More Questions and Answers
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for products from other major Firewall suppliers including Checkpoint Software, WatchGuard, Netscreen, SonicWALL, and Symantec. Progent can show you how to design a comprehensive security plan and select the right technologies from a variety of suppliers to support your security objectives while staying within your spending restraints.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voice messaging system that facilitates productive collaboration by providing flexible set of alternatives for accessing voice messages within an environment that is easy to deploy and administer. Cisco Unity Connection allows you to read and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and enterprise branch offices with up to 500 users. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE deployment gives you significant business advantage.
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra fees that increase support costs. For remote support from Progent during normal working hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when a Progent consultant is actually onsite working on your issues. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you may have to pay for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available expert is typically close by to assist. Progent can in addition dispatch onsite technical support to the majority of zip codes in the U.S. within one business day of receiving a service call. Progent's remote technical support team has provided help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP makes it affordable to develop custom Microsoft Dynamics GP applications that offer all of the basic capability of proven Microsoft Dynamics GP solutions but also address the specialized needs of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, developers can design with the most widely used customization environment in the software industry to adapt Microsoft Great Plains information views, supplement or change business logic, produce custom forms and reports, or extend connectivity with Microsoft Office programs. Progent's experience with Microsoft .NET support, SQL Server 2016 integration, SQL Server 2014 support, and development experience with VBasic, XML, and other developer environments allows clients to tailor specialized mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
How can Progent help large enterprises?
Progent's certified consultants can help large businesses to plan, deploy, and support major rollouts of core Microsoft, Cisco, and Oracle RDBMS technology by delivering support services such as Active Directory consulting, Microsoft Exchange Server 2016 upgrade support, Exchange 2013 Server consulting, SQL Server application development, Cisco network infrastructure design and troubleshooting, Oracle DBA and development services, MySQL expertise, and project management support. Progent has helped some of the world's largest enterprises to integrate crucial information technology solutions powered by Microsoft technology and can provide seamless branch office support services for enterprises with branch offices or in major cities through the United States.
Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS Data Center in Sacramento can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for the latest technologies. For Progent customers without sufficient internal resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital network initiatives on schedule.
Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network assets, guards against company data leakage, performs network health monitoring, enables secure end-user self service, and delivers a common point of control for managing mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help businesses of any size with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants offer advanced remote and on-premises support for Microsoft Project Server and for all Microsoft products that work in conjunction with Microsoft Project Server. Consulting support services provided by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Office Excel and Microsoft Office 365 Excel development, plus Office and Office 365 PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE consultants to assist you to optimize your infrastructure to support local, branch, home-based, and mobile users so they can utilize Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's security consultants can help you to define and police security workflows that protect sensitive project data without interfering with efficient information exchange.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services automatic backup and disaster recovery provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out about the complete ProSight series of low-cost network monitoring and management services for small and medium-size businesses
Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to help businesses of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-premier IT consultants who can show you how to perform a seamless business network relocation to a new site, including data center design and setup, project management, creating a comprehensive security strategy that includes physical site security, ISP and telecommunications carrier selection and coordination, and non-disruptive system updates. Progent can also help you to select a colo center to support your key servers, prepare your installation, and deliver ongoing remote data center support.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that allows your internal IT organization to benefit from the network monitoring activities of an outside IT support group. If your company has a small in-house information technology group, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to increase system reliability, capacity and security.
Key features of Progent's Managed Network Monitoring Package include:
Progent does a needs evaluation and configures System Center Operations Manager
Progent deploys a remote Operations Manager server to track your IT system
Progent provides Help Desk support, coordinated with Microsoft Operations Manager
Progent remotely tracks, analyzes, and/or resolves network trouble spots
Progent performs ongoing IT management including application of service packs and security patches
Hardware must be under manufacturer's on-site warranty service
What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 Server consultants can help your business in any and all phases of your migration to Exchange 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
More Questions and Answers
If your small business is in Contra Costa County
and you need computer help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified engineer,
call 925-362-2400 or visit Contact Progent.