Knowledge Transfer
Progent supports knowledge transfer from Progent's engineers to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering valuable services by assisting clients to fix complex issues and streamlining the adoption of advanced technologies. Progent commonly assists customers to hire in-house, first-call IT service employees such as Windows 8, Windows 7, and XP PC support technicians, once customers evolve to the point that outsourcing all of these services is not cost effective.

Features and advantages of Progent's knowledge transfer offerings include:

  • Train Customers to Deal with Common Problems
    Progent's professionals are encouraged to help clients understand how to fix typical problems that occur with any IT network. By enhancing the ability of clients to deal with ordinary support problems, Progent's consultants can concentrate on providing high-value services that demand the background and knowledge of Progent's certified engineers. Also, by freely exchanging technical information with customers, Progent is able to establish a feeling of collaboration with customers that leads to long-term relationships based on a shared goal to maximize the business value of the information network.

  • Assist Clients Hire IT Service Personnel
    If your company decides that it is economical to provide additional IT support activities internally, Progent can assist you to assess qualified candidates with the IT service skills appropriate to your network. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more closely with the changing business needs of clients. This help also enables Progent to focus on delivering high-value support which is a challenge for the in-house personnel of even the largest support organizations to offer.

  • Customized, Personal Training for Clients
    Progent provides personal training customized for people who wish to expand their knowledge of popular office productivity programs and products. Learn more about Progent's Microsoft Office 365 Word training, Office Excel and MS Office 365 Excel training and consulting, Microsoft Project help, and Apple Mac training.

  • Expert-level Technical Training for Line-of-Business Technologies
    Progent's certified consulting professionals offer custom training on complex, mission-critical technologies or applications for which your business has the requirement for internal expertise. Technologies where it may make sense to expand the knowledge of your in-house IT group include Microsoft Active Directory, Microsoft Exchange Server, MS Internet Security and Acceleration Server, or Cisco-based network infrastructure and Voice over IP solutions.

  • CISSP and CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity consultant or a CISM-certified security management professional to expand your IT team's understanding in a broad array of security topics such as Security Administration Practices, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Planning.

  • Comprehensive Documentation of Services
    Progent provides comprehensive IT service documentation, accessible on the web through a Customer Portal, for all consulting activities. These activity reports provide your internal IT staff a detailed and useful record of important IT issues related to your information system and can offer insight into about how to anticipate and fix problems to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent. More topics of interest: