Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to clients. By training customers to deal with issues that are not beyond their comfort zone, Progent can focus on delivering high-value services by assisting clients to fix complex problems and streamlining the integration of leading-edge technologies. Progent regularly helps customers to hire internal, front-end IT service staff such as Microsoft Windows 8, Microsoft Windows 7, and XP desktop support technicians, after clients evolve to the level that outsourcing all of these services is not cost effective.
Key features and advantages of Progent's knowledge transfer services include:
- Train Clients to Deal with Day-to-Day Problems
Progent's consultants are chartered to train customers learn how to fix typical problems that occur with any IT network. By increasing the capability of clients to tackle common support problems, Progent's consultants can focus on delivering advanced services that require the background and training of Progent's certified professionals. In addition, by openly exchanging IT information with clients, Progent is able to build a sense of partnership with clients that leads to long-term relationships based on a shared commitment to maximize the efficiency of the information network. - Help Customers Hire IT Service Staff
If your company determines that it is economical to provide more network support activities internally, Progent can help you to assess suitable candidates with the technical service skills relevant to your network. Progent has discovered over time that this service can prolong Progent's client retention rate by involving Progent more closely with the evolving business requirements of customers. This service also enables Progent to concentrate on delivering high-end service which is a challenge for the internal staffs of even the largest IT groups to offer. - Customized, Personal Teaching for Clients
Progent offers personal training customized for individuals who wish to expand their knowledge of mainstream office productivity software and products. Find out more about Progent's MS Office 365 Word training, MS Office Excel and Office 365 Excel training and development, Microsoft Project training, and Apple Mac training. - Expert-level Training for Line-of-Business Technologies
Progent's certified consulting experts can provide custom training on sophisticated, strategic technologies or applications for which your business has the need for internal expertise. Technologies where it may be desirable to increase the skill of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network backbone and Voice over IP technology. - CISSP Certified Cybersecurity Expertise
Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management expert to enhance your IT staff's knowledge in a broad array of security topics such as Security Management Practices, Access Control Systems and Techniques, Operations Security, Physical Security, and Disaster Recovery Strategies. - Detailed Records of Services
Progent provides comprehensive IT service documentation, accessible on the web through a Customer Portal, for all consulting activities. These service reports provide your internal IT organization a concise and helpful record of key technical issues related to your information system and can provide insight into about how to anticipate and fix troubles to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ProSight Small Business Private Clouds Consulting Services
ProSight VM Hosting Consultant
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages such as lower capital costs, savings on operational costs, improved management focus, enterprise-class security, enhanced availability, and business continuity.
Automatic Failover Engineer
Computer Consultants Fault Tolerant Interoffice Connectivity
Progent’s non-stop inter-site connectivity and fault tolerant system connection professionals can help small businesses create non-stop Interoffice connectivity by means of redundant networks with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office connections based on non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable non-stop interoffice connectivity.
On-site Technical Support SCOM 2012 R2
SCOM 2012 R2 Consultants
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and repairing SCOM solutions and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.
Apple Mac Network Engineer
Apple OS X and macOS Online Support Services
Progent's experts can provide macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier versions of Apple OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud. For computer networks built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your company's objectives.
Network Consultant Telecommute Jobs
Network Consultant Work From Home Job
If you are a network consultant with technical support expertise, teaming with Progent and helping our customers will enhance your skills through interaction with our staff of motivated, high-output consulting experts. Progent's focus on offering network consulting and computer help to small and midsize businesses will give you the opportunity to work closely with decision makers and add tangibly to the growth of exciting organizations. In addition, Progent's virtual office environment provides state-of-the-art technology for off-site service and wireless connectivity to help you to come up with speedy solutions when you troubleshoot business-critical problems.
Juniper J Series Firewall Security Companies
Juniper J6350 Router Firewall Configure
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
MRTG Remote Troubleshooting
MRTG Setup and Support
Nagios and MRTG are powerful, free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux networks, MS Windows systems, or multi-platform networks where Linux and Microsoft Windows run side by side. The Nagios monitor lets system managers to track system services including POP3, HTTP, FTP, and NNTP. MRTG allows you to track the traffic through SNMP-enabled network devices such as processors, routers, and switches. Progent's network integration experts can assist you to use both these programs to streamline and troubleshoot your computer network.
Computer Consulting Helpdesk for Remote Workers
Urgent Call Desk for Telecommuters Professionals
Progent has two decades of background assisting small and medium-size companies to plan, deploy, optimize, administer, and debug IT networks that support at-home workers.
Microsoft Lync 2013 Online Support Services
Microsoft Lync Server 2013 high availability Consult
Lync 2013, renamed Skype for Business, allows organizations of any size to build a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with app sharing, as well as IP and PSTN telephony enabled for a broad range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your IT team and users. Progent has expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.
Juniper SSG140 Router Network Security Auditor
Juniper SSG Firewall Forensics Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Professional Nagios for Linux
Specialists Linux Network Monitoring, Nagios and MRTG
Nagios and MRTG are powerful, Open Source monitoring utilities that operate under Linux and can be used to monitor UNIX networks, Windows networks, or mixed-platform environments where Linux and MS Windows run side by side. The Nagios monitor allows network support engineers to monitor network services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system integration engineers can help you utilize both these tools to tune and repair your system.
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