Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to provide integration between Windows and UNIX environments. Windows Services for UNIX provides interoperability between Windows Server 2003 and various types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU allows you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component features a full library of UNIX utilities and shells, support for a single rooted file system, and a SDK for porting applications.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology engineers offer expert online and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize companies and campus LANs to giant data centers and ISPs. Progent can show you how to implement Cisco's rapidly evolving switch technology to realize the performance, expandability, availability, virtualization support, security and ease of management needed by your business. For information about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support services for Cisco's Nexus Series of data center switches, see Nexus switch consulting and support services. To find out about Progent's support services for Meraki switches, see Cisco Meraki switches consulting and troubleshooting services.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's complete ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a converged voice messaging solution that facilitates productive collaboration by offering flexible set of options for retrieving calls and messages within an environment that is simple to implement and maintain. Cisco Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate branch locations with as many as 500 voice mailboxes. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging solution delivers maximum business advantage.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with any of the security disciplines covered under GIAC accreditation such as auditing infrastructure security mechanisms, incident handling, intrusion detection, web services security and SIEM solutions for compliance with government requirements for reporting security incidents.

What services are available from Progent to support Windows Server 2003?
Progent can assist you with managing, supporting and repairing information technology solutions powered by Windows Server 2003, and can support your move to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's upgrade support services cover needs assessment, deployment, configuration, piloting, training, and remote technical support. If you are planning on creating a hybrid architecture that integrates local systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, functions as the center of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express provide a borderless IP-PBX by integrating tightly with applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM experts can assist with any aspect of Unified CM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

Where can I review testimonials from Progent's customers?
Progent has provided remote or onsite network support service to organizations in every state in the country. Many of these clients have expressed their high regard for Progent through testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to see what they say concerning the quality of Progent's consulting services.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical know-how to help businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an on-premises, online or hybrid configuration is most sensible for your organization; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks related to your SharePoint 2013 migration.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices running on multiple venues with thousands of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi consultants who can help you to determine the benefits of Ubiquitiís UniFi products for your business and help you to design, deploy, administer, and maintain your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless AP experts offer remote and on-premises support to help businesses of all sizes to design, deploy, manage, expand or debug Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, routers and firewalls to create a seamless network infrastructure that provides identical access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or device. (Check out Meraki switches configuration and management.)

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of test software configuration objects in on-line Active Directory environment, and repair of failed setups of AD and AD-integrated software. Progent is also skilled in using advanced AD utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important issues such as Active Directory naming conventions, hierarchical model, IT management model, use and structure of group policy objects, as well as protection and auditing definitions. Progent can also analyze the impacts of server and service implementations on capability and speed. Progent can assist businesses to plan and install deployments of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.



More Questions and Answers

If your small business is in the San Francisco area and you are in need of technical support, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.



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Progentís Microsoft-certified engineers can help your organization to enhance your application servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit computing, design an efficient migration process that minimizes business interruptions, and offer inexpensive, expert online support to assist your company to install 64-bit operating systems and application software on your current computers.

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If you are a network consultant with technical support expertise, joining Progent and assisting our clients will expand your skills through collaboration with our team of mutually supportive, high-output consulting experts. Progent's commitment to providing IT consulting and computer support to small companies will give you the opportunity to consult in depth with decision makers and add significantly to the growth of exciting organizations. Also, Progent's virtual office network offers the most advanced technology for remote service and wireless connectivity to help you to come up with speedy solutions when you take on business-critical problems.

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System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive backup for critical platforms such as Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Hyper-V and VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, implement, administer, and repair a multi-site backup/recovery system built around SCDPM 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can provide as-needed guidance to resolve challenging issues or deliver end-to-end project management support to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

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Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for key applications by providing unified, mixed-platform monitoring of IT resources deployed throughout local datacenters and cloud environments. Progent's SCOM consulting group can provide advanced remote and onsite expertise to help businesses of all sizes to design, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to migrate to SCOM 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

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Progentís certified Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed platform, eliminating possible OS-specific security holes.

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Progent can provide the cost-effective support of remote Internet connectivity consultants to help your company to evaluate or enhance your Internet services so your Internet connectivity solution meets your business requirements. Support services available from Progent's engineers include assessment of your current bandwidth use, vendor and service plan comparison and selection, network provisioning, and managing a seamless switchover to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and configuring new ones, implementing firewalls, and designing fault-tolerant BGP architectures.

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Progent can provide enterprise customers the services of a NetApp-certified consultant for online or onsite expertise for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.

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Progent's proven ransomware recovery consultants can assist you to reconstruct an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or MongoLock.

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Progent's Microsoft-certified ISA Server consulting experts have long experience configuring ISA Server-based security solutions for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can help your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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For answers to frequent enquiries about being employed by Progent, go to Employment at Progent Q&A.

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Progent's Meraki Wi-Fi AP experts offer remote and on-premises support to assist businesses of any size to design, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as switches, ASR routers and firewalls to build a seamless ecosystem that delivers the same access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their location or device.

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Engineer for Content Delivery Networking Products
Cisco Content Router Onsite Technical Support

Progent offers high availability load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.

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SQL Server 2014 Disaster Recovery Integration Support
Microsoft Certified Partner SQL Server 2014 In-memory OLTP Computer Engineer

SQL Server 2014 incorporates significant improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises services such as planning, configuration, management, troubleshooting, and application development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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Small Business Network Help
Small Office Software Consulting

Progent provide organizations of any size world-class network remote or on-premises consulting services for networks powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for companies varying in size from the small office to the worldwide enterprise.

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Progent's SonicWALL experts can help you configure, manage, and update SonicWALL firewall/VPN products inculding the newer SonicWALL NSA family of firewalls and the older SonicWALL PRO 1260 Secure Switch devices. Progent's CISSP Premier consultants, CISM Certified security professionals, and CISA Premier security audit specialists can show you how to design an end-to-end security strategy, including written policies, and build protection into your corporate processes.

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scom 2016 Windows Server 2016 integration Support Services
Support Services for scom 2016 Operations Management Suite integration

Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable availability for critical workloads by offering unified, mixed-platform tracking of IT resources installed throughout local systems and private and public clouds. Progent's consulting group can provide world-class remote and onsite support to help organizations of any size to design, implement, tune, update and repair Operations Manager 2016 deployments. Progent can help you to move to SCOM 2016 from earlier releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 environment to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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Remote Troubleshooting for MobileMe
Macintosh Professionals

Progent's consultants offer Mac users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can assist businesses to migrate to macOS from OS X or earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud services. For computer environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and supporting a network infrastructure that is available, safe, efficient and able to achieve your organization's business goals.

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Branch Location Online Support
Setup and Support for Branch Offices

Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to develop an unmatched ability for supporting branch offices that need IT service with the flexibility common to with small companies but which offers effective communications, complete documentation, and adherence to enterprise IT standards. If your corporation maintains a branch office situated anywhere in California or any region served by Progent's engineers, Progent can provide a wide range of in-person and off-site IT consulting services and network architecture assistance.

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Network Engineer for CRISC Certified Risk Monitoring
Cisco and Microsoft Certified Experts Risk Response Support and Setup

Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy in case of an IT network disaster. Progent can show you how to define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, non-stop system architecture that takes into account availability issues covering a wide array of infrastructure technologies and processes.

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IP address management Engineers
ProSight network infrastructure documentation management Specialist

ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it.

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Support and Help for Microsoft Exchange 2000
Exchange Server 2000 Upgrade Support Outsourcing

Years of background with Microsoft's email products makes Progent one of the most qualified IT consulting firms in California for configuring email solutions based on Exchange Server 2000. Progent is expert in helping small businesses get the full benefits of Microsoft Exchange Server under typical situations such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 mail environment, and outsourcing your Microsoft Exchange Server management.

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VMware Specialist
VMware Hy7brid Cloud Engineers

Progent can provide the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility.

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Codian Professionals
LifeSize Video Conferencing Engineer

Progent offers access to a senior consultant with extensive hands-on experience configuring, managing, and upgrading video conferencing systems from top-tier vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT management group, your Internet Service Provider, and your video conferencing platform vendor to assist your company maximize the business value of your telepresence solution.

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Meraki Outdoor APs Technical Support
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Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and support services to help you to plan, install, manage, tune, and repair wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help you to plan and deploy hybrid environments that combine on-premises and cloud-hosted resources and that provide easy access, enhanced security, streamlined management, and consistent performance for all your mobile and desktop devices.

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Skype for Business conference bridges Services
Microsoft Skype for Business 2015 Online Consulting

Progent's Microsoft-certified consultants offer online and onsite consulting services for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can help you create and validate a security environment for your Skype for Business solution that meets regulatory standards.

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Linux Technology Consulting Services in South Dakota Outsourcing
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Windows 7 64-bit Upgrade Network Security Consultants
Windows 7 Backup and Restore Engineer

Progent's certified engineers can provide remote and onsite support services to assist your company to manage, maintain, and troubleshoot PCs powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, network security, backup and restore, online access, mobile device management, Wi-Fi network design, and remote system monitoring.

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Cisco VoIP phones Single Number Reach Consultant Services
Consultant for 8800 Series IP Phone

Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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Windows Server 2012 Storage Spaces Troubleshooting
Integration Support for Windows Server 2012 Security

Progent's certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, train your IT support, team, develop an enterprise-wide security strategy, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

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Meraki MR42 Access Point Computer Consultants Meraki Outdoor Wi-Fi Access Point Information Technology Consulting
Microsoft Office System Networking Support
Computer Consultancy Group for Microsoft

To deliver economical IT support for small companies, Progent offers comprehensive IT outsourcing plans that give small offices quick access to technical expertise without forcing you to recruit, train, and manage an expensive in-house computer support team. Progentís IT outsourcing packages offer you an economical alternative for building a protected and robust environment for your important Microsoft Windows office productivity products including Office XP and Office 2003.

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SCDPM 2012 Reporting IT Consultant

Progent's Microsoft-certified consultants can provide online or in-person support to assist businesses of all sizes to plan, deploy, administer, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from earlier versions of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing especially stubborn issues, or comprehensive project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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The Help Desk Call Center support delivery structure used by Progent gives small companies an efficient alternative to dependence on freelance consultants by offering broad technical knowledge accessible to multiple support teams, optional round-the-clock availability of emergency assistance, escalation capability to top-level engineers for solving the most difficult issues, service consistency and dependability, prompt follow-up enforced by veteran IT service managers, a choice of convenient mechanisms for requesting support tasks, plus a high level of progress visibility made possible by ticket updates and available via a web-based portal.

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Office Word and PDF Services
Microsoft Certified Partner Office Word Consultants

Progent's Office Word and Office 365 Word experts can provide a wide range of affordable remote consulting services to help your organization to manage and troubleshoot your legacy Microsoft Office Word solution or help you to upgrade to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA programming, isolating and resolving compatibility problems between different releases of Word, interfacing Office Word with other Microsoft Office apps like Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and remote training sessions customized for your special requirements.

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Cisco VoIP Phones and Contact Center Online Technical Support
Video Conferencing Information Technology Consulting

Progent's Cisco CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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Microsoft Dynamics GP Accounting Configuration
Dynamics GP Power BI Onsite Technical Support

Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that integrates data and processes throughout your business, interfaces seamlessly with other applications, and connects employees, clients and suppliers regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and manage a robust, secure server and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full potential of Microsoft Dynamics GP 2010.

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Meraki Wi-Fi Access Point Help and Support
Configuration for Meraki Wi-Fi Access Point

Progent's Meraki Wi-Fi access point experts offer online and on-premises support services to help businesses of any size to design, install, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as switches, ASR routers and firewalls to create a cohesive ecosystem that delivers identical connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or device.

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Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest client endorsement and are afforded the closest operational relationship with Microsoft. The understanding, skills, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better solutions for your IT network.

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The Help Desk support delivery model used by Progent's Technical Response Center offers small and midsize companies an dependable option to dependence on independent consultants by offering extensive expertise accessible to multiple support teams, optional 24x7 access to urgent help, escalation capability to world-class engineers for solving the most complex problems, support consistency and dependability, prompt follow-up overseen by veteran service administrators, a choice of convenient techniques for requesting support tasks, and excellent process visibility enabled by trouble ticket tracking and available via a web portal.

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Microsoft Exchange Consultants
Exchange 2007 Support and Help

Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.

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Catalyst Switch VSS Network Consultant
Catalyst 4500 Switch On-site Support

With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full advantages of bringing smart traffic control to their networks. Cisco's switch product line makes it possible to enable features to make your IT network highly robust to accommodate time-critical needs, expandable to support growth, safe enough to protect confidential data, and capable of differentiating and controlling traffic flows to optimize network performance. Progent's Cisco certified engineers can help you select and integrate Catalyst switches appropriate for your business. In addition, Progent's certified security consultants can show you how to develop a strategic protection plan and set up Cisco switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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Server Consolidation Computer Consultants
Specialist for Server Consolidation

Server growth wreaks havoc on network budgets and administrative resources. Server reduction via a virtual infrastructure promises lower TCO of servers and faster return on investment, more leveraged utilization of physical computers, streamlined operations, increased system availability, and easier manageability. Typical usage scenarios for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy applications based on outdated operating systems, and affordable isolation of program development or pilot testing systems from production systems.

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Cisco Certified CCIE Small Office IT Consulting Services
Cisco Planning Network Assessments

Progent's Cisco CCIE network experts can assist your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

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ransomware protection review Consultants
ransomware protection review Engineer

The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to defend against ransomware or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that reduces your exposure to ransomware and meets your company's requirements.

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WLAN Site Survey Consultant
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Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless network adapted to your facilities, providing your business a WLAN that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service.

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SQL Server Reporting Services Professional
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SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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Progent provides nationwide online technical support and troubleshooting services for businesses who run macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows technology. Progent's experts can provide Mac users a variety of services including desktop assistance, migration to the current edition of macOS from earlier versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online technical support offers optimum leverage for your IT budget by preserving user efficiency and limiting the hours billed for network repair services. Sophisticated online access technology and experienced service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your location. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the toughest system problems.

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MOM 2007 Consulting Services
Monitoring and Reporting Specialists

Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing SCOM environments and offer organizations of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.

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Progent's Microsoft-certified SharePoint consultants can provide affordable remote and onsite consulting expertise, software development, and technical support support for businesses of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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Android ActiveSync Configuration
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Progent's veteran group of network consultants and application experts have extensive experience delivering remote and on-premises support for businesses of any size who need to incorporate Android phones and tablets into their information systems so that mobile clients can be productive while on the go. Progent offers the range of know-how to solve technical problems that involve numerous manufacturers and that entail a combination of older and current information technology. Progent offers cost-effective online expertise to assist you with any aspect of designing, configuring, managing and troubleshooting your BYOD environment. Progent can deliver as-needed technical support to help you to handle especially stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major IT initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones to maximize their business value.

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Upgrade Consulting for Windows Server 2000

Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your current Windows 2000 Servers and can simplify network administration, provide tech support and repair, and enhance security. Progent can also help you create, justify, and execute a strategy to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is expert in setting up test installations to reduce the technical risk involved with migrating to Windows Server 2003 by identifying possible hardware and software compatibility problems.

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Network Security Auditing for Juniper Firewall/VPN
Network Security Audit for Juniper NetScreen IPsec VPN

Progent's Juniper-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor systems.

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Progent offers fast access to the expertise of seasoned wireless specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your company and help you to plan, install, maintain, and debug your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to choose, provision, and position UniFi wireless APs for your required coverage and performance.

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Consultant Services for Email Predictive Sender Profiling
Email Polymorphic Virus Protection Professional

Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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Microsoft Lync Server Specialists
Microsoft Lync Remote Technical Support

Progent's Microsoft consultants can help you to evaluate the benefits of Microsoft Lync Server 2010 for your environment and can assist you to design and carry out a rollout of Microsoft Lync Server that consolidates the administration of Instant Messaging and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can in addition help you to carry out a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to use Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and provide training and ongoing technical support for Microsoft Lync Server and other Microsoft products.

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Juniper Junos BGT Firewall Configuration
Security Organization for Juniper Junos Configuration

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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ProSight Email Guard Spam and Virus Filtering Service Consulting
Professional for ProSight Outbound Email Filtering

Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of ProSight Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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CRISC Technology Consulting
Consultancy for CRISC Certified Risk and Information Systems Control Analyst

Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.

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System Center Operations Manager Configuration
Specialist for System Center OpsMgr 2012

Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and fixing SCOM environments and offer organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs according to best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to remediate serious issues uncovered by Microsoft SCOM 2012.

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Microsoft Dynamics GP ERP Support and Setup
Microsoft Dynamics GP ERP IT Consulting

important characteristics of Microsoft Dynamics GP accounting include a modular design that allows you to license only the components you need, a standardized architecture based on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and spending and sales patterns, compatibility with Microsoft Office to speed access to business information, the ability to integrate information from almost any database or desktop application into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to create specialized applications. Progent can show you how to set up and support a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer experienced GP support professionals to help you turn the powerful features of Dynamics GP business accounting software into a productive business management solution.

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Services for Dynamics GP Update Planning
Microsoft Dynamics GP System Upgrade Services

Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered system integration, software development, education, and debugging services since the product's debut. Progent can provide advanced support for updating legacy Dynamics GP deployments. Progent can help your business to plan, validate, and carry out an efficient migration from a an outdated release to the current edition of Dynamics GP.

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Integration for Fault Tolerant Network Connection
Engineers for Redundant Network

Progentís high availability inter-site connectivity and 24x7 system connection consultants can help small businesses create non-stop Interoffice connectivity through fully redundant networks featuring transparent failover. Progentís CCIE engineers can design and implement fault tolerant Inter-office connections based on zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.

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Microsoft Exchange Remote Troubleshooting
Exchange Server 2003 Upgrade Troubleshooting

Progent's Microsoft Premier professionals can provide expert consulting for enterprise-wide deployments of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange Server 2007 rollouts or upgrades and can supply onsite personnel to assist enterprises with deployments of Exchange Server in the or any region covered by Progent's engineers.

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IT Consulting Services for Windows 8.1 Client Hyper-V
CISSP Certified Security Microsoft Windows 8.1 Migration Consultants

Microsoft Windows 8.1 is designed to power computers ranging from smart phones and slates to engineering workstations. An abundance of new and improved features, such as its touchscreen support and signature tile user interface, offer a wide range of advantages for companies who understand how to put them to work. Progent's Microsoft-certified experts can assist bring your organization up the learning curve with Microsoft Windows 8.1 and show you how to derive significant competitive advantage from the product's various technical enhancements.

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Microsoft Certified Clustering Windows Server 2008 Technical Support Services
Microsoft Windows Failover Cluster Outsourcing

The server cluster feature set built into the Datacenter and Enterprise versions of Windows Server 2008 is radically re-engineered to streamline the deployment, setup, and maintenance of server clusters that offer improved levels of system dependability, security, efficiency, and flexibility. New or enhanced features include automated cluster verification, revamped setup and installation, unified cluster management, new cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company assess the business benefits of failover clusters, design and implement an installation, educate your network support staff to manage your failover clusters, provide ongoing consulting and support services, and create and test a business continuity procedure.

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