Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to customers. By training clients to handle issues that are not beyond their capability, Progent can focus on delivering valuable services by helping customers to fix tough issues and streamlining the adoption of advanced technologies. Progent regularly helps customers to hire internal, front-end IT service staff such as MS Windows 8, Windows 7, and Windows XP PC support personnel, after customers evolve to the level that outsourcing all of these services is no longer cost effective.

Key features and benefits of Progent's knowledge transfer services include:

  • Teach Customers to Deal with Common Problems
    Progent's consultants are chartered to train customers learn how to resolve typical troubles that happen with any computer network. By enhancing the ability of clients to deal with common network problems, Progent's consultants can focus on delivering high-value services that demand the background and knowledge of Progent's certified engineers. In addition, by freely exchanging IT knowledge with clients, Progent is able to establish a feeling of partnership with clients that fosters ongoing relationships based on a common goal to optimize the business value of the IT network.

  • Help Clients Hire Support Staff
    If your business decides that it is economical to provide additional IT support services in-house, Progent can assist you to assess suitable candidates with the technical service abilities appropriate to your network. Progent has found over the years that this assistance can prolong Progent's client retention rate by aligning Progent more closely with the changing business needs of clients. This help also enables Progent to concentrate on delivering high-value support which is a challenge for the internal staffs of even the largest support groups to offer.

  • Customized, Personal Teaching for Clients
    Progent provides one-on-one training customized for people who want to increase their skill with popular office productivity programs and products. Learn more about Progent's MS Office 365 Word training, Office Excel and MS Office 365 Excel training and development, MS Project training, and Macintosh training.

  • Expert-level Training for Line-of-Business Technologies
    Progent's authorized consulting professionals offer custom training on sophisticated, mission-critical technologies or applications for which your company feels the need for internal expertise. Technologies where it may be desirable to increase the knowledge of your in-house IT group include Microsoft Active Directory, MS Exchange Server, MS ISA Server, or Cisco-based network backbone and VoIP solutions.

  • CISSP and CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management consultant to enhance your network support team's understanding in a broad range of security topics including Security Administration Issues, Access Control Technology and Techniques, Operations Security, Hardware Security, and Business Continuity Planning.

  • Comprehensive Records of Services
    Progent provides detailed IT service documentation, accessible on the web via a Customer Portal, for all delivered activities. These activity reports provide your in-house IT staff a detailed and helpful history of important IT issues concerning your information system and can provide insight into about how to anticipate and resolve problems to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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