More Questions and Answers
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts offer online and on premises expertise to help you with any aspect of business intelligence reporting ranging from troubleshooting or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can assist you to maintain your existing reporting environment, help you to migrate reports from an outdated reporting product to a current solution, and deliver custom remote mentoring to meet your individual needs. Progentís management reporting and analytics professionals can provide experience in the leading business analytics reporting and visualization platforms including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone integration expertise have extensive background providing online and on-premises assistance for businesses of any size who need to integrate Android phones into their information systems so that users can work together while on the go. Progent offers the breadth of know-how to resolve technical problems that involve multiple manufacturers and that represent a combination of legacy and current information technology. Progent offers cost-effective online consulting to help you with any stage of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic IT initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or individual classes to help you manage and use Android phones and tablets to maximize their business value.
How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, damaged Active Directory objects, removal of beta software configuration objects in production Active Directory systems, and fixing of failed installations of AD and AD-enabled applications. Progent is also proficient in using ďexpert onlyĒ AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important areas such as Active Directory naming standards, hierarchical structure, IT administration model, selection and design of group policy objects, plus protection and auditing definitions. Progent can also evaluate the impacts of alternate server and service configurations on capability and performance. Progent can assist businesses to plan and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voice messaging system that accelerates productive collaboration by offering flexible set of alternatives for accessing calls and messages within an environment that is simple to deploy and maintain. Cisco Unity Connection lets you read and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses (SMBs) and corporate branch locations with up to 500 workers. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your CUE deployment gives you the highest possible competitive advantage.
Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer in-depth expertise in implementing and managing all editions of Microsoft Project and can provide a broad range of affordable remote support services based on leading practices to assist organizations of any size to receive all the benefits of this powerful project management solution. Consulting support available from Progent include system planning, installation and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training classes.
Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize and streamline the administration of your PCs and web-facing tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device and application management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving business needs.
Can Progent help us recover from a ransomware attack?
Progent offers the services of proven ransomware recovery experts with the skills to restore a network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or MongoLock. To find out more, see ransomware removal and recovery consulting.
What pricing structure does Progent use for support services?
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional fees that increase support costs. For remote support from Progent during normal working hours, you only pay for the time spent resolving your problem. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's consultant is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you may have to pay for our engineerís travel time, but never an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available consultant is usually near to help. Progent can in addition offer onsite service to the majority of zip codes in the United States within one business day of receiving a support request. Progent's remote technical support group has provided help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
How can Progent help local governments and school districts with IT management?
Progent has extensive experience providing a broad range of online IT consulting and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in delivering advanced remote network support and has delivered IT support to organizations in every state. Progent's online IT consulting for local governments eliminates travel expenses and resolves problems faster than on-premises support.
Why should a small business outsource IT support?
Whether it means architecting IT system infrastructure, setting up or outsourcing a Help Desk, rolling out a new messaging system, or creating an web-based business application, outsourcing your system support services can control expenses and minimize uncertainties, allowing network service expenses to expand in a more steady and gradual fashion than is possible by building up a big, comprehensive internal IT staff.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an IT management professional who can function as a temporary or part-time CIO. This veteran IT officer can offer long-term direction to help you to integrate appropriate IT products to enhance business processes so they align more closely with your corporate objectives. Your business can create and implement a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Important services Progent's temporary CIO can carry out include strategic planning, planning IT budgets, building and tracking models for TCO, analyzing workflows, reviewing contracts with suppliers, defining security policies, cash flow management, streamlining data center management, software revision management, IT asset documentation management, and disaster recovery/business continuity planning.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, configuring SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner and more secure Active Directory implementation. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. For more information about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.
How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
More Questions and Answers
If your small business is in the Sacramento area
and you need technical support, information technology outsourcing, or top-level expertise from a Progent professional,
call 916-273-1400 or visit Contact Progent.