Network Support for Mid-size Businesses

Key features and benefits of Progent's knowledge transfer offerings include:

• Train Clients to Deal with Common Problems
  Progent's professionals are encouraged to train customers learn how to fix common troubles that occur with any computer network. By enhancing the capability of clients to tackle common support issues, Progent's consultants can focus on delivering advanced services that demand the background and training of Progent's certified professionals. Also, by openly sharing IT knowledge with customers, Progent is able to build a feeling of collaboration with clients that fosters long-term relationships based on a common goal to optimize the business value of the information network.

• Assist Clients Hire IT Service Staff
  If your company decides that it makes sense to provide additional network support activities in-house, Progent can assist you to assess qualified candidates with the IT service skills relevant to your network. Progent has found over the years that this service can expand Progent's client retention rate by involving Progent more tightly with the evolving business needs of clients. This help also enables Progent to focus on providing high-value service which is a challenge for the internal staffs of even the biggest support organizations to provide.

• Customized, One-On-One Teaching for Clients
  Progent provides one-on-one classes customized for people who want to increase their skill with popular office productivity software and products. Find out more about Progent's MS Office 365 Word training, MS Office Excel and Microsoft Office 365 Excel training and consulting, Microsoft Project consulting, and Macintosh training.

• Expert-level Training for Mission-critical Technologies
  Progent's authorized consulting professionals offer custom training on sophisticated, mission-critical technologies or programs for which your company has the requirement for internal expertise. Technologies where it may be desirable to expand the knowledge of your in-house IT group include Microsoft Active Directory, MS Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network infrastructure and VoIP technology.

• CISSP and CISM Certified Cybersecurity Expertise
  Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management professional to expand your network support team's knowledge in a broad range of security areas such as Security Management Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning.

• Detailed Documentation of Services
  Progent provides detailed IT service documentation, available on the web through Progent's Customer Portal, for all consulting activities. These service documents give your in-house IT staff a concise and useful history of important technical issues concerning your network and can offer insight into about how to anticipate and resolve problems in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.