|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers increases throughput and offers fault tolerance by side stepping failed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide selection of high-availability load balancing technologies including network load balancing, load balanced applications, network infrastructure routing, and content dispatching products such as Cisco Content Engine. Non-stop load balancing providers for which Progent offers consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
What are the advantages of Progent's model for remote support?
The majority of computer system issues can be resolved quickly by Progent's group of remote support experts. This eliminates lost productivity which can be caused by waiting for a local consultant to show up at your office. Furthermore, many freelance consultants and network consulting groups require minimum on-site charges that may turn a 10-minute problem into a two-hour invoice. Progentís model of charging per minute and billing only for support actually delivered allows Progentís remote support experts to resolve hundreds of small problems daily at the least feasible expense. In addition, the confidence of knowing there is reliable access to Progent's large group of technical consultants opens the door to a new realm of powerful IT technologies that typical small organizations might otherwise rule out because of the risk of having insufficient support resources.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
- Planning, testing, configuring and managing Microsoft-based technologies by offering services such as complex Active Directory installations, MS Exchange 2016 migration, Microsoft Exchange 2013 Server consulting, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, System Center 2012 Configuration Manager (SCCM 2012) deployment, and Microsoft SQL Server integration
- Setting up and supporting network and server monitoring solutions such as System Center Operations Manager
- For companies looking for assistance with Windows Server 2016 hybrid cloud integration, upgrading to Windows Server 2012 R2 or migrating to Exchange 2016, Progent can help with project management and can also provide short-term technicians to help with deployment at locations in and larger cities across the U.S.
- Online access to Cisco-certified CCIE network diagnostics experts to resolve challenging network issues impacting the availability or performance of complex networks
- Veteran enterprise project managers to assist customers to follow leading practices to ensure that strategic projects are completed on schedule and within budget
- Business continuity planning experience to prepare for a catastrophic event by addressing not only information network issues but also business logistics including emergency notification systems, temporary work space, alternative vehicles, and regulatory reporting
- Expertise in helping enterprises establish a far reaching security strategy that incorporates state-of-the-art technology from Microsoft and Cisco and follows industry leading practices
- Network security assessment service bundles to provide an impartial and comprehensive network security evaluation from a team of certified security consultants
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online network support available for urgent as well as non-critical problems. For urgent problems that affect multiple workers, vital personnel, or a mission-critical application, the TRC is set up to respond in one hour or less. For non-critical problems, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on every corrected issue to verify you are comfortable with the results and willing to close the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.
Can Progent help us integrate SharePoint 2016 with SharePoint Online?
Microsoft SharePoint 2016, designed for onsite deployments of SharePoint, offers deep integration with SharePoint Online and Office 365 to allow hybrid environments that transparently combine on-premises and cloud resources. Additional improvements include fast provisioning with the new MinRole role-based topology feature, increased scale, higher performance, stronger cybersecurity, enterprise analytics with Power BI integration, and a modernized client interface for collaboration. Progent's Microsoft-certified consultants can provide economical remote and onsite expertise, application development, and technical support support for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint. To find out more, visit SharePoint Server 2016 migration consulting services.
Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive family of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans targeted at markets from individuals and home offices to enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to evaluate the wealth of subscription options available with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid ecosystems that transparently combine on-premises and cloud-based products and services.
Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service packages designed to allow small businesses to receive an independent network security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to uncover potential weaknesses in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a network scan from a secure machine inside your firewall to assess your exposure to inside assaults. The two security inventory packages are configured and executed from a secured remote site.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn about Progent's complete ProSight series of value-priced network monitoring and management services for small and mid-size businesses
More Questions and Answers
If your small business is in the Sacramento area
and you need technical help, information technology outsourcing, or advanced expertise from a certified Progent professional,
call 916-273-1400 or visit Contact Progent.