More Questions and Answers
How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, damaged AD objects, cleanup of evaluation application configuration objects in production Active Directory systems, and restoration of unsuccessful installations of AD and AD-enabled applications. Progent is also proficient in using advanced Active Directory utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address key issues such as AD naming conventions, hierarchical model, IT administration model, utilization and structure of group policy objects, plus protection and auditing definitions. Progent can also analyze the implications of alternate server and service configurations on capability and performance. Progent can assist businesses to design and implement deployments of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones typically demands that IT teams set up and fine tune numerous key pieces of your Wi-Fi infrastructure such as APs, switches, Cisco wireless LAN controllers, and call management software. Progent's wireless VoIP phone configuration consultants offer remote and on-premises support to help your organization build and administer a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN adapted to your facilities, providing you a WLAN that delivers the coverage, speed, capacity, QoS, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical walkthroughs, RF and security audits of your current wireless network, evaluation of your site's floor plans, measuring for RF interference, signal propagation modeling, selection of the best locations for customer-specified WAPs including Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report defining a new wireless network.
What are the advantages to my business of Progent's network monitoring services?
Operations Manager increases the reliability of line-of-business programs by proactively identifying and helping to fix problems before they are able to bring down a network. Operations Manager can improve network performance by examining user-defined performance thresholds and usage patterns on key servers, enabling IT managers to be more proactive in integrating performance-related resources and to clean up trouble areas before they cause severe network traffic jams. However, configuring Microsoft Operations Manager to take complete advantage of this sophisticated monitoring solution can be a challenge. With over four years of experience with the NetIQ technology upon which MOM is derived, Progent's technical staff can help you choose the proper Microsoft System Center Operations Manager components, deploy and integrate Operations Manager, and generate custom rules, scripts, reports and alerts for your IT system. Progent can also record Operation Manager's server monitoring policies and procedures for your IT staff.
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist businesses of any size to plan, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for the products, technologies and services that make up creating a cohesive Cisco Jabber solution such as Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration solution.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to providing the best level of remote IT support services offered anywhere for both emergency and standard problems. For urgent problems that affect multiple workers, key people, or a mission-critical application, the TRC can respond in one hour or less. For non-critical issues, the TRC will in less than two hours. Regardless of criticality, your trouble ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on each resolved problem to confirm you are comfortable with the resolution and ready to close out the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network evaluation to make sure that your network satisfies appropriate levels of security and off-site connectivity, round-the-clock system monitoring using Microsoft Operations Manager to resolve issues before they impact your business, if required Help Desk Support from Progent's technical experts, security audit to help preserve your system from intruders and virus attacks, application of Service Packs and security updates for servers and software, discounts on Progentís off-site and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and support technicians.
Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified desktop virtualization experts can assist you to plan, implement, manage, and troubleshoot a virtualized Windows desktop and application delivery and management solution by providing XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and support a remote datacenter that offers high availability, enhanced security, and fast recovery. Progent's Citrix technology experts can also help you with additional virtualization products from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.
What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consultants offer advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, fault tolerance, and disaster recovery.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, originally branded CallManager, operates as the center of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express provide a location-independent IP-PBX by integrating closely with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of CUCM support and troubleshooting in areas such as integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, creating Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it possible to develop customized Great Plains programs that provide all of the basic functionality of proven Great Plains solutions but also handle the particular requirements of your organization. With the utilization of the Modifier with Microsoft Visual Basic for Applications, developers are able to design with the most popular programming environment in the software industry to adapt Microsoft Dynamics GP information views, add or change business logic, customize forms and reports, or expand interaction with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, SQL Server 2016 integration and development, SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer environments makes it possible to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.
Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified network security experts can help organizations of any size with any aspect of IT security. Progent can help implement efficient security solutions that guard a small office from modern malware attacks or Progent can design, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources spread over multiple physical sites and public and private clouds.
What are the benefits of Progent's documentation of support services?
Progent produces complete and meaningful documentation of all support activity to ensure customers donít ever feel ďcaptiveĒ to their support provider. Progent sends e-mail documentation of services immediately after finishing each service task, and also sends a hard copy along with monthly billings. Comprehensive IT service documentation makes it less disruptive for customers to move to a different support provider or assume more service duties internally. Complete service reporting also provides IT managers the visibility needed to evaluate maintenance services and develop more realistic network budgets.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
and you need computer assistance, IT outsourcing, or advanced services from a certified Progent professional,
call 650-931-2400 or visit Contact Progent.