|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for critical workloads by providing centralized, cross-platform tracking of physical and virtual resources deployed across local datacenters and cloud environments. Progent's consulting team can provide world-class remote and onsite support to assist organizations of any size to plan, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can assist your company to move to SCOM 2016 from older releases or from different monitoring products, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants offer Aironet Wi-Fi AP planning and deployment consulting and Cisco wireless controller expertise to help you benefit from the 802.11ac Wi-Fi specification to get three times the speed for your wireless network while expanding the coverage area.
Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving capabilities of System Center Operations Manager, a next-generation server management software platform that tracks the reliability, performance and protection of your information system and detects anomalies before they can bring down your system. To provide additional understanding concerning the performance and robustness of your network infrastructure, Progent can help you integrate and manage leading network monitoring software based on the Linux operating system.
What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the availability of mission-critical applications by proactively detecting and helping to resolve trouble spots before they can bring down a server. System Center Operations Manager can optimize network performance by examining user-defined performance thresholds and use profiles on critical servers, allowing network managers to be more proactive in integrating performance-related products and to clean up problem areas before they cause serious network bottlenecks. However, setting up System Center Operations Manager to take full advantage of this complex monitoring tool can be difficult. With more five years of background with the NetIQ technology upon which MOM is derived, Progent's IT consultants can help you choose the proper System Center Operations Manager components, install and configure Operations Manager, and create custom rules, scripts, reports and alarms for your enterprise. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.
What security support does Progent offer for Linux/UNIX environments?Security Management Procedures
Security Architecture and Paradigms
Access Control Solutions and Processes
Software Development Security
Telecom, LAN and WAN Security
Disaster Recovery Planning
Law, Investigation, and Ethics
If you operate a mixed-platform business environment with Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified IT expert to assist your entire business in a extensive range of security concerns. CISSP Certification recognizes mastery of a global standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a broad range of security areas such as:
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Software (formerly Microsoft Navision)
Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
Microsoft Dynamics RMS (Retail Management System)
Macola ERP by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Accounting Software by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a range of products such as:
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that increase support costs. For remote support from Progent during normal business hours, you only get charged for the actual time spent working on your problem. If it only takes ten minutes to resolve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's consultant is actually on premises solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may be charged for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located throughout the entire service territory, an available consultant is typically close by to help. Progent can also provide onsite service to the majority of zip codes in the U.S. within one business day of answering a support request. Progent's remote support team has provided assistance to small companies in every state (Refer to Progent's customer testimonials.)
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless network adapted to your facilities, providing you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey features onsite walkthroughs, RF and security audits of your current wireless network, analysis of your site's layout, testing for RF contention, RF propagation modeling, selection of the best placement for client-requested Wireless Access Points (WAPs) including Cisco Aironet access points, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing the new wireless network.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the benefits businesses of any size can gain by outsourcing or co-sourcing IT support and other computer services. Progent has also produced IT Outsourcing fact sheets for three service packages targeted for small and medium sized businesses.
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of online computer support services possible for both emergency and standard problems. For urgent problems that affect many workers, crucial personnel, or a mission-critical application, the TRC will respond in one hour or less. For non-critical problems, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you regarding every resolved problem to confirm you are satisfied with the resolution and ready to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.
Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco appliances, you may be running an outdated version of Cisco IOS, the operating system used in most Cisco router and current switches from Cisco. Cisco often publishes updates to IOS in order to fix problems, shore up security weaknesses, or add functionality. However, upgrading Cisco IOS and other Cisco OS platforms can be tricky, depending upon your Cisco device and your system infrastructure. For example, there may be limited internal RAM that could cause a new software release to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a wide array of services associated with upgrading Cisco IOS or any Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your router software, propose sensible updates, provision Cisco devices, transfer images/, activate and test your Cisco software, tune throughput, resolve problems, and train your network support staff how to utilize any significant new features.
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) features a new design that enhances cloud integration, supports popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to address the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this powerful platform.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune numerous components of your wireless infrastructure such as access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration consultants can provide remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
More Questions and Answers
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
and you are in need of computer help, IT outsourcing, or high-level services from a Progent professional,
call 831-600-4300 or visit Contact Progent.