Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent encourages knowledge transfer from Progent's engineers to clients. By teaching clients to deal with issues that are within their capability, Progent is able to focus on delivering valuable services by assisting clients to fix complex issues and streamlining the adoption of advanced technologies. Progent regularly helps clients to hire internal, first-call IT service employees including Microsoft Windows 8, Windows 7, and Windows XP desktop support technicians, once clients evolve to the level that outsourcing all of these services is no longer economical.
Features and advantages of Progent's knowledge transfer offerings include:
- Teach Clients to Deal with Common Problems
Progent's professionals are encouraged to train customers learn how to fix typical problems that happen with any computer network. By increasing the ability of clients to tackle common network issues, Progent's consultants can concentrate on providing high-value services that demand the experience and training of Progent's certified engineers. Also, by openly exchanging technical information with clients, Progent is able to build a sense of partnership with clients that fosters ongoing relationships based on a shared goal to maximize the business value of the information network. - Help Clients Hire IT Service Staff
If your company decides that it makes sense to provide additional IT support activities internally, Progent can help you to identify qualified applicants with the IT service skills appropriate to your network. Progent has found over time that this service can expand Progent's client retention rate by aligning Progent more closely with the evolving business requirements of clients. This help also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the biggest support organizations to offer. - Customized, Personal Training for End Users
Progent provides personal classes crafted for individuals who wish to expand their skill with popular office productivity software and products. Find out more about Progent's MS Office 365 Word training, Office Excel and Office 365 Excel training and development, MS Project help, and Macintosh training. - Advanced Training for Mission-critical Applications
Progent's certified consulting professionals can provide custom training on sophisticated, strategic technologies or programs for which your business feels the requirement for internal expertise. Technologies where it may be desirable to increase the knowledge of your internal IT staff include Microsoft Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and VoIP technology. - CISSP and CISM Certified Cybersecurity Expertise
Progent can provide a CISSP-certified cybersecurity consultant or a CISM-certified security management expert to enhance your IT staff's knowledge in a wide range of security topics such as Security Management Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning. - Comprehensive Records of Services
Progent produces comprehensive IT service documentation, accessible on the web via Progent's Customer Portal, for all consulting activities. These service documents provide your in-house IT organization a detailed and useful history of important technical issues concerning your information system and can offer clues about how to anticipate and fix troubles to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
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Microsoft Windows Implementation Consulting Companies
Microsoft Windows Online Troubleshooting
To provide cost-effective IT support for small companies, Progent offers comprehensive computer outsourcing plans that offer small businesses quick access to network help without requiring you to recruit, train, and maintain an expensive full-time computer support team. Progent’s IT outsourcing services give you an economical alternative for creating a protected and robust environment for your important Microsoft Windows business productivity products including Microsoft Office XP and Microsoft Office 2003.
Emergency Network Support Outsourcing Professional
Network Support Outsourcing Specialists
Progent is structured to provide comprehensive online support for all technologies common to small company IT systems and offers an array of strategic, on-demand services such as a part-time Chief Information Officer to provide advanced planning and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for critical projects such as office moves orOS upgrades, connectivity experts for designing high-performance and robust infrastructure, security engineers to ensure information safety and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, customize, or troubleshoot business applications.
Microsoft 365 Exchange Online and on-premises Exchange Technology Consulting Services
Office 365 and Apple iOS Consulting Services
Microsoft supports transparent hybrid networks that integrate Office 365 and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and on budget.
Engineers UNIX, Windows
Microsoft Consulting Services Windows and UNIX
If you are producing UNIX-based applications on a network that has Windows-based servers, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the continual hassle of managing your company information system. By using smart network monitoring and by delivering online and in-person assistance when your business needs it, Progent represents an economical way for managing an IT system that features excellent dependability, protection, and performance. Progent's developer assistance services feature full-service it outsourcing, virtual infrastructure, online and on-premises support and repair, proactive network monitoring services, and Help Desk Call Center outsourcing.
Internet Security and Acceleration Server Support Services
Microsoft ISA Server Computer Engineer
Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your business network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these products to detect many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through experienced design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Top Lync Server 2013 Web Apps Server Consultancy
Lync Server 2013 dial plans Consultant Services
Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network telephony. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises support to assist your company to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.
Help and Support Exchange Online Archiving
Office 365 AD Connect Configuration
Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other email infrastructure to lower capital expense and administrative hassle. You can configure Exchange Online to run all your mailboxes, or you can run a hybrid solution that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable remote support to assist your small businesses to assess the benefits of Exchange Online, design a network topology that aligns with your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and end users, and deliver ongoing consulting and troubleshooting.
Dynamics GP/Great Plains Features Consultant Services
Microsoft Financial Software Onsite Technical Support
Progent can show you how to plan and execute a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business applications and eCommerce programs that integrate seamlessly with Dynamics GP.
Microsoft Azure cloud migration Developer Firm
Microsoft Azure firewall configuration Outsourced Programming
Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure you avoid the common mistakes small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.
NetApp Clustered Data ONTAP Engineer
NetApp MetroCluster Consulting Services
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with continual replication to deliver fast, zero RPO disaster recovery (DR) between datacenters that are as far as 300km apart from each other. Progent's team of seasoned IT experts can assist you to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by delivering help with procedures such as assigning disk pools, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove adherence with industry standards and regulatory requirements.
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