Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 support experts can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, staff, develop an enterprise-wide security strategy, automate IT management, help with application development, and build and test a DR/BC plan. If you are considering migrating from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to assess the value of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide interoffice connectivity consulting to help you design and implement high-availability architectures for multiple-office connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy high-availability Inter-office networks based on zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless IP phones usually requires that you configure and fine tune many key pieces of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and call management software. Progent's wireless IP phone configuration consultants offer online and onsite assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to help you to design, configure, test and administer a DR system based on VMware SRM.

Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco appliances, you could be running an outdated version of IOS, the control software powering almost every Cisco router and the latest Cisco switches. Cisco frequently offers updates to IOS in order to correct bugs, plug security vulnerabilities, or improve functionality. However, updating Cisco IOS and other Cisco operating systems can be a challenge, depending upon your Cisco equipment and your system infrastructure. For example, there could be limited internal RAM that might cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide selection of services associated with updating Cisco IOS or any other Cisco OS like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run audits of your router software, propose appropriate upgrades, prepare Cisco appliances, copy images/, activate and test your Cisco software, tune throughput, troubleshoot problems, and train your network support managers how to take advantage of all important new functions.

Where can I review testimonials from Progent's customers?
Progent has provided remote or on-premises network consulting service to companies in every state in the country. Many of these clients have shown their high regard for Progent via testimonials to the high quality of Progent's service personnel. Take a look at Progent's customer testimonials to see what they have said concerning the quality of Progent's network support services.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases performance and provides redundancy by side stepping failed servers in a load-balanced farm. Progent's load balancing support services cover a wide range of fault-tolerant load balancing technologies such as network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 3-DNS.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help you to design, deploy, and fix any facet of your iOS and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or support a highly available, protected and efficient network infrastructure that aligns with your mode of computing. Progent can also provide remote or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your information network.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-premier consultants have in-depth IT industry experience, on the front lines of business network support, performing a wide variety of networking projects for a broad selection of clients. Every Progent consultant carries a proven set of personal methodologies from this extensive industry experience, and these are further refined by the company-wide best practices training that Progent instills in its support group. For larger engagements, Progent technical team members employ the Microsoft Solutions Framework structure for service delivery which divides projects into well defined and manageable components that decrease the risk of a project getting out of control.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an IT management expert who can act as a part-time Chief Information Officer. This experienced IT executive can offer long-term direction to help your company to integrate sensible technology to improve business processes so they match better with your corporate goals. Your business can develop and install a well conceived IT plan without incurring the cost of a full-time Chief Information Officer. Important services Progent's part-time CIO can perform include strategic planning, rationalizing technology budgets, developing models for TCO and ROI, analyzing business processes, negotiating with vendors, establishing security and compliance standards, monitoring service level agreements, automating network management, patch control, IT asset documentation control, and disaster recovery planning.

What are the advantages of Progent's model for remote support?
The majority of IT issues can be fixed immediately by Progent's team of remote service experts. This minimizes lost productivity that can result from waiting for an on-site consultant to appear in person. Furthermore, many freelance consultants and network service firms demand minimum on-site charges that may turn a ten-minute problem into a two-hour expense. Progentís practice of billing by the minute and charging only for support actually performed permits Progentís remote support engineers to resolve hundreds of minor problems every day at the lowest possible cost. Further, the security of knowing there is ready access to Progent's expert group of IT consultants opens the gates to a new realm of sophisticated IT technologies that typical small organizations would otherwise shy away from for fear of having inadequate support resources.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX environments. Windows Services for UNIX provides interoperability between Windows Server 2003 and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating applications.

More Questions and Answers

If your small business is in the San Francisco area and you are looking for computer support, information technology outsourcing, or advanced expertise from a Progent engineer, call 415-321-5400 or visit Contact Progent.

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NetApp 7-mode Engineers

Progent offers enterprise customers the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's complete family of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably following best practices.

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Virginia Beach IT Outsource Virginia Beach, VA Network Security Consulting
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Microsoft Experts Windows Server 2008 Specialists
Windows Server 2008 Technical Consultant

Progent's certified professionals can help you to evaluate the benefits of Windows Server 2008 for your business, develop pilot systems and rollout plans, integrate Windows Server 2008 with your network environment and applications, educate your support staff how to run new management tools, and deliver ongoing consulting and support via low-cost alternatives including Help Desk Call Center service and remote technical support.

Windows 7 Technology Professional Microsoft Windows 7 Migration Support and Integration
Comprehensive Event Management Outsourcing
Microsoft Remote Monitoring and Reporting Online Consulting

Remote continuous monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of all sizes can afford a degree of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical services designed to assist your company to identify and resolve a most network problems before they can disrupt your business.

Windows Mobile On-site Technical Support Consulting Services for Activesync
Office 365 Exchange Online and on-premises Exchange Computer Consulting
Office 365 and on-premises Exchange Consultant Services

Microsoft Office 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other Exchange components to lower hardware costs and administrative overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online support to help your small businesses to evaluate the benefits of Exchange Online, design a network topology that aligns with your functional requirements and budget, implement a non-disruptive move from your current Exchange system to one that includes Exchange Online, train your management staff and end users, and deliver ongoing consulting and technical support.

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