Network Support for Mid-size Businesses
Knowledge Transfer and the Central Valley
Knowledge Transfer
Progent supports knowledge transfer from Progent's consultants to customers. By training customers to handle problems that are not beyond their capability, Progent is able to concentrate on delivering valuable services by helping clients to fix complex issues and facilitating the adoption of leading-edge technologies. Progent commonly helps clients to hire in-house, front-end support employees including Microsoft Windows 8, Windows 7, and Windows XP PC support personnel, after clients evolve to the level that outsourcing 100% of these services is no longer economical.
Key features and benefits of Progent's knowledge transfer offerings include:
- Teach Customers to Deal with Common Issues
Progent's consultants are chartered to train clients understand how to resolve typical troubles that occur with any computer network. By enhancing the ability of clients to tackle common network problems, Progent's experts can focus on delivering advanced services that require the background and training of Progent's certified engineers. Also, by openly sharing IT knowledge with customers, Progent is able to establish a sense of collaboration with customers that leads to long-term relationships built on a common goal to optimize the efficiency of the IT network. - Help Customers Hire Support Personnel
If your business decides that it is economical to handle additional network support services internally, Progent can help you to assess qualified candidates with the technical service skills relevant to your IT environment. Progent has found over time that this assistance can prolong Progent's client retention rate by aligning Progent more closely with the changing business requirements of customers. This service also allows Progent to focus on providing high-value support which is a challenge for the in-house personnel of even the largest IT organizations to provide. - Customized, One-On-One Teaching for End Users
Progent offers personal training customized for people who want to increase their skill with mainstream office productivity software and hardware. Find out more about Progent's MS Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, MS Project training, and Apple Macintosh training. - Advanced Training for Mission-critical Technologies
Progent's authorized consulting professionals offer individualized training on sophisticated, strategic technologies or applications for which your company feels the requirement for in-house expertise. Technologies where it may be desirable to expand the knowledge of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and Voice over IP solutions. - CISSP and CISM Certified Cybersecurity Consulting
Progent give you access to a CISSP-certified cybersecurity consultant or a CISM-certified security management expert to enhance your IT staff's knowledge in a wide range of security areas such as Security Administration Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning. - Comprehensive Records of Services
Progent produces comprehensive IT service documentation, accessible on the web through Progent's Customer Portal, for all consulting activities. These activity documents give your internal IT organization a concise and helpful record of important technical issues concerning your network and can provide insight into about how to anticipate and resolve troubles in the future.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Supplemental Call Center Integration
CISM Security Security Supplemental Service Desk Troubleshooting
Progent offers several essential types of Call Center services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your customers convenient access to a dependable technical resource with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve and not merely report problems.
SPS 2019 Consulting Services
Remote SPS 2019 Integration Support
Progent’s Microsoft-certified experts can provide small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a central location for your employees or customers to connect to, organize, distribute and manipulate useful information, files, and applications and to communicate with other people. It enables quicker and better decisions, more effective sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and without a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they’ve developed in a manner that makes data convenient to find, retrieve and apply.
SQL Server 2017 Management Studio Computer Consultants
SQL Server 2017 Analysis Services Remote Troubleshooting
Progent's Microsoft-certified SQL Server 2017 consultants can help you to plan and implement an efficient migration from your existing SQL Server deployment to SQL Server 2017.
Microsoft Certified Windows 10 Installation Help and Support
24 Hour Windows 10 Management Configuration
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include ROI estimates, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for network management staff and end users, and post-migration technical help.
Cisco CCDP Remote Support Jobs
Freelance Microsoft Consultant Part-Time Job
If you are an information technology consultant with system support expertise, teaming with Progent and assisting Progent's customers will expand your abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's commitment to providing IT consulting and technical support to small businesses will give you the opportunity to consult in depth with business leaders and contribute significantly to the success of dynamic organizations. In addition, Progent's virtual office environment provides state-of-the-art tools for off-site service and wireless access to allow you to come up with speedy solutions when you troubleshoot mission-critical issues.
SPS 2016 Remote Troubleshooting
MCSE Expert Certified SharePoint Server Professionals
Progent’s Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently coordinating people, teams and information. SharePoint provides a common spot for your employees or clients to connect to, manage, share and manipulate useful information, files, and applications and to communicate with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the information they’ve created in a manner that makes data easy to locate, download and apply. Progent's SharePoint experts can assist you to support your current SharePoint ecosystem or migrate to the current release of SharePoint.
Sun Solaris Professionals
CCDP Expert Certified OpenBSD Tech Support
Progent's UNIX family support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient single consulting firm to help you create and manage a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.
Microsoft Windows Server 2008 Cluster Integration Services
Award Winning Microsoft Windows 2008 Cluster Server Troubleshooting
The server cluster feature set incorporated into the high-end versions of MS Windows Server 2008 has been radically redesigned to simplify the installation, configuration, and management of server clusters that provide greater levels of network availability, security, performance, and versatility. New or enhanced features include automated cluster verification, easier setup and installation, improved cluster management, redesigned cluster architecture for increased uptime, better security and quorum structure, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company evaluate the advantages of failover clusters, design and implement a deployment, train your IT personnel to manage your cluster environment, provide continuing consulting and support services, and create and test a workplace recovery plan.
Les Kent has a 35-year history of effective technology integration, corporate administration, sales, and operations. He has shown a talent for creating elegant information technology solutions during his time as as a network designer, programmer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major enterprises.
GIAC Certified Information Assurance Security Audits
Consulting Services Security Incident Response
Global Information Assurance Certification was established in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities covered under GIAC accreditation including auditing infrastructure vulnerability, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Select Topic: