|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity. Learn about Progent's complete ProSight line of value-priced network monitoring and management services for small and medium-size organizations.
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that increase service. For remote support during normal working hours, you only get billed for the time spent working on your problem. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent expert is actually on-site working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be charged for our consultant's travel time, but not a higher emergency rate. Since Progent maintains a large pool of consultants located throughout the entire service territory, an available engineer is usually close by to help. Progent can also offer onsite technical support to most zip codes in the U.S. within one business day of receiving a support call. Progent's remote technical support team has delivered assistance to small companies in every state in the U.S (Refer to Progent's nationwide testimonials.)
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Microsoft Dynamics GP makes it possible to create customized Great Plains programs that provide all of the core functionality of proven Great Plains solutions but also address the particular requirements of your company. With access to the Modifier with Microsoft Visual Basic for Applications, application programmers can work with the most popular customization environment in the IT world to adapt Microsoft Great Plains data views, supplement or change business logic, customize forms and reports, or extend interaction with Microsoft Office applications. Progent's experience with Microsoft .NET support, SQL Server 2016 integration and development, SQL Server 2014 support, and development background with VBasic, XML, and other developer environments makes it possible to create custom line-of-business applications and eCommerce solutions that integrate transparently with Great Plains.
How can Progent help large enterprises?
Progent's certified consultants can help enterprises to design, execute, and support major rollouts of vital Microsoft, Cisco, and Oracle platforms by providing support services such as Active Directory (AD) consulting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 Server integration, SQL Server 2012 application development, Cisco network infrastructure design and troubleshooting, Oracle database administration support, MySQL expertise, and project management support. Progent has helped some of the world's largest companies to integrate mission-critical IT solutions powered by Microsoft technology and can provide transparent branch office support to nationwide businesses with local offices or in major cities in the United States.
Does Progent offer stealth penetration testing services?
Stealth penetration testing is a key part of any overall network security strategy. Progentís security experts can run thorough unannounced penetration security checks without the awareness of your company's in-house IT resources. Unannounced penetration testing shows whether existing security defense tools such as intrusion detection alerts and event log analysis are correctly set up and actively monitored.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help you to develop web applications that are driven by sales and inventory software to lower the cost and maximize the dependability of on-line commerce. Progent can help you to implement a secure, robust e-commerce infrastructure and create specialized web applications based on standard tools and or customize standard applications so that they support your specific business needs. Progent can provide online access to experienced Microsoft SQL Server developers and Oracle database developers and database administrators, and MySQL experts to assist you to complete line-of-business development projects.
Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consulting experts can provide economical online support for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced support for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide tailored online classes for Access application programming and database administration.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management service provides complete hosting of a small organization's production servers in an environment that delivers the highest degree of availability and expandability and is in addition simple to migrate to any data center. Progent's Private Cloud hosting options are based upon mature virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size organizations.
Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud services are available in an array of subscription plans intended for markets from individuals and home offices to global enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants support cross-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid solutions that seamlessly integrate local and cloud resources.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that enables your in-house IT staff to take advantage of the system monitoring services of an outside consulting group. If your operation has a small internal information technology organization, Progent's Managed Network Monitoring outsourcing package is an economical way to optimize network reliability, performance and security.
Key features of Progent's Managed Network Monitoring Package include:
Progent does a needs assessment and installs Operations Manager
Progent sets up an off-site Operations Manager server to track your network
Progent provides Help Desk support services, coordinated with Microsoft Operations Manager
Progent remotely monitors, analyzes, and/or fixes network trouble spots
Progent provides regular IT maintenance including installation of service packs and security updates
Network Appliances must be under manufacturer's on-premises warranty program
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that enhances cloud integration, works with the most popular handheld devices, allows single sign-on with Azure Active Directory, and tightens security. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and hands-on experience to resolve the many technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will maximize the business value of your investment in this powerful product.
More Questions and Answers
If your small business is in Contra Costa County
and you require technical assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer,
call 925-362-2400 or visit Contact Progent.