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Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network consultants can help you to plan and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network control software to help you to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup and disaster recovery provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read about Progent's entire ProSight line of affordable outsourced network management services for small and mid-size organizations
What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the best level of remote network support possible for both emergency as well as non-critical issues. For urgent problems that affect multiple workers, key individuals, or a line-of-business program, the TRC will engage in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you regarding each resolved problem to confirm you are comfortable with the resolution and ready to close the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.
What services are available from Progent to support Windows Server 2003?
Progent can help you with managing, maintaining and repairing business network solutions based on Microsoft Windows Server 2003, and can help with your move to Windows Server 2012 R2 or later from Windows 2003 Server. Progent's migration services include design, deployment, integration, validation, education, and online technical support. If you are considering creating a hybrid network model that integrates local resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.
Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud integration experts can assist you with any phase of Azure cloud integration such as requirements definition, readiness assessment, solution design, pre-production testing, implementation, centralized administration, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist you to create a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure-based resources.
Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster feature set built into the latest versions of Microsoft Windows Server is dramatically redesigned to streamline the installation, setup, and maintenance of clusters and to provide improved levels of system dependability, security, performance, and versatility. New or improved features include cluster Validation, revamped setup and deployment, unified cluster administration, new cluster infrastructure for maximum availability, better security and quorum structure, fewer failure points, greater disk and RAM capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can help your company assess the advantages of failover clusters, design and execute an installation, train your IT staff to administer your failover clusters, provide ongoing consulting and technical help services, and create and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.
Why should a small business outsource IT support?
Whether it involves designing IT system infrastructure, establishing or outsourcing a Help Desk, deploying an updated email system, or creating an web-based business system, outsourcing your IT support services can contain costs and reduce risks, allowing network support expenses to grow in a more linear and gradual fashion than is possible by establishing a large, comprehensive in-house IT staff.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 offers important improvements over older releases of Exchange through features including native capability for fault-tolerant mailbox server clusters known as Database Availability Groups the ability to use low-cost disk drives to slash the expense of large e-mail inboxes, a feature-rich OWA web client compatible with more web browsers, sophisticated voice mail capability featuring voice-to-text conversion, and a wealth of tools for improving security and compliance. Microsoft estimates that if carefully deployed, up-to-date releases of Microsoft Exchange Server can cut messaging expenses by as much as 80%. Since Microsoft no longer supports Microsoft Exchange 2003, organizations have an additional incentive to ask Progent's Exchange Server 2016 experts about upgrading to the newest version of Exchange.
Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training systems for the latest products and technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot systems, the lab cuts capital costs and engineering risk and helps keep critical IT initiatives on schedule.
What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of mission-critical programs by proactively identifying and helping to fix problems before they can bring down a network. Operations Manager can improve network performance by examining predefined performance thresholds and usage patterns on critical servers, allowing IT support staff to be more proactive in adding performance-related resources and to clean up problem areas before they cause severe network bottlenecks. However, setting up System Center Operations Manager to take complete advantage of this state-of-the-art monitoring software can be tricky. With over five years of experience with the NetIQ technology upon which MOM is derived, Progent's network experts can help you pick the proper Microsoft System Center Operations Manager features, install and configure Operations Manager, and write custom rules, scripts, reports and alarms for your enterprise. Progent can also record Operation Manager's server monitoring rules and procedures for your IT organization.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts can provide a broad selection of economical online support services to help you to manage your current Microsoft Office Word environment or help you to migrate to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and resolving compatibility issues between various releases of Office Word, interfacing Office Word with different Microsoft Office apps such as Office Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone integration, and online Office Word and Office 365 Word training tailored for individuals or groups.
Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the expertise of CISM Premier security management experts. The Certified Information Security Manager (CISM) organization describes the core capabilities and worldwide standards of performance that information security managers are expected to master. CISM provides business management the confidence that those who have earned their CISM certification have the experience and capability to deliver effective cybersecurity management and support consulting.
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If your small business is in the Sacramento area
and you are in need of computer support, IT outsourcing, or top-level services from a Progent professional,
call 916-273-1400 or visit Contact Progent.