Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters		 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560		 510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545		 510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612		 510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306		 650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588		 925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765		 916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834		 916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111		 415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403		 650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062		 831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533		 707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596		 925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that summarizes the advantages businesses of any size can gain from outsourcing network consulting and other computer services. Progent has also created IT Outsourcing fact sheets for several service packages intended for small and mid-sized companies.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of a certified video conferencing and telepresence consultant with expertise integrating technology from the leading video conferencing/telepresence providers including Cisco, Polycom, and LifeSize and can help you to plan, configure, expand, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure consultants able to help businesses of any size to create and maintain a network that delivers the performance, reliability, protection, and expandability required to accommodate your video conferencing/telepresence solution.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key part of any comprehensive network security strategy. Progent’s security experts can run thorough unannounced penetration security tests without the awareness of your company's internal network support resources. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion incident warnings and event history monitoring are properly configured and actively observed.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network consultants offer world-class online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small or midsize organizations and campus networks to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly improving switch technology to realize the speed, expandability, availability, virtualization, data protection and manageability required for your business. To learn about Progent's consulting services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. To find out about Progent's consulting and troubleshooting services for Cisco's Nexus Series of data center switches, refer to Nexus switch consulting and support. To find out about Progent's support for Cisco Meraki switches, see Meraki switches consulting and troubleshooting services.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consultants and consultants for Virtual PC for Mac technology can assist your company to connect your Apple macOS and OS X workstations and laptops with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting services. Progent will make sure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App or Web Access are properly enabled and tested. Progent can also provide a full array of Microsoft Exchange support services including systems integration, diagnostics, security, mobile support, performance tuning, plus spam filtering and email encryption. Progent also can provide customized one-on-one macOS education.

How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants have wide-ranging backgrounds in the implementation and maintenance of wireless networking technology and can help your IT team to design, install, manage and repair wireless solutions that are secure, resilient, scalable, easy to administer and operate, ready to support your vital workloads, and seamlessly integrated into hybrid cloud networks. Online and on-premises support provided by Progent span a selection of wireless solutions and include smartphone and tablet integration, Wi-Fi infrastructure design and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve coexistence between Windows and UNIX networks. SFU provides interoperability between Windows Server 2003 and various types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component includes a complete library of UNIX tools and shells, support for a single rooted file system, and a software development kit for migrating programs.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 Server improves the speed and streamlines the implementation of DAGs, which provide an automatic failover cluster for high availability (HA). Database Availability Groups in MS Exchange 2016 lower failover times by as much as one third compared to Microsoft Exchange 2013. Additional improvements include configuration defaults that follow leading practices for data protection. Progent's certified Exchange consultants offer Database Availability Group support services to assist your business to create, deploy and administer a DAG solution the offers world-class protection for your Exchange mailbox servers.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and IT consultant has access to the technical and educational resources required to deliver the best network support available. Progent delivers world-class expertise in the architecture, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified consultants offer Active Directory consulting, MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, Exchange 2003 troubleshooting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 consulting and support, plus Windows 10 migration assistance, Windows 8.1 consulting, Windows 7 support, Microsoft Office 365 support and training, and Microsoft Dynamics GP development.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access developers and consultants offer cost-effective remote consulting services for all editions of Microsoft Access including Access desktop and Access Web App and can provide advanced assistance for application development, database migration, performance tuning, report design, and troubleshooting. Progent also can provide custom webinar training for Office Access programming and database management.

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed reports of all support work to ensure customers don’t ever feel “captive” to their support company. Progent sends e-mail accounts of services immediately after completion of each service interaction, and also encloses a hard copy along with monthly invoices. Complete network support reporting makes it easier for customers to transfer to a new support provider or assume more service duties internally. Complete support documentation also give IT managers the visibility required to determine the value of maintenance services and produce better informed network expense projections.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles based on the proactive problem solving abilities of System Center Operations Manager, a next-generation server management software solution that monitors the reliability, performance and security of your information system and detects problems before they can disrupt your network. To give you additional insight about the performance and stability of your system environment, Progent can help you integrate and manage popular network monitoring software based on the Linux OS.



More Questions and Answers

If your small business is in the San Francisco area and you need computer assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.



An index of content::

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Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Mid-size companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

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Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations as well as a revamped architecture. These improvements affect vital areas like manageability, availability, compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Exchange 2013.

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Microsoft Windows SUS enables network managers to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT staff can completely and easily manage the distribution of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft WSUS such as designing the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.

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Progent's remote connectivity and wireless synchronization specialists can help your business to plan and configure secure access solutions for remote desktops, notebooks, and wireless handhelds so they integrate tightly with your information network, enabling you to optimize the efficiency of your off-site workers.

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Progent offers affordable remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.

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Progent can provide cost-effective online consulting to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent offers as-needed consulting to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on time and within budget.

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Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any facet of information system security. Progent can help implement cost-effective security solutions that protect a small business from advanced malware attacks or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support local, online, and mobile users accessing IT resources spread across a mix of physical sites and various clouds.

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For large businesses, Progent can supplement in-house network support staffs by providing extensive background in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can act as a transparent nearby supplement of corporate IT management. Progent’s enterprise consulting services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project planning, and top-level service for multi-site office environments based on Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a site move or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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Progent's Solaris family consulting services offer small and mid-size businesses and software developers support for administering and maintaining Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise offers you a convenient one-stop source to help you create and manage a protected and reliable cross-platform network and communications solution that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment model including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from as-needed design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.

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Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud readiness, supports popular smart phones and tablets, permits single login with Microsoft Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this powerful product.

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Cisco has designed a full product line of routers that includes appliances built to provide the protection, bandwidth, and availability required by customers ranging from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it easy to expand as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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Progent can provide in-depth remote consulting for all technical areas common to small business information networks and offers an array of strategic, on-demand services including a part-time Chief Information Officer to offer advanced planning and negotiating capability, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical initiatives like site moves oroperating system upgrades, Cisco-certified consultants for designing fast and robust network infrastructure, security engineers to verify data protection and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software developers to write, enhance, or troubleshoot mission-critical applications.

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