|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 provides important improvements over previous versions of Exchange through innovations including built-in support for high-availability mailbox server clustering called Database Availability Groups or DAGs support for commodity disk drives to slash the expense of large e-mail inboxes, a feature-rich OWA web client compatible with more web browsers, advanced voice mail handling including voice-to-text conversion, and a wealth of tools for enhancing data protection and compliance. Microsoft estimates that if carefully configured, up-to-date releases of Microsoft Exchange Server can reduce email costs by as much as 80%. Since Microsoft has terminated support for Microsoft Exchange 2003, businesses have an additional reason to ask Progent's Microsoft Exchange Server 2016 experts about upgrading to the latest release of Microsoft Exchange.
Does Progent offer stealth penetration testing services?
Stealth intrusion checking is a key part of any comprehensive network security strategy. Progentís security experts can perform extensive stealth intrusion security checks without the knowledge of your company's in-house IT resources. Stealth penetration testing shows whether current security defense systems such as intrusion detection alerts and event history monitoring are correctly configured and actively monitored.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word consultants can provide a wide selection of economical remote support services to help your organization to manage and troubleshoot your existing Microsoft Office Word solution or assist you to migrate to a current release of Office Word. Support available from Progent's experts include VBA software development, isolating and resolving compatibility issues between different releases of Office Word, integrating Office Word with other Office applications like Office Excel and Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, and smart phone synchronization, and online Office Word and Office 365 Word training classes tailored for individuals or groups.
Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to assist you to plan, configure, and troubleshoot any facet of your iOS and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the business value of your IT network.
Why should a small business outsource IT support?
Whether it involves architecting network infrastructure, establishing or outsourcing a Help Desk, deploying a new messaging system, or building an on-line eCommerce system, outsourcing your IT support services can contain expenses and minimize risks, allowing IT support costs to expand in a more steady and controlled fashion than is possible by building up a large, all-purpose internal IT organization.
Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of email messages and attachments and blocking users from sending confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and keep in compliance with industry security standards and government requirements like HIPAA and Sarbanes-Oxley. Learn more about Progent's complete ProSight series of low-cost network monitoring and management services for small and mid-size organizations.
How does Progent handle problem escalation?
Progent utilizes a collaborative approach to problem escalation, making it efficient to resolve even the most difficult network issues that can appear occasionally. By leveraging hundreds of consulting-years of experience from Progent's Microsoft and Cisco-premier experts, Progent can quickly and economically resolve issues that would baffle most IT support companies. Working with thousands of customers on implementation and integration jobs annually provides Progent a well-grounded understanding on what techniques succeed and which ones do not in solving network problems.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn about Progent's complete ProSight family of affordable outsourced network management services for small and mid-size organizations
Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer consultants can help you to evaluate the business advantages of XenServer and other Citrix platforms, and can help your IT organization to plan, test, implement, troubleshoot, and maintain a XenServer solution. Progent can also assess your current Citrix technology deployment and show you how to optimize resource utilization, responsiveness, protection, availability, and disaster recovery.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates core features initially developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive upgrade strategy, educate your IT administration and support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
and you need computer help, IT outsourcing, or top-level services from a Progent engineer,
call 650-931-2400 or visit Contact Progent.