|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, damaged AD objects, removal of legacy software configuration objects in on-line AD systems, and repair of failed installations of Active Directory and AD-dependent applications. Progent is also experienced in working with ďexpert onlyĒ AD tools such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address key areas such as AD naming conventions, hierarchical structure, IT management model, utilization and structure of group policy objects, as well as protection and monitoring definitions. Progent can also analyze the implications of alternate server and service configurations on capability and speed. Progent can assist companies to design and roll out deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than a decade of background deploying, supporting and troubleshooting the core components included with System Center and can assist you to plan, configure, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to help your organization to transition to the latest edition of System Center from an earlier release or from another IT management solution to provide the benefits of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.
Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch infrastructure management service makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Read more about the complete ProSight line of low-cost network management outsourcing services for small businesses.
Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was established in 1999 to certify the skill of computer security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines addressed within GIAC accreditation including evaluating infrastructure vulnerability, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
How does Progent handle problem escalation?
Progent follows a team model for problem escalation, making it possible to solve even the toughest technical problems that can crop up from time to time. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and affordably resolve issues that would stymie ordinary IT service organizations. Working with thousands of clients on installation and troubleshooting tasks every year gives Progent a unique understanding concerning which approaches succeed and which do not in resolving network problems.
Does Progent offer special IT outsourcing packages for mid-sized businesses?Managed Network Monitoring Package
Comprehensive Network Monitoring Package
Progent can provide mid-sized companies in the and in larger cities across the S. two cost-effective
outsourcing support programs built on Microsoft Operations Manager:
To view a concise printable datasheet summarizing Progent's two Network Monitoring Packages for medium size organizations, click:Network Monitoring Packages.
Can Progent transparently supplement and automate our Help Desk?
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progentís Help Desk Co-management services.
Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers improves throughput and offers redundancy by side stepping downed servers in a load-balanced array. Progent's load balancing services address a wide assortment of fault-tolerant load balancing technologies such as system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting services include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing feature of Microsoft Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.
Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange 2010 for digital voice messaging include speech-to-character preview for quickly searching your voice mail rather than listening to every call, digital attendants to answer callers and assist them to navigate your voice messaging menus, programmable call answering procedures to transfer or scan incoming calls depending on ID or contact information, and text alerts about unanswered voice calls or voice mail. Although Exchange 2010 is still a reliable messaging platform, more powerful versions of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 professionals can assist you to maintain and repair your current Exchange 2010 deployment. Progent's Microsoft Exchange 2016 experts and Office 365 Exchange Online cloud solutions consultants can also assist you to analyze the business benefits and engineering risks of migrating to a modern, edition Exchange.
More Questions and Answers
If your small business is in San Joaquin County
and you require technical assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional,
call 209-929-1133 or visit Contact Progent.