|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
What are the benefits of Progent's documentation of support services?
Progent produces full and meaningful documentation of all service work to make sure customers donít ever feel like a hostage to their support company. Progent sends e-mail accounts of support activity immediately after completion of each service interaction, and also provides a printed copy along with monthly billings. Complete network support reporting makes it easier for customers to move to a new support provider or take on more support responsibilities internally. Good service documentation also give IT managers the information required to determine the value of maintenance services and produce more realistic network expense projections.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer expert remote consulting to help organizations of any size to connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging.
How can Progent enhance my network security?
Progent's CISSP and CISM-certified security engineers can assist you develop a comprehensive IT security strategy that includes hardware and software plus processes to guard your IT resources. Progent's ISA Server consultants and Forefront TMG 2010 specialists can assist you to maintain Microsoft's older firewall platforms or move to modern security solutions like Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA firewall with Firepower experts can assist you to deploy Cisco network appliances for maximum infrastructure protection. Progent's security vulnerability testing services offer low-cost evaluations of your current network security environment. Progent's ProSight Email Guard spam filtering service can block spam and email-borne malware before they can reach your security perimeter.
Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft software and Cisco networking products, but
Progent has extensive experience in the design, installation, and integration of seamless networks
that combine technology from several top vendors. Support services available from Progent include Mac and iPad consulting, Linux support, Sun Solaris coexistence with Windows, iPhone integration, Google Android phone integration and management, RIM BlackBerry management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq,
Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.
Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, network optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and ongoing technical help.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants offer Cisco Aironet Wi-Fi access point configuration support and Cisco Wi-Fi controller integration so you can benefit from the 802.11ac Wave 2 WiFi specification to triple the performance for your wireless network while expanding the coverage area.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the best level of remote IT support possible for urgent as well as non-critical issues. For urgent problems that impact many workers, key people, or a line-of-business program, the TRC can respond within an hour. For standard problems, the TRC will within two hours. Under any circumstance, your trouble ticket will be generated promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding every resolved problem to verify you are comfortable with the outcome and willing to close out the ticket. Learn more details about Progent's TRC Customer Commitment.
How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid networks that combine Office 365 Exchange Online and on-premises Exchange. This permits you to have some Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on schedule and within budget. To learn more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration with on-premises Exchange.
Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco appliances, you may be using an outdated release of IOS, the operating system used in almost all Cisco router and the latest Cisco switches. Cisco often publishes upgrades to IOS in order to fix problems, shore up security gaps, or improve features. However, upgrading Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system environment. For example, there may be limited local Flash storage that might cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers offer a broad array of support services related to upgrading Cisco IOS or any Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run audits of your Cisco software, propose sensible upgrades, provision Cisco devices, copy software images/, configure and verify your Cisco software, tune performance, resolve issues, and train your network support managers how to utilize all significant new capabilities.
How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the initial SharePoint product was released over a a dozen years, and Progent has the breadth and depth of technical knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in individual tasks associated with your SharePoint 2013 deployment.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
and you are looking for technical assistance, information technology outsourcing, or advanced expertise from a Progent engineer,
call 650-931-2400 or visit Contact Progent.