective remote support services based on best practices to help organizations of any size to receive all the advantages of this leading project management solution. Support services offered by Progent include system planning, software configuration and migration, setting up secure collaboration among onsite and offsite users, network optimization, and customized webinar training.
How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
- Designing, testing, deploying and troubleshooting Microsoft-based IT solutions by offering services including complex Active Directory configurations, MS Exchange 2016 upgrade support, Exchange 2013 consulting, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, Microsoft System Center 2012 Configuration Manager planning and integration, and MS SQL Server integration
- Configuring and managing network and server monitoring software such as Microsoft System Center Operations Manager
- For companies who need assistance with Windows Server 2016 hybrid integration, upgrading to Windows Server 2012 R2 or migrating to Microsoft Exchange 2016, Progent can assist with planning and can also offer temporary technicians to assist with roll-outs at locations in and larger cities across the U.S.
- Access to Cisco-certified CCIE network troubleshooting engineers to repair challenging network problems affecting the availability or performance of multi-vendor IT systems
- Senior project managers to help customers to adhere to best practices to make sure development or deployment projects are successfully completed on time and on budget
- Continuity planning experience to prepare for a disastrous disruption by addressing not only information network recovery but also operational logistics including emergency notification systems, temporary work space, alternative vehicles, and mandated reporting
- Experience in helping major companies create a complete security strategy that incorporates the latest technology from Microsoft and Cisco and adheres to industry best practices
- Network security inventory packages to provide a professional and comprehensive security evaluation from a team of certified security engineers
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, is the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any facet of CUCM setup and troubleshooting in areas such as integrating VoIP phones and video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class data center colocation Sites in the and major metropolitan areas throughout the U.S., and Progent's Internet data center expert consultants can improve your network's reliability and performance by helping you choose a remote data center facility that addresses the specific needs of your enterprise such as geographic location, space, connectivity, budget, and extra additional features and services. Progentís colocation center IT services are intended for businesses with hardware located at co-location hosting facilities and requiring on-demand in-person assistance at the colo site as well as online support from Microsoft and Cisco Premier professionals. Progent offers a selection of colo center support services including network architecture analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and deployment of zero-downtime configurations, architecting and implementing layered security structures, firewall integration and support, designing load balancing environments, and creating high-availability server and storage clustering configurations.
Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's expanding suite of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud services are offered in a variety of product bundles intended for markets from individuals and households to enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, macOS, iOS, and Google Android platforms. Progent can help you to evaluate the wealth of subscription options available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent's Office 365 integration consultants offer expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.
Why should a small business outsource IT support?
Whether it involves architecting network infrastructure, establishing or outsourcing a Help Desk, deploying an updated email solution, or building an on-line business system, outsourcing your system support services can control expenses and minimize uncertainties, allowing IT service costs to grow in a more steady and controlled fashion than is possible by establishing a large, comprehensive internal IT staff.
More Questions and Answers
If your small business is in the Tri-Valley
and you are in need of computer support, IT outsourcing, or advanced services from a Progent consultant,
call 925-621-2400 or visit Contact Progent.