|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it efficient to solve even the most challenging technical issues that can appear from time to time. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and economically resolve issues that would baffle ordinary computer service companies. Working with thousands of clients on installation and integration projects annually gives Progent a well-grounded view concerning what techniques work and which do not in solving IT issues.
Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can support the creative sides of macOS and OS X environments by offering support services and knowledge transfer in images/, audio, and video. Progent's consultants can provide help in a range of macOS and OS X desktop programs such as Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete areas such as scanning or digitizing audio or video or setting up a video post production lab.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 offers significant improvements compared to previous versions of the Exchange platform through innovations such as built-in capability for high-availability mailbox server clustering known as Database Availability Groups support for commodity disk storage to cut the cost of big e-mail inboxes, a more powerful OWA web client compatible with more browsers, sophisticated voice mail handling including voice-to-text translation, and a variety of utilities for enhancing security and regulatory compliance. Microsoft estimates that if carefully deployed, current versions of Microsoft Exchange can reduce email costs by as much as 80%. Because Microsoft has terminated support for Exchange Server 2003, organizations have another reason to ask Progent's Microsoft Exchange Server 2016 engineers about upgrading to the newest release of Microsoft Exchange.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, managing responsibility, remote desktop control, status tracking, problem resolution, and and metrics. Intended for small businesses with few dedicated supprt technicians for desktop issues, Progent's Help Desk Services offer online support at a substantial savings from Progent's normal desktop support rates. Progent can also provide rapid on-demand escalation to Level 2 and Level 3 consultants to handle the most problems. To learn more, visit Progentís remote desktop Call Center services for small organizations.
How can Progent help improve the fault tolerance of my network?
Progent's design services for high availability networks provide Microsoft and Cisco-certified network professionals who can help you build a robust network that incorporates essential technologies and procedures for line-of-business applications. Progentís engineering professionals can help your company to implement a network infrastructure with features that include failover Internet access, network load balancing, non-stop data centers, cloud backup, high-availability interoffice connections, and high-reliability multi-site systems. Progent can also provide business continuity preparedness experts to help you design, validate, and document a recovery process founded on best practices.
Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants as well as experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security consultants to assist your business to manage your SQL Server 2012 environment and define a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out about Progent's complete ProSight line of value-priced outsourced network management services for small and mid-size businesses
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Navision)
Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS (Retail Management System)
Macola ERP by Exact Software
MAS 90 ERP by Best Software
QuickBooks Pro by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of products that include:
How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent can provide the skills of a NetApp MetroCluster expert who can help your business to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning disk pools, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your DR system to prove compliance with industry standards and government requirements.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's production servers in a solution that delivers the highest level of availability and scalability and is also easy to migrate to any data center. Progent's Private Cloud hosting and management options are built on mature virtualization technologies that allow small businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Find out about Progent's ProSight portfolio of managed services for small organizations.
More Questions and Answers
If your small business is in Rancho Cordova
and you are in need of computer help, IT outsourcing, or high-level services from a certified Progent professional,
call 209-929-1133 or visit Contact Progent.