|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
My business application needs 24x7 support. Can Progent help?
Progent's affordable after-hours online technical support program offers companies 24x7 availability of remote technical support from Progent's TRC. Services offered outside normal business hours include fixing issues with Microsoft-based server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco technology.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the best level of online computer support services possible for urgent as well as non-critical problems. For urgent issues that affect multiple users, key personnel, or a line-of-business program, the TRC can engage in less than an hour. For non-critical problems, the TRC will in less than two hours. Regardless of criticality, your trouble ticket will be generated quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to verify you are satisfied with the resolution and ready to close out the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.
Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can assist you to enhance your application servers and workstations affordably from 32 to 64 bits. Progent can help you to calculate the risks and advantages of migrating to 64-bit computing, design an economical upgrade strategy that reduces operational disruptions, and provide responsive remote help to aid your company to configure 64-bit software and application software on your existing computers. Progent's Microsoft-expert computing engineers can assist you to install the 64-bit versions of Microsoft platforms such as Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consultants can assist businesses of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist you to move from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem to make sure you realize the highest possible return on investment. Progent can also provide SCVMM 2016 migration expertise to help your organization to design and carry out a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance features, high availability VMM storage fabric, and other enhancements.
How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, staff, develop a corporate-wide security strategy, automate network management, assist with creating applications, and build and test a disaster recovery/business continuity plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to assess the value of Windows Server 2016 for your business and design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model.
How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database software developers, database administration experts, project management consultants, Cisco network infrastructure engineers, business continuity planning specialists, and IT security professionals can assist you to support and enhance your SQL Server solution, develop or troubleshoot database applications, evaluate the potential benefits of moving to SQL Server 2016 or transitioning to Microsoft SQL Server 2014 from an older release of SQL Server or from a different RDBMS platform, install pilot systems at your datacenter or at Progent's lab, design and execute an efficient transition to SQL Server, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of SQL Server.
How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques allow IT organizations to optimize resource utilization, simplify network administration, and enhance workload uptime and data protection. operate several virtual servers on one actual computer. Typical usage scenarios for virtualization include hardware consolidation, inexpensive platforms for programs that require older operating systems, and economical isolation of software programming or pilot environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows 2008 Hyper-V Virtual Server help, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization design and management, and Citrix XenServer virtual server assistance. Progent can configure virtual servers to optimize performance, fault tolerance and manageability while simultaneously lowering expenses; propose and test business recovery strategies that minimize productivity loss in the event of a catastrophic failure; and provide continuing maintenance, repair, and consulting services as computer technology evolves.
Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate efficiently from older versions of VMM, develop processes for building and installing VMs and hosts, implement high-availability compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the potential business benefits of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer advanced Hyper-V consulting and VMware vSphere support.
Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of an accredited video conferencing and telepresence consultant with an extensive background deploying technology from the leading video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a telepresence environment that protects your investment and optimizes the business value of your information system. Progent also offers the services of network infrastructure engineers able to assist companies of any size to create and troubleshoot a communications network that provides the performance, dependability, protection, and expandability you need to accommodate your telepresence solution.
Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training systems for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT projects on schedule.
What are the benefits of Progent's documentation of support services?
Progent produces full and detailed reports of all service activity to make sure customers do not feel ďcaptiveĒ to their IT service organization. Progent sends e-mail documentation of support activity immediately after completion of each support task, and also provides a hard copy along with monthly billings. Comprehensive IT service documentation makes it easier for clients to move to a new service provider or take on more support duties in house. Good support reporting also give management the information needed to evaluate support services and produce more realistic network expense projections.
More Questions and Answers
If your small business is in San Jose or anywhere in Silicon Valley
and you need computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer,
call 408-240-9400 or visit Contact Progent.