For businesses of any size in Santa Cruz California, Progent offers convenient, quick, and economical contact with Cisco CCIE-Premier network experts. CCIEs are top-level network experts who achieve this prestigious recognition by completing strenuous testing by Cisco. CCIE-qualified engineers can tackle the most complicated problems surrounding network deployment, troubleshooting, and optimization. Progent's CCIE-certified support specialists operate directly with Cisco's internal staff in analyzing problems with Cisco IOS or NX-OS software and coming up with workarounds or obtaining program updates to correct problems. A Cisco-qualified CCIE can pinpoint the cause of computer network problems whether from hardware or software.

Progent offers affordable online access to a CCIE specialist so you has the opportunity to obtain high-level assistance for complex network issues that are impacting productivity but are beyond the experience of your local IT maintenance resources. Progent's Cisco CCIE-Premier network experts can examine your network via state-of-the-art remote connectivity tools in order to provide fast and cost-effective analysis and repair of critical network problems.

Progent's CCIE Support Services
Most CCIEs are employed by big enterprises or national Internet providers, and consequently their skills are not readily available to the general public. Progent is one of the rare support providers to make CCIEs available to help small and medium sized businesses. In addition, Progent can provide fast contact with a CCIE by telephone so you can receive immediate help for complex network problems that are hurting business productivity. To find out how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's online network troubleshooting.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Cisco's extensive selection of both new and legacy connectivity devices supported by Progent includes ASA 5500 Firewalls and PIX Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, Aironet and Meraki wireless access points and bridges, Cisco Meraki cloud-managed APs and switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus series switches, as well as security and Virtual Private Network solutions. With the resources of one of the largest teams of Cisco-premier CCIE experts of any independent consulting firm, Progent has priority access to Cisco's internal experts and Cisco's latest training tools to stay at the vanguard of network technology.

Software Update Management for Cisco Infrastructure Appliances
Software update management is a critical and complicated process. Prompt and correctly managed updating optimizes cybersecurity, compliance, uptime, and capability. Haphazard software update management can cause security vulnerabilities, compatibility issues, sluggish or erratic responsiveness, needless downtime, or loss of key functions. Patching entails more than periodic updates of an OS and apps for servers and user machines. Firmware updates can be as essential for network infrastructure appliances like routers, firewalls, and wireless access points.

Patch Management Support for Network Infrastructure Devices

Progent can provide software update management support for network infrastructure devices from Cisco and other vendors

Progent has provided advanced help for Cisco networking appliances for more than twenty years and Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. To find out about Progent's services for firmware update management, go to Progent's software update management services.

In order to learn more about Progent's online and on-premises support for Cisco technology, choose a topic:

Other Support Expertise Available from Progent
Progent also offers a broad selection of IT expertise in vital practice areas to assist companies to turn Cisco infrastructure technology into a cohesive information solution that provides competitive value. Some of the consulting services available from Progent's experts include project management support, VMware vSphere deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX virtual network design and integration, Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 hybrid cloud solutions, Windows Hyper-V deployment, business continuity planning and testing, Windows Server 2012 R2 support, penetration testing with NodeZero from Horizon3.ai, security compliance assessment, DBA and application expertise, and temporary Chief Information Officer consulting services.

Progent can also assist your IT team you to plan, deploy, administer and troubleshoot enterprise hybrid cloud solutions that incorporate physical and cloud hosted infrastructure and that utilize Cisco networking technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that address the unique needs of businesses in Santa Cruz California.



An index of content::

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    Progent's Microsoft certified support team can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the background to complete your project quickly and economically. Progent's Exchange 2003 help, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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    Progent's ransomware experts can help your business to evaluate your ransomware defenses, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    If your office computer system combines Solaris platforms with MS Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your operating systems to coexist for easy administration, seamless dataflow, high reliability, enhanced performance, and strong protection. Progent's Sun Solaris and MS Windows integration assistance services include network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical support and repair, in-person technical support, and Contact Center services.

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    64-bit Computing Engineer

    Progent's Microsoft-premier consultants can help your organization to update your workstations from 32 to 64 bits. Progent can help you to understand the risks and benefits of upgrading to 64-bit desktop processing, design an affordable migration strategy that reduces operational disruptions, and provide inexpensive, expert remote help to assist your company to configure 64-bit PC desktop operating systems and applications on your existing computers.

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    Exchange 2013 Configuration Technology Consulting Services

    Exchange 2013 incorporates major enhancements to the capabilities of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped structure. These improvements affect key areas such as manageability, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and management services for Exchange Server 2013.

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    ProSight VM Hosting Consulting Services

    Progent's ProSight Virtual Hosting service offers advanced virtual server architecture, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified engineering team to provide small businesses with a complete IT outsourcing alternative that improves network availability and protection, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have each of its software platforms and key application servers supported within a secure and reliable facility on a high-performance, non-stop virtual server configured and supported by Progent's computer service experts.

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  • SQL 2008 Analysis Services Consultant Services
    Engineer SQL 2008 Analysis Services

    Microsoft SQL Server 2008 offers powerful, familiar tools to IT professionals as well as to information workers, reducing the difficulty of designing, integrating, managing, and using enterprise data and database applications in environments ranging from mobile devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 require a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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  • Expert Development Amazon Marketplace Web Service development
    Amazon Marketplace Web Service development training Contract Programming

    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.

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    Progent's support services for software/firmware update management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as printers and scanners, network appliances such as switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics.

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    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools by SentinelOne to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.

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  • Consultant CME
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    Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, operates as the core of Cisco's collaboration portfolio. CUCM and Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver efficient and budget-friendly remote and onsite support to assist organizations of all sizes to create and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any facet of CUCM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for survivability, performance tuning, and integration with Exchange Server and Skype for Business.

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