Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent encourages knowledge transfer from Progent's engineers to clients. By training clients to handle issues that are not beyond their comfort zone, Progent is able to focus on delivering high-value services by assisting customers to fix tough problems and streamlining the adoption of leading-edge technologies. Progent commonly assists customers to hire in-house, front-end IT service staff including MS Windows 8, Microsoft Windows 7, and XP PC support technicians, after clients evolve to the level that outsourcing all of these services is not economical.
Features and benefits of Progent's knowledge transfer services include:
- Train Customers to Deal with Common Problems
Progent's consultants are encouraged to train customers understand how to resolve common problems that happen with any computer network. By enhancing the ability of clients to deal with ordinary network problems, Progent's experts can focus on delivering advanced services that require the experience and training of Progent's certified engineers. Also, by freely sharing IT information with clients, Progent is able to build a sense of collaboration with customers that fosters long-term relationships based on a common commitment to optimize the efficiency of the IT network. - Help Clients Hire IT Service Personnel
If your company determines that it is economical to provide additional network support services internally, Progent can assist you to assess qualified candidates with the IT support abilities appropriate to your network. Progent has discovered over the years that this assistance can expand Progent's customer retention rate by involving Progent more closely with the evolving business needs of clients. This service also enables Progent to concentrate on providing high-value service which is a challenge for the internal personnel of even the largest IT organizations to provide. - Specialized, Personal Training for End Users
Progent offers personal training crafted for people who want to increase their knowledge of popular office productivity software and hardware. Learn more about Progent's Microsoft Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, Microsoft Project consulting, and Apple Mac consulting. - Advanced Training for Line-of-Business Applications
Progent's authorized consulting experts can provide custom training on sophisticated, strategic technologies or applications for which your company has the requirement for internal expertise. Areas where it may be desirable to increase the knowledge of your in-house IT staff include MS Active Directory, MS Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network backbone and VoIP solutions. - CISSP and CISM Certified Cybersecurity Consulting
Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management consultant to enhance your network support team's understanding in a broad array of security topics such as Security Administration Practices, Access Control Systems and Techniques, Operations Security, Physical Security, and Disaster Recovery Planning. - Comprehensive Documentation of Services
Progent provides detailed IT service documentation, accessible on the web through Progent's Customer Portal, for all consulting activities. These service documents give your internal IT staff a detailed and helpful record of key IT issues related to your network and can offer insight into about how to prepare for and resolve problems to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Hawaii Computer Network Consultants
24x7 Microsoft, Cisco and Security Certified Experts Connecticut Design Consultants
Progent's National Support Center offers nationwide remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier service experts provide phone support and remote secure computer connection to troubleshoot and resolve technical problems rapidly and affordably. The breadth of IT experience represented by Progent's team of country-wide service engineers makes it possible to escalate even the most difficult network issues to appropriate experts as required.
Top Quality Computer Consulting Fault-tolerant Data Center
Non-stop Data Centers Remote Troubleshooting
Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the specific needs of your business. Fault tolerant co-location sites are particularly appealing to small businesses due to of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Trying to create an on-site data center that offers even a basic degree of fault tolerance is too expensive for the majority of small businesses. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by offering a full range of consulting and support services.
Wireless Access Point Online Support Services
Wi-Fi Information Technology Consulting
Progent's Wireless Consulting Services offer a convenient, economical way for companies of all sizes to configure, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Windows Server 2022 Hybrid Integration Specialist
Windows Server 2022 Storage bus cache Remote Technical Support
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to plan and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Redundant Network On-site Technical Support
Non-stop Internet Access Integration Services
Progent's Cisco-authorized network engineers can help you design an affordable, fault tolerant Internet connection solution that can achieve 24x7 Internet connectivity through a broad range of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert professionals to help you apply the most current techniques for fault tolerant Internet connectivity to create an economical, completely redundant Internet network with automatic failover and other capabilities to deliver fault tolerant Internet connections.
Microsoft Desktop and Mobile Device Management Information Technology Outsourcing
VMware Workspace ONE Endpoint Management Tech Support For Small Business
Progent's network consultants can help you to streamline desktop PC software update management by delivering expertise with management platforms that include Configuration Manager, Systems Management Server, and WSUS.
Design Consultant Problem Escalation Through Teamwork
Microsoft Solutions Framework Project Methodology Designer
Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of network service, executing a broad range of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems quickly.
Cisco Certified CCIE Information Technology Consultants
Online Technical Support Cisco Router
Progent can assist you to deploy Cisco's networking technology to build a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas such as compute and storage consolidation, security and compliance, versatility, availability, and recoverability.
24-Hour Two-factor Authentication (2FA) Support and Setup
Zero Trust Security Network Consulting
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices.
Cisco Help Desk Remote Troubleshooting
Help Desk Process Engineer
The Help Desk service delivery model used by Progent gives small and midsize businesses an efficient alternative to reliance on independent service individuals by offering extensive expertise accessible to numerous engineering teams, optional 24x7 availability of urgent help, fast escalation to world-class experts for solving even the most complex problems, support consistency and dependability, prompt follow-up enforced by seasoned support managers, a choice of easy-to-use techniques for initiating support jobs, and a high level of progress visibility made possible by ticket updates and accessible via a web portal.
Professionals Microsoft Live Communications Server
Microsoft LCS Server IM Technical Support
MS Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package featuring advanced protection, seamless integration with other Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers cost savings and improved business efficiencies, enhanced worker productivity, and stronger intellectual property security. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants can provide online and onsite support and mediation help for your Office Communications Server 2007 deployment and can help your organization to assess the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network
24/7/365 Microsoft Exchange 2016 Migration Planning IT Services
Exchange 2016 Migration Planning Technical Support
Progent can help your business in any and all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
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