Network Appliances must be covered by vendor's on-site warranty service
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent started Progent in order to meet the needs of small companies who can't justify the high cost of maintaining a large IT organization but who still need information networks with enterprise-class reliability, security, and performance.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key technologies first developed for and refined on Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the benefits of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, train your IT management and support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business value.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify an IT professional's ability to design, deploy, and maintain IS control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified risk management consultant to help you to create and execute a risk management plan that follows industry best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The CISA accreditation is a globally recognized qualification that represents expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA accreditation has candidates undergo a comprehensive test given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant able to assist companies in the fields of information systems audit process, IT enforcement, systems and infrastructure lifecycle, information technology service delivery, safeguarding of data resources, and disaster recovery planning.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the center of Cisco's collaboration platform. CUCM and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of CUCM support and troubleshooting in areas that include integrating Voice over IP phones and desktop video phones, designing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.
Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure experts and CUBE configuration consultants can help your business to plan, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected IP PSTN trunks. Progent offers affordable remote or on-premises expertise to assist you to move efficiently to a productive communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.
Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer consulting support for a broad range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent supports all major data protection products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent also offers help with Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized organizations as an affordable and fully managed solution for secure backup and disaster recovery (BDR).
How can Progent help large enterprises?
Progent's engineering staff can assist large businesses to plan, execute, and support major rollouts of vital Microsoft, Cisco, and Oracle platforms by providing support services such as Active Directory (AD) consulting, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, SQL Server DBA services, Cisco infrastructure design and troubleshooting, Oracle database administration services, MySQL consulting, and project management support. Progent has helped some of the world's largest companies to integrate crucial information technology solutions powered by Microsoft technology and can offer seamless branch office support for enterprises with local offices or in major cities through the U.S.
Does Progent support Lync Server 2013?
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and protected communications ecosystem that permits a BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing, and both IP and PSTN calling enabled for a broad range of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants can assist you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and future plans, implement Lync 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your IT staff and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook, Excel and PowerPoint.
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the services of RIM BlackBerry-premier engineers who can assist small businesses to plan, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and successfully, doing away with the need for an internal BlackBerry expert and reducing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, combined with Progent's efficient online support model, offers small companies a cost-effective solution for incorporating BlackBerry technology productively into their information network.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-premier IT experts have in-depth real-world industry experience, in the trenches of business network support, executing a multitude of technical projects for a diverse selection of clients. Each Progent expert brings a set of personal methodologies from this broad industry background, and these are further enhanced by the corporate-wide leading practices education that Progent teaches its support staff. For larger projects, Progent consultants follow the Microsoft Solutions Framework model for service delivery which divides projects into well defined and manageable sections that reduce the chances of a project spinning out of control.
Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
More Questions and Answers
If your small business is in Rancho Cordova
and you are looking for technical help, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant,
call 209-929-1133 or visit Contact Progent.