Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on providing valuable services by assisting customers to fix complex problems and facilitating the adoption of advanced technologies. Progent commonly assists customers to hire internal, front-end support employees including MS Windows 8, Microsoft Windows 7, and XP PC support personnel, after clients evolve to the level that outsourcing all of these services is no longer economical.

Features and advantages of Progent's knowledge transfer services include:

  • Train Clients to Deal with Common Issues
    Progent's consultants are encouraged to train customers understand how to resolve common problems that occur with any IT network. By increasing the ability of customers to tackle common support issues, Progent's experts can focus on providing advanced services that demand the background and training of Progent's certified engineers. In addition, by freely exchanging IT information with clients, Progent is able to build a sense of partnership with customers that leads to ongoing relationships based on a common commitment to maximize the efficiency of the IT network.

  • Assist Customers Hire IT Service Staff
    If your company determines that it makes sense to provide additional network support services in-house, Progent can assist you to identify qualified candidates with the IT service abilities relevant to your network. Progent has found over time that this service can expand Progent's client retention rate by involving Progent more closely with the evolving business needs of clients. This service also enables Progent to focus on providing high-value support which is difficult for the in-house staffs of even the biggest support groups to offer.

  • Specialized, One-On-One Training for Clients
    Progent offers one-on-one classes crafted for individuals who wish to expand their knowledge of mainstream office productivity programs and hardware. Learn more about Progent's Microsoft Office 365 Word training, MS Office Excel and Microsoft Office 365 Excel training and programming, Microsoft Project consulting, and Apple Mac consulting.

  • Advanced Training for Mission-critical Applications
    Progent's certified consulting experts offer custom training on complex, strategic technologies or applications for which your business has the requirement for in-house expertise. Technologies where it may make sense to increase the knowledge of your in-house IT group include Microsoft Active Directory, MS Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-powered network backbone and Voice over IP solutions.

  • CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management professional to enhance your IT team's understanding in a wide range of security areas including Security Administration Issues, Access Control Systems and Techniques, Operations Security, Hardware Security, and Disaster Recovery Strategies.

  • Detailed Records of Services
    Progent produces detailed IT service documentation, accessible on the web through a Customer Portal, for all delivered services. These service documents give your internal IT organization a detailed and useful record of important technical issues concerning your information system and can provide clues about how to prepare for and fix troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.