|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online network support services offered anywhere for both urgent as well as standard problems. For urgent issues that affect multiple users, key personnel, or a mission-critical application, the TRC is set up to respond within an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be created quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each corrected problem to make sure you are satisfied with the results and willing to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.
What online services are available for maintaining Cisco routers?
Some of the common remote Cisco router support services available from Progent's certified Cisco experts include setting up domain name, IP addressing, routing maps, NTP, and user accounts; setting up iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and line settings; installing current IOS image; validating router failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting configuration; plus security and redundancy strategy.
Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade support specialists can assist you to enhance your servers and workstations efficiently from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of upgrading to 64-bit computing, plan an economical upgrade strategy that reduces operational interruptions, and provide timely online support to aid you to configure 64-bit software and application software on your existing hardware. Progent's Microsoft-expert computing engineers can assist your company to integrate the 64-bit versions of Microsoft products like Windows Server 2008, Exchange Server, Windows 7, and Excel 2010.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other additional fees that drive up support costs. For remote support during regular working hours, you only get billed for the actual time spent working on your issue. If it only requires ten minutes to solve your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's team member is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you might have to pay for our consultant's travel time, but never a higher emergency rate. Since Progent has a large pool of engineers located throughout the entire service territory, an available expert is usually close by to help. Progent can also provide onsite service to most zip codes in the United States within one business day of receiving a support call. Progent's online support group has provided help to small businesses in every state in the U.S (See Progent's customer testimonials.)
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants offer online or on-premises expertise to help organizations of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for the technologies that make up building a cohesive Cisco Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other components of a modern collaboration ecosystem.
Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics. To learn more, visit Progentís Help Desk Co-management services.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones typically demands that you configure and optimize numerous components of your Wi-Fi environment such as access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants offer online and on-premises support to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
What Microsoft financial reporting applications can Progent help customize?Microsoft Dynamics AX ERP Software (formerly Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Software (formerly Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS (Retail Management System)
Progent's Experts Team provides comprehensive consulting expertise in special application areas, enabling you to develop fast, affordable and effective IT solutions that address the unique needs of your business. Progent's software application developers can help your business to customize Microsoft's popular eCommerce-capable products such as:
Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was founded in 1999 to validate the skill of network security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer help with any of the network security disciplines addressed under GIAC accreditation including evaluating infrastructure vulnerability, event management and response, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory requirements for reporting security incidents.
More Questions and Answers
If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area
and you require technical support, IT outsourcing, or high-level expertise from a Progent consultant,
call 831-600-4300 or visit Contact Progent.