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Can Progent transparently supplement and automate our Help Desk?
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, refer to Progentís shared Help Desk services.
Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can help you to build and maintain database applications based on Microsoft's SQL Server RDBMS. Progent adheres to industry best lifecycle management practices to build efficient, manageable SQL Server database applications and knows how to work with a customer's IT staff to complete projects in a cost effective and cost-effective manner. Progent for can help you to create Microsoft SQL Server solutions by offering a broad selection of professional support services including requirements analysis, database modeling, data integrity, T-SQL programming, software configuration, capacity planning, performance tuning, backup and restoration strategies, clustering, reusable schema, synchronization solutions, security and compliance, and fault tolerance.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for individuals who desire to expand their understanding of mainstream office productivity applications and network infrastructure. Find out more about Progent's Office Word and Office 365 Word training, Office Excel and Microsoft Office 365 Excel training and consulting, MS Project expertise, and seminars on Apple macOS and OS X applications. In addition, Progent offers live remote webinar education seminars. Virtual interactive classes provide a flexible and low-cost solution for training your IT team to operate a wide range of important applications.
Progent also provides itemized documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and helpful chronicle of key technical issues concerning your IT system and can shed light on how to anticipate and fix problems in the future.
Can Progent help set up secure and fault-tolerant email?
Progent offers small businesses fast access to a consultant with expertise in Microsoft Exchange 2016 upgrade support, Exchange 2013 DAG configuration, Exchange Server 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness integration, Windows Server 2012 R2 virtual networking consulting services, Windows 2008 clustering integration, and Data Protection Manager configuration in order to build an advanced high-availability messaging environment that accommodates local workers, branch offices, at-home employees, and mobile workers. Progent's ProSight Email Guard is a spam filtering service that intercepts spam and email-borne attacks and includes cloud-based recovery via email spooling. Progent's CISA and GIAC-certified security engineers can help your company to develop architectures, policies, and operational processes that maximize email protection.
Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants offer Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to consolidate and streamline the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management solution or help you to enhance your current SCCM 2012 environment to support your changing IT needs.
Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a centralized solution for deploying and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy releases of Virtual Machine Manager, develop workflows for building and installing virtual machines and VM hosts, implement high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer advanced Windows Hyper-V consulting and VMware ESXi support.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates key features first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade plan, train your IT administration and support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.
Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 enhances the performance and simplifies the deployment of Database Availability Groups, which offer automatic failover for high availability. DAGs in MS Exchange Server 2016 reduce failover delay by an estimated one third compared to Microsoft Exchange Server 2013. Additional enhancements include setup defaults that enforce industry best practices for data protection. Progent's certified Exchange consultants can provide Database Availability Group support services to assist you to design, deploy and manage a DAG environment the offers advanced security for your Exchange 2016 mailboxes.
Why should a small business outsource IT support?
Whether it means architecting network infrastructure, setting up or outsourcing a Help Desk, deploying an updated messaging solution, or creating an web-based eCommerce system, outsourcing your system technical services can control expenses and minimize risks, enabling network service expenses to expand in a more steady and controlled fashion than is possible by building up a large, comprehensive in-house IT organization.
Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology engineers offer world-class online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small businesses and campus LANs to enterprise data centers and service providers. Progent can show you how to deploy Cisco's rapidly improving switch technology to realize the speed, expandability, uptime, virtualization support, data protection and ease of management required for your business. For information about Progent's consulting services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and support. For details about Progent's consulting and support services for Cisco's Nexus Series of switches, refer to Nexus switch consulting and troubleshooting services. To learn about Progent's support services for Meraki switches, see Meraki switches configuration and management.
How can Progent enhance my network security?
Progent's CISSP and CISM-certified network security engineers can assist you develop a company-wide network security plan that includes technologies plus processes to protect your information resources. Progent's ISA Server consultants and Microsoft Forefront Threat Management Gateway engineers can help you to support Microsoft's older firewall servers or migrate to current security solutions like Progent's ProSight suite of remote monitoring and management services. Progent's ASA 5500-X firewall with Firepower engineers can help you to deploy Cisco ASA firewalls for maximum network protection. Progent's security assessment scanning service bundles offer affordable analyses of your current security profile. Progent's ProSight Email Guard spam filtering service can stop spam and email-based viruses before they can reach your security perimeter.
Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco network technology, but
Progent has deep experience in the creation, installation, and integration of cohesive networks
that combine products from a variety of popular vendors. Support services offered by Progent include Apple macOS and OS X and iPad consulting, Linux support, Sun Solaris coexistence with Windows, Apple iPhone integration, Google Android smartphone integration and management, RIM BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq,
Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.
Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting services to assist organizations of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
and you need technical support, information technology outsourcing, or top-level expertise from a certified Progent engineer,
call 650-931-2400 or visit Contact Progent.