|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants can provide remote and onsite expertise to help you with any aspect of business intelligence reporting from debugging or modernizing applications to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can assist you to maintain your current BI system, help you to upgrade reports from a legacy reporting platform to a current one, and provide custom online mentoring to meet your specific needs. Progentís management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Designer.
How can Progent enhance my network security?
Progent's CISA and GIAC-certified network security professionals can assist you create a company-wide network security strategy that includes technologies as well as policies to guard your information resources. Progent's ISA Server experts and Forefront Threat Management Gateway engineers can assist you to support Microsoft's older firewall platforms or move to current security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA firewall with Firepower engineers can assist you to configure Cisco network appliances for maximum network protection. Progent's security vulnerability scanning service bundles offer affordable evaluations of your existing security environment. Progent's ProSight Email Guard spam and virus filtering service can block spam and email-borne malware before they make it to your security perimeter.
Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can help your company to understand the business benefits of XenServer and other Citrix products, and can assist you to design, test, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your current XenServer environment and show you how to optimize resource utilization, responsiveness, security and compliance, availability, and disaster recovery.
Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients online or on-premises NetApp SAN consulting support for NetApp's entire portfolio of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably following best practices.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide range of consulting services to help you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup. To find out more, visit Altaro VM Backup Consulting Services.
Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest release of MS Dynamics NAV ERP offers several new features including Personalized Role Centers, improved analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP consultants can provide custom programming, configuration and debugging services to help your company to benefit from Microsoft Dynamics NAV. Progentís engineers can assist you to connect MS Dynamics NAV to other systems and applications. In addition, Progent can assist you to design and analyze databases so you can improve your knowledge of your operations, attract additional customers, refine your marketing campaigns, and build productive alliances.
What pricing structure does Progent use for support services?
Progent's easy per-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional fees that drive up service. For remote support during regular business hours, you pay only for the time spent working on your problem. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when a Progent consultant is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you may be billed for our expertís travel time, but not an increased emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available consultant is usually near to assist. Progent can in addition dispatch onsite support to the majority of zip codes in the U.S. within one business day of receiving a support call. Progent's remote technical support group has delivered help to small businesses in every state in the U.S (See Progent's nationwide testimonials.)
How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network. Find out about Progent's complete ProSight portfolio of affordable network monitoring and management services for small and medium-size businesses.
Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade specialists can help your organization to update your application servers and desktop PCs affordably from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of upgrading to 64-bit computing, design a cost-effective migration process that minimizes operational disruptions, and offer responsive remote support to aid your organization to install 64-bit software and application programs on your existing computers. Progent's Microsoft-expert computing engineers can assist your company to integrate the 64-bit editions of Microsoft platforms like Microsoft Windows Server 2008, SQL Server, Windows 7, and Excel 2010.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, acts as the center of Cisco's collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX solution by integrating with apps that include Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can assist with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange Server.
How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the first SharePoint product was published over a decade ago, and Progent has the scope of IT knowledge to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide if an on-premises, Cloud-based or hybrid configuration is best suited for your company; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in individual tasks related to your SharePoint 2013 migration.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX ERP Software (formerly Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
Microsoft Dynamics NAV Software (formerly Microsoft Navision)
Microsoft Dynamics SL Accounting Software (formerly Solomon)
Microsoft Dynamics RMS)
Macola ERP by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Pro by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a variety of application software such as:
More Questions and Answers
If your small business is in the San Francisco area
and you require technical support, information technology outsourcing, or advanced expertise from a Progent engineer,
call 415-321-5400 or visit Contact Progent.