|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange 2010, a DAG is a collection of up to 16 MBX servers in which any DAG server can host a copy of a mailbox database from any other server in the group. DAG servers work together to recover unassisted from failures that affect mailbox databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group consulting services to assist your organization to design, deploy and administer a high availability environment for your Exchange 2013 mailboxes. Also, Progent's Microsoft Exchange Server 2016 consultants can help you move your Microsoft Exchange 2013 DAG deployment to Exchange 2016 Server.
Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of background assisting manufacturing, distribution and service organizations to simplify complex supply chains and streamline key business processes in order to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that can range from occasional advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
How does Progent handle problem escalation?
Progent employs a team model for problem escalation, making it possible to fix even the most challenging technical issues that can crop up occasionally. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and affordably fix networking problems that would stymie ordinary IT service organizations. Working with thousands of customers on installation and troubleshooting jobs annually provides Progent a well-grounded perspective about what approaches succeed and which ones do not in resolving IT problems.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), Which is included with Windows Server and Windows desktop, is an advanced server role for web site hosting and web application development. The new releases offer enhanced security, reliability, expandability, and debugging while delivering major enhancements in automated administration. A variety of popular extensions to IIS have been integrated into newer releases including the rules-based Request Filter Module (previously called URL Scan), which can prevent potentially harmful HTTP requests from being executed by hosted web applications. Progent's IIS consultants can assist you to deploy IIS as well as the latest extensions to IIS Manager like the GUI interface for managing ASP.NET applications.
Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS Data Center in Sacramento is available for testing mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack adequate internal resources to assemble effective test environments, the lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.
What online services are available for maintaining Cisco routers?
Some of the typical remote Cisco router support services available from Progent's certified Cisco experts include setting up domain name, IP addressing, routing maps, T1, and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and line settings; upgrading router's IOS image; setting up and confirming failover; troubleshooting VPN issues; creating a network diagram and documenting router setup; plus policy and disaster recovery planning.
What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all support work to ensure clients do not feel ďcaptiveĒ to their IT service organization. Progent sends email accounts of services shortly after completion of each service task, and also provides a printed copy along with monthly billings. Comprehensive IT service documentation makes it less risky for clients to transfer to a new support organization or take on more support duties in house. Complete service reporting also provides IT managers the information needed to determine the value of support services and produce better informed IT budgets.
Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can assist the creative sides of macOS and OS X environments by providing consulting services and training in graphics, audio, and video. Progent's professionals can provide help in a range of Apple macOS and OS X applications such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with specific areas like scanning or digitizing audio or video or building a video post production lab.
Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
Progent's certified Cisco Wi-Fi controller consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller products. Progent can provide expertise for both physical and software-only wireless controllers and can help you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 Wi-Fi controllers from Cisco, Progent can provide Cisco 3504 wireless controller consulting, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller expertise.
How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of network consulting services to help organizations of all sizes to support, administer, and repair environments that incorporate workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.
What security support does Progent offer for Linux/UNIX environments?Security Administration Procedures
Security Architecture and Models
Access Control Solutions and Methodology
Software Development Security
Telecommunications, LAN and WAN Security
Disaster Recovery Planning
Law and Ethics
If you run a multi-OS business environment with Linux/UNIX and Windows servers, Progent can offer Linux and Windows security consulting by providing a CISSP-certified network professional to help your whole enterprise in a broad range of security concerns. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your company in a variety security fields including:
Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles built around the advanced problem solving abilities of Operations Manager, a next-generation network management software solution that tracks the availability, speed and security of your information system and detects anomalies before they can bring down your system. To provide more understanding concerning the performance and robustness of your network infrastructure, Progent can help you integrate and manage popular network monitoring tools based on the Linux OS.
More Questions and Answers
If your small business is in Marin County
and you are looking for technical help, information technology outsourcing, or high-level expertise from a Progent consultant,
call 415-526-1400 or visit Contact Progent.