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How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity. Find out about the entire ProSight portfolio of affordable network management outsourcing services for small and mid-size organizations.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. To read more, see Altaro VM Backup Consulting.
How can Progent help us design and manage a virtualization solution?
Virtualization techniques allow businesses to optimize utilization, streamline network management, and improve workload uptime and data protection. operate several virtual servers on one physical computer. Typical applications for virtualization include resource efficiency, inexpensive hosts for applications that require older operating systems, and affordable quarantining of application development or testing environments from on-line ones. Progent's virtual server consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX virtual network design and management, and Citrix XenServer assistance. Progent can configure virtual machines to maximize speed, reliability and manageability while at the same time cutting expenses; propose and test business recovery strategies that reduce downtown in the event of a catastrophe; and provide continuing maintenance, repair, and consulting assistance as virtualization technology advances.
Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines covered within GIAC certification such as evaluating network vulnerability, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major improvements in speed, scale, security and compliance, high-availability, BOYD integration, and built-in BI. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite expertise to help organizations of any size to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Can Progent help us recover from a ransomware attack?
Progent offers the services of seasoned ransomware recovery consultants with the knowledge to rebuild an information system damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or Locky. To find out more, visit ransomware removal and recovery consulting.
Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco routers, you may be using an outdated release of IOS, the network OS powering virtually all Cisco router and current switches from Cisco. Cisco frequently offers upgrades to IOS to correct bugs, plug security vulnerabilities, or add features. Unfortunately, upgrading IOS or other Cisco control software can be tricky, depending on your Cisco appliance and your network environment. As an example, there may be limited internal RAM that could cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a broad variety of services associated with upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your Cisco software, propose appropriate updates, prepare Cisco devices, copy images/, activate and verify your Cisco software, tune performance, troubleshoot issues, and teach your network support staff how to get the benefits of all significant new functions.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides fast ROI and enables better business outcomes. Progent can assist you to integrate Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to resolve compatibility problems with various versions of Office and offers customized online Office and Office 365 training to individual users or groups.
Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster feature set built into the latest versions of MS Windows Server has been dramatically re-engineered to simplify the installation, configuration, and management of clusters and to provide improved levels of system dependability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier configuration and installation, improved cluster management, redesigned cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster consultants can assist your company evaluate the advantages of Windows clustering, plan and execute a deployment, educate your IT staff to manage your cluster environment, provide continuing consulting and technical help services, and produce and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery experts can show you how you to create an affordable disaster recovery solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.
Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite technical support assistance to organizations in each state in the United States. Many of these customers have shown their high regard for Progent via testimonials to the excellence of Progent's support staff. Check out Progent's client testimonials to see what people have said about the quality of Progent's network support services.
What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that increase support costs. For remote support during regular working hours, you only get charged for the time spent resolving your issue. If it only takes ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's consultant is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available engineer is typically close by to help. Progent can in addition offer onsite technical support to most zip codes in the United States within one business day of receiving a service request. Progent's remote support group has delivered help to small businesses in every state (See Progent's nationwide testimonials.)
More Questions and Answers
If your small business is in the San Francisco area
and you are in need of technical assistance, information technology outsourcing, or advanced expertise from a Progent engineer,
call 415-321-5400 or visit Contact Progent.