Knowledge Transfer
Progent supports knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are not beyond their comfort zone, Progent is able to concentrate on providing high-value services by assisting customers to fix tough problems and facilitating the adoption of leading-edge technologies. Progent regularly helps customers to hire in-house, front-end IT service employees such as Microsoft Windows 8, Windows 7, and XP desktop support technicians, once clients evolve to the level that outsourcing all of these functions is no longer economical.

Key features and advantages of Progent's knowledge transfer services include:

  • Teach Customers to Handle Day-to-Day Issues
    Progent's professionals are chartered to help clients learn how to fix common problems that occur with any computer network. By enhancing the capability of customers to tackle ordinary network issues, Progent's experts can concentrate on providing high-value services that require the experience and knowledge of Progent's certified engineers. Also, by freely sharing technical knowledge with clients, Progent is able to build a feeling of partnership with clients that fosters long-term relationships built on a shared commitment to maximize the business value of the information network.

  • Help Customers Hire Support Staff
    If your business determines that it makes sense to provide additional IT support services in-house, Progent can assist you to assess qualified applicants with the technical support abilities relevant to your IT environment. Progent has discovered over time that this assistance can expand Progent's customer retention rate by involving Progent more closely with the changing business needs of customers. This help also enables Progent to focus on providing high-end service which is a challenge for the internal personnel of even the largest IT groups to provide.

  • Customized, One-On-One Training for Clients
    Progent provides one-on-one classes customized for people who want to expand their skill with popular office productivity software and products. Find out more about Progent's MS Office 365 Word training, MS Office Excel and MS Office 365 Excel training and development, MS Project help, and Apple Macintosh training.

  • Expert-level Training for Line-of-Business Applications
    Progent's authorized consulting experts offer custom training on sophisticated, strategic technologies or programs for which your company feels the need for internal expertise. Areas where it may make sense to increase the skill of your internal IT staff include MS Active Directory, MS Exchange Server, MS Internet Security and Acceleration Server, or Cisco-based network backbone and VoIP solutions.

  • CISM Certified Cybersecurity Expertise
    Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management consultant to enhance your network support staff's understanding in a wide array of security areas including Security Management Issues, Access Control Technology and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Detailed Records of Services
    Progent produces comprehensive IT service documentation, accessible on the web through a Customer Portal, for all consulting services. These activity reports provide your internal IT organization a detailed and useful history of key IT issues related to your information system and can provide clues about how to anticipate and fix troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent. More topics of interest: