Onsite Service Available in Salinas, Marina, Castroville

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services






More Questions and Answers

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology engineers can provide advanced online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small businesses and campus LANs to enterprise data centers and public clouds. Progent can help you to deploy Cisco's continually evolving switching solutions to realize the speed, scale, resilience, virtualization, data protection and ease of management needed by your organization. To learn about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's support for Cisco's Nexus family of switches, see Nexus switch consulting and support services. To learn about Progent's support services for Meraki switches, see Cisco Meraki switches consulting and troubleshooting services.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn about the entire ProSight line of value-priced outsourced network management services for small and medium-size organizations.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist you to plan, configure, manage and repair a backup and disaster recovery solution based on Barracuda technology. For details, see Barracuda Backup and disaster recovery consultants.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers improves throughput and provides fault tolerance by side stepping crashed servers in a load-balanced array. Progent's load balancing support services cover a wide range of fault-tolerant load balancing solutions such as system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. Some of the non-stop load balancing solutions for which Progent offers consulting expertise include Windows 2008 Server R2 Network Load Balancing Manager; the NLB feature of Windows Server 2012; the SDN Software Load Balancer (SLB) of Windows Server 2016, Windows Server 2019, and Windows Server 2022; VM Load Balancing in Windows Server 2016; Citrix Access Suite and Access Gateway; Cisco CSS, Cisco Content Engine and ACNS; and F5 Networks BIG-IP.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange Server 2010 for software-driven voice messaging include speech-to-character conversion for rapidly scanning your stored messages instead of listening to every call, digital attendants to answer callers and help them to navigate your voice messaging system, rules-based call answering procedures to route or filter incoming calls depending on ID or contact information, and text notifications about unanswered voice calls or messages. Although Exchange 2010 remains a reliable unified messaging platform, newer versions of Exchange Server have replaced it. Progent's Microsoft Exchange Server 2010 consultants can assist you to manage and troubleshoot your current Exchange 2010 deployment. Progent's Exchange Server 2019 management experts, Exchange Server 2016 consultants and Exchange Online cloud solutions specialists can also assist you to evaluate the cost advantages and engineering risks of upgrading to a current edition Exchange Server.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

Can Progent provide a remote Help Desk service for our small business?
Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, managing accountability, screen sharing, progress tracking, problem resolution, and and reporting. Designed for small companies with few if any full-time service technicians for end users, Progent's Help Desk Services offer remote support at a substantial discount off Progent's regular Level 1 desktop support rates. Progent also offers rapid on-demand escalation to subject matter consultants to handle the most issues. To learn more, visit Progent’s remote desktop Call Center services for small organizations.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 40-year network support veteran and has managed the creation and implementation of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent established Progent in order to address the needs of smaller businesses who can't afford the burden of supporting a large IT group but who still require information systems with enterprise-class dependability, protection, and responsiveness.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to deliver rapid, zero data loss disaster recovery (DR) between sites that are up to 185 miles apart from each other. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can assist you to design, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by delivering guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to show adherence with information assurance standards and regulatory mandates.

Can Progent help us integrate Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E APs?
Progent's Cisco-certified Catalyst 802.11ax Access Point experts offer economical online and on-premises help for Catalyst Wi-Fi 6 and 6E wireless APs. For more information about Progent's consulting services for Catalyst 9100 Family of Wireless Access Points, refer to Cisco Catalyst 9100 Wi-Fi 6 and 6E 802.11ax access points solution planning, deployment, and management services.



More Questions and Answers

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you need computer help, information technology outsourcing, or advanced expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.



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    Progent provides a selection of network service packages for small companies. These IT outsourcing and server monitoring services are built around the anticipatory problem handling abilities of Microsoft Operations Manager, a next-generation network and IT management product that monitors the availability, throughput, and safety of your network and identifies potential problems before they can disrupt your network. With Progent's affordably priced network support packages, small businesses can choose a simple co-sourcing package built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Microsoft Communications Server delivers IM and Real Presence in an extensible, world-class package featuring enhanced security, seamless compatibility with additional Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server allows cost savings and elevated business efficiencies, enhanced worker productivity, and stronger IP protection. MS Communications Server 2007 has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and onsite configuration support and mediation services for your Office Communications Server 2007 environment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient migration that will add business value to your information network

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    Progent can help you to understand the many subscription plans offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-platform environments that include Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid networks that transparently integrate local and cloud products and services.

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  • Les Kent has a 35-year track record of successful technology integration, executive administration, sales, and operations. He has shown a talent for developing sophisticated information technology solutions while working as a system designer, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major corporations.

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    Email Guard from Postini offers constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your company is too small to qualify for a regular Postini license, you can still get access to Postini's Perimeter Manager services through Progent's E-Mail Guard antispam and antivirus aggregation program. Progent's expert email security consultants can help you create an email security strategy that includes spam filtering and virus protection technologies and policies.

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