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Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants can provide advanced expertise in deploying and using all editions of Microsoft Office Project and can deliver a wide range of cost-effective online support services based on industry best practices to help businesses of all sizes to get all the benefits of this powerful project management solution. Services available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants offer online and onsite consulting to help your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing reports to planning and deploying an advanced BI solution. Progent's management reporting consultants can assist your company to maintain your existing BI system, help you to upgrade reports from an outdated reporting product to a modern one, and deliver custom online training to meet your specific needs. Progentís business reporting and analytics professionals offer expertise in all popular business analytics reporting platforms such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.
What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network evaluation to ensure that your network meets professional levels of security and remote connectivity, round-the-clock server monitoring using MOM to anticipate problems before they impact your business, optional Help Desk Support from Progent's IT staff, security assessment to help preserve your system from hackers and viruses, installation of Service Packs and security patches for servers and applications, reduced rates on Progentís remote and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and support personnel.
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing model has no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that drive up support costs. For remote support from Progent during regular business hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to resolve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent consultant is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be charged for our consultant's travel time, but not a higher emergency rate. Since Progent maintains a large pool of expert consultants located throughout the entire service territory, an available engineer is usually near to help. Progent can also dispatch onsite technical support to the majority of zip codes in the United States within one business day of receiving a service request. Progent's online support team has provided assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site connectivity support to show you how to design and implement fault-tolerant architectures for multiple-office connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections based on non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide economical 24x7 interoffice networking.
My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online support program provides clients 24x7 access to online support from Progent's Technical Response Center (TRC). Support services available beyond normal business hours include fixing problems with Microsoft-based servers, Windows desktop troubleshooting, help with MS Office programs, network and system backup and recovery, and fundamental routing and switching help for Cisco technology.
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice specialists offer Cisco UC560 consulting services to help you to manage your legacy UC500 VoIP system or plan and carry out an efficient migration to a current VoIP solution.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup and disaster recovery offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read about Progent's entire ProSight line of low-cost outsourced network management services for small and mid-size organizations
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class colocation centers in the and larger metropolitan areas throughout the United States, and Progent's Internet data center consulting professionals can improve your network's reliability and performance by helping you choose a colocation facility that addresses the specific needs of your enterprise such as geographic location, space, communications, budget, and value-added features and services. Progentís data center support services are intended for companies with hardware located at colocation hosting facilities and requiring timely on-site service at the colocation facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a selection of colo center consulting services such as network topology evaluation, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of non-stop configurations, defining and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering systems.
Does Progent support all major data backup/recovery products and services?
Progent's data backup experts offer support for a wide array of products and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent supports leading data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized organizations as a low cost outsourced service for reliable backup and disaster recovery (BDR).
Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's expanding family of client productivity apps and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud services are available in a variety of subscription plans targeted at customers ranging from students and home offices to global enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can assist your business to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants support multi-platform networks that include Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that transparently combine on-premises and cloud resources.
How can Progent help improve the fault tolerance of my network?
Progent's consulting services for zero-downtime IT systems provide Microsoft and Cisco-certified network professionals who can show you how to implement a fault-tolerant network that includes essential technologies and processes for mission critical applications. Progentís consulting professionals can assist you to implement a network architecture with features such as fault tolerant Internet connections, system load balancing, zero-downtime data centers, multi-site backup, fault tolerant interoffice connections, and high-reliability multi-site networks. Progent can also provide disaster recovery preparedness consultants to help you plan, validate, and document a disaster recovery process based on best practices.
Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration consultants can help you with any stage of Azure cloud integration such as requirements definition, prerequisites assessment, solution architecture, pilot testing, deployment, automated administration, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your clients can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid ecosystem that transparently combines on-premises datacenters with Azure services.
Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, rationalize and implement a plan to to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also provide affordable and effective remote consulting services and technical support so you can manage 2012 deployments. Progent can assist you to determine the strategic value of migrating from earlier versions of Windows Server and can follow best practices to ensure a smooth move to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions
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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
and you are looking for technical support, IT outsourcing, or advanced services from a Progent consultant,
call 831-600-4300 or visit Contact Progent.