Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Mid-size businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.


Additional Topics of Interest

Linux Network Monitoring On-site Technical Support
Linux Network Monitoring, Nagios and MRTG Technology Professional Alameda, CA

Nagios and MRTG are powerful, Open Source monitoring utilities that operate with the Linux OS and can be used to analyze UNIX environments, MS Windows systems, or multi-platform networks where Linux and Microsoft Windows coexist. Nagios lets system managers to track network services including POP3, HTTP, SSH, and PING. MRTG allows you to graph the bandwidth through SNMP network appliances including servers, routers, and switches. Progent's network monitoring engineers can assist you to use both these utilities to streamline and troubleshoot your system.

Network Engineer for ISR G2 Routers
Support and Integration Maryland

Cisco offers an extensive array of routers including routers designed to provide the security, performance, and reliability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, including the Cisco 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.

WatchGuard Fireware Computer Security
California Network Security Auditor

Progent provides support expertise for WatchGuard Firewall security appliances such as the WatchGuard XTM and Firebox lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard VPN security product that fits your security strategy and is within your computer budget. Progent can also help you to combine WatchGuard Firewall and SSL VPN products with protection technology from other vendors and provide a one-stop source for network support, education, and security consulting.

Remote Support for Supplemental Support Desk
Microsoft, Cisco and Security Certified Experts IT Consulting in Louisville, Kentucky

Progent's Computer Helpdesk Outsourcing Services for desktop support are intended especially for small businesses who require immediate availability of a Help Desk Service Center with expert telephone support and effective escalation capability but who have to work within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

Technology Professional for Full Service Outsourcing
Small Business IT Outsourcing Consultant Tacoma, WA

Progent is structured to deliver comprehensive online consulting for all technologies associated with todayís small company information systems and offers a variety of strategic, as-needed services including a temporary Chief Information Officer to provide advanced IT design and negotiating capability, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus filtering as a managed service, project management help for major projects like site moves orOS upgrades, connectivity experts for designing high-performance and reliable infrastructure, certified security engineers to ensure information protection and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software programmers to create, customize, or troubleshoot mission-critical applications.

Cisco Network Management Providers
Network Management Server Recovery

Progent's Cisco-Certified network consultants can assist you to run Cisco's network management tools along with a selection of powerful third-party products to create a complete network management strategy to keep your environment running smoothly, conserve expensive resources, protect your data, recover quickly from hardware breakdown or malicious assaults, and allow you to add or reassign network resources intelligently and economically as your business evolves.

Microsoft SMS Server Support Services
Sonoma, CA Systems Management Server Onsite Technical Support

Progentís Microsoft-certified experts offer small and mid-size businesses enterprise-level consulting support for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is the new title for the update management solution previously known as Systems Management Server. Configuration Manager 2007 offers a variety of enhancements to Microsoft Systems Management Server 2003 such as full automation, built-in Windows Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progentís certified engineers can show you how to use SMS or Configuration Manager 2007 effectively for streamlined operating system and application deployment, security patch control, application metering, and software license reconciliation. Progent's engineers can also assist you to move smoothly from SMS Server to Configuration Manager.

Solaris with Windows Consultancy
Remote Windows, UNIX, Solaris Network Engineer

If your company is producing UNIX or Linux applications in an environment that includes MS Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your area of high-value expertise while avoiding the constant hassle of managing your business network. By using smart server monitoring and by providing online and in-person support when your company needs it, Progent offers an affordable way for maintaining an information system that provides high reliability, protection, and performance. Progent's developer assistance offerings feature full-service information technology outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, proactive network monitoring services, and Help Desk Call Center support.

Services for ProSight Virtual Hosting
Minneapolis, Minnesota Specialist

Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's servers in an environment that gives the maximum degree of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting services are built upon proven virtualization platforms that enable small businesses with multi- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence.

Microsoft Lync Presence Engineer
Milpitas, CA Microsoft Expert Lync Server 2010 Consulting

Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Office 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's certified IM and Presence experts offer remote and on-premises support to help you to manage and troubleshoot your current Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and execute a smooth Skype for Business migration.

Small Business Migration Consultants
Network Management Services for Small Business in Owings Mills, MD

For small companies interested in Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail information@progent.com.