Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange 2010, a DAG is a collection of up to 16 MBX servers in which any DAG server can host a copy of a mailbox database from any other server in the group. DAG servers work together to recover unassisted from failures that affect mailbox databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group consulting services to assist your organization to design, deploy and administer a high availability environment for your Exchange 2013 mailboxes. Also, Progent's Microsoft Exchange Server 2016 consultants can help you move your Microsoft Exchange 2013 DAG deployment to Exchange 2016 Server.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of background assisting manufacturing, distribution and service organizations to simplify complex supply chains and streamline key business processes in order to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that can range from occasional advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

How does Progent handle problem escalation?
Progent employs a team model for problem escalation, making it possible to fix even the most challenging technical issues that can crop up occasionally. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and affordably fix networking problems that would stymie ordinary IT service organizations. Working with thousands of customers on installation and troubleshooting jobs annually provides Progent a well-grounded perspective about what approaches succeed and which ones do not in resolving IT problems.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), Which is included with Windows Server and Windows desktop, is an advanced server role for web site hosting and web application development. The new releases offer enhanced security, reliability, expandability, and debugging while delivering major enhancements in automated administration. A variety of popular extensions to IIS have been integrated into newer releases including the rules-based Request Filter Module (previously called URL Scan), which can prevent potentially harmful HTTP requests from being executed by hosted web applications. Progent's IIS consultants can assist you to deploy IIS as well as the latest extensions to IIS Manager like the GUI interface for managing ASP.NET applications.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS Data Center in Sacramento is available for testing mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack adequate internal resources to assemble effective test environments, the lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.

What online services are available for maintaining Cisco routers?
Some of the typical remote Cisco router support services available from Progent's certified Cisco experts include setting up domain name, IP addressing, routing maps, T1, and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and line settings; upgrading router's IOS image; setting up and confirming failover; troubleshooting VPN issues; creating a network diagram and documenting router setup; plus policy and disaster recovery planning.

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all support work to ensure clients do not feel ďcaptiveĒ to their IT service organization. Progent sends email accounts of services shortly after completion of each service task, and also provides a printed copy along with monthly billings. Comprehensive IT service documentation makes it less risky for clients to transfer to a new support organization or take on more support duties in house. Complete service reporting also provides IT managers the information needed to determine the value of support services and produce better informed IT budgets.

Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can assist the creative sides of macOS and OS X environments by providing consulting services and training in graphics, audio, and video. Progent's professionals can provide help in a range of Apple macOS and OS X applications such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with specific areas like scanning or digitizing audio or video or building a video post production lab.

Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
Progent's certified Cisco Wi-Fi controller consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller products. Progent can provide expertise for both physical and software-only wireless controllers and can help you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 Wi-Fi controllers from Cisco, Progent can provide Cisco 3504 wireless controller consulting, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller expertise.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of network consulting services to help organizations of all sizes to support, administer, and repair environments that incorporate workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-OS business environment with Linux/UNIX and Windows servers, Progent can offer Linux and Windows security consulting by providing a CISSP-certified network professional to help your whole enterprise in a broad range of security concerns. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your company in a variety security fields including:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Solutions and Methodology
  • Software Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecommunications, LAN and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Bundles built around the advanced problem solving abilities of Operations Manager, a next-generation network management software solution that tracks the availability, speed and security of your information system and detects anomalies before they can bring down your system. To provide more understanding concerning the performance and robustness of your network infrastructure, Progent can help you integrate and manage popular network monitoring tools based on the Linux OS.

    More Questions and Answers

    If your small business is in Marin County and you are looking for technical help, information technology outsourcing, or high-level expertise from a Progent consultant, call 415-526-1400 or visit Contact Progent.

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    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts and information workers, lessening the complexity of creating, deploying, managing, and using enterprise information and analytical applications in environments ranging from mobile devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer schedules consistently. Progent can provide the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and DBA services.

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    Progent has a long background delivering a broad range of remote IT consulting and emergency repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing advanced remote IT consulting and has provided network solutions to organizations in all 50 states. Remote support eliminates travel costs and resolves problems faster than onsite support.

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    Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Shared Call Center Remote Technical Support

    Progent provides three basic types of Help Desk services including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals gives your customers convenient access to a dependable technical group with years of experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Help Desk a positive reputation as a key contributor to company performance. Progent's target is to fix rather than merely record problems.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

    Engineer for application Testing Lab Herakles/QTS Test Lab Consult
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    Progent is a pioneer in cost-effectively delivering world-class IT support to small businesses. Progent's success in addressing the network support requirements of the historically underserviced small business market is the combined result of key technical and process breakthroughs that have eliminated a great deal of the conventional expenses out of managing network support, added unmatched professional skill into the support system, and significantly accelerated the solution cycle.

    Exchange 2007 Upgrade Microsoft Exchange 2010 IT Manager
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    Support Services for Microsoft Dynamics GP ERP
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    Dynamics GP can help you grow and manage your business more efficiently by delivering easy availability of strategic data and a rapid return on investment. Microsoft Dynamics GP offers major productivity benefits including its ability to expand the presence of your company, manage your financials, computerize financial operations, unify processes throughout your business, refine inventory control, increase order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can help you configure and manage a robust, secure server and network foundation to support Great Plains, and can provide expert Dynamics GP consultants to help you derive the full advantages of your Microsoft Dynamics GP/Great Plains business management system.

    Exchange 2010 Server Network Recovery Anchorage Dimond Center Best Exchange 2016 Network Consultation in Anchorage Alaska
    Part-Time CIO Online Support
    CIO Professionals

    Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy sensible technology to enhance business operations so they align better with your business objectives. Your company can create and install a well conceived IT plan without incurring the cost of a full-time senior IT executive.

    Exchange Server 2013 Remote Support Services in Lucas County Exchange Server 2007 Management
    Skype for Business Mobility Services Technology Professional
    Skype for Business Professionals

    Progent's Microsoft-certified consultants can provide online and onsite expertise for organizations of all sizes to assess the costs/benefits of migrating to Skype for Business from any version of Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.

    Firewall Auditing New York CISSP Security Company New York
    Firewall Consulting in Wichita, Sedgwick County, Kansas Cybersecurity Organization for CISSP
    Fremont Small Office Network Consulting Services California Newark Setup in California
    Global Cisco Small Business Computer Consulting Cisco Network Installations
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    ISR Routers Consulting Services 3800 Router Remote Support Services
    IT Outsourcing Group Bakersfield California Windows Server 2012 R2 IT Support in Bakersfield, Kern County
    Integration Services in Winston-Salem, NC Fedora Linux, Solaris, UNIX Support and Integration Winston-Salem
    Integration for Access Programming Firms for Microsoft Access performance tuning
    Integration for Microsoft Windows 7 Migration Windows 7 Help Desk Information Technology Consulting
    System Center 2012 Network Consultant
    Data center Management Automation Network Consulting

    Progent has more than a decade of background configuring, maintaining and troubleshooting the key platforms included with Microsoft System Center and can assist you to design, deploy, maintain, and repair your System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can help you to upgrade to the latest version of Microsoft System Center from an earlier one or from another datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.

    Jersey City, NJ Information Technology Consulting for Security Firewall Firewall Setup Jersey City Secaucus
    MOM 2005 Technical Consultant
    On-site Support for Microsoft Operations Manager 2005

    Small to mid-sized companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network service packages, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company networks world-class reliability, security, and performance.

    Juniper SSL VPN Cybersecurity Contractors Juniper SA6500 SSL VPN Protection
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    Power BI Data Prep Developer
    Power BI Mobile Apps Programming Firm

    Progent's Power BI consultants can help you to plan, install, manage, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI reports and dashboards. Progent can assist you implement and administer a local, cloud, or hybrid environment for Power BI.

    Mac Security Troubleshooting Macintosh Security Audits Support and Setup
    Mandrake Linux, Sun Solaris, UNIX Online Support in Pittsburgh Pennsylvania Onsite Technical Support Pittsburgh, PA
    Exchange 2003 Integration Support
    Microsoft Exchange Online Troubleshooting

    Progent's Microsoft Premier professionals offer world-class consulting for enterprise-wide deployments of Microsoft Exchange. Progent's experts can help you prepare for multi-location Exchange Server rollouts or updates and can supply onsite technicians to assist large companies with installations of Microsoft Exchange in the or any area covered by Progent's engineers.

    Mandrake Linux, Sun Solaris, UNIX Online Technical Support in South Hampton Roads Gentoo Linux, Solaris, UNIX Technical Consultant South Hampton Roads
    Marin County Computer Consultancy Group in California Cisco and Microsoft Small Business Computer Consultants for Davis in California
    IT documentation management Technology Professional
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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization platforms that allow small companies with multi- platform IT systems to save significantly on the costs of capital investments, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor independence.

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    Progent offers fast and affordable remote access to a certified Oracle database administration consultant or an Oracle application programmer. Progent can provide comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to design, build, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication tools and Oracle Database Resource Manage.

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    Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and expandability and is also easy to transfer to any data center. Progent's Private Cloud Hosting and Management services are based upon mature virtualization platforms that enable small businesses with mixed- platform environments to save significantly on the costs of capital investments, infrastructure support, and network management while achieving enterprise-class reliability and an unmatched degree of vendor independence.

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    Microsoft Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and associated Exchange components to reduce hardware costs and management overhead. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your small businesses to assess the potential advantages of Exchange Online, design a network topology that aligns with your business needs and budget, carry out an efficient move from your existing Exchange system to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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