Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent has supported Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered system integration, customization, education, and debugging since the platform's original release. Progent offers top-tier expertise for upgrading legacy Dynamics GP deployments. Progent can help your business to plan, test, and carry out a cost-effective upgrade from a a legacy version of GP to the current version of Dynamics GP, Learn} about Progent's Dynamics GP upgrade and system integration consulting services.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch infrastructure management service makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out about Progent's complete ProSight suite of value-priced network monitoring and management services for small and mid-size businesses.

Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-grade Internet Data Centers in the and larger cities throughout the U.S., and Progent's colocation center consulting experts can improve your network's reliability and performance by helping you select a remote data center facility that addresses the specific needs of your organization such as geographic proximity, size, connectivity, affordability, and extra additional features and services. Progentís colocation center IT services are intended for businesses with hardware housed at co-location hosting facilities and in need of on-demand on-premises assistance at the colocation site as well as remote support from Microsoft and Cisco Certified experts. Progent provides a selection of colocation center consulting services including system topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, development and installation of fault tolerant configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering configurations.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot environments, the lab reduces capital outlay and technical risk while keeping critical network projects on schedule.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable access to an Oracle expert for Oracle database administration services or an Oracle software developer. Progent can help you to develop efficient mechanisms for key Oracle DBA activities such as performance tuning, backup and restore strategies, and database protection, or train your in-house personnel how to follow industry leading practices for streamlining major administration procedures. Progent can in addition offer the support of a PL/SQL developer to help you to design, tune, troubleshoot, or migrate Oracle applications that can range from forms to database-powered web sites. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper and can assist you to optimize existing SQL code by utilizing Oracle's SQL Tuning Advisor.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, provided with Windows Server and Windows desktop, is a sophisticated server role for web site hosting and web application development. The latest versions offer enhanced security, dependability, scalability, and debugging while delivering major enhancements in automated management. Many familiar extensions to IIS have been integrated into newer releases including the rules-based Request Filter Module (formerly called URL Scan), which is able to prevent dangerous HTTP requests from being executed by hosted web applications. Progent's IIS experts can help your company to configure IIS as well as the recent extensions to IIS Manager such as the GUI interface for controlling ASP.NET applications.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access consulting to show you how to plan and deploy fault-tolerant architectures for multiple-office connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers affordable non-stop interoffice connectivity.

What are the benefits of Progent's documentation of support services?
Progent provides complete and meaningful reports of all support activity to ensure customers donít ever feel ďcaptiveĒ to their IT service organization. Progent sends e-mail accounts of support activity immediately after finishing each service interaction, and also provides a hard copy along with monthly invoices. Complete network support documentation makes it less risky for clients to move to a different support provider or take on more support duties internally. Complete service reporting also give IT managers the information required to assess the quality of support services and produce more realistic IT expense projections.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates key technologies initially designed for and proven on Azure, among the world's biggest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can help you to assess the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a smooth upgrade strategy, train your IT administration and support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

Does Progent offer desktop support services?
Progent offers a broad range of cost-effective consulting and support services to help your company to install, integrate, repair, and administer desktop PCs and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 planning assistance, Windows 8.1 technical support, Microsoft Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit computing expertise.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server product line is no longer available, this software package is still in wide use. Progent provides extensive Microsoft SBS consulting services for all releases of the platform. Also, Progent's Windows Server 2012 R2 Essentials consultants can help your business to evaluate the possible advantages of transitioning from a locally hosted datacenter based on Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out an upgrade to Windows Server Essentials and to Microsoft's cloud-based application software. Whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent can provide comprehensive consulting, technical support, and application development services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and Microsoft SQL Server.

More Questions and Answers

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer assistance, IT outsourcing, or high-level services from a Progent professional, call 831-600-4300 or visit Contact Progent.

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For enterprises with branch offices in California or any area served by Progent's consultants, Progent's Microsoft-Premier IT consulting experts and authorized Cisco system consultants can provide a range of network consulting services such as project management, SOX compliance, site moves, corporate security, system architecture, on-site or remote emergency support, and technical support for data center hosting facilities. A Progent IT consultant can help you plan a multi-site network that makes efficient use of colocation facilities and Internet data centers. Progentís Microsoft Premier consultants can help major enterprises design, deploy and support massive rollouts of the latest versions of Microsoft products including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco products for connection solutions that combine simple, high-speed, integrated, and remote networking.

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Progent's Citrix-certified experts can help your organization to assess the strategic value of the available editions of Essentials for Hyper-V, help you to integrate Citrix management tools with your Microsoft Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and recoverability of your virtualized environment while reducing the cost of resources and support and simplifying management tasks.

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Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner and more secure Active Directory environment. Both versions also provide the ongoing advantages of advanced remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime.

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The cluster technology incorporated into the high-end editions of MS Windows Server 2008 is radically re-engineered to streamline the installation, setup, and management of server clusters that offer improved levels of network availability, protection, performance, and versatility. New or enhanced capabilities include automated cluster Validation, easier setup and installation, unified cluster administration, new cluster architecture for maximum availability, hardened protection and quorum structure, elimination of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of failover clusters, design and implement a deployment, educate your IT staff to manage your failover clusters, provide continuing consulting and support services, and produce and test a disaster recovery procedure.

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If your business does not require emergency online support but expects to need technical services with your network in the near future, you can conserve time and expenses and ensure that the appropriate expertise will be available when you need it by getting in touch with a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or email information@progent.com.

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Progent's Juniper Networks-certified NetScreen consultants can help you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to the latest Juniper technologies, and repair network infrastructure problems in all-Juniper or mixed-technology systems.

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Progent's MS Exchange Server Hosting and Management Services provide an enterprise-class data center that features backed-up power and environmental control systems, 24x7 staffed security and operations center, and failover access to tier-1 Internet service providers. Hosted Exchange servers are set up as virtualized machines for fault tolerance, smooth scalability, and fast recovery. Services feature complete incorporation with your network, access to mobile communication devices, automated monitoring of performance and network security, spam and virus filtering, security update and service pack control, Help Desk Call Center services, per-day data backup, and comprehensive messaging management support.

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Progent's Data Center professionals can help you find high availability data centers that meet the particular requirements of your business. High availability colocation sites are particularly attractive to small businesses due to of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Trying to create an in-house data center with even a minimum degree of fault tolerance is too costly for the majority of small organizations. Progent is ready to help you get all the benefits of non-stop data centers and fault tolerant colo sites by offering a full range of engineering and maintenance services.

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For large organizations, Progent can leverage in-house IT staffs by providing extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branches, Progent can perform as a seamless local extension of corporate network management. Progentís enterprise consulting services include company-wide security, remote branch office support, system design, Sarbox compliance, project management, and world-class service for multiple location network environments based on Enterprise Windows. Progent can offer field engineers and technicians to assist with a site relocation or branch move, or a system architect to assist with building or utilizing an Internet Data Center or co-location site.

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The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that minimizes your vulnerability to ransomware and aligns with your company's requirements.

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Citrix offers a powerful family of platforms that provide enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized delivery of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to evaluate the strategic advantages of Citrix virtualization products and help you plan, test, implement, troubleshoot, and maintain Citrix solutions.

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If your business runs a Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a wide range of security topics including security management practices, security design and models, connection control products and techniques, applications development security, operations security, physical security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic skills and international standards of performance that information security professionals are required to master. These accreditations give executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to deliver effective security management and engineering services.

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Progent's Linux support experts offer small companies and software developers support for managing and supporting Linux computers that coexist with Microsoft-powered technology. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise offers you an easy single consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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Progent's Citrix-certified experts can assist your organization to assess the potential business value of the various versions of Essentials for Hyper-V, help you to use Citrix management tools with your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials to improve the performance, uptime, flexibility, and recoverability of your virtualized network while lowering the cost of equipment and support and simplifying administrative tasks.

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Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system applications to meet your unique business needs. Progentís Microsoft-certified consultants provide experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for secure, company-wide resource sharing plus interfacing with Customer Relationship Management packages.

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Progent provides national urgent phone support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft products. Online technical support offers maximum leverage for your information technology dollar by extending client efficiency and limiting the time charged for computer repair services. Sophisticated online access tools and skilled service specialists and consultants allow Progent to handle most IT issues without wasting time and expense by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone help and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to help you with the most challenging network issues.

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Progent offers national remote phone support and troubleshooting services for companies that operate macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft technology. Progent's engineers offer Apple macOS and OS X clients a range of services such as desktop support, migration to the latest version of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online technical support offers maximum return for your IT budget by preserving client efficiency and limiting the hours charged for network analysis and repair. Sophisticated online support utilities and experienced technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your location. In most of situations your IT issues can be dealt with by telephone or through a combination of telephone help and online access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security professionals to assist you with the most challenging network issues.

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Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth backgrounds helping small and mid-size organizations to minimize network downtime by providing cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity experts can assist you to plan and validate a sensible business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery engineers can assist you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualized servers, clustering, network load balancing, transparent online backup, and multi-location data centers.

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Progent is among the most expert information technology consulting firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small and mid-size businesses get the full advantages of Microsoft Exchange 2000 under common situations including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

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Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of remote services to help your organization to plan, program, test, deploy, manage, and debug applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to move your existing Excel applications to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility problems between various versions of Office Excel. Progent can provide as-needed help to clients looking for a quick fix to a specific problem associated with Office Excel and Progent can also provide comprehensive project management services for upgrading or creating mission-critical application software built on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the special requirements of individual users or teams.

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To see replies to common enquiries about becoming a consultant at Progent, see Employment at Progent Frequently Asked Questions.

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Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage requirements for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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