Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
City | Address | Phone | Link |
Monterey | 419 Webster Street Monterey, CA 93940 United States |
(831) 824-2134 | Monterey Network Support Services |
Salinas | 1615 Bunker Hill Way Salinas, CA 93906 United States |
(831) 400-1300 | Salinas Network Support Services |
Santa Cruz | 101 Cooper St, #4526 Santa Cruz, CA 95060 United States |
(831) 600-4300 | Santa Cruz Network Support Services |
My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours online support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center. Services offered outside normal business hours include resolving problems with Windows server products, MS Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup and restore, and basic routing and switching help for Cisco technology.
Can Progent help me deploy and manage Cisco's Wi-Fi products?
Progent's Cisco-certified Wi-Fi experts can provide in-depth consulting services for Cisco's Wi-Fi technology by providing services that includes Aironet Wi-Fi access point planning and deployment consulting, Cisco Small Business wireless access points consulting, Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E 802.11ax access points solution planning, deployment, and debugging services, Cisco Meraki Wi-Fi AP configuration and consulting services, and Cisco wireless controller expertise.
Can Progent transparently supplement and automate our Help Desk?
Progent's Co-managed Service Desk permits your IT group to split responsibilities for Help Desk services seamlessly between your in-house network support group and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk is a joint IT support system built around ConnectWise Manage, the leading PSA tool for managing IT support calls, generating tickets, assigning responsibility, monitoring progress, and generating management analytics. The cost for Level 1 IT support for Progent's Shared Help Desk service is typically less than $18 per user per month. To learn more, visit Progent’s shared IT Call Desk services.
Does Progent offer an easy solution for endpoint monitoring and management?
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your specified IT management staff and your Progent consultant so emerging issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
What web development services are available from Progent?
If you want to redo your organization’s web site, create in-house sites for purposes such as human resources or employee training, establish a powerful web presence for a start-up venture, or put together enterprise-grade, data integrated e-commerce solutions, Progent has talented and experienced web site developers. Web custom software development services offered by Progent's Technology Specialists Group include web design, web project management, ASP and Microsoft .NET programming, and graphics design. Progent's Microsoft SQL Server programmers, Oracle programmers and database administrators, MySQL database application experts, and Microsoft Access consultants can help your business to plan, build, and support data-powered web sites. Progent's consulting experts can also help you design and maintain a secure, dependable server and communications infrastructure including wireless connectivity, to support your web applications.
Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's support services for network service providers enables you to take advantage of Progent's information technology experts while retaining your own brand as a seamless extension of your IT consulting staff. To find out about Progent's consulting services for network support businesses, visit Progent's consulting for IT service providers.
How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 consultants can deliver a variety of consulting services to assist companies of any size to support, administer, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration assistance and Windows 11 upgrade expertise.
Can Progent help our company deploy and manage Microsoft Teams?
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's premier cloud platform for group communications and cooperation. Progent's Microsoft Teams and Teams Premium consultants can help you to design a migration to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services (DPS) ECHO offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services ECHO automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out about Progent's entire ProSight portfolio of affordable network monitoring and management services for small and mid-size organizations.
Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, validation, and education to assist your company to respond to potential catastrophes, reduce downtime for your most critical IT functions, avoid data loss, and meet examiners' letters and contractual obligations. Progent's business continuity consultants can work closely with your executive and network administration group to provide business impact analysis, define interdependencies, specify the assets needed to run your business, determine key network services and specify allowable recovery times, select hot backup centers, configure secure offsite access capability for crucial employees, plan notification systems and define responsibilities for staff, document a complete recovery plan, and provide training for management and technical staff to execute your business continuity plan. Progent's Windows Server 2019 high availability cluster experts and Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure public cloud.
How Can Progent help with legacy releases of Microsoft SharePoint?
Progent has been delivering SharePoint support since the initial product was released. Progent's SharePoint Server 2013 experts can help your company to manage your existing SharePoint environment or migrate a modern on-premises release of SharePoint or to SharePoint Online for a cloud-based or hybrid solution. For more information on upgrading, see SharePoint Server 2019 upgrade consulting.
Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified network security experts can assist businesses of any size with any facet of information system security. Progent can help create efficient security solutions that protect a small business from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, remote, and mobile users sharing network resources distributed across multiple physical sites and public and private clouds.
Can Progent help us set up and manage a multi-factor authentication system?
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are via a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.