Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to clients. By training customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services by helping clients to fix tough issues and streamlining the adoption of leading-edge technologies. Progent commonly helps clients to hire internal, front-end IT service employees including Microsoft Windows 8, Windows 7, and XP desktop support personnel, after clients evolve to the point that outsourcing all of these services is not cost effective.
Features and advantages of Progent's knowledge transfer services include:
- Train Clients to Handle Day-to-Day Issues
Progent's professionals are chartered to help customers understand how to resolve typical troubles that occur with any IT network. By enhancing the ability of clients to deal with ordinary support issues, Progent's experts can concentrate on providing high-value services that demand the experience and training of Progent's certified engineers. Also, by openly exchanging IT information with customers, Progent is able to establish a feeling of collaboration with customers that fosters ongoing relationships built on a shared commitment to optimize the efficiency of the IT network. - Assist Customers Hire Support Personnel
If your company decides that it is economical to provide more IT support services in-house, Progent can assist you to assess qualified applicants with the technical service abilities relevant to your network. Progent has discovered over the years that this assistance can prolong Progent's client retention rate by aligning Progent more closely with the changing business needs of customers. This help also enables Progent to concentrate on delivering high-value service which is a challenge for the in-house personnel of even the largest support organizations to offer. - Specialized, Personal Teaching for End Users
Progent offers one-on-one training customized for people who wish to increase their knowledge of popular office productivity programs and hardware. Find out more about Progent's Microsoft Office 365 Word training, Microsoft Office Excel and MS Office 365 Excel training and consulting, MS Project consulting, and Apple Macintosh training. - Expert-level Technical Training for Line-of-Business Technologies
Progent's certified consulting experts can provide custom training on sophisticated, strategic technologies or applications for which your business has the need for internal expertise. Technologies where it may be desirable to expand the knowledge of your internal IT staff include Microsoft Active Directory, MS Exchange Server, Microsoft ISA Server, or Cisco-powered network infrastructure and VoIP technology. - CISM Certified Cybersecurity Consulting
Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management professional to expand your network support staff's knowledge in a wide array of security areas such as Security Administration Practices, Access Control Technology and Methodology, Operations Security, Physical Security, and Business Continuity Planning. - Detailed Documentation of Services
Progent provides detailed IT service documentation, available on the web via Progent's Customer Portal, for all consulting services. These activity documents provide your in-house IT staff a detailed and useful history of important IT issues related to your network and can offer clues about how to anticipate and fix troubles in the future.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Experts Dynamics GP/Great Plains Troubleshooting
Microsoft Certified Partner Technical Support Dynamics GP Power BI
Progent can help you plan and implement a smooth move to Microsoft Dynamics GP so that you retain your data, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce business interruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create specialized line-of-business applications and eCommerce programs that work transparently with Dynamics GP/Great Plains.
Technology Consulting Postini
Consulting Anti-Virus
E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the security and management of company email by offering constantly improved spam and virus filtering, policy management, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and reporting utilities as well as outgoing email filtering to let you troubleshoot your e-mail environment and define and regulate corporate email policy.
WatchGuard Firebox T55 Firewall Security Organizations
WatchGuard Fireware Firewall Configuration
Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Wireless Network Support Outsourcing
Proxim Tsunami Network Consultant
Progent's wireless professionals can help small businesses design, choose, pilot, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of security that equals or excels wired connections. Progent offers experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and install the wireless link technology that align best your business requirements.
Microsoft Experts Non-stop Data Centers Specialists
Non-stop Data Centers Configuration
Progent's Data Center consultants can help you find fault-tolerant data centers that match the particular needs of your company. High availability off-site data centers are particularly attractive to small companies because of their affordability and simplified logistics compared to taking a do-it-yourself approach. Attempting to build an in-house data center that offers even a basic level of fault tolerance is too costly for the majority of small companies. Progent can show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by providing a complete array of engineering and maintenance services.
On Demand Staff Augmentation Services Setup and Support
Emergency Temporary IT Admin Staffing Online Technical Support
Progent's temporary IT staffing services allow businesses to respond to the need for IT support personnel without dealing with the costs and hassle associated with identifying and hiring reliable technical workers and without increasing your full-time head count.
After Hours VB.NET Reports
.NET C# Design Firm
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or modernize .NET applications rapidly and affordably.
Top wireless IP phone security Technical Support Services
wireless IP phones and Cisco Unified Communications Manager Onsite Technical Support
Progent's Cisco-certified wireless integration consulting experts can assist you to configure, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Multi-factor Authentication Support Services
MFA and Single Sign-on On-site Support
Progent's Duo managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices.
Top SyteLine Consultant
After Hours Infor SyteLine CloudSuite Consulting Services
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing and service organizations to manage complicated supply chains and streamline key processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that spans from as-needed guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Catalyst Switch LISP Network Engineer
24x7 Outsourcing Catalyst Switch VLAN
Progent's Cisco-certified CCIE experts can help your business to configure, manage, update, optimize and troubleshoot Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and move efficiently from outdated appliances to current models.
Exchange Online Archiving Remote Technical Support
Microsoft 365 and on-premises Exchange Consultant Services
Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and associated Exchange components to lower capital expense and management overhead. You can deploy Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote technical support to assist your organizations to assess the benefits of Microsoft 365 Exchange Online, plan a solution that aligns with your functional requirements and IT budget, implement an efficient migration from your current Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and troubleshooting.
System Center 2016 and Exchange Online Integration Consultants
Top System Center 2016 and Linux Integration Online Troubleshooting
Microsoft System Center 2016 provides major enhancements for managing hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
Consult ProSight Network Health Assessment
Services Remote Network Monitoring
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and safer Active Directory environment. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability.
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