Knowledge Transfer
Progent encourages knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are not beyond their comfort zone, Progent can focus on providing high-value services by helping clients to resolve tough problems and facilitating the adoption of advanced technologies. Progent regularly helps customers to hire internal, first-call IT service employees such as Microsoft Windows 8, Microsoft Windows 7, and XP desktop support personnel, after clients evolve to the point that outsourcing 100% of these functions is not cost effective.

Features and benefits of Progent's knowledge transfer services include:

  • Train Customers to Handle Common Problems
    Progent's consultants are encouraged to train customers understand how to fix common problems that occur with any IT network. By increasing the ability of clients to deal with common support issues, Progent's consultants can focus on delivering advanced services that require the experience and training of Progent's certified engineers. Also, by freely exchanging IT knowledge with clients, Progent is able to establish a sense of collaboration with customers that fosters long-term relationships built on a common commitment to optimize the efficiency of the information network.

  • Assist Clients Hire Support Personnel
    If your business decides that it is economical to provide additional IT support activities internally, Progent can assist you to identify suitable candidates with the technical service skills appropriate to your IT environment. Progent has found over time that this assistance can prolong Progent's customer retention rate by involving Progent more closely with the changing business needs of customers. This service also enables Progent to focus on providing high-end support which is a challenge for the in-house staffs of even the largest support organizations to offer.

  • Specialized, Personal Teaching for End Users
    Progent provides personal training customized for individuals who want to expand their skill with popular office productivity programs and products. Find out more about Progent's Microsoft Office 365 Word training, Microsoft Office Excel and Microsoft Office 365 Excel training and development, Microsoft Project training, and Apple Mac training.

  • Expert-level Training for Line-of-Business Applications
    Progent's certified consulting professionals offer individualized training on sophisticated, mission-critical technologies or applications for which your company has the need for in-house expertise. Areas where it may make sense to expand the knowledge of your in-house IT group include Microsoft Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and Voice over IP solutions.

  • CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management consultant to enhance your network support staff's knowledge in a broad array of security topics including Security Management Issues, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Strategies.

  • Detailed Records of Services
    Progent provides detailed IT service documentation, accessible on the web via a Customer Portal, for all consulting services. These activity reports provide your internal IT staff a detailed and helpful history of key IT issues concerning your information system and can offer insight into about how to prepare for and resolve troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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