Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to customers. By training clients to handle issues that are not beyond their capability, Progent can focus on delivering valuable services by helping customers to fix tough issues and streamlining the adoption of advanced technologies. Progent regularly helps customers to hire internal, front-end IT service staff such as MS Windows 8, Windows 7, and Windows XP PC support personnel, after customers evolve to the level that outsourcing all of these services is no longer cost effective.
Key features and benefits of Progent's knowledge transfer services include:
- Teach Customers to Deal with Common Problems
Progent's consultants are chartered to train customers learn how to resolve typical troubles that happen with any computer network. By enhancing the ability of clients to deal with common network problems, Progent's consultants can focus on delivering high-value services that demand the background and knowledge of Progent's certified engineers. In addition, by freely exchanging IT knowledge with clients, Progent is able to establish a feeling of partnership with clients that fosters ongoing relationships based on a common goal to optimize the business value of the IT network. - Help Clients Hire Support Staff
If your business decides that it is economical to provide additional IT support services in-house, Progent can assist you to assess suitable candidates with the technical service abilities appropriate to your network. Progent has found over the years that this assistance can prolong Progent's client retention rate by aligning Progent more closely with the changing business needs of clients. This help also enables Progent to concentrate on delivering high-value support which is a challenge for the internal staffs of even the largest support groups to offer. - Customized, Personal Teaching for Clients
Progent provides one-on-one training customized for people who want to increase their skill with popular office productivity programs and products. Learn more about Progent's MS Office 365 Word training, Office Excel and MS Office 365 Excel training and development, MS Project training, and Macintosh training. - Expert-level Training for Line-of-Business Technologies
Progent's authorized consulting professionals offer custom training on sophisticated, mission-critical technologies or applications for which your company feels the need for internal expertise. Technologies where it may be desirable to increase the knowledge of your in-house IT group include Microsoft Active Directory, MS Exchange Server, MS ISA Server, or Cisco-based network backbone and VoIP solutions. - CISSP and CISM Certified Cybersecurity Consulting
Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management consultant to enhance your network support team's understanding in a broad range of security topics including Security Administration Issues, Access Control Technology and Techniques, Operations Security, Hardware Security, and Business Continuity Planning. - Comprehensive Records of Services
Progent provides detailed IT service documentation, accessible on the web via a Customer Portal, for all delivered activities. These activity reports provide your in-house IT staff a detailed and helpful history of important IT issues concerning your information system and can provide insight into about how to anticipate and resolve problems to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Monitoring and Reporting Engineer
Remote Monitoring and Reporting Online Consulting
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
MySQL Clustering Technology Professional
MySQL Clustering Engineers
Progent can provide cost-effective online access to an Oracle-certified MySQL RDBMS DBA or software programmer and can assist businesses of all sizes to configure and support MySQL within a reliable network environment that offers advanced speed, expandability, and protection. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.
Hawaii Security Consulting Services
North Carolina Onsite Support
Progent’s Technical Response Center offers nationwide extended hours remote support for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer after-hours telephone support and online direct network connection to isolate and repair network problems quickly and economically. The breadth of technical expertise represented by Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult problems to appropriate experts as required. For urgent problems, the Technical Response Center tries to respond to your call for service in less than one hour.
Immediate Networking Company Microsoft Outlook
Microsoft Exchange 2000 Networking Organization
Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent provides affordable Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.
Computer Ransomware Forensics Professional
Endpoint Ransomware Immunization Support
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.
SQL Server 2016 AlwaysOn Availability Groups Remote Technical Support
SQL Server Analysis Services Network Engineer
Microsoft SQL Server 2016 offers major enhancements in performance, scale, data security, uptime, mobile computing support, and built-in BI. Innovations include PolyBase for processing relational and non-relational databases in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to help businesses of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.
Barracuda Backup Replication Technology Consulting
On-site Technical Support Barracuda Backup and Hyper-V
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to assist you to design, integrate, manage and troubleshoot a BDR system based on Barracuda Backup.
Dynamics NAV MRP Integration
24x7x365 Dynamics Business Central Technology Consulting
Progent offers remote and onsite deployment, migration, customization, BI reporting for Dynamics Business Central/Navision.
Engineer Windows Server Essentials Disaster Recovery
Windows Server Essentials Server Backup Services
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that enables small organizations to transition from the traditional physical in-house datacenter to the contemporary hybrid computing model that includes local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible business advantages of migrating to Windows Server Essentials and adopting a hybrid local/cloud model for your computing environment. Progent offers comprehensive project management to help you design and execute a smooth move to Microsoft Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting help, technical support, and training.
Linux Network Monitoring, Nagios and MRTG Engineer
Linux Network Monitoring, Nagios and MRTG Consultant Services
Network monitoring typically consists of observing a system's resource usage in order to identify data traffic bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux and can be used to observe mixed-platform environments where Linux and Windows operate together. Progent's network integration consultants can help you use both these tools to optimize and repair your network. Progent's UNIX consulting services provide small businesses and programmers help with managing and supporting UNIX and Linux systems that work with Microsoft-based technology.
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