Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications that include Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Does Progent offer stealth penetration testing services?
Stealth penetration testing is an important part of any comprehensive network security plan. Progentís security professionals can perform extensive unannounced penetration security tests without the awareness of your company's in-house IT staff. Unannounced penetration testing uncovers whether current security defense tools such as intrusion incident alerts and event log monitoring are correctly configured and consistently monitored.

How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 consultants can deliver a variety of consulting services to help companies of all sizes to maintain, administer, and troubleshoot networks that include workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration help.

My business application needs 24x7 support. Can Progent help?
Progent's low-priced after-hours remote support program offers companies 24x7 access to remote support from Progent's Technical Response Center (TRC). Support services available outside normal work hours include resolving issues with Microsoft server products, Microsoft Windows desktop troubleshooting, assistance with MS Office applications, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer comprehensive remote and on-premises support services for Microsoft Project Server as well as for all Microsoft products that integrate in conjunction with Microsoft Project Server. Services provided by Progent include Project Professional integration, SharePoint 2013 design and deployment, SQL Server 2016 integration, SQL Server 2014 support, MS Exchange Server 2016 migration, Exchange 2013 consulting, Excel and Office 365 Excel development, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist your company to optimize your environment to accommodate local, branch, at-home, and mobile workers so they can utilize Project Server 2010 to work together securely and efficiently. Progent's security consultants can assist you to adopt and police security policies that safeguard important business information without interfering with efficient information sharing.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any aspect of information system security. Progent can help create efficient cybersecurity systems that protect a small business against advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that support onsite, remote, and mobile users accessing IT resources distributed over a mix of physical sites and public and private clouds.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS integration experts can provide cost-effective online support to help businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent offers as-needed consulting or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate efficiently to the Amazon AWS cloud platform.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the initial SharePoint product was published more than a a dozen years, and Progent has the scope of technical knowledge to assist businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine whether an on-premises, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management support or can assist in specific jobs related to your SharePoint 2013 deployment.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application developers, database architects, and DBAs offer affordable remote database administration or application development support and can assist businesses of any size to configure and maintain MySQL within a reliable network infrastructure that provides advanced speed, scalability, and protection. Progent also has proven skill helping businesses migrate databases from Oracle to MySQL.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn about the complete ProSight family of low-cost managed services for small and mid-size organizations

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers improves performance and offers fault tolerance by working around downed servers in a load-balanced array. Progent's load balancing consulting services cover a broad array of high-availability load balancing solutions such as system load balancing, load balanced application software, LAN/WAN backbone routing, and content dispatching products including F5 Networks 3DNS. Non-stop load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help you to plan, configure, and fix any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the business value of your information system.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have deep knowledge troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of evaluation software configuration objects in production Active Directory systems, and fixing of failed installations of Active Directory and AD-dependent software. Progent is also proficient in working with ďexpert onlyĒ Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important issues such as AD naming conventions, hierarchical structure, IT administration structure, selection and design of group policy objects, plus protection and auditing definitions. Progent can also evaluate the impacts of alternate server and service configurations on capability and speed. Progent can assist companies to plan and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, visit Progentís shared Help Desk services.

More Questions and Answers

If your small business is in Sonoma County and you are looking for computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 707-303-4400 or visit Contact Progent.

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Progent can help your business in all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Progent's Microsoft and Cisco certified Consultants provide three ways to help medium-size and large companies create a cost-effective and successful in-house Network Support Help Desk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, education of internal personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help businesses analyze the numerous top level Help Desk application programs on the market and determine which products may be excessively expensive, lack critical functions, or align badly with your company's business goals. Progent also offers short-term staffing for businesses who want to reinforce their in-house Help Desk staff for special tasks or to substitute for vacationing or incapacitated personnel.

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Radvision Telepresence Technology Professional
Specialist for Videoconferencing

Progent can provide the support of a senior consultant with extensive hands-on experience installing, managing, and upgrading video conferencing platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal IT management team, your Internet Service Provider, and your telepresence technology supplier to help your organization maximize the strategic value of your telepresence ecosystem.

Configuration for Wireless EMail Wireless Consultant Services
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Microsoft Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network calling. Lync 2010 can enhance the capability of Exchange Server, SharePoint and Office desktop or Office 365 and simplify management through integration with Windows AD. Lync can also reduce expenses by doing away with VoIP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support to help your company to manage and repair your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist your organization to design and execute an efficient Skype for Business upgrade.

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VMM Console Support Outsourcing
Microsoft Experts SCVMM 2012 Backup and Recovery Remote Technical Support

Progent can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to move from an older edition of SCVMM or from a third-party management system, and Progent can help you to enhance and repair your current SCVMM environment so you realize the highest possible return on investment.

Exchange Server 2016 Small Business IT Consulting Company Exchange 2007 Computer Consultancy Company
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IT Outsourcing Best Practices Article Advantages of IT Outsourcing White Paper
Wireless Support
Aironet 2700 Access Point Support and Setup

Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

Implementation Onsite Technical Support for Monterey County California
MAS 90 Integration Axapta Installation support
Microsoft Azure Storage Programming Cisco and Microsoft Certified Experts Programmer
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Microsoft SharePoint 2010 On-site Technical Support Denver International Airport Network Consulting for SharePoint Denver, CO
Microsoft and Cisco Call Center Sharing Support and Help
CCIE Expert Certified Extended Call Desk Support and Setup

Progentís Help Desk Co-management service allows your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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ProSight Virtual Hosting Specialists
ProSight Virtual Hosting Consultancy

Progent's ProSight Virtual Hosting offers proven virtual server technology, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing alternative that improves network dependability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a smaller business can have each of its operating system platforms and key application servers supported within a secure and reliable facility on a high-performance, high-availability virtual machine set up and supported by Progent's network service experts.

Network Engineer for Dynamics GP Software Dynamics GP/Great Plains Online Support
Network Management System Consultant Network Management Information Technology Consultant
Dynamics GP Accounting Network Consulting
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important characteristics of Dynamics GP/Great Plains accounting include a modular structure that lets you buy only the functionality you require, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a highly interconnected environment, advanced reporting services that allow you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to business information, the ability to process data from virtually any database or workstation application into Microsoft GP/Great Plains, plus an open architecture that makes it easy to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP support professionals to show you how to turn the powerful features of Microsoft Dynamics GP accounting into a productive business management solution.

Networking Consultant for Santa Rosa Northern California SharePoint Network Consulting in Fort Worth, Tarrant County
EMC to NetApp Migration Professional
SAN Consultant

Progent offers enterprise clients the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently based on leading practices.

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Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations as well as a revamped structure. These enhancements affect vital facets of IT like ease of administration, high availability (HA), security, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable online support and management for Exchange 2013.

Service Provider Newark, NJ, Jersey City, NJ, Paterson, NJ, Elizabeth, NJ Repairing
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Progent can provide the services of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management solution following leading practices promoted by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.

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Progent's ProSight portfolio of managed IT services are intended to offer businesses who have minimal in-house IT administration and support teams with low-cost help from world-class management tools and technical experts. Benefits of the ProSight catalog of managed services include fixed network maintenance costs, smart automation of routine management tasks, ongoing adoption of new technology, graceful transition from legacy technology to up-to-date solutions, close alignment of information technology with business objectives, guidance from seasoned network experts, and allowing management to focus on business issues rather than ever-changing network technology.

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scom 2016 Support and Integration

Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and dependable availability for key workloads by offering unified, cross-platform monitoring of physical and virtual resources deployed throughout on-premises datacenters and private and public clouds. Progent's consulting team can provide advanced remote and onsite expertise to assist businesses of all sizes to plan, implement, tune, enhance and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.

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Progent's SonicWALL experts can show you how to configure, manage, and troubleshoot SonicWALL firewall/VPN appliances inculding the current SonicWALL TZ Series of appliances and the legacy SonicWALL PRO 2040 products. Progent's CISSP Premier consultants, CISM Certified security professionals, and CISA Premier IS security audit specialists can help you design an end-to-end security strategy, including documented policies, and design security into your corporate processes.

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