|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines covered within the GIAC certification such as evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web-based services security and SIEM solutions for compliance with government mandates for promptly reporting events.
Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Exchange 2010 for digital telephony include speech-to-text conversion for rapidly scanning your voice mail rather than playing back every message, digital attendants to answer callers and help them to work through your voice mail menus, rules-based answering processes to forward or scan incoming calls based on ID or contact information, and text notifications concerning missed voice calls or messages. While Exchange 2010 remains a reliable messaging solution, newer releases of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 professionals can assist your company to maintain and troubleshoot your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 experts and Exchange Online cloud solutions consultants can also help you evaluate the business benefits and technical risks of upgrading to a modern, release of Exchange.
Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants offer System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize and simplify the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 ecosystem to support your changing business needs.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange 2016 offers significant improvements compared to previous versions of the Exchange platform with features including built-in capability for fault-tolerant mailbox server clusters called Database Availability Groups or DAGs the ability to use low-cost disk drives to cut the expense of big inboxes, a feature-rich OWA web client compatible with more web browsers, advanced voice mail capability featuring voice-to-text conversion, and a wealth of mechanisms for enhancing security and regulatory compliance. Microsoft estimates that if judiciously deployed, current versions of Exchange Server can reduce messaging expenses by as much as 80%. Because Microsoft has stopped supporting Exchange 2003, organizations have another reason to ask Progent's Exchange Server 2016 engineers about upgrading to the newest release of Microsoft Exchange.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for large companies, Progent uses a structured technique based on predetermined milestones in order to meet economic, scheduling, and technical goals while avoiding business disruption. Progent's methodology takes advantage of industry project management standards based on the leading practices incorporated in the
Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to provide a comprehensive description of technical services delivered and to help in ongoing system maintenance.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps that include Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Does Progent offer project management services?
For advanced project management assistance, Progent offers access to veteran IT experts with years of background as technology project managers for application development, business systems deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven project managers can provide advanced management expertise to help enterprise clients to follow best practices to make sure major projects are completed on time and on budget.
Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can help your company to design and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's premiere network operating system to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist you manage environments that incorporate a combination of Juniper's OS platforms.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Microsoft Solomon)
Microsoft Dynamics RMS (Retail Management System)
Macola ERP by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Accounting Software by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers ERP and MRP consulting for a variety of products such as:
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training designed for customers who desire to increase their understanding of critical office productivity applications and network hardware. Read more about Progent's Microsoft Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and MS Office 365 Excel classes and programming help, Microsoft Project training, and seminars on Apple macOS and OS X applications. Progent also offers interactive remote webinar training classes. Virtual online classes provide a versatile and affordable solution for teaching your IT team to use a wide range of important software products.
Progent also offers itemized documentation for all delivered services. These comprehensive service reports provide your internal IT staff a convenient and helpful history of key technical issues concerning your IT system and can provide insight on how to prepare for and resolve problems in the future.
Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management tools and is intended to offer a unified mechanism for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of all sizes with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to upgrade efficiently from older releases of VMM, design processes for creating and deploying virtual machines and hosts, implement high-availability scale-out clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and help you assess the potential advantages of new capabilities such as Storage Replica and Host Guardian Service. Progent's virtualization experts can provide world-class Hyper-V consulting and VMware ESXi support.
More Questions and Answers
If your small business is in the San Francisco area
and you need technical help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional,
call 415-321-5400 or visit Contact Progent.