Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner and more secure Active Directory implementation. Both options also provide the ongoing advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime.
Progent's experts can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer expertise with Apple Mac application software. Progent can also help you with iPhone integration and iPad management, or moving to iCloud. For computer networks built exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's business goals.
Progent's Citrix-accredited consultants can help your company to evaluate the strategic advantages of XenServer as well as other Citrix platforms, and can help you to plan, validate, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing XenServer deployment and help you to optimize resource utilization, responsiveness, protection, availability, and disaster recovery.
Progent's Microsoft-certified consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and onsite evaluation and upgrade services for Windows 10 available from Progent's experts include ROI analysis, project supervision, compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration Call Center support services.
Progent's expert support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Exchange 2007 Server.
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, creating cost-effective migration procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent clients who lack adequate internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital IT initiatives on schedule.
Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning wireless throughput by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.
Progent is among the most qualified information technology consulting companies for creating e-mail solutions powered by Microsoft Exchange 2000. Progent specializes in helping small businesses get the full benefits of Microsoft Exchange 2000 under common scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.
Progent can provide small businesses with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you deploy appropriate technology to enhance business processes so they match more closely with your corporate goals. Your company can create and install a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer.
Progent provides a selection of network support bundles for small organizations. These IT outsourcing and network monitoring solutions are based on the proactive problem solving abilities of System Center Operations Manager 2007, a state-of-the-art network and IT management software platform that tracks the reliability, performance, and security of your information system and isolates potential troubles before they can bring down your system. With Progent's affordably priced IT service programs, small companies can choose a basic co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.
Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are mobile within office, hospitality, retail or other venues where management requires portable phones that provide more control, data security and ruggedness than is possible with the Bring-Your-Own-Device mode of workplace communications. Creating solutions with Cisco's wireless IP phones usually demands that you configure and fine tune numerous key pieces of your wireless infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer remote and onsite assistance to help your organization create and administer a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
When conducting consulting projects for corporate customers, Progent follows a structured approach based on defined milestones so as to achieve financial, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures based on the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design tuning, and professional deployment. All facets are documented to make available a detailed summary of IT services delivered and to assist in ongoing network support.
Progent's Microsoft engineers offer affordable online support and programming services to help you to plan, implement, administer, and maintain SharePoint 2010 environments that can include web sites that can function as portals, extranets, document management tools, wikis, data warehouses, business information systems, enterprise search, workflows, and other tools to support and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's familiar desktop programs including Office Excel, Word, Outlook, and Visio. Progent can assist you to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that reduces your vulnerability to a ransomware attack and aligns with your company's needs.
Progent’s wireless professionals can help small companies design, choose, pilot, deploy and support secure building-to-building wireless bridges that integrate transparently into your existing network while offering a level of protection that matches or excels wired connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and install the wireless link technology that align best your company needs.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix serious problems uncovered by SCOM 2012.
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management strategy based on best practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.
Microsoft SQL Server 2016 offers major enhancements in speed, scale, security and compliance, availability, BOYD support, plus integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent’s Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and business management solution based, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Dynamics GP line, provides an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented approach you are able to purchase only the capability you currently need, with the option to expand users and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains Software support experts can show you how to install, configure and administer Dynamics GP 2010 as well as earlier editions of Dynamics GP/Great Plains.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This allows you to have some Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity.
Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, web meetings with application sharing, as well as IP and PSTN calling across a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts and network architects can help you to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (via Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your management team and end users. Progent has in-depth expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent offers nationwide urgent help and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the hours charged for computer repair services. Sophisticated online support tools and skilled service specialists and engineers allow Progent to handle the majority of network problems without wasting time and money by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security professionals to help you with the most difficult network issues.
Progent is one of the most expert network consulting firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small companies derive the full benefits of Exchange Server 2000 for typical situations such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or onsite configuration and troubleshooting support to help you to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless access points to accommodate your unique workplace design, construction, and expected network traffic.
SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services including planning, configuration, management, remediation, and software development expertise to help organizations of any size to realize fast return from their SQL Server 2014 investment.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network experts are familiar with Cisco’s comprehensive line of hardware and software aimed at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to get safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.
For smaller companies, network security and information assurance and compliance can be too complex to stay ahead of yet too dangerous to ignore. The largest largest enterprises have been hacked, and the leading cloud service providers have occasionally been taken down. It seems as though there's nowhere to run. Progent makes it economical for smaller businesses to implement critical IT security tasks effectively by providing the advantage of billed time to the closest minute without any minimum charge for remote help. This means you have access to a world-class computer consultant to provide precisely the help you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of system security including security audits, virus defense and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a comprehensive security plan.
Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote sites as far as 2.5 miles apart and can extend to even longer distances. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it provided protection against local interference.
Microsoft Small Business Server is a low-cost suite of essential servers that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products included with Small Business Server 2011 requires a computer support expert with real-world experience planning and building seamless, comprehensive business network solutions. Progent's Small Business Server professionals have an average of more than 10 years of background integrating business systems founded on Microsoft technology. This experience assures you results in deploying, managing, and repairing network environments that include the Small Business Server suite of servers and applications.
Progent’s wireless professionals can help small companies plan, choose, pilot, configure and support secure building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of protection that matches or exceeds wired interfaces. Progent provides expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to select and install the wireless connectivity technology that fit best with your business requirements.
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting services for SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate serious problems detected by Microsoft SCOM 2012.
Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid failover, and hardening data security by identifying threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard handles the security and administration of corporate email by offering continually improved spam and virus filtering, policy management, content filtering, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also features monitoring, management and reporting utilities as well as outgoing email testing to let you fix your email environment and define and regulate company email policy.
Progent's Microsoft-certified engineers can provide in-depth support in implementing, operating and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide variety of affordable remote consulting services based on industry best practices to assist organizations of any size to receive all the advantages of this powerful project management solution. Services offered by Progent include solution planning, installation and migration, setting up secure collaboration among local and remote or mobile users, network optimization, and specialized webinar training.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and service organizations to simplify complicated supply chains and streamline key processes in order to bring products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that spans from occasional advice to end-to-end solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.
Progent provides nationwide online phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum return for your IT dollar by extending client efficiency and shortening the hours billed for network repair services. Sophisticated remote support technology and skilled service specialists and consultants allow Progent to handle most network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security specialists to assist you with the most challenging network issues.
Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower equipment expense. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and ensure you avoid the typical errors small organizations make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.
Progent provides customers access to engineers who have been awarded some of the computer industry's most prestigious credentials. Progent believes that customers have the right to know that their IT service providers have formal training as well as extensive practical experience so that Progent's customers can use Progent's service with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor help than is available to non-certified consultants, enabling Progent to deliver clients a better level of computer service. In addition, recognized credentials such as CISM or CISSP for IT security can aid corporate clients to demonstrate compliance with regulatory requirements by engaging the services of recognized industry professionals.
Progent’s Technical Response Center provides low-cost national extended hours remote troubleshooting for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours telephone support and online secure computer access to isolate and resolve technical problems rapidly and economically.
Progent's Juniper-certified network consultants can assist your company to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to the latest versions. Progent's Junos OS engineers can also provide support for Juniper's flagship network control software to enable your business to streamline the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.
Progent's certified Microsoft Office and Office 365 experts can help companies to incorporate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers fast return on investment and promotes improved business outcomes. Progent can help your company to integrate Office or Office 365 apps with one another and with other core Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent can also assist you to fix compatibility issues with various versions of Microsoft Office and offers live online instruction to individuals or groups.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Progent's managed services for software/firmware update management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints scanners, network appliances such as routers and wireless APs, and IoT devices like alarms and health monitors.
In performing consulting tasks for corporate clients, Progent follows a phased approach based on specified milestones in order to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and professional deployment. All facets are documented to make available a detailed summary of IT services delivered and to assist in downstream system maintenance.
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Progent's Microsoft-certified consultants can provide online or in-person expertise to help organizations of any size to plan, implement, manage, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Cisco's security and remote connectivity technology for small to medium sized businesses offer a complete range of manageable protection products to help safeguard your entire network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business objectives.
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.
Progent offers nationwide urgent technical support and troubleshooting services for businesses that run networks powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Remote technical support provides maximum return for your information technology dollar by protecting client productivity and shortening the hours charged for computer analysis and repair. Advanced remote access tools and skilled technicians and engineers combine to enable Progent to handle most IT issues without squandering time and money by going to your site. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP premier security professionals to assist you with the most difficult system problems.
Progent's Microsoft and Cisco certified experts provide three ways to help mid-size and large businesses create a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies sift through the various top level Help Desk application programs available and decide what products might be too costly, miss key capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for businesses who want to augment their in-house Help Desk team for occasional tasks or to fill in for absent or incapacitated workers.