Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration specialists can assist you to update your application servers and workstations efficiently from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of upgrading to 64-bit processing, design an economical upgrade strategy that minimizes business disruptions, and deliver timely remote help to aid your company to configure 64-bit software and applications on your existing hardware. Progent's Microsoft-expert computing engineers can help your company to integrate the 64-bit editions of Microsoft platforms like Windows Server 2008, SQL Server, Microsoft Windows 7, and Office Excel.

Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for all of the security services covered within GIAC accreditation including auditing network vulnerability, security incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered integration, software development, education, and debugging services since the platform's original release. Progent can provide in-depth expertise for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, test, and implement a cost-effective migration from a an outdated release of GP to the latest version of Dynamics GP, Learn} about Progent's Dynamics GP upgrade and system integration consulting.

How can Progent help my Linux developers?
If you are creating Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers network outsourcing and services that keep your system up and running while reliving you to focus on your area of high-value expertise. By using automated network monitoring and providing online and optional on-site help as you need it, Progent provides Linux and UNIX developer support that provides an inexpensive way to manage an information technology network that features high availability, comprehensive security and performance.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the services of RIM BlackBerry-certified experts who can assist small companies to plan, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, eliminating the need for an in-house BlackBerry expert and minimizing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient remote support model, provides small and mid-size businesses a cost-effective solution for integrating BlackBerry technology productively into their information system.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can assist organizations of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you migrate smoothly from older releases of VMM, design workflows for creating and deploying virtual machines and VM hosts, implement high-availability compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you assess the strategic advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's certified hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the highest degree of dependability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud hosting and management options are built on mature virtualization architectures that allow small companies with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence. Find out about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and ongoing technical help.

Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can support the creative aspect of macOS and OS X systems by offering consulting services and education in images/, audio, and motion. Progent's professionals can offer expertise in a range of macOS and OS X desktop programs including Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete projects such as scanning or digitizing audio or video or setting up a video post production facility.

What are the benefits of Progent's documentation of support services?
Progent produces full and detailed documentation of all service activity to make sure customers do not feel like a hostage to their IT service organization. Progent sends email accounts of support activity immediately after completion of each support interaction, and also provides a printed copy along with monthly billings. Comprehensive network support reporting makes it easier for customers to transfer to a new support organization or take on more support responsibilities in house. Complete service reporting also provides management the visibility required to assess the quality of support services and produce more realistic IT budgets.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS integration consultants offer affordable remote support to assist companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create all-cloud or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent offers as-needed support or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

More Questions and Answers

If your small business is in Contra Costa County and you need computer help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.

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Progent's certified engineers can provide offsite and onsite consulting services to help your company to manage, maintain, and repair PCs based on Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, disaster recovery, remote connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.

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Progent offers small and medium size companies professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security companies including Check Point Software, Juniper, and Symantec. Progent can show you how to create a comprehensive security plan and select appropriate technologies from multiple vendors to support your security objectives while sticking within your spending limits.

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Cisco Cisco Unified Communications Manager (Unified CM), originally branded CallManager, operates as the center of Cisco's collaboration solution. Unified CM and Unified CM Express offer a borderless IP-PBX by integrating with applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver effective and affordable remote and onsite expertise to help businesses of any size to create and maintain CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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Progent's ProSight Email Guard uses the technology of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still offers consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you assess if you should move up to next generation firewall products available from Cisco. Progent's Cisco technology experts can help your company plan and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.

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Exchange Server 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped architecture. These improvements favorably impact vital facets of IT such as ease of administration, high availability (HA), security, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange 2013 solution. Progent also offers affordable remote support and management for Exchange 2013.

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Consult for NetApp MetroCluster
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Progent offers enterprise customers the help of a certified NetApp consultant for remote or on-premises support for NetApp's entire portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably following best practices.

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Progent's Microsoft-certified consultants can provide low-cost online and onsite help to carry out your upgrade to Exchange Server 2010, generate thorough documentation of your upgraded messaging environment, educate your IT team and users to get them ramped up quickly on Microsoft Exchange Server 2010, and provide ongoing management services and engineering support. Progent's consultants can also help you upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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Systems Management Server offers extra capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it simpler to install system images, manage mobile devices, and operate management tools. In addition to advising you about techniques to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT tasks involving areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can lower cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible processes and policies to manage PDAs and intelligent mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security plan that incorporates policies, procedures and technologies to keep your IT network protected.

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Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience helping small and mid-size organizations to minimize system downtime by providing cost-effective online consulting support for disaster recovery/business continuity planning, high-availability network infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progentís business continuity experts can assist you to develop and validate a sensible business continuity strategy that matches your business goals and IT budget. Progentís disaster recovery specialists can help you to design, implement, and maintain resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.

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SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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The complexity and integration requirements of Microsoft Windows Servers requires a network consulting team with hands-on experience and in-depth familiarity with designing and building cohesive, end-to-end network technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progentís IT support can help you with planning, installing, administering, and supporting Windows Server systems that maximize the business value of your IT network. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.

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Progent can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller solutions.

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Progent offers special security packages intended to deliver larger institutions an independent and comprehensive network security audit from a team of premier security engineers. All Progent's security evaluation bundles incorporate a suite of services including network scans from within and from beyond the company firewall, professional interpretation of scan results by accredited security consultants, production of a report explaining the findings, plus a live high-level executive outbrief and an in-depth live outbrief for internal network administrators.

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Progent's network professionals can help you analyze the possible benefits of Hyper-V-based server virtualization for your business, conduct test implementations to verify Hyper-V's compatibility with your line-of-business software, evaluate your network infrastructure for smooth operation with virtualization technology, help you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, educate your IT personnel to track and administer Hyper-V, offer world-class consulting help for improving the security of your virtual machines, establish and validate business continuity procedures that maximize system availability, and deliver ongoing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk outsourcing.

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Progentís Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently coordinating people, teams and data. SharePoint offers a central location for your workers or customers to access, manage, distribute and manipulate relevant information, documents, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and projects with the knowledge theyíve developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint consultants can help you to support your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.

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Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager and also have quick access to Progentís Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced IT service packages, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer small and midsize company information systems world-class reliability, security and performance.

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Migration for Windows Server 2000
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Progent's certified Windows 2000 Server experts offer computer help and IT consulting services for the entire line of .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, optimization, and support offerings include system design, deployment, documentation, local and off-site support, Help Desk outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.

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Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Support services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

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Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit simple problems to fester.

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Internet Data Center Online Support Colocation Center Onsite Technical Support
Internet Security and Acceleration Server IT Consulting Network Consulting for Microsoft ISA Server
Juniper Firewall Security Firm
Juniper Consulting Services

Progent's Juniper-certified network consultants can help your company to design and implement Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to current releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help you to streamline the administration and improve the security of your Juniper VPN appliances and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that incorporate a mix of Juniper's OS platforms.

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MOM Consultant Services
MOM 2005 Configuration

Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, optimizing and repairing SCOM environments and can provide companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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Les Kent Progent Les Kent Progent
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Systems Management Server 2003 Integration
SMS Server Upgrade Information Technology Consulting

Progentís Microsoft certified experts offer small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install important software rapidly and automatically to appropriate workers, lower product costs and stay compliant by understanding patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational costs by efficiently utilizing the administrative functions built into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including software and hardware inventory.

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Progent is looking for a range of full-time employees including solutions-driven MCSEs; system consultants who have Cisco CCDP or CCIE credentials; and specialists in advanced network design with experience in mobile connectivity, wireless networking, high-availability systems, business continuity planning, data preservation, and VMware technology. We are also seeking workstation support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security consultants. We are also seeking veteran managers and administrators who can operate efficiently in Progent's high-growth, virtual office model. Progent works with freelance consultants who have in-depth knowledge and field experience in crucial information technology areas outside our primary service focus. Progent's Experts Group hires contractors who offer advice and programming services for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with popular operating systems such as Linux derivatives, Macintosh, or Solaris, or offer world-class skills in technologies like telecom, web site design, EDI, eCommerce, or dbm programming. Independent consultants certified by Progent cooperate with Progent's staff engineers to deliver comprehensive IT services for small and midsize company networks.

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CRISC Risk and Information Systems Control Consulting
CRISC Certified Risk and Information Systems Control Engineers

Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management (ERM) solution based on leading practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and budgetary guidelines.

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On-site Technical Support for SCDPM 2012 Troubleshooting
Data Protection Manager 2012 Remote Consulting

Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist organizations of all sizes to design, implement, manage, and repair a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide as-needed support for fixing particularly stubborn issues, or full project management support. Progent's consultants can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.

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Smartphone Synchronization Small Office Server Support
Remote Desktop Recovery Services

Progent's remote connectivity and smartphone synchronization experts can assist your business to plan and configure secure access solutions for off-site desktops, notebooks, and wireless handhelds so they integrate seamlessly with your information network, allowing your business to optimize the productivity of your remote workers.

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Microsoft Desktop Migration
Microsoft and Mac Desktop Guru

Progent can deliver a wide range of cost-effective consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote help for single computers or notebooks or work with your business to design and implement a company-wide migration to new or revised operating system platforms and applications. Progent can also provide engineers and technical workers to assist your company to prepare for and complete an office relocation or consolidation organized to cause minimal interruption to your business.

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Data Protection Manager 2016 Backup and Recovery On-site Support
Data Protection Manager 2016 RCT Online Consulting

System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 offers application-aware backup for key platforms like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, implement, manage, and repair an enterprise-wide backup/recovery system powered by SCDPM 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers online or onsite support and can deliver as-needed guidance to resolve technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on time and within your budget.

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Microsoft ISA Server 2006 Onsite Technical Support Professional
Dynamics GP System Upgrade Engineer
Microsoft Dynamics GP System Update Consulting

Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered system integration, software development, training, and debugging services since the platform's debut. Progent can provide advanced expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can assist your business to design, pilot, and carry out a cost-effective migration from a an outdated release of GP to the latest release of Microsoft Dynamics GP.

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Consultants for Office 365 Integration
Office 365 Access Development Online Consulting

Office 365 is Microsoft's expanding suite of client productivity applications and cloud-hosted services available on a subscription basis. Office 365 applications and cloud services are available in an array of subscription plans targeted at markets from students and home offices to global enterprises. Progent offers fast and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help you to evaluate the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and maintain hybrid solutions that transparently integrate on-premises and cloud-based resources.

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VPN Routers IT Consultant
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Cisco offers an extensive array of routers that includes routers built to provide the protection, bandwidth, and availability required by customers ranging from small offices to global enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.

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Dynamics GP Integration Manager Consult
Consultancy for Dynamics GP Integration Manager

Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design specialized mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to design reports that let you track your business more thoroughly, turning raw data into valuable understanding of your company and customers.

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ProSight VM Hosting Consultants
ProSight Virtual Server Private Cloud Hosting Specialist

Progent's ProSight Virtual hosting services provide small businesses a range of benefits including lower capital costs, reductions in operational costs, better executive focus, world-class security, enhanced fault tolerance, and business continuity.

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SQL Server 2017 R Services Integration Services
SQL Server 2017 and Excel Computer Consultant

Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist your organization to design and carry out a cost-effective migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on schedule and on budget.

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Wireless Network Network Engineer
Wave 2 WiFi migration Engineer

Progentís Wireless Consulting Services provide a fast, affordable way for businesses of any size to configure, manage and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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UNIX with Windows Remote Consulting
Windows, UNIX, Solaris On-site Support

If your business network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to integrate your computers into a cohesive network that allows all your operating systems to run side by side for simple management, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance offerings include network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and management, online technical help and repair, in-person technical support, and Contact Center outsourcing.

Microsoft SharePoint Server 2013 Online Troubleshooting Outsourcing in Oakland California
Microsoft Dynamics GP ERP IT Consultant
Great Plains Migration Support Outsourcing

Dynamics GP 2010 software is a full-featured business management platform that integrates data and operations throughout your business, communicates seamlessly with other applications, and brings together employees, clients and vendors regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP 2010.

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Microsoft Voice over IP Services Consulting for Voice over IP
Microsoft Windows Network Consult Microsoft Computer Help Center
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PC Consulting for Microsoft Office 2000
Microsoft Office XP Information Technology Integrators

To provide cost-effective network support for small companies, Progent has developed full-service IT outsourcing packages that give small organizations fast access to technical help without forcing you to recruit, educate, and maintain an expensive in-house IT staff. Progentís IT outsourcing services offer you an economical way for creating a secure and robust environment for your important Microsoft Windows office productivity products including Microsoft Office XP and Microsoft Office 2003.

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Catalyst Switch IOS-XR IT Consulting
Catalyst Switch IOS-XR Computer Consultant

Progent's Cisco-certified CCIE networking consultants can help you to set up, manage, update, tune and debug Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and migrate efficiently from legacy appliances to current models.

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Operations Manager Support and Integration
IT Consulting for MOM 2007

Medium-size businesses can derive all the advantages of Operations Manager and have fast availability of Progentís Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced network support packages, mid-size businesses can select a simple co-sourcing package based on System Center Operations Manager with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online service. For businesses with line-of-business environments who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer mid-size business networks world-class reliability, protection and performance.

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Progent's Microsoft-certified consultants can help you to automate desktop change and update deployment by delivering expertise with management platforms such as Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).

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Microsoft Forefront TMG Professional
Forefront Threat Management Gateway 2010 Network Consulting

Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server and offers a easily administered web gateway that acts as a one-server solution for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft engineers can assist you to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also help your organization to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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Information Technology Consulting Company for Desktop
Desktop Technology Network Management

Progent can deliver a broad range of cost-effective services to assist you to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online technical support for individual machines or notebooks or help your business to plan and carry out a large-scale rollout of new or updated operating system platforms and business applications. Progent can also supply engineers and technicians to help you to prepare for and implement an office move or consolidation designed to produce minimal interruption to your business.

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Small Office Small Office Server Support
Microsoft Certified Small Office Network Installation

Progent delivers the services of Microsoft and Cisco-Premier IT consulting professionals to show clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco products. For networks that span from small offices to nationwide corporations, Progent's network consultants can help you improve your information system's e-mail architecture, protection, availability, throughput, and IT management.

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Progent's Cisco-authorized network engineers can help you create an economical, fault tolerant Internet configuration solution that can achieve non-stop Internet connectivity via a wide range of fault tolerant Internet access products and services including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the latest techniques for high availability Internet connectivity to create a cost-effective, completely redundant Internet interface with automatic failover and other features to deliver fault tolerant Internet availability.

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Exchange 2016 DLP Professional
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Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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Progentís Help Desk Co-management service makes it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

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Progent's certified engineers can provide remote and onsite support services to assist you to administer, support, and repair PCs based on Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, network security, backup and restore, remote connectivity, smartphone and tablet integration, wireless configuration, and remote system monitoring and alerts.

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Exchange 2007 Online Troubleshooting
Exchange 2007 Edge Server Support Outsourcing

Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Exchange 2007 Server.

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Microsoft WSUS allows IT managers to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can fully and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, configuring client's computers, establishing the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.

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Progent can help your business to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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Juniper Firewall/VPN Network Security Auditing

Progent's Juniper-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor environments.

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Microsoft supports seamless hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and within budget.

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Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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Progentís IT outsourcing packages offer economical computer consulting for medium-size companies. Whether it includes planning system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing an on-line business solution, outsourcing your IT technical services can smooth out costs and minimize uncertainties, permitting IT service expenses to increase in a more moderate and controlled manner than is feasible by amassing a large, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a secure and robust network architecture for your vital Windows-based business software including Windows 2008, Exchange Server 2007, and SQL Server 2008.

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Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of a new generation of high-end applications that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.

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Windows 8.1 is engineered to power computers from smart phones and slates to engineering workstations. A wealth of innovative capabilities, such as its touchscreen support and signature live tiles user interface, offer a wide selection of benefits for organizations who know how to put them to work. Progent's Windows consultants can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you derive significant competitive advantage from the operating system's many new and enhanced technologies.

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Microsoft Software Update Services Troubleshooting

Microsoft WSUS allows information technology administrators to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can fully and easily manage the installation of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft SUS deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft SUS GPO is linked to an Active Directory container appropriate for your system environment.

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Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

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Progent can provide the support of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery.

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Progent's Microsoft-certified engineers can deliver low-cost remote and onsite support to implement your upgrade to Exchange 2010, produce thorough documentation of your new messaging system, train your network support staff and end users to get them up to speed rapidly on Exchange Server 2010, and provide continuing management consulting and engineering help. Progent's consultants can also assist you to upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration assistance, and one-on-one or group webinar training classes customized to address your specific requirements. Progent's experts also can help you build and support a protected, robust network infrastructure to support your ERP, MRP and accounting solutions.

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Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting email solutions for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment features security, high availability, easy connectivity for off-site and wireless users, efficient management utilities, and seamless integration with telephony. Progent provides expertise and integration services for Exchange 2016, Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 20000 Server. Progent can also assist small or medium companies to migrate to MS Exchange 2016 or Microsoft Exchange 2013 Server.

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Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to create custom line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting consultants can help you create reports that allow you to analyze your business more thoroughly, turning raw data into useful understanding of your company and customers.

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SQL Server 2014 incorporates significant improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services that include system design, configuration, management, remediation, and software development services to help organizations of any size to realize fast return from their SQL Server 2014 deployment.

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Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices running across multiple venues with any number of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can help you to assess the benefits of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi ecosystem.

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Progent's Cisco-certified Wi-Fi technology consultants can help you to configure, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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Progent offers clients the services of consultants who have been awarded some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their IT service providers have accredited testing plus extensive real-world field experience so that Progent's customers can engage Progent's service with confidence. Often, vendor credentials like the CCIE brings priority for substantially better vendor assistance than is offered to uncertified consultants, allowing Progent to deliver clients a better class of IT support. In other cases, major credentials such as CISSP or ISSEP for network security can aid corporate clients to show compliance with regulatory demands by using the assistance of accredited industry professionals.

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Progent's Microsoft-certified Windows 2003 Server consultants offer computer help and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 migration, integration, update, and support services include system planning, deployment, project management, on-premises and off-site technical support and repair, Call Center outsourcing, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.

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Progent provides the help of Microsoft and Cisco-Premier network consulting experts to show clients affordable alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to large corporations, Progent's network engineers can help you enhance your information system's e-mail infrastructure, protection, reliability, performance, and system administration.