|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours online technical support program offers companies 24x7 access to online technical support from Progent's Technical Response Center (TRC). Services available beyond regular business hours include fixing issues with Microsoft server products, MS Windows desktop support, help with MS Office programs, system backup and restore, and basic routing and switching support for Cisco technology.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA in 2010 to validate a consultant's ability to design, deploy, and support information system control mechanisms to reduce risk. Progent can provide the services of a CRISC-certified risk management consultant to assist you to develop and carry out a risk management strategy that follows industry best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.
Does Progent offer stealth penetration testing services?
Stealth penetration checking is a key component of any comprehensive IT system security strategy. Progentís security professionals can run extensive unannounced intrusion security checks without the awareness of your company's internal network support staff. Stealth penetration checking uncovers whether existing security defense systems such as intrusion incident alerts and event history monitoring are properly configured and actively monitored.
Why should a small business outsource IT support?
Whether it involves planning IT system infrastructure, establishing or outsourcing a Help Desk, deploying a new email solution, or creating an on-line eCommerce system, outsourcing your system support services can control costs and reduce risks, allowing network support costs to expand in a more linear and controlled fashion than is possible by establishing a large, comprehensive in-house IT organization.
Does Progent offer special IT outsourcing packages for mid-sized businesses?Managed Network Monitoring Package
Comprehensive Network Monitoring Package
Progent can provide mid-sized companies in the and in larger cities throughout the S. two basic
outsourcing service packages built on System Center Operations Manager:
To download a concise printer-friendly spec sheet describing Progent's two Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.
Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers online or on-premises help from a certified CCIE engineer to assist you to plan, deploy, administer and troubleshoot converged communications networks based on Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive experience assisting companies of all sizes to build advanced collaboration solutions by providing services that include Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones configuration, and wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire library of UC applications such as Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center, and Unified Mobility.
How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for critical workloads by providing centralized, cross-platform tracking of physical and virtual infrastructure deployed across local datacenters and cloud environments. Progent's SCOM consulting team can provide world-class online and onsite support to help businesses of all sizes to design, integrate, optimize, enhance and repair Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring products, or integrate multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud expertise.
Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out about Progent's ProSight suite of managed IT services for small businesses.
How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques enable IT organizations to optimize resource utilization, simplify network management, and enhance workload uptime and security. run several virtual machines on a single actual processor. Common applications for virtual servers include hardware efficiency, inexpensive hosts for applications that require outdated OS software, and economical isolation of application programming or pilot environments from production systems. Progent's virtualization technology consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows Hyper-V Virtual Server consulting, VMware vSphere deployment, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server assistance. Progent can configure virtual machines to optimize performance, dependability and ease of administration while simultaneously cutting costs; suggest and validate disaster recovery plans that minimize productivity loss in case of a major failure; and provide ongoing maintenance, repair, and engineering services as computer technology advances.
How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than a decade of background integrating, maintaining and troubleshooting the core platforms that make up System Center and can assist you to design, configure, support, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also can provide System Center 2016 migration consulting to help you to move to the latest edition of System Center from a previous release or from another IT management solution to provide the benefits of enterprise-class provisioning, automation, security and compliance, plus datacenter and critical application performance monitoring.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, Which is included with Windows Server and Windows desktop, is a sophisticated server role for web site hosting and web application development. The latest releases provide improved protection, reliability, scalability, and troubleshooting while incorporating major enhancements in remote management. Many familiar extensions to Internet Information Services have been integrated into newer releases including the Request Filter Module (previously called URL Scan), which can block potentially harmful HTTP requests from being processed by web software. Progent's Internet Information Services consultants can help your company to configure IIS as well as the recent extensions to IIS Manager like the GUI for managing FastCGI applications.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that allows your in-house IT staff to take advantage of the system monitoring services of an outside consulting firm. If your company has a small internal information technology team, Progent's Managed Network Monitoring outsourcing offering is an affordable way to optimize system uptime, throughput and security.
Key components of Progent's Managed Network Monitoring Package include:
Progent does a requirements evaluation and installs Microsoft Operations Manager
Progent sets up an off-site Operations Manager server to track your network
Progent provides Help Desk Call Center support services, coordinated with System Center Operations Manager
Progent remotely monitors, diagnoses, and/or resolves network trouble spots
Progent performs regular IT management including installation of service packs and security updates
Network Appliances must be under vendor's on-premises warranty program
Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network platform allows you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
and you require technical support, IT outsourcing, or top-level services from a certified Progent consultant,
call 650-931-2400 or visit Contact Progent.