|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How Can Progent Help with Windows Server 2008 R2?
The sophistication and versatility of Microsoft Windows Server 2008 requires an information technology professional with real-world experience and diverse knowledge in designing and deploying cohesive and comprehensive business information solutions. The professional experience of Progent's certified Windows Server 2008 experts, with an average of over ten years of background supporting Microsoft-powered technology, assures your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consultants can also help you to evaluate the advantages of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines local systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.
Does Progent offer project management services?
For advanced project management assistance, Progent can provide the services of veteran information technology experts with years of experience as technology project managers for application development, information technology deployment, and business process engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These proven project managers offer advanced management expertise to help enterprise customers to adhere to best practices to ensure that strategic projects are completed on time and on budget.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of remote computer support possible for emergency as well as standard problems. For emergency issues that affect multiple workers, key personnel, or a mission-critical program, the TRC is set up to respond in less than an hour. For standard issues, the TRC will within two hours. In all cases, your trouble ticket will be created promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will check with you regarding every corrected issue to verify you are satisfied with the results and willing to close out the ticket. Find out more details about Progent's TRC Customer Commitment.
Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help your business avoid being blacklisted and keep in compliance with industry privacy standards and government requirements like HIPAA and Sarbanes-Oxley. Read more about Progent's entire ProSight line of affordable managed services for small and medium-size organizations.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune numerous components of your Wi-Fi infrastructure such as access points, switches, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide online and on-premises assistance to help you build and administer a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the configuration of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing policy requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other additional fees that drive up service. For remote support during normal working hours, you only get charged for the actual time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when a Progent team member is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our expertís travel time, but never an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire service territory, an available consultant is usually close by to assist. Progent can in addition offer onsite technical support to most zip codes in the United States within one business day of receiving a support call. Progent's online support team has delivered assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)
What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-based virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consulting team offer advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange 2016 migration consultants can assist you in all phases of your migration to Exchange Server 2016 including designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Does Progent support all major data backup/recovery products and services?
Progent's data backup consultants offer support for a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent supports all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as an affordable and fully managed service for secure backup/disaster recovery.
Does Progent provide consulting services for Microsoft Small Business Server?
Although the Small Business Server family has been terminated, this software package remains popular. Progent provides extensive Microsoft SBS support services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your organization to assess the potential advantages of transitioning from a locally hosted environment based on Small Business Server version 2011 or earlier to a hybrid onsite/cloud network by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based applications. Whether your servers and applications are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of environments, Progent offers full-service consulting, troubleshooting, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and SQL Server.
Where can I review testimonials from Progent's customers?
Progent has provided online or on-premises IT support assistance to businesses in every state in the U.S. Many of these clients have shown their high regard for Progent via testimonials to the high quality of Progent's service staff. Take a look at Progent's customer testimonials to see what people have said concerning the high level of Progent's consulting services.
Does Progent offer desktop support services?
Progent can deliver a broad array of cost-effective support services to help your business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop support services include Windows 10 planning support, Microsoft Windows 8.1 consulting expertise, Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.
More Questions and Answers
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
and you require technical assistance, information technology outsourcing, or top-level services from a certified Progent consultant,
call 831-600-4300 or visit Contact Progent.