Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to clients. By training customers to deal with issues that are not beyond their comfort zone, Progent can focus on delivering high-value services by assisting clients to fix complex problems and streamlining the integration of leading-edge technologies. Progent regularly helps customers to hire internal, front-end IT service staff such as Microsoft Windows 8, Microsoft Windows 7, and XP desktop support technicians, after clients evolve to the level that outsourcing all of these services is not cost effective.

Key features and advantages of Progent's knowledge transfer services include:

  • Train Clients to Deal with Day-to-Day Problems
    Progent's consultants are chartered to train customers learn how to fix typical problems that occur with any IT network. By increasing the capability of clients to tackle common support problems, Progent's consultants can focus on delivering advanced services that require the background and training of Progent's certified professionals. In addition, by openly exchanging IT information with clients, Progent is able to build a sense of partnership with clients that leads to long-term relationships based on a shared commitment to maximize the efficiency of the information network.

  • Help Customers Hire IT Service Staff
    If your company determines that it is economical to provide more network support activities internally, Progent can help you to assess suitable candidates with the technical service skills relevant to your network. Progent has discovered over time that this service can prolong Progent's client retention rate by involving Progent more closely with the evolving business requirements of customers. This service also enables Progent to concentrate on delivering high-end service which is a challenge for the internal staffs of even the largest IT groups to offer.

  • Customized, Personal Teaching for Clients
    Progent offers personal training customized for individuals who wish to expand their knowledge of mainstream office productivity software and products. Find out more about Progent's MS Office 365 Word training, MS Office Excel and Office 365 Excel training and development, Microsoft Project training, and Apple Mac training.

  • Expert-level Training for Line-of-Business Technologies
    Progent's certified consulting experts can provide custom training on sophisticated, strategic technologies or applications for which your business has the need for internal expertise. Technologies where it may be desirable to increase the skill of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network backbone and Voice over IP technology.

  • CISSP Certified Cybersecurity Expertise
    Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management expert to enhance your IT staff's knowledge in a broad array of security topics such as Security Management Practices, Access Control Systems and Techniques, Operations Security, Physical Security, and Disaster Recovery Strategies.

  • Detailed Records of Services
    Progent provides comprehensive IT service documentation, accessible on the web through a Customer Portal, for all consulting activities. These service reports provide your internal IT organization a concise and helpful record of key technical issues related to your information system and can provide insight into about how to anticipate and fix troubles to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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