Progent’s Microsoft certified consultants provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and business analysis solution built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its modular design you are able to purchase only the capability you currently require, with the ability to add users and increase functionality in the future. Progent’s Microsoft Dynamics GP support experts can show you how to install, configure and administer the current release of Dynamics GP or upgrade efficiently from an older version.
Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer support expert with hands-on background designing and integrating seamless, comprehensive business network environments. Progent's SBS Server professionals have an average of over a decade of background integrating business systems powered by Microsoft products. This expertise assures you results in deploying, managing, and repairing network environments that incorporate the Small Business Server suite of servers and applications.
Progent's Mac support consultants can help you with a broad range of network infrastructure areas including network architecture, off-site and mobile access, internetwork compatibility, security, and new technologies such as VoIP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for environments that use a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and size to deal with the challenge of planning, integrating, and supporting a system infrastructure that is robust, secure, productive and supportive of your corporate objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN solution. Progent can also provide certified experts to help you with Cisco routers and switches.
Progent offers several essential types of Helpdesk services : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your clients easy access to a reliable technical resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a respected reputation as a solid contributor to company performance. Progent's goal is to resolve and not merely record problems.
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain all the advantages of bringing intelligence to their networks. Cisco's switching product line allows you to deploy capabilities to make your IT network highly robust to handle time-critical requirements, expandable to support future growth, safe enough to guard confidential information, and capable of prioritizing and controlling all traffic to optimize network operations. Progent's CCIE and CCNP certified engineers can help you pick out and integrate Catalyst switches appropriate for your company. Also, Progent's CISM and CISA certified security consultants can help you create a strategic security plan and set up Cisco switches so they help enforce your security strategy. Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Catalyst 6500 switches.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in an environment that gives the maximum level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that allow small companies with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical devices that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity.
Progent’s Co-managed Call Center service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide range of online services to help your organization to plan, program, test, install, administer, and troubleshoot business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to move your legacy Excel applications to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Google Android smartphones and tablets, and fix compatibility issues between different versions of Office Excel. Progent offers on-demand help to organizations looking for a fast fix to a stubborn issue associated with Excel and Progent also offers full project management support for upgrading or creating mission-critical application software built on Office Excel. Progent's cost-effective online training classes for Excel can be customized to address the needs of individuals or groups.
Progent’s Microsoft certified professionals offer small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can secure your business network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide deep inspection of Internet protocols such as HTTP, which enables these products to detect many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network security through experienced planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
Progent's Cisco-certified Wi-Fi networking consultants offer online and onsite consulting and support services to assist you to plan, configure, manage, optimize, and repair wireless networks that incorporate Cisco's Meraki access points. Progent can also help you to plan and deploy hybrid environments that combine on-premises and cloud-hosted resources and that provide seamless connectivity, advanced security and compliance, unified management, and consistent performance for all your mobile and desktop devices.
Progent's service specialists in Apple OS X and Microsoft Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Windows and Apple consulting makes it possible to provide world class assistance to businesses that depend on these platforms to maintain their competitive advantage. Progent can also assist your business to interface Apple's iPhones and iPads with your Windows network.
Progent offers a selection of IT support bundles for small companies. These information technology outsourcing and server monitoring services are built around the proactive problem solving abilities of System Center Operations Manager 2007, a next-generation network and system management software platform that tracks the reliability, throughput, and safety of your information system and isolates incipient troubles before they can bring down your system. With Progent's economically priced IT support packages, small companies can choose a simple co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.
Progent can provide economical remote support for all editions of Microsoft Access including Access desktop and Access Web App and can provide expert support for Access application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored online classes for Office Access application development and DBA services.
Progent's Microsoft-certified consultants can assist you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or help you to modify your existing SCCM 2012 ecosystem to support your evolving business needs. In addition, Progent can assist you to create an infrastructure that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, tuning wireless throughput by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening security by detecting threats and filtering traffic content based on user type and location. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers a selection of IT service packages for small businesses. These information technology outsourcing and network monitoring solutions are based on the anticipatory problem solving abilities of Microsoft Operations Manager, a state-of-the-art network and system management product that monitors the availability, throughput, and security of your network and isolates potential troubles before they can bring down your system. With Progent's economically priced IT support packages, small businesses can choose a basic co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in key areas including secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to deploy and maintain virtual servers to reduce IT costs and enhance productivity.
Progent's Microsoft-certified database developers offer businesses of any size online support for leading database platforms such as MS SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include installation and configuration, database design and programming, management services, replication and synchronization strategies, capacity planning, performance optimization, migration, security and compliance, backup/restore options, troubleshooting, and training.
Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and unified email/telephony solutions for companies. Progent offers economical Exchange Server consulting services to strengthen email security and virus defense, achieve fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support services can assist you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.
Microsoft Virtual Server, run on the Windows Server 2003 platform and powered by software originally developed by Connectix, delivers the performance needed to carry out hardware reduction, software migration, and server isolation projects through virtualization techniques in an enterprise-class IT network with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at companies who want to improve operational efficiency in application programming and piloting, migration from outdated line-of-business software, and hardware consolidation. Progent's professional Virtual Server experts can assist your IT staff to assess and integrate Microsoft Virtual Server 2005.
Remote 24x7 network monitoring, automated alerts, and periodic reports are vital to maintaining the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have advanced so far that companies of all sizes can get a degree of network stability that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as low-cost service packages created to help your company to identify and fix a most IT network issues before they can impact your business.
For Windows desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that maximizes the strategic value of your IT system; integrate XenDesktop software with your physical and virtual servers, user computers, and peripherals; migrate your existing desktop virtualization software to current versions of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Progent's Linux support services offer small companies and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent offers your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and manage a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent is among the most expert network support firms for integrating e-mail systems powered by Exchange 2000. Progent is skilled in helping small companies derive the full advantages of Exchange 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.
Progent offers remote and onsite expertise to help you with any aspect of BI reporting ranging from troubleshooting or enhancing reports to designing and deploying an advanced business intelligence environment. Progent's management reporting experts can help you to support your existing BI system, assist you to migrate reports and databases from a discontinued reporting platform to a current one, and provide as-needed remote training to meet your specific needs. Progent’s management reporting professionals offer experience in the leading BI reporting tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.
Progent's Microsoft-certified Intune consultants can help your company to understand the business value of utilizing Microsoft Intune for administering your web-facing mobile devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help your company to define security and compliance policies, set up pilot environments to confirm the appropriateness of Microsoft Intune for your environment, install Intune throughout your enterprise, combine Intune with SCCM for unified change management, and provide ongoing support for your Intune deployment.
Progent's Data Center professionals can show you how to find fault-tolerant data centers that match the specific needs of your business. Fault tolerant co-location sites are particularly attractive to small businesses because of their low cost and convenience in comparison to taking a do-it-yourself strategy. Attempting to create an on-site data center that offers even a basic degree of fault tolerance is too costly for the majority of small companies. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is carried out on schedule and on budget.
Progent's seasoned solution designers and software developers can help your company to create enhancements to Microsoft GP/Great Plains that address the unique requirement of your business without losing the benefits of seamless Windows integration and connectivity. Progent can also provide help with a variety of software development technologies that can be used to create integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Progent can assist you to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your existing SCCM 2012 environment to support your changing business needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues.
E-Mail Guard is Progent's economical anti-spam and virus protection service that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based anti-spam and antivirus services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and manage their email systems, irrespective of server vendor, hardware technology, or geographic location.
Cisco's Meraki line of access and aggregation switches are designed for environments that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting to assist your company to plan and deploy an efficient network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to ensure security, develop and validate a disaster recovery plan, and resolve issues related to any aspect of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking infrastructure.
Email Guard from Postini provides constantly upgraded spam and virus blocking, data filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support firm. If your business is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and virus defense service program. Progent’s expert e-mail protection consultants can show you how to create an email defense strategy that features spam filtering and antivirus services and policies.
Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans targeted at customers from students and home offices to global enterprises. Progent can provide fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to evaluate the wealth of subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate local and cloud-based resources.
If your company is producing Linux-based applications on a network that has Windows-based processors, desktops, and office applications, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how without the continual distraction of managing your business network. By using smart network monitoring and by delivering online and in-person support as your company needs it, Progent offers an economical solution for supporting an information system that provides excellent dependability, protection, and performance. Progent's UNIX/Linux developer support offerings feature comprehensive it outsourcing, virtual server infrastructure, online and in-person support and repair, network monitoring services, and Helpdesk outsourcing.