Progent's Microsoft Exchange consulting and maintenance professionals can help your business to plan and execute non-disruptive migrations from older messaging environments to the latest Microsoft platform. Progent's 64-bit migration experts can assist your company to evaluate the business advantages and costs of moving to a 64-bit edition of Exchange Server and can help you to create and carry out an economical upgrade strategy to a 64-bit version of Microsoft Exchange Server. Progent's Power BI integration experts can help you use information from Exchange files to create visualizations to populate collaborative Power BI analytical reports and dashboards. Progent can also help you to expand your Exchange-powered email environment with the latest smartphones by providing BYOD integration support services like iPhone integration and Android phone and tablet integration.
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have specific mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist you with any phase of planning, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and within budget. To find out more about Progent's online consulting support for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration with on-premises Exchange.
Microsoft Exchange 2019 Server Planning and Configuration Services
Progent can help your organization in any facet of your upgrade to Microsoft Exchange 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Microsoft Teams or Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook clients. For details, visit Progent's Microsoft Exchange 2019 Server integration services.
Microsoft Exchange 2016 Planning and Support
Microsoft Exchange 2016 Server's new architecture allows easier deployment and scale, higher utilization of equipment, and reduced management expense. MS Exchange Server 2016 offers closer connectivity with Office 365 apps, support for Windows Server 2016, faster I/O performance, enhanced data loss protection (DLP), and more rapid recoverability, feature-rich support for Apple iOS and Android mobile devices, comprehensive web-based administration, and a more functional web client. Read more about Progent's Microsoft Exchange Server 2016 support.
Microsoft Exchange 2013 Server Configuration
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a revamped structure. These improvements favorably impact vital areas such as ease of administration, high availability (HA), security, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the business benefits of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote support and management services for Microsoft Exchange Server 2013. Find out more details about Progent's Microsoft Exchange 2013 Server consulting services.
Microsoft Exchange 2010 delivered game-changing technology for high-availability, secure, unified messaging. Relative to Exchange 2007 or Exchange Server 2003, MS Exchange 2010 is less expensive to install and maintain, easier to manage and expand, richer in features, faster, less vulnerable to hardware breakdown, more complete in its services for mobile users, and better equipped to guard sensitive data and resist malicious assaults. Learn more concerning Progent's Microsoft Exchange 2010 Server support services.
Microsoft Exchange 2007 Server Help
Microsoft Exchange Server 2007 is designed to address the demands for data security, ubiquitous access, efficiency, and dependability. Microsoft Exchange Server 2007 offers designed-in resilience that enables enterprise-class availability to keep your Exchange solution operating smoothly, reduce spam and viruses, and help your company to be compliant with government and industry standards. Read more concerning Progent's Exchange 2007 Server consulting.
MS Exchange Server 2003 Consulting
Exchange Server 2003 offers a reliable, scalable, and easy-to-manage platform with round-the-clock email and collaboration as well as reasonable cost of ownership. Exchange Server 2003 continues to be widely used due to the fact that it enables a broad selection of collaborative functions, including group scheduling capabilities, chat groups, and group folders, and also allows access to data across geographic, logical, and technology borders with features like IM, real-time communication, and video conferencing. Despite the fact that Microsoft has withdrawn support for the product, Microsoft Exchange 2003 is nevertheless among the most widely used releases of the Exchange family. Progent's consultants can assist your business to support your current Microsoft Exchange Server 2003 environment or migrate to the latest edition of Microsoft Exchange Server. Find out more details concerning Progent's Microsoft Exchange Server 2003 consulting.
Exchange 2000 Consultants
In contrast to Exchange 5.5, which has its own directory, Microsoft Exchange 2000 utilizes Active Directory, providing a greatly management and protection architecture. Microsoft Exchange Server 2000 still has a large user base even though Microsoft has ceased to support for this venerable platform. Progent's veteran email engineers offer extensive experience supporting Exchange Server 2K and can assist your company to maintain your current Microsoft Exchange 2K solution or show you the economic benefits of later releases of Microsoft Exchange and help your company to upgrade affordably to a newer release of the industry's most popular messaging platform. Read more information about Progent's Exchange 2000 support services.
Microsoft Exchange 2016 Server Migration Expertise
Progent's consultants can assist your business with any and all stages of your MS Exchange 2016 migration such as coexistence, testing, moving mailboxes, decommissioning and training. Progent's consultants can help you to assess the strategic benefits of deploying Microsoft Exchange Server 2016, plan and carry out a smooth migration, and provide on-going technical support. Progent can assist your business to build an Exchange Server 2016 ecosystem that utilizes on-premises and/or cloud-based resources. Learn more about how Progent's Exchange 2016 migration support services can assist you to upgrade cost-effectively from your legacy Exchange solution to Exchange 2016 Server.
Exchange 2013 Server Migration Support Services
MS Exchange 2013 delivers significant improvements to Microsoft Exchange 2010 Server and offers powerful new capabilities plus a streamlined design. Progent's consultants can help you to migrate to Exchange 2013 Server utilizing as much as possible of your existing resources. Progent's consultants can also help your business to configure Microsoft Exchange 2013 with Lync 2013, SharePoint 2013, and Office or Office 365 for enhanced collaboration and eSearch features. Learn how Progent's Microsoft Exchange 2013 upgrade consultants can help you migrate smoothly to Exchange 2013 Server for on-premises, cloud-based, or mixed environments.
Microsoft Exchange Server 2010 Migration Services
Progent can provide expert support for each step of your Exchange 2010 migration with services that include outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software and equipment required, recommended vendor sourcing, system verification at client location or at Progent's testing facility, setting up temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation the production system, decommissioning the previous servers, and webinar training for customer's support group and end users. Read more about how Progent's Microsoft Exchange Server 2010 Migration Support Services can help your organization to transition affordably and productively from your older Exchange Server system to Exchange 2010
Spam and Virus Filtering, Data Leakage Protection plus Email Content Filtering and Email Encryption ProSight Email Guard is Progent's spam and virus filtering, data leakage protection and email encryption solution that incorporates the technology of top information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's ProSight Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Protection.
Planning and Deployment Support for Microsoft Teams and Microsoft Skype for Business Server
Progent's Microsoft Teams experts and Microsoft Skype for Business experts offer remote and onsite consulting services for companies of any size to assess the benefits of upgrading to Microsoft Teams or Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or hybrid topology; interface Microsoft Teams or Skype for Business with SQL Server, Exchange Server, SharePoint Server and Office or Office 365; set up high-availability solutions; connect Microsoft Teams or Skype for Business with your PSTN gateway; and integrate third-party collaboration systems like Cisco Video Interop Server. Progent's certified network security consultants can assist you create and validate a security environment for your Microsoft Teams or Skype for Business deployment that meets regulatory requirements.
How to Contact Progent for Microsoft Exchange Server Support Services
If your California business is in need if an Exchange Server consulting professional, contact Progent at 800-993-9400 or go to Contact Progent.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner and more secure Active Directory environment. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime.
Microsoft Office Communications Server provides IM and presence as part of a scalable, world-class solution featuring enhanced security, seamless integration with other Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated operational efficiencies, enhanced individual productivity, and stronger IP protection. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support and troubleshooting help for your Office Communications Server 2007 environment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and execute an efficient upgrade that will add business value to your IT system
ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, and web caching platform for safeguarding the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft ISA Server 2006 consultants can help you plan, rationalize, pilot, implement, customize and support the Standard or Enterprise version of ISA Server on your information system.
SQL Server 2005 offers powerful, familiar tools to IT experts and network users, lessening the difficulty of creating, deploying, managing, and accessing company data and analytical programs on platforms ranging from handheld devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in planning and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progentís Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is a financial and business analysis package based, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented approach you are able to license only the capability you currently need, with the option to expand clients and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains consulting engineers can show you how to install, configure and manage the latest version of Dynamics GP or migrate efficiently from an older edition.
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Progent's Solaris platform support experts provide small and mid-size businesses and software developers help with managing and maintaining Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of experience provides you with a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
Progent's ProSight Virtual hosting services provide small businesses a variety of benefits such as lower capital costs, savings on operational expense, better executive focus, enterprise-class security, greater availability, and regulatory compliance.
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Progent's wireless site survey services assist you to design, implement and debug a Wi-Fi network optimized for your facilities, providing your business a WLAN that delivers the coverage, speed, capacity, data protection, and roaming capability your business requires.
Progent offers IT support for mid-size companies with 100 to 250 system clients. The medium size company or work group has typically been an overlooked part of the market for IT support services. The overhead and support delivery practices of large outside service organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information network whose complexity and capability are often comparable to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and proactive network monitoring, dramatically reduces the network maintenance costs of an SMB while offering the mid-size organization with big-company support from certified, world-class consultants knowledgeable in a broad array of midsized business technologies. If your medium size organization or small business is searching for the quality of network help appropriate by a mid-size organization without paying enterprise prices, you need Progent.
Configuration Manager automates software provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, enables secure end-user self service, and offers a single control mechanism for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud experts can help you with any facet of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid environments.
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NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with continual replication to provide fast, zero RPO disaster recovery between sites located as far as 300km apart from each other. Progent's roster of veteran IT consultants can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering help with procedures like assigning shelf IDs, arranging aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove adherence with information assurance standards and government mandates.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you determine whether to move up to next generation firewall products from Cisco. Progent's Cisco technology specialists can help your company design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following industry best practices.
Progent's managed services for software/firmware update management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information.
Microsoft Dynamics GP 2015 R2 features a revamped design that enhances cloud readiness, supports the most popular smart phones and tablets, permits single login with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, expands the Web Client, and adds over 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to address the many technical and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this mission-critical product.
Progent's Meraki Wi-Fi AP experts provide online and onsite support services to assist organizations of any size to plan, install, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and ASA firewalls to build a seamless network infrastructure that provides the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or computing device.
If you need assistance creating, enhancing, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís team of programmers, relational database architects, and project managers can help ensure you get the job done on time and within budget. Progent's seasoned software programmers offer affordable and expert online help for jobs as simple as writing VBA macros for Excel or as challenging as developing line-of-business database applications based on Microsoft SQL Server or Oracle.
Progent offers the expertise of a senior consultant with years of experience installing, maintaining, and upgrading immersive telepresence platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network support team, your Internet Service Provider, and your telepresence platform supplier to assist your organization increase the business value of your telepresence solution.
Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support activity allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Progentís Microsoft consultants offer small and mid-size businesses enterprise-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager is the new name for the change management platform previously known as Systems Management Server. Configuration Manager 2007 provides a variety of enhancements to SMS Server 2003 including comprehensive automation, integrated Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progentís certified consulting professionals can help you use SMS 2003 or System Center Configuration Manager effectively for streamlined operating system and application installation, security patch control, application metering, and licensing reconciliation. Progent's consultants can also assist you to move efficiently from SMS Server 2003 to System Center Configuration Manager.
Progent's Microsoft-certified engineers provide computer help and network consulting services for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, configuration, management, and support expertise for Exchange Server include planning, installation, project management, local and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.
Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to help you to design, configure, administer, tune, and repair wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help your organization to plan and deploy hybrid environments that integrate on-premises and cloud-based resources and that deliver seamless connectivity, advanced protection, streamlined management, and consistent operation for all your mobile and desktop devices.
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, develop an enterprise-wide security plan, automate network administration, assist with application development, and build and test a disaster recovery/business continuity plan.
Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the basis for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 calls for a computer consultant with hands-on background planning and building cohesive, comprehensive business network environments. Progent's Small Business Server professionals have an average of over a decade of experience supporting business systems built on Microsoft technology. This expertise assures you results in installing, administering, and maintaining IT solutions that incorporate the Microsoft SBS Server suite of servers and applications.
Progent's UNIX family support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient single source to help you create and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.
Microsoft supports seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have some mailboxes located on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and within budget.
Progent's Cisco-certified network experts can show you how to create an affordable, 24x7 Internet configuration solution that can deliver 24x7 Internet connectivity through a broad array of fault tolerant Internet network products and services including high availability BGP, transparent fail-over, and redundant ISPs. Progent offers CCIE consultants to show you how to utilize the latest technology for high availability Internet access to create an economical, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet connections.
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ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems.
The Helpdesk service model used by Progent offers small and midsize businesses an efficient alternative to reliance on independent service individuals by offering extensive technical knowledge accessible to numerous engineering teams, optional round-the-clock availability of urgent help, fast escalation to top-level experts for handling the most complex problems, service consistency and dependability, prompt follow-up enforced by seasoned support administrators, a selection of convenient ways for initiating support tasks, and excellent progress visibility enabled by ticket updates and available via a web-based portal.