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How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they can impact your network. Learn about Progent's entire ProSight line of low-cost network monitoring and management services for small organizations.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers organizations expert support for solutions from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you create a detailed security strategy and choose the right technologies from multiple vendors to support your security goals while sticking within your budget limits.
How can Progent help improve the fault tolerance of my network?
Progent's consulting services for high availability networking provide Microsoft and Cisco-certified network professionals who will help you implement a robust network that includes key technologies and processes for line-of-business applications. Progentís information technology experts can assist you to configure a network infrastructure with features such as failover Internet access, network load balancing, non-stop data centers, multi-site backup and restore, high-availability interoffice connectivity, and fault tolerant multi-site systems. Progent can also provide disaster recovery planning experts to help you design, test, and document a disaster recovery process based on best practices.
Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to plan, install, manage and troubleshoot unified communications networks supported by Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience assisting companies of any size to create advanced collaboration solutions by delivering services that include Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, Voice over IP and video phones configuration, and wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express, and Unified Attendant Console.
Does Progent offer stealth penetration testing services?
Stealth intrusion testing is an important part of any overall IT system security plan. Progentís security experts can run extensive unannounced penetration security checks without the awareness of your organization's in-house IT resources. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion detection warnings and event log analysis are correctly configured and actively monitored.
Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration experts can assist you with every stage of Azure cloud integration including needs definition, readiness assessment, system architecture, pilot testing, implementation, automated management, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN connections so that your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid environment that transparently combines physical datacenters with Azure-based services.
How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn about the complete ProSight portfolio of value-priced network monitoring and management services for small businesses
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, acts as the core of Cisco's collaboration portfolio. Unified CM and Unified Communications Manager Express offer a location-independent IP-PBX solution by integrating with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified CM support and debugging in areas that include integrating Voice over IP phones and desktop video phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating UCS server clustering solutions for high availability, and integration with Exchange Server.
What web development services are available from Progent?
If you want to redo your company web site, build in-house sites for purposes such as HR or worker education, establish a powerful web presence for a start-up company, or build enterprise-level, database driven e-commerce applications, Progent has talented and experienced web site development consultants. Web design and development consulting available from Progent's Applications Specialists Team include web site design and development, web project management, .ASP and .NET programming, and graphical content design and creation. Progent's certified Microsoft SQL Server programmers, Oracle developers and database administrators, MySQL database application consultants, and Office Access consultants can help you to plan, deploy, and support data-powered web sites. Progent's consultants can also help you design and manage a secure, robust server and communications environment featuring remote connectivity, to host your web applications.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can help your company to connect your macOS and OS X workstations and laptops with your Microsoft Exchange server through expert Office 365 Outlook for Mac consulting services. Progent will make sure that your Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App are properly installed. Progent can also provide a full range of Exchange consulting such as integration, troubleshooting, security management, mobile support, system tuning, plus spam and virus protection and email encryption. Progent also can provide tailored one-on-one macOS webinars.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified consultants have in-depth information technology industry experience, on the front lines of IT support, executing a multitude of networking projects for a diverse assortment of customers. Each Progent consultant brings a proven set of personal best practices from this broad industry experience, and these are further improved by the corporate-wide best practices training that Progent teaches its engineering group. For larger engagements, Progent consulting staff utilize the Microsoft Solutions Framework (MSF) structure for service delivery which divides projects into discrete and manageable sections that decrease the possibility of a project getting out of control.
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If your small business is in Marin County
and you are looking for technical support, IT outsourcing, or top-level services from a certified Progent consultant,
call 415-526-1400 or visit Contact Progent.