Knowledge Transfer
Progent encourages knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are not beyond their comfort zone, Progent can concentrate on delivering high-value services by helping clients to fix tough issues and streamlining the integration of advanced technologies. Progent regularly helps customers to hire in-house, first-call IT service staff such as Microsoft Windows 8, Windows 7, and Windows XP desktop support personnel, once customers grow to the point that outsourcing 100% of these services is no longer economical.

Key features and benefits of Progent's knowledge transfer services include:

  • Train Customers to Handle Common Problems
    Progent's consultants are chartered to train customers learn how to fix typical troubles that happen with any IT network. By enhancing the capability of clients to tackle ordinary network problems, Progent's consultants can focus on delivering advanced services that require the background and knowledge of Progent's certified engineers. In addition, by freely exchanging technical information with customers, Progent is able to establish a sense of collaboration with customers that leads to ongoing relationships based on a shared goal to maximize the business value of the information network.

  • Help Clients Hire IT Service Personnel
    If your business determines that it is economical to handle additional IT support services internally, Progent can assist you to identify qualified applicants with the technical service abilities relevant to your IT environment. Progent has discovered over the years that this service can expand Progent's customer retention rate by aligning Progent more tightly with the evolving business needs of clients. This service also enables Progent to concentrate on providing high-end service which is a challenge for the in-house staffs of even the largest IT groups to provide.

  • Customized, Personal Training for Clients
    Progent provides personal training crafted for people who wish to expand their skill with popular office productivity programs and hardware. Find out more about Progent's Microsoft Office 365 Word training, MS Office Excel and Office 365 Excel training and programming, MS Project training, and Apple Mac consulting.

  • Expert-level Technical Training for Line-of-Business Applications
    Progent's authorized consulting professionals offer individualized training on sophisticated, strategic technologies or programs for which your business feels the requirement for internal expertise. Areas where it may be desirable to expand the knowledge of your in-house IT group include MS Active Directory, Microsoft Exchange Server, MS ISA Server, or Cisco-powered network infrastructure and Voice over IP technology.

  • CISSP and CISM Certified Cybersecurity Consulting
    Progent give you access to a CISSP-certified cybersecurity professional or a CISM-certified security management expert to enhance your network support staff's understanding in a wide range of security areas such as Security Management Issues, Access Control Technology and Methodology, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Detailed Documentation of Services
    Progent provides detailed IT service documentation, accessible on the web through Progent's Customer Portal, for all consulting activities. These service reports provide your internal IT staff a concise and useful history of key IT issues concerning your network and can offer clues about how to prepare for and fix troubles to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



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