Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By training clients to deal with issues that are not beyond their capability, Progent can concentrate on providing high-value services by assisting clients to resolve tough problems and streamlining the adoption of advanced technologies. Progent regularly assists clients to hire internal, first-call support staff such as Microsoft Windows 8, Microsoft Windows 7, and Windows XP PC support personnel, after clients evolve to the level that outsourcing all of these services is not economical.

Features and advantages of Progent's knowledge transfer services include:

  • Teach Clients to Handle Day-to-Day Issues
    Progent's professionals are chartered to help customers understand how to resolve typical troubles that occur with any computer network. By increasing the ability of customers to deal with common network issues, Progent's consultants can focus on providing high-value services that demand the background and training of Progent's certified professionals. Also, by freely exchanging IT knowledge with customers, Progent is able to establish a sense of partnership with clients that leads to ongoing relationships built on a common commitment to optimize the efficiency of the information network.

  • Help Clients Hire Support Personnel
    If your company decides that it is economical to handle more network support services in-house, Progent can assist you to assess suitable candidates with the technical service abilities relevant to your IT environment. Progent has found over time that this assistance can prolong Progent's customer retention rate by involving Progent more tightly with the changing business needs of clients. This help also allows Progent to focus on providing high-value support which is difficult for the in-house staffs of even the largest support groups to provide.

  • Customized, Personal Training for Clients
    Progent offers one-on-one training crafted for people who wish to expand their knowledge of popular office productivity software and hardware. Find out more about Progent's Microsoft Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, MS Project help, and Macintosh training.

  • Expert-level Technical Training for Line-of-Business Applications
    Progent's certified consulting professionals offer custom training on complex, strategic technologies or programs for which your company has the need for internal expertise. Technologies where it may be desirable to expand the knowledge of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and Voice over IP solutions.

  • CISSP Certified Cybersecurity Expertise
    Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management expert to enhance your IT staff's knowledge in a wide array of security topics including Security Management Practices, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Strategies.

  • Detailed Documentation of Services
    Progent produces comprehensive IT service documentation, available on the web via Progent's Customer Portal, for all consulting activities. These activity documents provide your in-house IT staff a detailed and useful history of key IT issues concerning your information system and can offer insight into about how to anticipate and fix problems in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent. More topics of interest: