Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for critical workloads by providing centralized, cross-platform tracking of physical and virtual resources deployed across local datacenters and cloud environments. Progent's consulting team can provide world-class remote and onsite support to assist organizations of any size to plan, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can assist your company to move to SCOM 2016 from older releases or from different monitoring products, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants offer Aironet Wi-Fi AP planning and deployment consulting and Cisco wireless controller expertise to help you benefit from the 802.11ac Wi-Fi specification to get three times the speed for your wireless network while expanding the coverage area.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving capabilities of System Center Operations Manager, a next-generation server management software platform that tracks the reliability, performance and protection of your information system and detects anomalies before they can bring down your system. To provide additional understanding concerning the performance and robustness of your network infrastructure, Progent can help you integrate and manage leading network monitoring software based on the Linux operating system.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the availability of mission-critical applications by proactively detecting and helping to resolve trouble spots before they can bring down a server. System Center Operations Manager can optimize network performance by examining user-defined performance thresholds and use profiles on critical servers, allowing network managers to be more proactive in integrating performance-related products and to clean up problem areas before they cause serious network bottlenecks. However, setting up System Center Operations Manager to take full advantage of this complex monitoring tool can be difficult. With more five years of background with the NetIQ technology upon which MOM is derived, Progent's IT consultants can help you choose the proper System Center Operations Manager components, install and configure Operations Manager, and create custom rules, scripts, reports and alarms for your enterprise. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.

What security support does Progent offer for Linux/UNIX environments?
If you operate a mixed-platform business environment with Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified IT expert to assist your entire business in a extensive range of security concerns. CISSP Certification recognizes mastery of a global standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a broad range of security areas such as:

  • Security Management Procedures
  • Security Architecture and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecom, LAN and WAN Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Which ERP and MRP programs are supported by Progent?
    Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a range of products such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    What pricing structure does Progent use for support services?
    Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that increase support costs. For remote support from Progent during normal business hours, you only get charged for the actual time spent working on your problem. If it only takes ten minutes to resolve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's consultant is actually on premises solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may be charged for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located throughout the entire service territory, an available consultant is typically close by to help. Progent can also provide onsite service to the majority of zip codes in the U.S. within one business day of answering a support request. Progent's remote support team has provided assistance to small companies in every state (Refer to Progent's customer testimonials.)

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless network adapted to your facilities, providing you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey features onsite walkthroughs, RF and security audits of your current wireless network, analysis of your site's layout, testing for RF contention, RF propagation modeling, selection of the best placement for client-requested Wireless Access Points (WAPs) including Cisco Aironet access points, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing the new wireless network.

    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has published an IT outsourcing white paper that describes the benefits businesses of any size can gain by outsourcing or co-sourcing IT support and other computer services. Progent has also produced IT Outsourcing fact sheets for three service packages targeted for small and medium sized businesses.

    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is dedicated to providing the highest level of online computer support services possible for both emergency and standard problems. For urgent problems that affect many workers, crucial personnel, or a mission-critical application, the TRC will respond in one hour or less. For non-critical problems, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you regarding every resolved problem to confirm you are satisfied with the resolution and ready to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco appliances, you may be running an outdated version of Cisco IOS, the operating system used in most Cisco router and current switches from Cisco. Cisco often publishes updates to IOS in order to fix problems, shore up security weaknesses, or add functionality. However, upgrading Cisco IOS and other Cisco OS platforms can be tricky, depending upon your Cisco device and your system infrastructure. For example, there may be limited internal RAM that could cause a new software release to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a wide array of services associated with upgrading Cisco IOS or any Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your router software, propose sensible updates, provision Cisco devices, transfer images/, activate and test your Cisco software, tune throughput, resolve problems, and train your network support staff how to utilize any significant new features.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 (formerly Great Plains) features a new design that enhances cloud integration, supports popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to address the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this powerful platform.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune numerous components of your wireless infrastructure such as access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration consultants can provide remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

    More Questions and Answers

    If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer help, IT outsourcing, or high-level services from a Progent professional, call 831-600-4300 or visit Contact Progent.

    An index of content::

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Medium-size businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

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    Progent is hiring a variety of on-staff workers including motivated Microsoft Certified Systems Engineers; network consultants with Cisco CCDP or CCIE certification; and consultants for advanced network design with backgrounds in mobile connectivity, wireless integration, non-stop environments, business continuity solutions, data preservation, and server virtualization. We are also hiring workstation support experts, remote troubleshooting specialists, and CISSP or CISA certified security consultants. Progent is also seeking experienced managers and administrators able to operate effectively in Progent's dynamic, virtual office environment. Progent works with freelance consultants with proven expertise and working experience in high-demand information technology areas outside Progent's main service concentration. Our Experts Group includes contractors who offer advice and development support for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of popular platforms such as Linux derivatives, Apple OS, or Sun, or can provide expert skills in areas like telecommunications, web site design, EDI, web commerce, or database management. Freelance consultants premier by Progent coordinate with Progent's in-house consultants to deliver end-to-end IT services for small and midsize business networks.

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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located as far as 300km apart from each other. Progent's roster of veteran IT experts can assist you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with tasks like assigning disk pools, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to show adherence with information assurance standards and government requirements.

    Exchange 2007 Remote Support Services Los Angeles County Server Install for Exchange 2003 Server
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    Fault-tolerant Interoffice Connections Integration Services Fault Tolerant Interoffice Connectivity IT Consultants
    Exchange 2016 Integration Support and Setup
    Online Troubleshooting for Exchange 2016 Edge Transport Server

    Progent can assist you in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; setting up HLB for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

    Firewall Cybersecurity Tech Services Security Firm Massachusetts
    Cisco Certified Network Associate (CCNA) Setup
    Microsoft Certified Solution Developer (MCSD) Networking Firm

    Progent provides clients the services of consultants who have been awarded some of the IT industry's most prized credentials. Progent thinks that customers have the right to be sure that their IT service professionals have accredited testing plus broad practical backgrounds so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly better vendor support than is offered to non-certified consultants, enabling Progent to deliver customers a higher level of computer support. In addition, major credentials such as CISSP or ISSEP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by using the services of accredited industry experts.

    Firewall Firewall Support Spokane Security Security Consultants
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    Fort Wayne, IN Systems Engineer Top Ranked Fort Wayne, Indiana Tech Outsourcing
    Security Vulnerability Assessment Professionals
    Computer Security Vulnerability Assessment Services

    Progent offers several security service bundles intended to provide larger enterprises an objective and comprehensive network security assessment from a team of premier security engineers. All Progent's security assessment bundles incorporate a suite of services including automated scans from within and from beyond the network security perimeter, professional interpretation of scanned data by certified security consultants, production of a paper explaining the results, plus a live high-level executive outbrief and an in-depth live review for internal IT administrators.

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    Juniper J6350 Router Cybersecurity Organizations Cybersecurity Firm
    SCOM Management Packs Specialist
    Support and Integration for SCOM 2012 Migration

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical problems uncovered by Microsoft SCOM 2012.

    Juniper Technology Cybersecurity Consultancy Juniper Forensics Services
    Linux Remote Consultants Information Technology Consultants for Linux RedHat Online
    Signature-based Virus Protection Consulting Services
    ProSight ESP Endpoint Security Remote Consulting

    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware.

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    Progent offers affordable remote access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent can provide comprehensive database administration services for all versions of Oracle's RDBMS platform and can also help design, create, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Database Resource Manage.

    Microsoft Certified Knowledge Transfer Onsite Technical Support Expert Training On-site Support
    Microsoft Entourage and Exchange Technology Consulting
    Mac and Exchange Consultants

    Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who run Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, examine the GAL, copy addresses, sync up calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are enabled. Progent also offers specialized one-on-one Entourage training.

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    Exchange 2013 Active Directory Online Help
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    Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a redesigned architecture. These enhancements affect vital areas like ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible advantages of migrating to Exchange Server 2013, design a cost-effective validation and deployment plan, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange 2013.

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    Progent's company culture will make you a better professional by enhancing your technical knowledge and increasing the satisfaction of your clients. Progent makes good on this commitment by attracting the top consulting talent for you to work with, offering an advanced network and communications architecture, using custom application utilities to deliver the highest level of support, and by optimizing our business structures for attracting and keeping clients.

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