Onsite Service Available in Rancho Cordova, Folsom, El Dorado Hills, Fair Oaks, Carmichael

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it efficient to solve even the most challenging technical issues that can appear from time to time. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and economically resolve issues that would baffle ordinary computer service companies. Working with thousands of clients on installation and integration projects annually gives Progent a well-grounded view concerning what techniques work and which do not in solving IT issues.

Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can support the creative sides of macOS and OS X environments by offering support services and knowledge transfer in images/, audio, and video. Progent's consultants can provide help in a range of macOS and OS X desktop programs such as Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete areas such as scanning or digitizing audio or video or setting up a video post production lab.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 offers significant improvements compared to previous versions of the Exchange platform through innovations such as built-in capability for high-availability mailbox server clustering known as Database Availability Groups support for commodity disk storage to cut the cost of big e-mail inboxes, a more powerful OWA web client compatible with more browsers, sophisticated voice mail handling including voice-to-text translation, and a variety of utilities for enhancing security and regulatory compliance. Microsoft estimates that if carefully deployed, current versions of Microsoft Exchange can reduce email costs by as much as 80%. Because Microsoft has terminated support for Exchange Server 2003, organizations have another reason to ask Progent's Microsoft Exchange Server 2016 engineers about upgrading to the newest release of Microsoft Exchange.

Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, managing responsibility, remote desktop control, status tracking, problem resolution, and and metrics. Intended for small businesses with few dedicated supprt technicians for desktop issues, Progent's Help Desk Services offer online support at a substantial savings from Progent's normal desktop support rates. Progent can also provide rapid on-demand escalation to Level 2 and Level 3 consultants to handle the most problems. To learn more, visit Progentís remote desktop Call Center services for small organizations.

How can Progent help improve the fault tolerance of my network?
Progent's design services for high availability networks provide Microsoft and Cisco-certified network professionals who can help you build a robust network that incorporates essential technologies and procedures for line-of-business applications. Progentís engineering professionals can help your company to implement a network infrastructure with features that include failover Internet access, network load balancing, non-stop data centers, cloud backup, high-availability interoffice connections, and high-reliability multi-site systems. Progent can also provide business continuity preparedness experts to help you design, validate, and document a recovery process founded on best practices.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants as well as experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security consultants to assist your business to manage your SQL Server 2012 environment and define a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out about Progent's complete ProSight line of value-priced outsourced network management services for small and mid-size businesses

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of products that include:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent can provide the skills of a NetApp MetroCluster expert who can help your business to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning disk pools, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your DR system to prove compliance with industry standards and government requirements.

    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's production servers in a solution that delivers the highest level of availability and scalability and is also easy to migrate to any data center. Progent's Private Cloud hosting and management options are built on mature virtualization technologies that allow small businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Find out about Progent's ProSight portfolio of managed services for small organizations.



    More Questions and Answers

    If your small business is in Rancho Cordova and you are in need of computer help, IT outsourcing, or high-level services from a certified Progent professional, call 209-929-1133 or visit Contact Progent.



    An index of content::

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    Office 365 is Microsoft's growing suite of productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are available in an array of product bundles targeted at customers ranging from individuals and home offices to enterprises. Progent can provide fast and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can help you to understand the many subscription plans offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based resources.

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    Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the technologies that make up creating an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration solution.

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    Microsoft supports transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This permits you to have specific mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, integrating and debugging your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.

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    In performing consulting projects for enterprise clients, Progent uses a structured approach based on specified milestones so as to achieve budgetary, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and professional deployment. All phases are documented to make available a comprehensive description of IT services performed and to help in ongoing system support.

    Computer Specialist for Windows Server 2012 R2 Omaha Nebraska Support Organization Omaha Nebraska
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    Extended Call Desk Specialist Network Consultant
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    Microsoft Expert Exchange 2010 Active Directory Network Consulting
    Microsoft Certified Expert Exchange 2010 Security Support and Integration

    Progent's Microsoft-certified consulting engineers can help you to assess the benefits of Microsoft Exchange Server 2010 for your company and can assist your IT staff to plan and carry out an efficient upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide quick return on investment by improving your productivity, cutting the cost of equipment and support, simplifying management, and consolidating your vital communications platforms.

    Help and Support for Project Management Information Technology Outsource for Enterprise Windows 2003
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    Progentís Cisco-Premier technology experts offer experienced PIX Firewall consulting services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, speed and availability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progentís network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    LifeSize 220 Series Telepresence Consulting Tandberg T3 Telepresence Consultant Services
    Consultant Hourly Cost Computer Specialist
    Cisco and Microsoft Certified Experts Consultant Rates IT Outsourcing Companies

    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

    Manchester New Hampshire Networking Organization New Hampshire - Manchester, NH, Nashua, NH, Concord, NH, New England Computer System Consultant
    WiMax Specialist
    Professionals for Internet Connection

    Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet access solution aligns with your business needs. Services available from Progent include assessment of your current bandwidth use, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations.

    Mather Network Management Services in California Redhat Linux, Sun Solaris, UNIX Online Troubleshooting
    SCOM 2012 R2 Computer Engineer
    Consulting Services for Operations Manager Migration

    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and repairing SCOM solutions and can provide organizations of any size expert online or on-premises consulting support for SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix serious problems uncovered by SCOM 2012.

    Meraki Access Point Technology Consulting Services Onsite Technical Support
    Microsoft Dynamics NAV ERP IT Consulting Configuration for Microsoft Enterprise Resource Planning
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    VMware Integration Support
    VMware VMotion Engineers

    Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, fault tolerance, and application mobility.

    Microsoft SharePoint Server 2013 On-site Technical Support Information Technology Consulting Winston-Salem North Carolina
    ProSight Ransomware Protection Consultant Services
    ProSight Phishing Protection Professionals

    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats.

    Network Repair Service California Windows Server 2016 Small Business IT Support Firm Western New York Rochester
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    Microsoft Windows 2003 Setup and Support
    Windows Server 2003 Consult

    Progent's certified Windows Server 2003 consultants offer network support and expert consulting for the complete family of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Windows 2003 migration, integration, administration, and maintenance services include network design, installation, project management, in-person and off-site technical support and repair, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

    New Orleans, Louisiana Small Business IT Support Firm Security Consulting Services for Louisiana
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    Exchange 2013 Collaboration Support and Help
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    Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These enhancements affect vital facets of IT like manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Exchange Server 2013, design an efficient test and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange 2013.

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    Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and maintaining messaging systems for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email environment features compliance, fault tolerance, easy access for remote and mobile users, time-saving administrative utilities, and seamless integration with telephony. Progent provides consulting and integration services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010, Microsoft Exchange 2007, Exchange 2003, and MS Exchange 20000 Server. Progent can also help small or medium companies to migrate to MS Exchange 2016 or Microsoft Exchange 2013 Server.

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    Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key workloads by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite expertise to assist organizations of all sizes to design, integrate, tune, update and repair SCOM 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older versions of Operations Manager or from other IT infrastructure monitoring platforms, or combine multiple monitoring tools into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's Cisco-certified network consultants can show you how to create an affordable, fault tolerant Internet connection solution that can deliver 24x7 Internet connectivity via a wide array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE professionals to show you how to utilize the latest techniques for fault tolerant Internet connections to create a cost-effective, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet availability.

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    Progentís IT outsourcing packages offer budget-friendly network support for mid-size companies. Whether it involves designing network architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or developing an on-line business solution, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network support budgets to grow in a more moderate and manageable manner than is possible by amassing a bulky, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust system foundation for your vital Windows-powered business software including Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.

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