Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity. Find out about the entire ProSight portfolio of affordable network management outsourcing services for small and mid-size organizations.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. To read more, see Altaro VM Backup Consulting.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques allow businesses to optimize utilization, streamline network management, and improve workload uptime and data protection. operate several virtual servers on one physical computer. Typical applications for virtualization include resource efficiency, inexpensive hosts for applications that require older operating systems, and affordable quarantining of application development or testing environments from on-line ones. Progent's virtual server consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX virtual network design and management, and Citrix XenServer assistance. Progent can configure virtual machines to maximize speed, reliability and manageability while at the same time cutting expenses; propose and test business recovery strategies that reduce downtown in the event of a catastrophe; and provide continuing maintenance, repair, and consulting assistance as virtualization technology advances.

Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines covered within GIAC certification such as evaluating network vulnerability, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major improvements in speed, scale, security and compliance, high-availability, BOYD integration, and built-in BI. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite expertise to help organizations of any size to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

Can Progent help us recover from a ransomware attack?
Progent offers the services of seasoned ransomware recovery consultants with the knowledge to rebuild an information system damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or Locky. To find out more, visit ransomware removal and recovery consulting.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco routers, you may be using an outdated release of IOS, the network OS powering virtually all Cisco router and current switches from Cisco. Cisco frequently offers upgrades to IOS to correct bugs, plug security vulnerabilities, or add features. Unfortunately, upgrading IOS or other Cisco control software can be tricky, depending on your Cisco appliance and your network environment. As an example, there may be limited internal RAM that could cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a broad variety of services associated with upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your Cisco software, propose appropriate updates, prepare Cisco devices, copy images/, activate and verify your Cisco software, tune performance, troubleshoot issues, and teach your network support staff how to get the benefits of all significant new functions.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides fast ROI and enables better business outcomes. Progent can assist you to integrate Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to resolve compatibility problems with various versions of Office and offers customized online Office and Office 365 training to individual users or groups.

Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster feature set built into the latest versions of MS Windows Server has been dramatically re-engineered to simplify the installation, configuration, and management of clusters and to provide improved levels of system dependability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier configuration and installation, improved cluster management, redesigned cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster consultants can assist your company evaluate the advantages of Windows clustering, plan and execute a deployment, educate your IT staff to manage your cluster environment, provide continuing consulting and technical help services, and produce and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery experts can show you how you to create an affordable disaster recovery solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite technical support assistance to organizations in each state in the United States. Many of these customers have shown their high regard for Progent via testimonials to the excellence of Progent's support staff. Check out Progent's client testimonials to see what people have said about the quality of Progent's network support services.

What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that increase support costs. For remote support during regular working hours, you only get charged for the time spent resolving your issue. If it only takes ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's consultant is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available engineer is typically close by to help. Progent can in addition offer onsite technical support to most zip codes in the United States within one business day of receiving a service request. Progent's remote support group has delivered help to small businesses in every state (See Progent's nationwide testimonials.)



More Questions and Answers

If your small business is in the San Francisco area and you are in need of technical assistance, information technology outsourcing, or advanced expertise from a Progent engineer, call 415-321-5400 or visit Contact Progent.



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When conducting IT projects for corporate clients, Progent follows a phased methodology based on defined milestones so as to achieve budgetary, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and professional deployment. All phases are documented to provide a comprehensive description of technical services delivered and to assist in downstream system maintenance.

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Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These improvements affect vital areas such as ease of administration, availability, security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable remote consulting and management services for Microsoft Exchange 2013.

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Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are mobile within campus, hospitality, health-care or other environments where management requires user endpoints that offer more administrative control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Successful integration of Cisco's wireless IP phones typically demands that you configure and optimize numerous components of your Wi-Fi infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified experts offer online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to assist your company in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.

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Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

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Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower capital expense and administrative overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable remote support to help your small businesses to assess the potential advantages of Office 365 Exchange Online, plan a solution that aligns with your business needs and budget, implement an efficient migration from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and provide as-needed consulting and technical support.

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Progent provides customized online training for popular desktop applications and operating systems including Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online training offers the advantages of conventional physical classroom seminars, including instant interaction between clients and teachers, but eliminates the expenses of travel and the challenge of trying to accommodate the schedules of many students. Offered to individuals or groups of any size, Progent's live online instruction permits the instructor to conduct the class from a remote facility and the students can be spread across an office or all over the country. Live online training deploys proven teaching mechanisms like virtual white boards, electronic hand-raising, and shared desktops. Sessions can be short and targeted to specialized subjects or extended in duration and broader in scope.

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Progentís Microsoft-certified experts can provide small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or clients to access, organize, share and manipulate useful data, files, and software and to communicate with one another. It allows faster and better decisions, more effective access across groups and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services connect employees, customers, teams and major tasks with the information theyíve created in a manner that makes data convenient to locate, retrieve and re-use.

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Progent offers the expertise of Microsoft-certified engineers and experienced software developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified security consultants to help you to assess the potential advantages of SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

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Progent offers high availability load balancing support covering system load balancing, load balanced applications, network infrastructure routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.

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Microsoft WSUS enables information technology administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can fully and easily manage the distribution of patches that are published through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.

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Remote server management cards give network managers complete control over a server without the requirement for a personal visit. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and manage a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote management cards to deliver low-cost off-site technical support. Progent is familiar with a number of remote management cards including Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

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