Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers in-depth consulting know-how in special application areas, enabling you to develop fast, affordable and effective IT solutions that address the unique needs of your organization. Progent's line-of-business software developers can help your business to customize Microsoft's popular eCommerce-capable products including:
  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide remote or on-premises help from a certified CCIE specialist to help your business to design, deploy, administer and repair unified communications networks based on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting companies of any size to build collaboration ecosystems by delivering expert services that include Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, IP voice and video phones setup, and Cisco wireless IP phone deployment. Progent can help you with Cisco's extensive library of Unified Communications applications such as Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express, and Unified Attendant Console.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's certified Office Word and Office 365 Word consultants offer a wide selection of affordable remote support services to assist you to maintain your legacy Microsoft Office Word solution or help you to migrate to a newer version of Office Word. Services available from Progent's experts include VBA programming, identifying and resolving compatibility problems between different versions of Office Word, interfacing Office Word with different Office apps like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security support, and smart phone and tablet synchronization, and online Office Word and Office 365 Word training tailored for your special requirements.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to provide fast, zero RPO disaster recovery between sites located up to 300km away from one another. Progent can provide access to a NetApp MetroCluster consultant who can assist your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your DR system to prove adherence with information assurance standards and regulatory requirements.

    How does Progent handle problem escalation?
    Progent uses a collaborative model for problem escalation, making it efficient to deal with even the toughest network issues that can crop up occasionally. By leveraging 100s of consulting-years of background from Progent's Microsoft and Cisco-premier consultants, Progent can quickly and cost-effectively resolve issues that would stymie most computer service companies. Working with thousands of businesses on implementation and integration projects every year provides Progent a unique understanding concerning what techniques work and which do not in solving network issues.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, acts as the center of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's CCIE-certified CUCM experts can assist with any aspect of Unified CM support and troubleshooting in areas that include integrating VoIP phones and video phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Exchange Server.

    Does Progent offer fast and affordable network health audits?
    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and more secure AD implementation. Both versions also offer the long-term benefits of advanced remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. To find out more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent offers affordable access to an Oracle expert for Oracle DBA services or an Oracle software programmer. Progent can help you to develop effective solutions for critical Oracle DBA tasks such as performance tuning, backup/recovery processes, and information protection, or train your in-house personnel to follow industry best practices for simplifying various administration tasks. Progent can in addition offer the services of a PL/SQL programmer to assist your company to design, tune, enhance, or migrate Oracle programs that can range from forms to database-powered web commerce sites. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune current SQL programs by utilizing Oracle's SQL Access Advisor.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost AD objects, clean-up of beta software configuration objects in on-line Active Directory environment, and fixing of unsuccessful setups of Active Directory and AD-enabled applications. Progent is also experienced in working with advanced Active Directory utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key issues including AD naming conventions, hierarchical model, IT management structure, utilization and structure of group policy objects, as well as protection and monitoring definitions. Progent can also evaluate the impacts of alternate server and service configurations on capability and speed. Progent can help businesses to plan and roll out configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

    How can Progent help us design and manage a virtualization solution?
    Virtualization technologies allow businesses to optimize resource utilization, streamline network management, and enhance application availability and security. operate multiple virtual servers on a single actual computer. Typical applications for virtualization include resource consolidation, low-cost platforms for programs that only run on older OS software, and affordable quarantining of software development or testing environments from on-line systems. Progent's virtual server engineers offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows Server Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and management, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize performance, fault tolerance and ease of administration while at the same time cutting costs; suggest and test business recovery plans that reduce productivity loss in case of a catastrophic failure; and provide ongoing support, repair, and consulting assistance as virtualization technology advances.

    More Questions and Answers

    If your small business is in Sonoma County and you are in need of computer help, information technology outsourcing, or top-level services from a Progent engineer, call 707-303-4400 or visit Contact Progent.

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    Progent's Solaris family support experts provide small businesses and developers help with managing and supporting Solaris systems that run with Microsoft-based networks. Progent offers your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with an easy one-stop consulting firm to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    If you want to revamp your production web site, create internal webs for applications such as HR or employee education, establish a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's experts can also help you design and maintain a secure, fault-tolerant server and communications network, including remote and wireless access, to support your web solutions.

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    Cisco's security and offsite access technology for small businesses provide a complete line of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and CCNP qualifications who are able to help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that align best with your business objectives.

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    Progent can help organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts, networking, storage systems, and libraries; design, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to migrate from a legacy edition of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support networks that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Mac and Windows users.

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    Windows 8.1 is designed to run on devices ranging from smart phones and tablets to power-user desktops. A wealth of innovative capabilities, including its touchscreen support and iconic tile GUI, provide a broad selection of benefits for organizations who understand how to put them to work. Progent's Windows experts can help bring your organization up the learning curve with Windows 8.1 and make sure you gain maximum business value from the product's various technical enhancements.

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    Progent's productive atmosphere will make you a better consulting professional by enhancing your technical knowledge and increasing the satisfaction of your clients. Progent delivers this promise by attracting the best professional experts for you to work with, offering an advanced network and communications architecture, running custom application tools to deliver the highest level of service, and by optimizing our business structures for attracting and retaining customers.

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    Progent's ProSight family of managed services are geared to provide organizations who have small internal network support teams with affordable help from world-class management platforms and technical experts. Advantages of the ProSight line of managed services include predictable IT maintenance expenses, smart automation of common management tasks, ongoing adoption of the latest technology, graceful transition from older systems to modern solutions, improved alignment of computer technology with strategic goals, access to seasoned IT consultants, and freeing up management to focus on business issues instead of ever-changing network technology.

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    Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft Premier IT consulting professionals. With Progent's affordably priced network service programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, protection, and productivity.

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    Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching solution for protecting the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you design, cost-justify, test, implement, customize and support the any version of ISA Server on your information system.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.