Knowledge Transfer
Progent supports knowledge transfer from Progent's consultants to customers. By training customers to handle problems that are not beyond their capability, Progent is able to concentrate on delivering valuable services by helping clients to fix complex issues and facilitating the adoption of leading-edge technologies. Progent commonly helps clients to hire in-house, front-end support employees including Microsoft Windows 8, Windows 7, and Windows XP PC support personnel, after clients evolve to the level that outsourcing 100% of these services is no longer economical.

Key features and benefits of Progent's knowledge transfer offerings include:

  • Teach Customers to Deal with Common Issues
    Progent's consultants are chartered to train clients understand how to resolve typical troubles that occur with any computer network. By enhancing the ability of clients to tackle common network problems, Progent's experts can focus on delivering advanced services that require the background and training of Progent's certified engineers. Also, by openly sharing IT knowledge with customers, Progent is able to establish a sense of collaboration with customers that leads to long-term relationships built on a common goal to optimize the efficiency of the IT network.

  • Help Customers Hire Support Personnel
    If your business decides that it is economical to handle additional network support services internally, Progent can help you to assess qualified candidates with the technical service skills relevant to your IT environment. Progent has found over time that this assistance can prolong Progent's client retention rate by aligning Progent more closely with the changing business requirements of customers. This service also allows Progent to focus on providing high-value support which is a challenge for the in-house personnel of even the largest IT organizations to provide.

  • Customized, One-On-One Teaching for End Users
    Progent offers personal training customized for people who want to increase their skill with mainstream office productivity software and hardware. Find out more about Progent's MS Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, MS Project training, and Apple Macintosh training.

  • Advanced Training for Mission-critical Technologies
    Progent's authorized consulting professionals offer individualized training on sophisticated, strategic technologies or applications for which your company feels the requirement for in-house expertise. Technologies where it may be desirable to expand the knowledge of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, or Cisco-based network infrastructure and Voice over IP solutions.

  • CISSP and CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity consultant or a CISM-certified security management expert to enhance your IT staff's knowledge in a wide range of security areas such as Security Administration Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Comprehensive Records of Services
    Progent produces comprehensive IT service documentation, accessible on the web through Progent's Customer Portal, for all consulting activities. These activity documents give your internal IT organization a concise and helpful record of important technical issues concerning your network and can provide insight into about how to anticipate and resolve troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Les Kent has a 35-year history of effective technology integration, corporate administration, sales, and operations. He has shown a talent for creating elegant information technology solutions during his time as as a network designer, programmer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major enterprises.

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    Global Information Assurance Certification was established in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities covered under GIAC accreditation including auditing infrastructure vulnerability, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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