Knowledge Transfer
Progent encourages knowledge transfer from Progent's engineers to clients. By teaching clients to deal with issues that are within their capability, Progent is able to focus on delivering valuable services by assisting clients to fix complex issues and streamlining the adoption of advanced technologies. Progent regularly helps clients to hire internal, first-call IT service employees including Microsoft Windows 8, Windows 7, and Windows XP desktop support technicians, once clients evolve to the level that outsourcing all of these services is no longer economical.

Features and advantages of Progent's knowledge transfer offerings include:

  • Teach Clients to Deal with Common Problems
    Progent's professionals are encouraged to train customers learn how to fix typical problems that happen with any computer network. By increasing the ability of clients to tackle common network issues, Progent's consultants can concentrate on providing high-value services that demand the experience and training of Progent's certified engineers. Also, by openly exchanging technical information with clients, Progent is able to build a sense of partnership with clients that fosters ongoing relationships based on a shared goal to maximize the business value of the information network.

  • Help Clients Hire IT Service Staff
    If your company decides that it makes sense to provide additional IT support activities internally, Progent can help you to identify qualified applicants with the IT service skills appropriate to your network. Progent has found over time that this service can expand Progent's client retention rate by aligning Progent more closely with the evolving business requirements of clients. This help also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the biggest support organizations to offer.

  • Customized, Personal Training for End Users
    Progent provides personal classes crafted for individuals who wish to expand their skill with popular office productivity software and products. Find out more about Progent's MS Office 365 Word training, Office Excel and Office 365 Excel training and development, MS Project help, and Macintosh training.

  • Advanced Training for Mission-critical Applications
    Progent's certified consulting professionals can provide custom training on sophisticated, strategic technologies or programs for which your business feels the requirement for internal expertise. Technologies where it may be desirable to increase the knowledge of your internal IT staff include Microsoft Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and VoIP technology.

  • CISSP and CISM Certified Cybersecurity Expertise
    Progent can provide a CISSP-certified cybersecurity consultant or a CISM-certified security management expert to enhance your IT staff's knowledge in a wide range of security topics such as Security Management Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Comprehensive Records of Services
    Progent produces comprehensive IT service documentation, accessible on the web via Progent's Customer Portal, for all consulting activities. These service documents provide your in-house IT organization a detailed and useful history of important technical issues concerning your information system and can offer clues about how to anticipate and fix troubles to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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