Progent encourages knowledge transfer from Progent's engineers to clients. By training clients to handle issues that are not beyond their comfort zone, Progent is able to focus on delivering high-value services by assisting customers to fix tough problems and streamlining the adoption of leading-edge technologies. Progent commonly assists customers to hire in-house, front-end IT service staff including MS Windows 8, Microsoft Windows 7, and XP PC support technicians, after clients evolve to the level that outsourcing all of these services is not economical.
Features and benefits of Progent's knowledge transfer services include:
- Train Customers to Deal with Common Problems
Progent's consultants are encouraged to train customers understand how to resolve common problems that happen with any computer network. By enhancing the ability of clients to deal with ordinary network problems, Progent's experts can focus on delivering advanced services that require the experience and training of Progent's certified engineers. Also, by freely sharing IT information with clients, Progent is able to build a sense of collaboration with customers that fosters long-term relationships based on a common commitment to optimize the efficiency of the IT network.
- Help Clients Hire IT Service Personnel
If your company determines that it is economical to provide additional network support services internally, Progent can assist you to assess qualified candidates with the IT support abilities appropriate to your network. Progent has discovered over the years that this assistance can expand Progent's customer retention rate by involving Progent more closely with the evolving business needs of clients. This service also enables Progent to concentrate on providing high-value service which is a challenge for the internal personnel of even the largest IT organizations to provide.
- Specialized, Personal Training for End Users
Progent offers personal training crafted for people who want to increase their knowledge of popular office productivity software and hardware. Learn more about Progent's Microsoft Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, Microsoft Project consulting, and Apple Mac consulting.
- Advanced Training for Line-of-Business Applications
Progent's authorized consulting experts can provide custom training on sophisticated, strategic technologies or applications for which your company has the requirement for internal expertise. Areas where it may be desirable to increase the knowledge of your in-house IT staff include MS Active Directory, MS Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network backbone and VoIP solutions.
- CISSP and CISM Certified Cybersecurity Consulting
Progent give you access to a CISSP-certified cybersecurity professional or a
CISM-certified security management consultant to enhance your network support team's understanding in a broad array of security topics such as Security Administration Practices, Access Control Systems and Techniques, Operations Security, Physical Security, and Disaster Recovery Planning.
- Comprehensive Documentation of Services
Progent provides detailed IT service documentation, accessible on the web through Progent's Customer Portal, for all consulting activities. These service documents give your internal IT staff a detailed and helpful record of key IT issues related to your network and can offer insight into about how to prepare for and resolve problems to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.