Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major enhancements in speed, scale, security, high-availability, BOYD integration, plus integrated BI. New features include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite support to help businesses of any size to design, implement, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.

Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For details, visit Progentís Help Desk sharing services.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified IP Voice experts offer Cisco UC560 consulting services to help you to manage your legacy UC500 VoIP gateway or design and implement an efficient upgrade to a current VoIP solution.

Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that information security professionals are required to learn. CISM provides business management the assurance that consultants who have earned their CISM credential possess the experience and knowledge to deliver efficient security management and support services.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure management service makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more about the entire ProSight series of low-cost managed services for small and medium-size organizations.

Does Progent offer fast and affordable network health audits?
Prosight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and safer Active Directory implementation. Both versions also provide the ongoing advantages of cutting-edge remote network monitoring and management technology. These benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. To find out more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

What are the advantages of Progent's model for remote support?
Most network issues can be resolved immediately by Progent's team of remote service engineers. This minimizes lost network availability that can be caused by waiting for an on-site engineer to show up at your office. Furthermore, many independent engineers and IT service groups require minimum on-site billing that may convert a 10-minute problem into a two-hour expense. Progentís model of charging per minute and billing exclusively for support that is delivered permits Progentís remote service engineers to resolve hundreds of minor problems daily at the lowest feasible expense. In addition, the confidence of having reliable access to Progent's expert team of technical consultants opens the gates to a new realm of powerful network solutions that typical small companies would otherwise shy away from because of the risk of having insufficient support resources.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and management, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and users, and ongoing technical help.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop solutions reduce the effort needed for IT managers to set up applications so they are standardized throughout a corporate workforce, provide the ability to manage rights to business data, and enable fast deployment of additional or upgraded desktops. In Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS streamlines client connectivity, enhances performance, strengthens security, unifies management, and provides an almost transparent user experience. Progent's desktop virtualization consultants can assist your company to assess the strategic benefits of Microsoft's desktop virtualization solutions, set up pilot and on-line deployments, optimize your system architecture to support virtual clients effectively, assess and remediate security problems, and train your IT administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices installed on multiple sites with thousands of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned Wi-Fi professionals who can assist your organization to determine the value of UniFi technology for your environment and help you to plan, install, manage, and troubleshoot your UniFi ecosystem. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing and telepresence engineer with expertise deploying products from the major telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can assist you to plan, configure, expand, or troubleshoot a telepresence environment that preserves your current investment and maximizes the business value of your information system. Progent also offers the expertise of infrastructure engineers who can help businesses of any size to build and troubleshoot a communications network that delivers the performance, dependability, security, and expandability required to support your video conferencing/telepresence solution.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your company to create web sites that are integrated with sales and inventory applications to lower the cost and increase the reliability of on-line business. Progent can show you how to implement a secure, robust e-commerce infrastructure and design purpose-built web applications based on standard development tools and or customize available applications so that they accommodate your special business requirements. Progent offers online services from certified Microsoft SQL Server programmers and Oracle database developers and DBAs, and MySQL experts to assist your company to carry out mission-critical application development.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include network assessment to ensure that your network meets required standards of security and remote access, 24x7 server monitoring using Microsoft Operations Manager to anticipate problems before they disrupt your business, optional Help Desk Services from Progent's IT experts, security assessment to help protect your system from hackers and viruses, application of Service Packs and security patches for servers and applications, reduced rates on Progentís off-site and on-premises troubleshooting services, and access to Progentís team of Microsoft-certified network architects and support technicians.

More Questions and Answers

If your small business is in the San Francisco area and you are looking for computer help, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.

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If you have a company IT system with 10 to 50 desktop clients, Progent's IT outsourcing services save your business from over-reliance on single independent consultant while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering network consulting service when you require it, offering advanced expertise for critical applications, delivering unique support such as automated server monitoring, and charging only for support you use, Progent offers you an affordable solution for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to build and support a reliable and secure information system and to benefit from quick access to the skilled support ordinarily restricted to enterprises who can afford a sizeable internal IT group.

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Progent's Microsoft and Cisco certified Consultants provide three ways to help mid-size and large businesses develop an efficient and productive in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help companies analyze the various high-quality Help Desk software packages on the market and determine what products may be excessively costly, lack critical functions, or align poorly with your company's business goals. Progent also provides temporary staffing for businesses who want to augment their internal Help Desk team for occasional tasks or to substitute for vacationing or indisposed workers.

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Nagios and MRTG are powerful, license-free monitoring tools that operate with Linux and can be deployed to monitor UNIX networks, Windows networks, or mixed-platform situations in which the Linux OS and Windows coexist. Nagios lets system managers to track network services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you graph the traffic through SNMP network appliances such as servers, routers, and switches. Progent's network integration engineers can assist you to utilize both these utilities to streamline and troubleshoot your system.

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Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while enabling increased productivity by making these resources accessible to authorized remote users. Internet Security and Acceleration Server 2006 can protect business applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can help you design, deploy, set up, and maintain ISA Server 2006 on your system so that your company achieves a highly functional and economical balance of security, productivity, and speed.

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Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP tool built, like all Microsoft accounting tools, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to license only the functions you currently need, with the option to add users and enlarge capabilities in the future. Progentís Microsoft Dynamics GP consulting engineers can show you how to install, configure and administer the current version of Dynamics GP or upgrade efficiently from an earlier release.

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Progent offers customers access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their computer support professionals have accredited training as well as extensive practical field experience so that Progent's customers can engage Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts brings privileges for substantially better vendor assistance than is offered to non-certified consultants, allowing Progent to deliver clients a better class of computer service. In addition, recognized certifications such as CISSP or ISSEP for network security can aid corporate customers to demonstrate compliance with regulatory demands by engaging the assistance of accredited IT professionals.

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If your company is developing UNIX or Linux software in an environment that has MS Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to focus on your area of high-value know-how while avoiding the constant distraction of managing your company information system. Through the use of smart network monitoring and by delivering online and on-site assistance as your business needs it, Progent represents an affordable alternative for supporting an IT network that features excellent dependability, protection, and efficiency. Progent's developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, network monitoring services, and Help Desk services.

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Wireless Email Support Organization
Mail IT Specialists

Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and mobile email access. Progentís Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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Expert Microsoft Certified SQL Server 2016 and Amazon Marketplace Web Service Network Consultants
SQL Server 2016 Enterprise Support Services

SQL Server 2016 offers significant improvements in speed, scale, security, uptime, mobile computing support, and built-in BI. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help businesses of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.

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Consultants for Virtual Server
Virtualization Engineers

Server proliferation wreaks havoc on IT budgets and management resources. Server consolidation through a virtual infrastructure offers lower total cost of ownership of servers and quicker return on investment, more efficient use of physical computers, simplified operations, enhanced system availability, and easier manageability. Common uses for virtual servers are hardware consolidation, economical hosts for line-of-business legacy software based on obsolete operating systems, and inexpensive isolation of software development or evaluation environments from production systems.

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Internal Security Inventory Consultancy
External Security Scan Professional

Progent provides small organizations two ultra-affordable network security evaluation scanning packages that include, for a preset fee, remotely administered scans of your network security profile which are evaluated by professional information security engineers who assess the data collected by the remote scan, present objective summaries of your current security vulnerability, and make recommendations for improvements. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to fit the budgets of small businesses while delivering enterprise-quality assessments of your IT network's vulnerability to attack.

Wireless Technical Support Services Microsoft Activesync Support and Setup
SharePoint Portal Server Engineer
Remote Support for Office SharePoint Server 2007

Progentís Microsoft-certified consultants can provide companies of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web-based technology for intelligently coordinating people, teams and data. SharePoint offers a common location for your workers or clients to connect to, manage, distribute and interact with useful data, documents, and software and to interact with one another. SharePoint allows quicker and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge theyíve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can assist you to manage your current SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.

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Private Cloud Virtual Datacenter Hosting Consultant
Private Cloud Solutions Professionals

Progentís private cloud hosting service allows small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restore. You can use Progentís private cloud to avoid major investments in the acquisition, upkeep, and management of network hardware and data center facilities while achieving the highest levels of system availability and security.

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