|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the stability of business-critical applications by proactively identifying and helping to fix problems before they are able to crash a server. System Center Operations Manager can improve system performance by checking user-defined performance thresholds and use patterns on key servers, enabling IT support staff to be more efficient in integrating performance-related resources and to clean up problem areas before they cause serious system bottlenecks. However, setting up Operations Manager to take full advantage of this sophisticated monitoring software can be difficult. With over five years of experience with the NetIQ software upon which MOM is based, Progent's network experts can help you pick appropriate Operations Manager components, install and integrate Operations Manager, and write specialized rules, scripts, reports and alerts for your IT system. Progent can also document Operation Manager's network monitoring rules and procedures for your IT department.
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants offer online or on-premises support to assist organizations of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for all the products, technologies and services that make up creating a cohesive Cisco Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.
What are the benefits of Progent's documentation of support services?
Progent produces full and meaningful reports of all service work to make sure customers do not feel ďcaptiveĒ to their support provider. Progent sends e-mail accounts of services shortly after completion of each service interaction, and also encloses a hard copy along with monthly invoices. Complete network service documentation makes it less disruptive for clients to transfer to a new service provider or assume increased support duties internally. Complete support reporting also provides IT managers the information needed to evaluate maintenance services and produce better informed IT expense projections.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to design and install a WiFi network customized for your facilities, providing your business a wireless solution that delivers the coverage, speed, load-handling capability, QoS, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service. Progentís onsite survey includes onsite walkthroughs, spectrum and security assessment of your existing wireless network, evaluation of your buildingís floor plans, testing for RF interference, signal propagation modeling, selection of the best locations for client-specified WAPs such as Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document defining a new wireless network.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop solutions lower the work required for network administrators to install applications so that they are standardized throughout a corporate workforce, offer the power to manage rights to business data, and allow quick deployment of additional or upgraded desktops. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies desktop access, improves responsiveness, strengthens data security, centralizes administration, and offers an almost seamless client environment. Progent's desktop virtualization engineers can assist your company to assess the business benefits of Microsoft's virtual desktop solutions, configure test and production environments, improve your system infrastructure to support virtual clients effectively, evaluate and resolve security problems, and train your IT administrators to follow best practices to achieve a fast ROI from desktop virtualization.
Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for all of the network security services addressed under GIAC certification including evaluating network vulnerability, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 migration consultants can help you in all facets of your migration to Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel application experts offer affordable online programming services for programs that utilize Office Excel or Office 365 Excel as a tool for specialized business applications. Progent's engineers can help your company to design, program, test, deploy, and manage custom software; support and troubleshoot legacy software; and upgrade programs based on older releases of Excel to newer editions. Progent offers support for Microsoft Excel VBA and Microsoft Office Access program development and can help you to connect Excel-powered programs to Microsoft SQL Server or other external databases that can accommodate realtime data. Progent's Excel experts can also help you to implement environments that integrate Microsoft Excel with other Microsoft products including Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also assist your company to upgrade to newer Excel versions, including the advanced 64-bit version, and can deliver affordable remote virtual training classes in Excel that can be customized for individuals or large groups.
Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your business to design, configure, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, acts as the core of Cisco's communications and collaboration platform. CUCM and Unified CM Express (CME) provide a location-independent IP-PBX solution by integrating tightly with applications like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of CUCM configuration and debugging in areas such as integrating Voice over IP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering systems for survivability, and integration with Exchange Server and Skype for Business.
More Questions and Answers
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
and you are in need of computer help, IT outsourcing, or high-level services from a Progent professional,
call 831-600-4300 or visit Contact Progent.