Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases throughput and provides redundancy by side stepping failed servers in a load-balanced array. Progent's load balancing engineering services address a wide selection of fault-tolerant load balancing solutions including network load balancing, load balanced applications, network infrastructure routing, and content delivery products including F5 Networks 3DNS. Fault tolerant load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the NLB mechanism of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 BIG-IP.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include system assessment to make sure that your computer system satisfies required levels of security and remote access, round-the-clock server monitoring using Microsoft Operations Manager to anticipate issues before they disrupt your business, optional Help Desk Services from Progent's technical experts, security audit to help preserve your network from intruders and viruses, application of Service Packs and security patches for servers and software, discounts on Progentís remote and on-premises network support services, and access to Progentís team of Microsoft-certified system engineers and support personnel.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Packages based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a next-generation server management software solution that monitors the availability, performance and security of your information system and identifies anomalies before they can bring down your system. To give you additional understanding concerning the performance and stability of your system infrastructure, Progent can help you deploy and operate leading network monitoring tools powered by the Linux OS.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for individuals who want to expand their understanding of critical office productivity tools and network technology. Read more about Progent's Microsoft Office Word and Office 365 Word custom training, Office Excel and MS Office 365 Excel training and consulting, MS Project training, and classes on macOS and OS X applications. In addition, Progent provides live remote webinar education classes. Virtual online classes offer a versatile and affordable solution for training your IT team to operate a broad range of key applications.

Progent also provides itemized documentation for all services performed. These in-depth service reports offer your in-house IT staff a convenient and helpful chronicle of important technical issues concerning your network and can shed light on how to anticipate and resolve problems in the future.

What are the advantages of Progent's model for remote support?
Many network problems can be resolved quickly by Progent's team of remote support experts. This eliminates lost network availability which can result from waiting for an on-site consultant to show up in person. In addition, many freelance engineers and network consulting groups demand minimum on-site charges that may turn a 10-minute visit into a two-hour invoice. Progentís model of charging per minute and charging only for support that is delivered allows Progentís remote service experts to resolve hundreds of small issues daily at the least possible expense. In addition, the security of having ready access to Progent's expert team of IT professionals opens the door to a new realm of sophisticated network solutions that many small companies might otherwise rule out because of the risk of having insufficient support resources.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for scanning the content of outbound email messages and attachments and preventing users from sending confidential or unauthorized information or spam. ProSight Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and keep compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn about Progent's entire ProSight line of affordable network management outsourcing services for small organizations.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 consultants can help your business in any and all phases of your upgrade to Exchange Server 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Does Progent offer stealth penetration testing services?
Stealth penetration checking is a key component of any overall network security plan. Progentís security professionals can run thorough unannounced intrusion security checks without the knowledge of your organization's in-house network support staff. Unannounced penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event log monitoring are properly configured and actively monitored.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer advanced expertise in implementing and operating all versions of Microsoft Office Project and can deliver a wide variety of affordable remote consulting services based on best practices to assist businesses of any size to get all the benefits of this powerful platform. Services available from Progent include solution planning, software configuration and migration, strategies for secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized online training.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) for Microsoft Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a collection of as many as 16 MBX servers where any DAG server can contain a replica of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to recover unassisted from failures that impact MBX databases. Progent's certified Exchange consultants can provide Database Availability Group support services to assist your organization to plan, install and administer an HA environment for your Exchange 2013 mailboxes. Also, Progent's Exchange Server 2016 experts can help you migrate your Exchange 2013 DAG deployment to Microsoft Exchange 2016.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), included with Windows Server and Windows desktop, is a sophisticated role for web site hosting and application programming. The new releases offer improved security, dependability, expandability, and debugging while also incorporating major enhancements in automated management. Many familiar extensions to IIS have been built into newer releases such as the rules-based Request Filter Module (formerly known as URL Scan), which can block potentially harmful HTTP requests from being run by hosted web software. Progent's Internet Information Services experts can assist you to deploy IIS as well as the recent extensions to IIS Manager such as the GUI for controlling ASP.NET programs.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 Server improves the speed and simplifies the deployment of Database Availability Groups, which offer an automatic failover cluster for high availability (HA). DAGs in MS Exchange 2016 Server reduce failover delay by an estimated one third relative to Microsoft Exchange Server 2013. Other improvements include configuration defaults that correspond to industry best practices for fault tolerance. Progent's certified Exchange consultants can provide Database Availability Group expertise to assist you to create, implement and administer a DAG environment the provides world-class security for your Exchange mailboxes.

More Questions and Answers

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you require computer support, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.

An index of content::

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Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest degree of dependability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting options are built on proven virtualization architectures that enable small companies with multi- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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Progent can supply small companies with an information management expert who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you integrate appropriate IT products to improve business operations so they match better with your business goals. Your business can develop and implement a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.

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Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security solutions for information systems with multiple sites, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants are available to assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without overly restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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SBS Premium Add-on Online Support
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Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a powerful but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server 2011 requires a network consultant with real-world expertise and extensive knowledge in designing and implementing cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, administering, and servicing network environments based on the SBS suite of servers and programs.

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Microsoft Small Business Server is a low-cost collection of essential servers that provides the basis for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET products included with Microsoft Small Business Server 2011 calls for a computer consultant with hands-on experience planning and building seamless, end-to-end business technology environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of background supporting computer systems based on Microsoft technology. This expertise ensures you results in deploying, managing, and maintaining network environments that incorporate the Small Business Server package of servers and applications.

Computer Support Companies for Microsoft SQL Server Microsoft SQL Server Small Business IT Outsourcing Company Dallas Texas
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Exchange Hosting Consult
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Progent's MS Exchange Server Hosting Support Services provide a world-class data center that features redundant power and environmental control systems, round-the-clock site security and operations center, and fault-tolerant connections to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtual servers for fault tolerance, smooth scalability, and rapid restoration. Services include complete incorporation with your business network, access to mobile computing products, continual monitoring of efficiency and network security, spam filtering, patch and revision management, Help Desk services, per-day data backup, and full email administration services.

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Progentís certified experts offer small and mid-size businesses world-class consulting support for SMS Server and Configuration Manager, Microsoft's standard tools for update and configuration management. Configuration Manager 2007 is the new name for the change management platform previously known as SMS Server. Configuration Manager 2007 provides a range of enhancements to SMS Server including full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified engineers can show you how to use SMS or System Center Configuration Manager economically for streamlined OS and application software installation, security patch control, application metering, and software license reconciliation. Progent's consultants can also assist your company to migrate efficiently from Systems Management Server 2003 to Configuration Manager 2007.

Consulting Company for Petaluma California Petaluma Consultancy Firm
Comprehensive Event Management Online Support Services
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Mid-sized companies can enjoy all the advantages of Microsoft Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced IT service programs, mid-size organizations can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, proactive warnings, in-depth reporting, Help Desk support, and remote troubleshooting. For companies with line-of-business environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide medium-size business networks world-class availability, protection and productivity.

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Progent can assist small businesses to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower equipment investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and ensure you avoid the common mistakes small companies make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android handhelds.

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If you are a network consultant with system support experience, joining Progent and working for our customers will enhance your abilities through collaboration with Progent's staff of motivated, high-output consulting experts. Progent's concentration on providing IT expertise and technical support to small businesses will give you the chance to consult in depth with business leaders and add tangibly to the success of exciting companies. Also, Our virtual office environment offers the most advanced tools for off-site service and wireless access to allow you to come up with fast solutions when you troubleshoot mission-critical problems.

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Progent's CISSP-certified network security experts can assist organizations of any size with any aspect of IT security. Progent can implement cost-effective security solutions that guard a small business from modern threats or Progent can plan, configure, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, online, and mobile users sharing IT resources distributed over multiple physical datacenters and various clouds.

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64-bit Migration Services

Progentís Microsoft-expert consultants can assist you to update your servers or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit computing, design an efficient upgrade process that minimizes business disruptions, and deliver inexpensive, professional online support to aid you to configure 64-bit software and applications on your current hardware.

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Progent offers customized remote training for an array of desktop apps and environments including Office and Office 365 Excel, Word, Publisher and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training offers the advantages of traditional physical classroom instruction, including immediate communication between students and teachers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the schedules of many workers. Available to individuals or classes of all sizes, Progent's live online instruction allows the teacher to run the seminar from an online office while the clients can be spread across a campus or across the country. Virtual instruction deploys powerful learning tools like virtual white boards, real-time questions, and shared desktops. Sessions can be brief and targeted to specific subjects or extended in time and broader in coverage.

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Exchange 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These improvements affect vital areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online support and management services for Exchange Server 2013.

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E-Mail Guard is Progent's affordable anti-spam and virus defense managed service that offers small companies world-class defense from spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-managed antispam and anti-virus services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server platform, hardware technology, or data center location.

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Windows, UNIX, Solaris Online Support Services
UNIX with Windows Consultant Services

If your office network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can assist you to integrate your computers into a unified environment that permits all your operating systems to run side by side for simple management, transparent information exchange, high availability, superior throughput, and strong security. Progent's UNIX and MS Windows integration assistance offerings feature network architecture configuration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical support and repair, in-person technical support, and Help Desk services.

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System Center Operations Manager Technical Support
Online Consulting for Microsoft System Center Operations Manager

Progent provides a variety of network service packages for small organizations. These information technology outsourcing and server monitoring services are built around the proactive problem solving capabilities of System Center Operations Manager 2007, a next-generation network and system management software platform that monitors the reliability, throughput, and safety of your information system and isolates incipient troubles before they can disrupt your network. With Progent's economically priced network service packages, small companies can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.

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Help and Support for Help Desk Sharing
Extended Helpdesk Engineer

Progentís Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

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Microsoft Expert Microsoft Azure hybrid cloud solutions Consultant
Hybrid cloud solutions Engineer

Progent offers advanced remote consulting services to help businesses connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

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Cisco Planning Network Installation
Computer Support Consultants for Cisco VoIP

Progent can provide fast online support from Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your network via advanced remote support utilities to provide quick and economical troubleshooting and remediation of critical network issues.

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Exchange 2016 Disk Availability Group Consulting Services
Integration for Exchange 2016 Compliance Search

Progent can help your business in all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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MS SQL Server 2008 Online Technical Support
SQL 2008 Analysis Services Professionals

Microsoft SQL Server 2008 delivers powerful, familiar tools to computer professionals and network users, reducing the difficulty of creating, integrating, managing, and using enterprise information and analytical programs on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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Microsoft Active Directory Consultancy
Windows 2008 Active Directory Integration Services

Microsoft Windows Enterprise Directory requires extensive hands-on experience to configure optimally across a large corporation. Progentís Microsoft Premier consultants are experts in planning, integrating, and maintaining complex Microsoft Enterprise Active Directory projects. Progentís fields of expertise with Windows Server Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy beta software configuration objects in online AD environments, and fixing failed installations of AD and Active Directory-associated applications.

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Technology Consulting Services for Microsoft Exchange Server 2016 Upgrade Planning
Microsoft Exchange 2016 Upgrade Computer Engineer

Progent can help you in all facets of your migration to Exchange 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Azure hybrid cloud integration Consultants
Microsoft Azure integration Design Firm

Progent can help you with any stage of Azure cloud migration including needs definition, prerequisites evaluation, system design, pilot testing, implementation, centralized administration, performance optimization, software license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so that your clients can securely access to Azure resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure services.