Network Support for Mid-size Businesses

Features and benefits of Progent's knowledge transfer services include:

• Train Customers to Handle Common Problems
  Progent's consultants are chartered to train clients understand how to resolve typical troubles that happen with any computer network. By enhancing the ability of clients to deal with ordinary support issues, Progent's experts can focus on providing advanced services that demand the experience and knowledge of Progent's certified engineers. In addition, by openly exchanging technical information with customers, Progent is able to build a feeling of partnership with customers that leads to long-term relationships based on a shared commitment to maximize the efficiency of the IT network.

• Help Customers Hire IT Service Personnel
  If your business determines that it is economical to handle additional network support services internally, Progent can help you to assess suitable applicants with the technical support abilities appropriate to your IT environment. Progent has found over the years that this assistance can prolong Progent's client retention rate by involving Progent more closely with the changing business needs of clients. This service also enables Progent to focus on delivering high-value support which is a challenge for the in-house staffs of even the largest IT groups to provide.

• Customized, One-On-One Training for Clients
  Progent offers personal training customized for individuals who want to increase their skill with mainstream office productivity programs and products. Learn more about Progent's MS Office 365 Word training, Microsoft Office Excel and MS Office 365 Excel training and programming, Microsoft Project training, and Apple Mac training.

• Advanced Technical Training for Line-of-Business Technologies
  Progent's certified consulting experts offer custom training on complex, strategic technologies or programs for which your company feels the requirement for in-house expertise. Areas where it may make sense to expand the skill of your in-house IT group include MS Active Directory, MS Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and VoIP solutions.

• CISM Certified Cybersecurity Expertise
  Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management professional to enhance your IT team's knowledge in a broad range of security topics such as Security Management Practices, Access Control Technology and Methodology, Operations Security, Physical Security, and Business Continuity Strategies.

• Comprehensive Records of Services
  Progent provides comprehensive IT service documentation, accessible on the web via a Customer Portal, for all consulting services. These activity reports give your in-house IT organization a concise and useful history of important IT issues related to your network and can provide insight into about how to anticipate and fix troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.