Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts can provide comprehensive online and on-premises support for Microsoft Project Server as well as for all Microsoft products that work in conjunction with Project Server. Consulting services offered by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 planning and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Excel 2016 and Microsoft Office 365 Excel development, and PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to help your company to enhance your infrastructure to support local, branch, at-home, and mobile users so that they can use Microsoft Project Server 2010 to work together securely and productively. Progent's network security experts can assist your IT team to define and enforce security workflows that protect important project information without interfering with efficient information sharing.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the availability of business-critical applications by proactively detecting and helping to resolve trouble spots before they are able to crash a network. Operations Manager can optimize network throughput by examining selected performance levels and use profiles on critical servers, allowing network managers to be more proactive in adding performance-related resources and to eliminate problem areas before they cause serious system bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this sophisticated monitoring software can be difficult. With more five years of experience with the NetIQ technology upon which MOM is based, Progent's IT consultants can help you pick the right Operations Manager components, install and integrate Operations Manager, and write specialized rules, scripts, reports and alarms for your network environment. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies allow businesses to maximize utilization, streamline network management, and enhance application availability and data protection. run several virtual servers on a single physical computer. Typical applications for virtual servers are resource consolidation, low-cost platforms for applications that require older operating systems, and affordable segregation of software programming or testing environments from on-line systems. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX virtual network design and management, and Citrix XenServer assistance. Progent can deploy virtual servers to maximize speed, fault tolerance and ease of administration while simultaneously cutting expenses; propose and verify disaster recovery plans that reduce productivity loss in case of a catastrophe; and deliver ongoing maintenance, troubleshooting, and consulting assistance as computer technology advances.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance built by Barracuda or a virtual appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to assist you to design, integrate, operate and repair a BDR system based on Barracuda Backup. For additional information, see Barracuda Backup and disaster recovery consulting and management.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, deploy, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 support experts can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support, staff, develop an enterprise-wide security plan, automate IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to assess the benefits of Windows Server 2016 for your environment and design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade experts can help your organization to update your application servers and workstations affordably from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit processing, design a cost-effective upgrade process that minimizes business interruptions, and deliver timely online help to aid your company to install 64-bit software and application programs on your current hardware. Progent's Microsoft-certified network consultants can assist you to integrate the 64-bit versions of Microsoft platforms such as Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with administering, supporting and repairing information technology environments powered by Microsoft Windows Server 2003, and can help with your transition to Windows Server 2012 R2 or later from Windows Server 2003. Progent's migration services include design, deployment, integration, piloting, education, and online troubleshooting. If you are considering creating a hybrid architecture that combines local resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified engineers have in-depth information technology industry backgrounds, in the trenches of IT support, executing a multitude of technical tasks for a diverse assortment of clients. Every Progent expert carries a set of personal best practices from this extensive industry background, and these are further enhanced by the corporate-wide leading practices education that Progent teaches its support staff. For larger projects, Progent technical team members utilize the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into well defined and manageable components that decrease the risk of a project getting out of control.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 incorporates major improvements in key areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including system design, deployment, administration, troubleshooting, and application development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment. In case your organization is currently using SQL Server 2014, Progent can help you to carry out an efficient migration to SQL Server 2016.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest level of remote IT support possible for both emergency and standard issues. For emergency issues that affect many users, vital individuals, or a line-of-business application, the Technical Response Center will respond within an hour. For standard problems, the TRC will within two hours. Under any circumstance, your ticket will be generated promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will contact you regarding each corrected issue to verify you are comfortable with the resolution and ready to close out the ticket. Learn more details concerning Progent's TRC Customer Commitment.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to design and install a Wi-Fi wireless network optimized for your facilities, offering you a WLAN that delivers the coverage, speed, capacity, QoS, security, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service. Progentís onsite wireless survey features onsite walkthroughs, RF and data protection assessment of your current wireless network, analysis of your buildingís floor plans, measuring for radio frequency interference, RF propagation modeling, selection of optimum locations for customer-requested WAPs including Aironet access points, Meraki access points and Apple AirPort equipment, and a comprehensive document defining a new wireless network.

Does Progent offer consulting help for server clustering with Windows Server?
The failover clustering feature set built into the latest versions of Windows Server has been radically re-engineered to simplify the installation, configuration, and maintenance of server clusters and to provide improved levels of network dependability, protection, performance, and versatility. New or improved features include automated cluster verification, easier setup and deployment, improved cluster administration, new cluster infrastructure for maximum uptime, better protection and quorum structure, fewer failure points, more storage and RAM capacity, improvements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's certified failover cluster experts can help you assess the advantages of Windows clustering, design and implement an installation, educate your IT personnel to manage your failover clusters, deliver continuing consulting and support services, and produce and test a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:



More Questions and Answers

If your small business is in Sonoma County and you are looking for computer support, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 707-303-4400 or visit Contact Progent.



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Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for on-premises networks, private and public clouds, or hybrid deployments. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, fault tolerance, and application mobility.

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Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single point of control for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can help you with any facet of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid environments.

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Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

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Progent provides nationwide remote technical support and troubleshooting services for companies that run Sun Solaris networks or whose information systems feature a mix of Solaris and Microsoft Windows technology. Remote network consulting offers optimum return for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and engineers allow Progent to handle the majority of network problems without wasting time and expense by traveling to your location. In most of cases your network issues can be remediated over the phone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security specialists to assist with the most challenging system issues.

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Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and safer AD environment. Both options also provide the long-term advantages of advanced remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime.

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Progent offers the temporary assistance of a veteran Chief Information Officer who can provide a broad perspective to assist your company pick and support network solutions to meet your present needs and that can serve as a solid foundation for your future growth. Progent's part-time Chief Information Officer consulting services offer economic leverage to organizations who want to optimize the impact of their network expenditures but who are without the budget or unwilling to add one more executive-level position to their head count. Because Progent is vendor-neutral, with a large team of engineers certified to support all leading OS platforms and connectivity technologies plus a broad range and business applications, Progent is in a unique position to offer objective recommendations as well as expert technical help for building and maintaining IT systems that fit the particular requirements of your business.

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If you have a small business information system with 10 to 50 network clients, Progent's IT outsourcing services save your business from dependence on an individual independent service provider while giving you cost-effective and dependable access to high-quality technical expertise. By delivering network support help when you require it, providing specialized knowledge for key applications, offering value-added support such as automated network monitoring, and billing only for support you use, Progent gives you an affordable way for maximizing the productivity of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information system and to benefit from quick access to the skilled consulting ordinarily available only to businesses who can afford a sizeable internal IT organization.

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Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of a new generation of enterprise-class programs that can provide your business a significant competitive advantage. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad range of affordable online support services to help you to manage your existing Microsoft Office Word environment or help you to move to a current release of Office Word. Support available from Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different releases of Office Word, integrating Office Word with other Microsoft Office applications like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, smart phone integration, and remote training tailored for your special requirements.

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Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business benefits of upgrading to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your databases and applications to any deployment model including local, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support ranging from on-demand design assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on time and within budget.

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Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines management via integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts can provide remote and on-premises support to help you to maintain and troubleshoot your current Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.

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Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.

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Progent delivers the help of Microsoft and Cisco-Premier IT support professionals to show customers economical ways to help organizations maximize the value of Microsoft and Cisco products. For environments that range from remote offices to large corporations, Progent's expert consultants can assist you to improve your network's e-mail infrastructure, protection, reliability, throughput, and network administration.

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Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.

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Progentís Technical Response Center (TRC) offers low-cost nationwide after-hours remote assistance for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers offer extended hours telephone help and remote secure network access to isolate and resolve network problems rapidly and economically.

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Progent's ProSight Virtual hosting services provide small companies a range of advantages such as lower capital costs, savings on operational costs, better management focus, enterprise-class security, greater availability, and regulatory compliance.

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Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for professionals who are on the move within office, hospitality, health-care or other environments where IT management requires portable phones that offer more control, security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless IP phones usually requires that you configure and fine tune many components of your Wi-Fi infrastructure including APs, routers, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified experts offer remote and onsite support to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing services that can range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in a solution that gives the maximum level of dependability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are based upon proven virtualization technologies that allow small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor independence.

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The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that reduces your exposure to ransomware and meets your company's needs.

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