Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By training clients to deal with issues that are not beyond their capability, Progent can focus on providing valuable services by assisting clients to resolve complex issues and streamlining the adoption of advanced technologies. Progent regularly helps customers to hire in-house, first-call support employees such as Microsoft Windows 8, Microsoft Windows 7, and XP PC support technicians, once customers grow to the level that outsourcing all of these services is no longer cost effective.

Features and advantages of Progent's knowledge transfer offerings include:

  • Teach Clients to Deal with Common Problems
    Progent's professionals are encouraged to train customers understand how to resolve common troubles that occur with any IT network. By enhancing the ability of clients to tackle ordinary network problems, Progent's experts can focus on delivering high-value services that demand the experience and knowledge of Progent's certified professionals. Also, by freely exchanging IT knowledge with customers, Progent is able to establish a sense of partnership with clients that leads to long-term relationships based on a shared commitment to maximize the business value of the IT network.

  • Assist Clients Hire IT Service Staff
    If your company determines that it is economical to handle additional IT support activities internally, Progent can assist you to identify suitable candidates with the technical support abilities appropriate to your network. Progent has discovered over the years that this assistance can prolong Progent's customer retention rate by aligning Progent more closely with the evolving business requirements of clients. This help also enables Progent to focus on providing high-end support which is difficult for the in-house staffs of even the largest IT organizations to offer.

  • Customized, Personal Training for End Users
    Progent provides personal classes customized for individuals who wish to increase their skill with mainstream office productivity programs and hardware. Find out more about Progent's MS Office 365 Word training, Office Excel and MS Office 365 Excel training and programming, MS Project help, and Macintosh training.

  • Expert-level Training for Mission-critical Technologies
    Progent's certified consulting professionals can provide individualized training on sophisticated, mission-critical technologies or programs for which your company feels the need for internal expertise. Areas where it may be desirable to expand the skill of your internal IT group include Microsoft Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-powered network backbone and Voice over IP technology.

  • CISSP and CISM Certified Cybersecurity Consulting
    Progent can provide a CISSP-certified cybersecurity consultant or a CISM-certified security management professional to expand your IT team's understanding in a broad range of security areas including Security Administration Issues, Access Control Systems and Techniques, Operations Security, Physical Security, and Business Continuity Planning.

  • Detailed Records of Services
    Progent provides comprehensive IT service documentation, available on the web via a Customer Portal, for all delivered services. These service documents give your in-house IT staff a detailed and helpful history of key technical issues related to your network and can provide clues about how to anticipate and fix troubles to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



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