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We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide interoffice connectivity consulting to help you design and implement high-availability architectures for multiple-office connectivity. Progent’s Cisco-certified CCIE engineers can plan and deploy high-availability Inter-office networks based on zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless IP phones usually requires that you configure and fine tune many key pieces of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and call management software. Progent's wireless IP phone configuration consultants offer online and onsite assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to help you to design, configure, test and administer a DR system based on VMware SRM.

Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco appliances, you could be running an outdated version of IOS, the control software powering almost every Cisco router and the latest Cisco switches. Cisco frequently offers updates to IOS in order to correct bugs, plug security vulnerabilities, or improve functionality. However, updating Cisco IOS and other Cisco operating systems can be a challenge, depending upon your Cisco equipment and your system infrastructure. For example, there could be limited internal RAM that might cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide selection of services associated with updating Cisco IOS or any other Cisco OS like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run audits of your router software, propose appropriate upgrades, prepare Cisco appliances, copy images/, activate and test your Cisco software, tune throughput, troubleshoot problems, and train your network support managers how to take advantage of all important new functions.

Where can I review testimonials from Progent's customers?
Progent has provided remote or on-premises network consulting service to companies in every state in the country. Many of these clients have shown their high regard for Progent via testimonials to the high quality of Progent's service personnel. Take a look at Progent's customer testimonials to see what they have said concerning the quality of Progent's network support services.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases performance and provides redundancy by side stepping failed servers in a load-balanced farm. Progent's load balancing support services cover a wide range of fault-tolerant load balancing technologies such as network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 3-DNS.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:

• Designing, testing, integrating and troubleshooting Microsoft-based technologies by offering services such as complex Active Directory configurations, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, Microsoft System Center 2012 Configuration Manager planning and integration, and MS SQL Server programming
• Configuring and supporting server monitoring tools such as Microsoft Operations Manager
• For companies looking for help with Windows Server 2016 hybrid solutions, migrating to Windows Server 2012 R2 or upgrading to Microsoft Exchange Server 2016, Progent can help with project management and can also offer short-term personnel to help with roll-outs at locations throughout and larger cities across the U.S.
• Access to Cisco-premier CCIE network troubleshooting experts to resolve tough connectivity problems impacting the availability or functionality of multi-vendor environments
• Senior project managers to assist large organizations to follow best practices to ensure that development or deployment projects are successfully completed on schedule and on budget
• Business continuity planning expertise to prepare for a catastrophic disruption by dealing with not only IT issues but also operational logistics such as emergency notification systems, temporary work areas, alternative vehicles, and regulatory reporting
• Experience in helping major companies establish a comprehensive security strategy that incorporates state-of-the-art technology from Microsoft and Cisco and conforms to industry best practices
• Security inventory service bundles to deliver a professional and comprehensive security audit from a group of certified security engineers

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-premier consultants have in-depth IT industry experience, on the front lines of business network support, performing a wide variety of networking projects for a broad selection of clients. Every Progent consultant carries a proven set of personal methodologies from this extensive industry experience, and these are further refined by the company-wide best practices training that Progent instills in its support group. For larger engagements, Progent technical team members employ the Microsoft Solutions Framework structure for service delivery which divides projects into well defined and manageable components that decrease the risk of a project getting out of control.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an IT management expert who can act as a part-time Chief Information Officer. This experienced IT executive can offer long-term direction to help your company to integrate sensible technology to improve business processes so they match better with your corporate goals. Your business can develop and install a well conceived IT plan without incurring the cost of a full-time Chief Information Officer. Important services Progent's part-time CIO can perform include strategic planning, rationalizing technology budgets, developing models for TCO and ROI, analyzing business processes, negotiating with vendors, establishing security and compliance standards, monitoring service level agreements, automating network management, patch control, IT asset documentation control, and disaster recovery planning.

What are the advantages of Progent's model for remote support?
The majority of IT issues can be fixed immediately by Progent's team of remote service experts. This minimizes lost productivity that can result from waiting for an on-site consultant to appear in person. Furthermore, many freelance consultants and network service firms demand minimum on-site charges that may turn a ten-minute problem into a two-hour expense. Progent’s practice of billing by the minute and charging only for support actually performed permits Progent’s remote support engineers to resolve hundreds of minor problems every day at the lowest possible cost. Further, the security of knowing there is ready access to Progent's expert group of IT consultants opens the gates to a new realm of sophisticated IT technologies that typical small organizations would otherwise shy away from for fear of having inadequate support resources.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX environments. Windows Services for UNIX provides interoperability between Windows Server 2003 and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating applications.

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