California Central Valley
Stockton, Tracy, Lathrop, Ripon

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than a decade of background deploying, supporting and troubleshooting the core components included with System Center and can assist you to plan, configure, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to help your organization to transition to the latest edition of System Center from an earlier release or from another IT management solution to provide the benefits of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.

Can Progent help us automate network infrastructure mapping and management?
Progent’s ProSight WAN Watch infrastructure management service makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Read more about the complete ProSight line of low-cost network management outsourcing services for small businesses.

Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was established in 1999 to certify the skill of computer security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines addressed within GIAC accreditation including evaluating infrastructure vulnerability, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

How does Progent handle problem escalation?
Progent follows a team model for problem escalation, making it possible to solve even the toughest technical problems that can crop up from time to time. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and affordably resolve issues that would stymie ordinary IT service organizations. Working with thousands of clients on installation and troubleshooting tasks every year gives Progent a unique understanding concerning which approaches succeed and which do not in resolving network problems.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized companies in the and in larger cities across the S. two cost-effective outsourcing support programs built on Microsoft Operations Manager: