Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters		 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560		 510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545		 510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612		 510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306		 650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588		 925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765		 916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834		 916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111		 415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403		 650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062		 831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533		 707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596		 925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server family is discontinued, this powerful package is still popular. Progent provides a range of Microsoft SBS support services for all releases of the product. Also, Progent's Windows Server Essentials consulting experts can help your business to assess the potential advantages of transitioning from an on-premises environment powered by Small Business Server 2011 or earlier to a more cloud-centric computing model by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted applications. Whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent offers full-service consulting, technical support, and software development services for Microsoft's strategic platforms including Windows Server, Exchange Server, SharePoint Server, and SQL Server.

What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX expert to help you plan, deploy, manage and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consulting team offer advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, clean-up of legacy software configuration objects in production Active Directory systems, and repair of unsuccessful installations of Active Directory and AD-dependent software. Progent is also skilled in using advanced AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important issues such as AD naming conventions, hierarchical model, IT administration structure, use and structure of group policy objects, as well as protection and monitoring definitions. Progent can also anticipate the impacts of server and service configurations on functionality and performance. Progent can assist companies to plan and roll out deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Does Progent offer help with specific Apple Mac applications?
Progent's consultants for Mac technology can support the creative sides of macOS and OS X environments by providing consulting services and knowledge transfer in images/, sound, and motion. Progent's professionals can provide help in a range of Apple macOS and OS X desktop programs such as Photoshop, Illustrator, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as digitizing audio or video or building a video post production facility.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consultant to assist your organization to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small organizations to transition from the older physical in-house datacenter to the modern hybrid networking model that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants can provide cost-effective online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business advantages of migrating to WS 2012 R2 and adopting a hybrid local/cloud-based design for your computing environment. Progent can provide comprehensive project management support so you can plan and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide as-needed consulting, technical support, and customized training.

How can Progent help us migrate to Skype for Business Server?
Progent's Skype for Business experts offer online and onsite consulting services for organizations of all sizes to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco Video Interop Server. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix desktop virtualization experts can assist you to design, deploy, administer, and support a virtual Windows application delivery and management solution by providing XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can help you to manage and support a remote datacenter that offers high uptime, enhanced security, and fast recovery. Progent can also help you with additional virtualization products from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The CISA accreditation is a recognized achievement that represents expertise in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass an extensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the areas of information systems audit services, information technology administration, network assets and infrastructure lifecycle, IT support, protection of information resources, and disaster recovery planning.

How can Progent help us deploy SQL Server 2019?
Progent's certified SQL Server 2019 experts can help you to evaluate the business case for migrating to SQL Server 2019 and can deliver rapid online or onsite access to consulting experts in system planning and deployment, software programming, database administration, and cybersecurity. To learn more, visit SQL Server 2019 migration expertise.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can assist your organization to build and support applications based on Microsoft's SQL Server database platform. Progent follows leading practices to build scalable, manageable SQL Server applications and knows how to team with a client's IT staff to deliver projects in a timely and cost-effective way. Progent for can assist you to build Microsoft SQL Server applications by offering a broad range of professional support services including requirements analysis, database modeling, data migration, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup/recovery, partitioning, reusable schema, replication solutions, security, and fault tolerance.



More Questions and Answers

If your small business is in the San Francisco area and you need computer help, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.



An index of content::

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With Catalyst switches for small and mid-size companies, Cisco enables companies to gain all the advantages of adding intelligent services to their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities that make your IT network sufficiently available to accommodate real-time requirements, scalable to facilitate future growth, secure enough to protect restricted information, and capable of prioritizing and controlling all traffic to streamline system operations. Progent's Cisco certified engineers can show you how to select and integrate Cisco Catalyst switches that make sense for your business. Also, Progent's certified security consultants can show you how to create a comprehensive protection plan and set up Cisco Catalyst switches so they help support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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Progent’s Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server offers a central spot for your workers or clients to access, organize, distribute and manipulate relevant information, files, and software and to communicate with other people. It allows quicker and better decisions, more effective sharing across teams and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available inside and outside a business network. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they’ve developed in a manner that makes data easy to find, retrieve and re-use.

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Microsoft Small Business Server is an affordable collection of server products that provides the basis for a powerful but manageable IT network. The IT sophistication of the Microsoft .NET components bundled with Small Business Server 2011 calls for a network support expert with hands-on experience planning and integrating cohesive, comprehensive business technology environments. Progent's Microsoft Small Business Server professionals have an average of more than a decade of background supporting computer systems powered by Microsoft products. This background ensures you success in installing, administering, and troubleshooting IT environments that include the Small Business Server suite of servers and applications.

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Progent provides three basic kinds of Call Center support : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients instant access to a reliable technical group with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business productivity. Progent's goal is to resolve and not merely report problems.

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Progent's Cisco CCIE-certified SIP infrastructure experts can help your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks and can provide cost-effective remote or onsite expertise to help you to migrate smoothly to an advanced communications environment that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business and Lync for connectivity to a SIP PSTN trunk.

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The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's Microsoft-certified consultants can provide low-cost online and onsite support to implement your upgrade to Microsoft Exchange Server 2010, generate comprehensive documentation of your upgraded email environment, train your IT staff and users to get them ramped up rapidly on Exchange Server 2010, and provide continuing management consulting and technical help. Progent's consultants can also assist you to upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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Progent’s Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft accounting package and business management solution built, like all Microsoft financial tools, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP family, provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its segmented approach you can license only the capability you currently need, with the option to add clients and increase capabilities in the future. Progent’s Dynamics GP Software consulting engineers can show you how to install, customize and administer Dynamics GP 2010 and also older versions of Microsoft Dynamics GP.

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The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that reduces your vulnerability to a ransomware attack and meets your business requirements.

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Progent offers cost-effective online consulting services for all editions of Office Access including desktop and browser-based versions and can provide advanced support for application development, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored webinar classes for Access application development and database management.

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To see replies to frequent questions concerning becoming employed by Progent, refer to Employment at Progent Q&A.

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Progent's Microsoft-certified consultants offer in-depth expertise in implementing, managing and debugging any edition of Project, Project Server, and Microsoft Project Online and can deliver a broad variety of cost-effective online support services following industry best practices to assist organizations of all sizes to receive all the advantages of this leading project management solution. Support services available from Progent include system planning, installation and upgrades, setting up secure collaboration among local and offsite users, network infrastructure optimization, and specialized online training.

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Office Excel 2016 Services
Microsoft Certified Partner Office Excel 2016 Consult

Progent's certified Excel and Office 365 Excel application consultants offer a wide range of online support services to assist you to plan, program, test, install, manage, and debug applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to upgrade your current Excel solutions to the newest releases of Excel, support Excel on iOS-based iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between various releases of Excel. Progent can provide on-demand support to clients looking for a quick fix to a stubborn issue related to Excel and Progent can also provide full project management services for upgrading or developing mission-critical application software based on Excel. Progent's affordable webinar training classes for Office Excel can be customized to meet the special requirements of individuals or teams.

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Private Cloud Virtual Datacenter Hosting Consultant
Engineers ProSight Virtual Hosting

Progent's ProSight Virtual hosting services provide small companies a variety of benefits including reduced capital costs, savings on operational costs, improved executive focus, enterprise-class security, enhanced fault tolerance, and business continuity.

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Private Cloud Services Engineers
Private Cloud Solutions Specialists

Progent's Private Cloud Hosting service provides comprehensive hosting of a small company's servers in an environment that gives the maximum degree of dependability and scalability and is also simple to migrate to another host. Progent's Private Cloud Hosting and Management options are built upon proven virtualization architectures that allow small companies with mixed- platform IT systems to save dramatically on the costs of capital investments, system maintenance, and network administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.

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Certified Microsoft Partner Small Business IT Outsourcing Group
24x7 Computer System Consultant Microsoft Certified

Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer satisfaction and enjoy the tightest working relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company better solutions for your information system.

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QTS Data Center Technology Professional
QTS Data Center Professional

The QTS (formerly Herakles) Colocation Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation facility or if your company is considering moving your main or offsite backup system to Herakles/QTS, Progent offers a variety of cost-effective services including data center relocation, system deployment and upgrades, network improvements, comprehensive project management, virtual server configuration, remote monitoring, centralized system management, software programming, business continuity solutions, data security assessment, and the use of Progent's Test Lab.

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Windows 2008 Active Directory Specialist
Active Directory Online Support Services

Windows Active Directory demands significant field experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier consultants are experts in designing, integrating, and maintaining sophisticated Enterprise Active Directory projects. Progent’s fields of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, cleaning up residual legacy software configuration objects in online AD environments, and repair of unsuccessful installations of AD and Active Directory-integrated applications.

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SCDPM 2012 and Azure Backup Network Consultants
24x7x365 SCDPM 2012 Security IT Services

Progent's Microsoft-certified consultants offer online or onsite support to help businesses of any size to plan, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving particularly stubborn issues, or comprehensive project management support. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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Specialists ProSight Outbound Email Filtering
ProSight Email Zero Hour Protection Consultancy

Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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Microsoft and Mac Desktop Technology Consultants
Microsoft Mac and Linux Desktop Technical Support Firms

Progent can provide a variety of low-cost remote and on-premises consulting services to assist you to configure, manage, and troubleshoot workstations and mobile devices powered by Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.

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virtual desktop delivery Consultant
Citrix NetScaler Remote Support Services

Citrix has developed a powerful family of products that deliver enterprise-grade manageability, scalability, and performance for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the strategic advantages of Citrix virtualization products and help you plan, test, implement, optimize, and support Citrix virtualization platforms.

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Emergency ProSight Network Infrastructure Management Outsourcing
Automatic Topology Mapping Remote Technical Support

Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks.

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Progent's Experts Team offers support in key areas such as Apple OS integration and applications; Expertise for Linux-based, UNIX-based, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical program help; Chief Information Officer, business analyst, and project management services; Custom program design and deployment; Web, electronic business, EDI, and customer information portal development and deployment; Database support and performance consulting; Business information consulting; and Telecom architecture support.

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Service Reporting Information Technology Consulting
Microsoft Experts Online Support Service Reports

Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each client. The discipline of detailing and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

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