Knowledge Transfer
Progent encourages knowledge transfer from Progent's consultants to clients. By teaching clients to handle issues that are within their capability, Progent can concentrate on delivering high-value services by helping clients to resolve complex issues and facilitating the integration of advanced technologies. Progent regularly assists customers to hire internal, first-call IT service staff such as Windows 8, Microsoft Windows 7, and XP PC support personnel, after clients evolve to the point that outsourcing 100% of these services is not economical.

Features and benefits of Progent's knowledge transfer services include:

  • Teach Customers to Handle Common Problems
    Progent's professionals are encouraged to train customers understand how to fix typical problems that happen with any IT network. By enhancing the capability of clients to tackle ordinary network problems, Progent's experts can focus on delivering advanced services that require the experience and knowledge of Progent's certified professionals. In addition, by freely exchanging technical information with customers, Progent is able to build a feeling of collaboration with clients that leads to ongoing relationships built on a common commitment to optimize the business value of the information network.

  • Help Clients Hire Support Staff
    If your business determines that it is economical to handle more network support services internally, Progent can assist you to identify qualified candidates with the IT service skills relevant to your IT environment. Progent has found over the years that this assistance can expand Progent's client retention rate by aligning Progent more tightly with the changing business needs of clients. This service also allows Progent to concentrate on providing high-value support which is a challenge for the in-house personnel of even the largest support groups to provide.

  • Customized, Personal Training for End Users
    Progent offers personal classes crafted for individuals who wish to increase their knowledge of mainstream office productivity programs and products. Learn more about Progent's MS Office 365 Word training, Microsoft Office Excel and Office 365 Excel training and development, Microsoft Project consulting, and Apple Mac consulting.

  • Expert-level Training for Mission-critical Applications
    Progent's authorized consulting experts can provide individualized training on sophisticated, mission-critical technologies or applications for which your company has the requirement for in-house expertise. Technologies where it may make sense to expand the knowledge of your internal IT staff include MS Active Directory, Microsoft Exchange Server, MS ISA Server, or Cisco-powered network infrastructure and Voice over IP solutions.

  • CISSP Certified Cybersecurity Expertise
    Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management expert to enhance your IT team's understanding in a wide array of security topics such as Security Management Practices, Access Control Technology and Techniques, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Comprehensive Documentation of Services
    Progent produces detailed IT service documentation, accessible on the web through Progent's Customer Portal, for all delivered activities. These activity reports give your in-house IT organization a concise and useful history of important technical issues related to your information system and can offer insight into about how to prepare for and resolve problems to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent. More topics of interest: