|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring endpoint protection (EPP) service utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about the entire ProSight series of affordable managed services for small and medium-size organizations.
How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 experts can deliver a range of IT outsourcing and co-sourcing services to help companies of all sizes to support, administer, and repair environments that incorporate workstations, laptops, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration help.
Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help your business to develop web applications that are driven by sales and inventory programs to minimize the cost and strengthen the dependability of on-line business. Progent can show you how to implement a secure, highly available e-commerce environment and build custom web applications based on standard development tools and or customize off-the-shelf software so that they support your specific business requirements. Progent offers online services from experienced Microsoft SQL Server programmers and Oracle database developers and database administrators, and MySQL experts to assist your company to complete line-of-business application development.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many competitors have minimum billable time or other additional fees that increase service. For remote support during normal business hours, you only pay for the actual time spent resolving your problem. If it only takes ten minutes to resolve your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when a Progent expert is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might be charged for our consultant's travel time, but never an increased emergency rate. Since Progent has a large pool of engineers located throughout the entire service territory, an available consultant is typically near to assist. Progent can also offer on-premises support to most zip codes in the United States within 24 hours of receiving a service request. Progent's remote support group has delivered help to small companies in every state in the U.S (See Progent's customer testimonials.)
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for specific files and emails, extensive support for Windows Server CSV and for VMware vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup. To find out more, go to Altaro VM Backup Consulting Services.
Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses fast access to a network professional with experience in Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 Database Availability Group configuration, Exchange Server 2010 consulting, Windows Server 2016 Privileged Access Management and Storage Replica solutions, Windows Server 2012 R2 virtual networking support services, Windows Server 2008 failover clustering support, and System Center Data Protection Manager (SCDPM) configuration to help you create an advanced high-availability messaging solution that supports onsite users, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam filtering service that intercepts both spam and email-based viruses and includes cloud-based disaster recovery via spooling. Progent's CISA and GIAC-certified network security professionals can assist your company to create infrastructure, security policies, and operational processes that maximize messaging security.
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice specialists offer Cisco UC520 consulting services to assist you to maintain your legacy UC500 VoIP system or plan and carry out an efficient migration to a modern IP telephony and voicemail system.
How Can Progent Help with Windows Server 2008 R2?
The complexity and versatility of Microsoft Windows Server 2008 requires an IT professional with real-world experience and diverse knowledge in designing and building efficient end-to-end business information networks. The experience of Progent's seasoned Windows Server experts, with an average of over 10 years of background integrating Microsoft-based technology, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consultants can also assist you to assess the advantages of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.
How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
What are the advantages of Progent's model for remote support?
The majority of computer system problems can be fixed immediately by Progent's team of remote support engineers. This minimizes lost productivity which can result from waiting for an on-site consultant to show up at your office. Furthermore, many freelance engineers and IT consulting firms demand minimum service charges that can turn a 10-minute visit into a 2-hour invoice. Progentís model of billing by the minute and charging exclusively for service that is performed permits Progentís remote support engineers to resolve hundreds of minor issues daily at the least feasible expense. In addition, the confidence of knowing there is reliable access to Progent's large group of IT consultants opens the gates to a new realm of sophisticated network technologies that many small organizations might otherwise shy away from because of the risk of having inadequate support resources.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert support for solutions from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can show you how to create a detailed security plan and select appropriate technologies from a variety of suppliers to achieve your security objectives while staying within your spending restraints.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the benefits companies organizations of any size can derive from outsourcing IT consulting and other computer services. Progent has also created IT Outsourcing fact sheets for several support bundles targeted for small and mid-sized companies.
More Questions and Answers
If your small business is in Marin County
and you are in need of technical support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional,
call 415-526-1400 or visit Contact Progent.