|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers small businesses expert consulting for products from other major VPN suppliers including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can show you how to create a detailed security plan and select the right products from a variety of vendors to achieve your security objectives while sticking within your spending restraints.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consulting expert to help you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-grade Internet Data Centers in the and larger cities across the U.S., and Progent's colocation center consulting experts can enhance your network's redundancy and performance by helping you select a colo site that addresses the individual needs of your company such as geographic location, space, connectivity, affordability, and extra additional features and services. Progentís colocation center support services are designed for companies with hardware housed at colo hosting sites and in need of on-demand on-premises help at the colo facility plus remote help from Microsoft and Cisco Premier experts. Progent provides a variety of colocation center support services including system topology evaluation, Windows and Linux server installation and maintenance, tech support for server and communications networking, design and deployment of non-stop systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server clustering systems.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 consultants can assist businesses of any size to integrate Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless productivity solution that provides fast ROI and enables improved business results. Progent can help your company to integrate Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also help you to fix compatibility issues between different releases of Office and offers customized online Office and Office 365 training to individuals or teams.
Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the expertise of CISM Premier cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of skill that information security managers are expected to master. It provides executive management the assurance that consultants who have earned their CISM certification have the background and knowledge to deliver efficient cybersecurity management and support consulting.
What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden charges. Many other companies have minimum charges or other extra charges that increase support costs. For remote support from Progent during normal business hours, you only pay for the time spent working on your problem. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent consultant is actually on premises working on your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might have to pay for our consultant's travel time, but not an increased emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available consultant is typically close by to help. Progent can in addition dispatch on-premises support to most zip codes in the U.S. within one business day of answering a support call. Progent's remote support group has delivered help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:
Can Progent help us integrate Office 365 applications and cloud hosting services?
- Designing, testing, deploying and supporting Microsoft-based IT solutions by offering services including complicated Active Directory installations, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, Microsoft System Center 2012 Configuration Manager deployment, and MS SQL Server programming
- Setting up and supporting server monitoring solutions such as Microsoft System Center Operations Manager
- For companies who need assistance with Windows Server 2016 hybrid cloud integration, upgrading to Windows Server 2012 R2 or upgrading to Exchange Server 2016, Progent can assist with project management and can also provide temporary technicians to help with roll-outs at locations throughout and major cities across the U.S.
- Online access to Cisco-premier CCIE network diagnostics engineers to repair tough network issues impacting the availability or performance of complex environments
- Senior enterprise project managers to help large organizations to adhere to leading practices to ensure that strategic projects are successfully completed on time and within budget
- Business continuity planning expertise to prepare for a disastrous disruption by addressing not only information network recovery but also operational logistics such as notification systems, temporary work space, alternative transportation, and mandated reporting
- Experience in helping large organizations establish a complete security strategy that includes the latest technology from Microsoft and Cisco and conforms to industry best practices
- Security inventory service bundles to provide an independent and thorough security audit from a team of certified security engineers
Office 365 is Microsoft's extensive family of client productivity apps and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are offered in an array of product bundles targeted at markets from students and home offices to global enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist your business to understand the many subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that include Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid solutions that seamlessly combine local and cloud-based products and services.
Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent established Progent in order to meet the needs of small companies who can't justify the high cost of supporting a large IT team but who still require information systems with enterprise-class dependability, security, and responsiveness.
Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager offers small to mid-size businesses automatic backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 offers application-aware protection for critical workloads like SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to design, deploy, manage, and repair a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide as-needed expertise to resolve challenging issues or deliver comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.
Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small businesses to transition from the traditional stand-alone in-house datacenter to the contemporary hybrid networking paradigm that combines on-premises and cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud-based design for your computing ecosystem. Progent can provide full-service project management support so you can plan and execute an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide continuing consulting help, troubleshooting, and customized training.
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-premier professionals who can help small organizations to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, eliminating the need for an in-house BlackBerry specialist and reducing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient remote service delivery model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry technology productively into their information system.
How can Progent help my Linux developers?
If you are creating Linux or UNIX based applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers network outsourcing and consulting services that keep your network fully operational while reliving you to focus on your area of highest value expertise. By using automated network monitoring and providing online and optional onsite support as needed, Progent provides Linux developer support that provides an inexpensive way to maintain an IT network that features high availability, tight security and high performance.
More Questions and Answers
If your small business is in Contra Costa County
and you require computer assistance, IT outsourcing, or high-level expertise from a certified Progent engineer,
call 925-362-2400 or visit Contact Progent.