More Questions and Answers
Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning and migration consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, streamlined provisioning and management, network design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and post-migration Call Center support services.
Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist your business to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consulting and management.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy has no complicated contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that drive up support costs. For remote support during regular business hours, you only get billed for the time spent working on your issue. If it only requires ten minutes to resolve your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you might have to pay for our consultant's travel time, but not a higher emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available engineer is typically near to assist. Progent can in addition provide on-premises service to most zip codes in the United States within one business day of receiving a service call. Progent's online technical support team has provided assistance to small companies in every state (See Progent's nationwide testimonials.)
Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over a quarter century of background helping manufacturing and distribution companies to manage complex supply chains and improve the efficiency of critical processes to bring products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that spans from as-needed advice to solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes core technologies initially developed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-based or hybrid installation, develop and execute a smooth upgrade plan, educate your IT administration and support staff, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business benefit.
How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network. Learn about Progent's complete ProSight portfolio of value-priced outsourced network management services for small and medium-size organizations.
Can Progent help us migrate efficiently to Exchange Server 2019?
Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients. To learn more, see Progent's Microsoft Exchange Server 2019 integration services.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consultants can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to move from an older edition of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM ecosystem so you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration consulting to assist you to plan and execute an efficient migration from SCVMM 2012 to SCVMM 2016 in order to benefit from stronger security capabilities, high availability VMM storage options, and other enhancements.
Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified virtual desktop consultants can help you to plan, implement, administer, and troubleshoot a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can assist you to manage and support an off-site datacenter that offers high availability, advanced protection, and fast disaster recovery. Progent can also help you with other virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.
How can Progent help large enterprises?
Progent's engineering staff can assist enterprises to design, deploy, and manage major rollouts of key Microsoft, Cisco, and Oracle RDBMS platforms by providing services including Active Directory (AD) consulting, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 Server consulting, SQL Server programming, Cisco infrastructure design and troubleshooting, Oracle DBA and development services, MySQL consulting, and project management assistance. Progent has assisted some of the world's largest enterprises to integrate crucial IT solutions powered by Microsoft technology and can offer seamless branch office support services for enterprises with local offices or in major cities in the U.S.
How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants offer broad expertise in the implementation and maintenance of wireless networking technology and can help your IT team to design, deploy, manage and troubleshoot wireless solutions that are compliant, robust, expandable, simple to administer and use, ready to handle your vital workloads, and seamlessly integrated into hybrid cloud networks. Remote and onsite expertise provided by Progent cover a selection of wireless technologies and include smartphone and tablet integration and management, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.
Does Progent offer stealth penetration testing services?
Stealth penetration checking is an important component of any overall IT system security strategy. Progentís security experts can run extensive stealth intrusion security tests without the awareness of your company's in-house network support resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion incident warnings and event history analysis are correctly configured and actively observed.
Does Progent support all major data backup/recovery products and services?
Progent's data backup experts offer help for a broad array of products and technologies that provide solutions for backing up Windows, Mac, and Linux servers and desktops as well as notebooks and handhelds. Progent can help you with all major backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized organizations as an affordable outsourced service for reliable backup/disaster recovery.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup provides small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud environments and also enables low-cost backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Server CSV and VMware vCenter for managing large-scale environments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. For more information, go to Altaro VM Backup Consulting Services.
More Questions and Answers
If your small business is in the Tri-Valley
and you need technical help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional,
call 925-621-2400 or visit Contact Progent.