Progent encourages knowledge transfer from Progent's engineers to customers. By training customers to deal with issues that are not beyond their capability, Progent is able to concentrate on delivering high-value services by helping customers to resolve complex problems and streamlining the adoption of leading-edge technologies. Progent regularly assists clients to hire in-house, first-call IT service employees such as Microsoft Windows 8, Microsoft Windows 7, and XP PC support technicians, once clients evolve to the point that outsourcing all of these services is no longer economical.
Features and advantages of Progent's knowledge transfer services include:
- Train Customers to Deal with Day-to-Day Problems
Progent's consultants are encouraged to help clients understand how to fix typical problems that occur with any IT network. By enhancing the capability of clients to deal with common network issues, Progent's consultants can focus on delivering advanced services that require the experience and training of Progent's certified professionals. In addition, by openly exchanging technical knowledge with customers, Progent is able to establish a sense of collaboration with customers that leads to long-term relationships built on a shared commitment to optimize the business value of the information network.
- Help Clients Hire IT Service Staff
If your company decides that it makes sense to provide more network support services internally, Progent can assist you to assess suitable candidates with the technical service abilities appropriate to your IT environment. Progent has discovered over the years that this assistance can prolong Progent's client retention rate by aligning Progent more tightly with the evolving business requirements of customers. This help also enables Progent to concentrate on providing high-value support which is a challenge for the internal personnel of even the largest IT groups to provide.
- Specialized, Personal Training for Clients
Progent offers one-on-one training crafted for people who wish to expand their skill with mainstream office productivity software and products. Learn more about Progent's Microsoft Office 365 Word training, Microsoft Office Excel and MS Office 365 Excel training and programming, Microsoft Project consulting, and Apple Mac training.
- Expert-level Technical Training for Line-of-Business Applications
Progent's authorized consulting experts offer custom training on sophisticated, mission-critical technologies or programs for which your company feels the need for internal expertise. Areas where it may make sense to expand the knowledge of your internal IT group include Microsoft Active Directory, MS Exchange Server, MS Internet Security and Acceleration Server, or Cisco-based network backbone and Voice over IP solutions.
- CISSP Certified Cybersecurity Expertise
Progent give you access to a CISSP-certified cybersecurity consultant or a
CISM-certified security management expert to enhance your IT team's understanding in a broad range of security topics including Security Administration Practices, Access Control Technology and Techniques, Operations Security, Physical Security, and Disaster Recovery Planning.
- Comprehensive Records of Services
Progent produces detailed IT service documentation, available on the web via a Customer Portal, for all consulting services. These activity reports give your in-house IT staff a detailed and helpful record of key IT issues concerning your network and can offer insight into about how to prepare for and resolve troubles to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.