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Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Exchange 2010 for software-driven telephony include speech-to-text preview for rapidly scanning your voice mail instead of listening to every message, digital attendants to answer callers and help them to work through your voice messaging system, programmable answering processes to route or scan incoming calls based on ID or contact data, and text messaging notifications about missed calls or voice mail. While Exchange 2010 is still a widely used messaging platform, more powerful versions of Exchange Server have replaced it. Progent's Exchange Server 2010 experts can help you to maintain and repair your current Exchange 2010 deployment. Progent's Exchange 2016 experts and Office 365 Exchange Online cloud solutions specialists can also help you assess the cost advantages and technical challenges of migrating to a modern, edition Exchange.
Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the support of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of skill that information security managers are expected to learn. It gives business management the confidence that consultants who have earned their CISM certification possess the experience and knowledge to provide efficient cybersecurity administration and consulting services.
Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco appliances, you could be running an old release of Cisco IOS, the control software used in almost all Cisco router as well as the latest switches from Cisco. Cisco frequently offers upgrades to IOS to fix problems, plug security vulnerabilities, or add functionality. Unfortunately, upgrading IOS and other Cisco operating systems can be tricky, depending upon your Cisco device and your system environment. For example, there may be limitations of local Flash storage that might cause a new software release to execute incorrectly. Progent's Cisco CCIE consultants can provide a broad selection of support services associated with updating Cisco IOS or other Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform version audits of your router software, propose sensible upgrades, provision Cisco appliances, copy software images/, configure and test your Cisco software, tune throughput, resolve problems, and train your network support staff how to utilize any significant new capabilities.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent follows a phased technique based on agreed upon milestones in order to achieve economic, timing, and engineering targets while avoiding business disruption. Progent's methodology follows industry project management standards derived from the best practices described in the
Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to provide a detailed list of technical services delivered and to help in ongoing system support.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates productive collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is easy to deploy and maintain. Cisco Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Progent's Cisco-premier CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging solution gives you the highest possible competitive value.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your business to migrate from a legacy edition of SCVMM or from another management system, and Progent can assist you to enhance and repair your existing SCVMM environment so you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to help you to design and implement an efficient migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of stronger assurance capabilities, high availability VMM storage options, and other improvements.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 experts can assist companies of any size to integrate Microsoft Office desktop and Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick ROI and promotes improved business results. Progent can help you to interface Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues with various releases of Microsoft Office and offers customized online Microsoft Office and Office 365 training to individual users and groups.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified engineers have extensive IT industry experience, on the front lines of business network support, executing a multitude of technical projects for a broad selection of customers. Each Progent expert carries a proven set of personal best practices from this extensive industry experience, and these are further improved by the corporate-wide best practices education that Progent instills in its engineering staff. For larger projects, Progent consultants follow the Microsoft Solutions Framework structure for task management which breaks projects down into discrete and manageable phases that decrease the possibility of a project getting out of control.
Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued devices to current releases. Progent's Junos OS consultants can provide expertise with Juniper's premiere network operating system to enable your business to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you maintain environments that incorporate a mix of Juniper's OS platforms.
My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours online support program provides companies round-the-clock availability of online technical support from Progent's Technical Response Center (TRC). Support services available outside standard work hours include fixing issues with Microsoft-based server products, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, system backup/restore, and basic routing and switching help for Cisco technology.
Does Progent offer network monitoring support?
Progent provides a variety of Network Support Packages based on the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the reliability, performance and protection of your IT system and identifies problems before they can disrupt your system. To provide more insight concerning the performance and stability of your network environment, Progent can help you deploy and operate popular network monitoring software powered by the Linux OS.
Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level online consulting for business continuity planning, testing, and education to assist your company to prepare for possible catastrophes, minimize downtime for your essential network functions, eliminate lost information, and comply with examiners' letters and business obligations. Progent's business continuity consultants can team with your executive and network support group to perform risk analysis, define dependencies, specify human and physical resources needed to run your business, determine key IT services and specify acceptable recovery times, select hot backup sites, configure safe offsite access capability for key workers, plan emergency notification systems and assign responsibilities for staff, write a comprehensive recovery plan, and provide training for management and technical staff to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.
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If your small business is in the Sacramento area
and you are in need of computer assistance, information technology outsourcing, or high-level expertise from a certified Progent professional,
call 916-273-1400 or visit Contact Progent.