|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration expertise have extensive experience delivering remote and on-premises assistance for businesses of all sizes who need to incorporate Android phones and tablets into their IT networks so that users can work together from virtually anywhere. Progent offers the breadth of know-how to solve technical problems that span multiple vendors and that represent a mix of legacy and current technology. Progent offers cost-effective remote expertise to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed support to help you to handle especially challenging IT problems, or Progent can provide comprehensive project management support to help you finish major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and use Android phones to maximize their business value.
Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange Server 2010 for digital telephony include voice-to-text preview for quickly searching your voice mail rather than listening to each message, digital attendants to answer callers and assist them to work through your voice mail system, rules-based answering procedures to transfer or scan calls depending on Caller ID or contact information, and text alerts concerning missed voice calls or voice mail. Although Exchange 2010 remains a poplar unified messaging platform, improved releases of Exchange Server have replaced it. Progent's Microsoft Exchange Server 2010 consultants can assist your company to manage and troubleshoot your existing Exchange 2010 deployment. Progent's Microsoft Exchange Server 2016 consultants and Office 365 Exchange Online cloud integration consultants can also assist you to assess the business advantages and technical challenges of upgrading to a modern, edition Exchange.
How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable availability for key applications by offering centralized, cross-platform tracking of IT infrastructure deployed across on-premises datacenters and private and public clouds. Progent's consulting team can provide world-class remote and onsite support to help organizations of any size to design, implement, tune, update and repair Operations Manager 2016 deployments. Progent's SCOM 2016 consulting experts can help your company to move to Operations Manager 2016 from older releases of Operations Manager or from other IT infrastructure monitoring platforms, or combine multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to include resources based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants can provide expert online support services to help organizations of all sizes to connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting.
Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, automated provisioning and administration, network design, Wi-Fi support, business continuity planning, webinar training for network management personnel and users, and post-migration technical help.
Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager offers small to mid-size businesses near-continuous backup and simplified recovery capabilities for Microsoft environment. Data Protection Manager 2016 offers application-aware backup for critical workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can assist you to design, implement, administer, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous version of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can provide occasional guidance to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.
Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 enhances the performance and simplifies the implementation of Database Availability Groups, which offer automatic failover for maximum uptime. DAGs in MS Exchange 2016 reduce failover times by an estimated one third compared to Exchange 2013. Additional improvements include setup defaults that adhere to leading practices for disaster recovery. Progent's Microsoft certified Exchange consultants can provide DAG support services to help you to plan, deploy and manage a Database Availability Group environment the offers advanced security for your Exchange mailboxes.
Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide cost-effective online assistance to help you to design, deploy, and fix any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you create or maintain a resilient, protected and efficient infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT system.
What pricing structure does Progent use for support services?
Progent's simplified per-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra charges that increase service. For remote support from Progent during regular working hours, you only get charged for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when a Progent consultant is actually on premises working on your problems. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent has a large pool of consultants located within the entire service territory, an available engineer is typically close by to help. Progent can in addition provide onsite technical support to most zip codes in the U.S. within 24 hours of receiving a support call. Progent's remote support team has delivered assistance to small businesses in every state in the U.S (See Progent's customer testimonials.)
Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft operating systems and applications and Cisco network technology, but
Progent has broad experience in the architecture, installation, and integration of seamless networks
that combine technology from various popular vendors. Services available from Progent include Apple macOS and OS X and iPad consulting, Linux integration, Sun Solaris coexistence with Windows, iPhone integration and management, Android phone integration and management, RIM BlackBerry integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq,
Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.
More Questions and Answers
If your small business is in the Sacramento area
and you need technical help, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional,
call 916-273-1400 or visit Contact Progent.