Onsite Service Available in Rancho Cordova, Folsom, El Dorado Hills, Fair Oaks, Carmichael

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to promote top performance and dependable availability for key workloads by offering unified, mixed-platform tracking of IT infrastructure installed throughout local datacenters and private and public clouds. Progent's SCOM consulting team can provide advanced remote and onsite expertise to help organizations of any size to plan, implement, tune, update and repair SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can assist you to move to Operations Manager 2016 from older versions or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also show you how to extend your SCOM 2016 environment to include resources based in public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud solutions.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-premier engineers have in-depth IT industry backgrounds, in the trenches of business network support, executing a wide variety of technical projects for a broad assortment of clients. Every Progent expert carries a proven set of personal best practices from this extensive industry background, and these are further refined by the company-wide best practices education that Progent teaches its engineering staff. For larger projects, Progent consultants utilize the Microsoft Solutions Framework structure for service delivery which breaks projects down into discrete and manageable sections that minimize the risk of a project getting out of control.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor (CISA) credential is a recognized achievement that represents expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass an extensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant able to assist businesses in the fields of information systems audit process, information technology governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data resources, and disaster recovery planning.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified VoIP experts offer Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current VoIP system.

Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can assist the creative aspect of macOS and OS X systems by offering consulting services and education in images/, audio, and video. Progent's consultants can offer help in a range of macOS and OS X desktop applications such as Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with discrete areas like digitizing audio or video or building a video post production lab.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer expert remote support services to assist companies of any size to integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of critical business processes to bring products to market quickly and meet customer schedules consistently. Progent offers the expertise of an ERP consultant with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that can range from as-needed advice to comprehensive solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest version of Microsoft Dynamics NAV ERP offers several innovations including tailored Role Centers, enhanced analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV software experts can provide software development, configuration and troubleshooting support to help you to get the most from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV ERP software to additional services and applications. Also, Progent can help you to create and analyze databases so you can improve your understanding of your operations, attract more customers, expand your sales strategies, and form successful partnerships.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online experts offer in-depth support in implementing and operating all editions of Microsoft Office Project and can deliver a broad variety of cost-effective remote support services following best practices to help organizations of any size to get all the benefits of this leading project management solution. Services offered by Progent include solution design, installation and migration, strategies for safe collaboration among onsite and remote or mobile users, network optimization, and specialized online training classes.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, integrate, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to help you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the availability of mission-critical applications by proactively identifying and helping to resolve trouble spots before they can bring down a network. System Center Operations Manager can optimize system throughput by checking selected performance levels and usage patterns on critical servers, allowing IT managers to be more selective in integrating performance-related resources and to clean up trouble areas before they cause severe network bottlenecks. However, setting up System Center Operations Manager to take complete advantage of this state-of-the-art monitoring solution can be tricky. With more four years of experience with the NetIQ software upon which MOM is based, Progent's technical staff can help you pick the proper Microsoft System Center Operations Manager features, install and configure Operations Manager, and write custom rules, scripts, reports and alarms for your IT system. Progent can also record Operation Manager's network monitoring rules and procedures for your IT organization.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant can utilize the technical and training tools needed to provide the best information technology service available. Progent offers world-class expertise in the design, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified experts offer Active Directory expertise, Microsoft Exchange 2016 upgrade support, Exchange 2013 integration, Microsoft Exchange 2010 support, Exchange 2003 upgrade help, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration help, plus Windows 10 planning and migration consulting, Microsoft Windows 8.1 support, Windows 7 maintenance, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP programming.

More Questions and Answers

If your small business is in Rancho Cordova and you need computer assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 209-929-1133 or visit Contact Progent.

An index of content::

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Amazon Marketplace Web Service development training Outsourced Programming
Amazon MWS development Programming

Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

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Extended Support Desk Help and Support
Shared Helpdesk Online Consulting

Progent's Microsoft and Cisco certified experts provide three ways to help medium-size and large companies create an efficient and successful internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Evaluation and Integration Services help companies analyze the numerous high-quality Help Desk software packages on the market and determine which packages might be excessively costly, miss critical capabilities, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for special tasks or to substitute for vacationing or indisposed workers.

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ProSight Network Infrastructure Management Configuration
ProSight Network Infrastructure Management Specialists

ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks.

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Windows Server 2012 Virtual Fibre Channel Setup and Support

Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support, staff, create a corporate-wide security plan, streamline IT management, assist with application development, and generate and validate a DR/BC plan.

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ProSight Remote Server Monitoring Online Support
Automated Desktop Management Troubleshooting

ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact your business.

Computer Network Companies Miami, FL Computer Setup
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Windows Server 2016 Hybrid Configuration Troubleshooting
Microsoft Windows Server 2016 Technical Support

Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to plan and deploy a DR solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.

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Cisco CCIE Online Tech Services
Cisco Security Installation

Progent can provide rapid online support from Cisco CCIE network infrastructure consultants. Progent's CCIE experts can connect to your environment using advanced remote support tools to provide quick and economical troubleshooting and remediation of critical network issues.

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Microsoft Windows Server 2008 R2 Consultants
Windows Server 2008 Security Consulting Services

Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, scalability, and versatility that accelerate output of local, branch office, and mobile users. Progent's Microsoft-certified experts can deliver cost-effective online consulting, troubleshooting, and training services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.

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Consult for 64-bit Migration
64-bit Computing Consultant Services

Progentís Microsoft-premier engineers can help your organization to enhance your workstations from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit PC desktop computing, design an affordable upgrade process that minimizes operational interruptions, and offer inexpensive, professional remote help to assist your company to configure 64-bit desktop operating systems and application software on your current hardware.

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Lexington-Fayette, KY Online Troubleshooting Support Consultants
UNIX Consultant
Sun Solaris Onsite Technical Support

Progent's Sun Solaris platform consulting experts offer small businesses and developers help with administering and maintaining Sun Solaris environments that coexist with Microsoft-powered technology. Progent can give your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with a convenient one-stop source to help you build and manage a protected and robust mixed-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

MOM 2000 Technical Consultant Support and Integration
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MOM Case Studies
MOM 2000 Case Studies

Before Progentís Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to ward off server issues before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with looming problems before customers are aware that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class availability, security and performance.

Microsoft MCSA Consulting Home Based Jobs in Sacramento Airport SMF Part Time Jobs
Amazon AWS migration Integration Companies
Integration Companies for Amazon EC2 instances

Progent can provide cost-effective remote support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.

Microsoft MCSA Remote Engineer Job Opening Cleveland Public Square Computer Remote Consultant Telecommuting Job Cleveland, Cuyahoga County
Information Technology Consulting for Cluster Server Windows 2012
Windows 2012 Clustering Professional

Progent's Microsoft-certified failover clustering experts can help you to evaluate the benefits of utilizing Windows Server 2012 failover clustering to build a powerful high-availability/disaster recovery solution, assist you to design and install a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and help you to automate the administration of clustered servers.

Microsoft Mac and Linux Desktop Troubleshooters Outsourcing IT
SMS 2003 Upgrade Engineer
Microsoft SMS Consultant

Microsoft Systems Management Server 2003 offers added capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and deploying software by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to advising you about ways to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects that cover processes that Feature Packs are designed to streamline. Progent's migration and update services can lower cost and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible processes and standards to manage handheld computers and intelligent mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that incorporates standards, procedures and technologies to keep your IT network protected.

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Windows Hyper-V 2016 Containers Support and Setup

Hyper-V 2016 utilizes key technologies first developed for and refined on Azure, among the world's biggest public clouds. This dramatically enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a non-disruptive migration plan, educate your IT management and technical support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business value.

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System Center MOM Specialist

Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco certified IT support experts. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small and midsize company networks world-class availability, protection and performance.

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E-Mail Guard is Progent's economical antispam and antivirus service that gives small companies enterprise-quality protection against spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based spam filtering and antivirus services that stop email assaults before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and manage their e-mail systems, irrespective of server vendor, hardware type, or data center location.

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Progent's Cisco Jabber consultants can provide online or onsite support to help organizations of any size to design, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced support for the products, technologies and services that go into building an end-to-end Jabber collaboration solution including Cisco network devices and management software, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.

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Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These enhancements favorably impact vital areas like ease of administration, availability, security, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and management services for Exchange 2013.

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Progent's Data Center professionals can help you identify fault-tolerant data centers that match the specific needs of your business. High availability off-site data centers are particularly attractive to small businesses because of their low cost and simplified logistics compared to taking a do-it-yourself approach. Trying to design an in-house data center that offers even a minimum level of fault tolerance is too expensive for most small companies. Progent can help you reap all the benefits of high availability data centers and fault tolerant colo sites by providing a full array of engineering and support services.

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Progentís Microsoft certified experts provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool built, like all Microsoft financial solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP is easy to install and integrate, and with its modular design you can purchase only the functions you currently need, with the ability to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software consulting experts can show you how to deploy, customize and manage Dynamics GP 2010 as well as earlier versions of Dynamics GP/Great Plains.

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Progent's Citrix consultants can help your business to plan, install, manage, and troubleshoot a virtualized Windows application delivery and management system built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and maintain an off-site datacenter that offers high uptime, advanced security, and rapid disaster recovery.

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Progent offers the part-time services of a seasoned Chief Information Officer who can offer strategic direction to help you pick and support IT technology appropriate for your present needs and that can serve as a firm foundation for your future growth. Progent's part-time CIO consulting services provide financial leverage to companies who want to maximize the benefits from their IT expenditures but who are unable or unwilling to add another high-level position to their head count. Because Progent is vendor-agnostic, with a sizable team of engineers certified to maintain all leading OS platforms and connectivity technologies plus a wide range and business applications, Progent is in an ideal situation to offer objective advice as well as expert technical help for creating IT solutions that match the special requirements of your organization.

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Exchange 2010 Availability Professional

Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to carry out your upgrade to Exchange Server 2010, produce comprehensive documentation of your new messaging system, educate your IT staff and end users to get them ramped up quickly on Exchange 2010, and offer continuing management consulting and engineering help. Progent's consultants can also help you migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.

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Help Desk Call Center Computer Consulting
Consultant Services for Online HelpDesk Call Center

The Contact Center support model used by Progent gives small and midsize businesses an efficient option to reliance on independent consultants by offering broad technical knowledge shared by multiple engineering teams, optional 24x7 access to emergency assistance, escalation capability to top-level engineers for handling the most intractable problems, service consistency and reliability, quick follow through overseen by seasoned support administrators, a variety of easy-to-use mechanisms for requesting support jobs, and excellent progress transparency enabled by trouble ticket tracking and accessible via a web portal.

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Computer Consultants for Dynamics GP Great Plains Software
Microsoft Dynamics GP Consultants

Microsoft Dynamics GP/Great Plains 2010 software is a comprehensive business management solution that unifies information and processes across your company, interfaces easily with other solutions, and brings together employees, customers and vendors regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full power of Microsoft Dynamics GP 2010.

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Business Continuity Testing Technology Professional
NLB Testing Specialist

Progent's Test and Training Lab at the QTS Colocation Center can be used for piloting line-of-business applications, developing efficient system upgrade methodologies, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital IT projects on schedule.