Extended Hours Remote Technical Troubleshooting

for Small and Mid-size Company Computer Networks
Throughout the U.S.


Progent Technical Response Center Extended Hours SupportProgent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support, click here.



An index of content::

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  • 24-7 Integration Support ISA 2004 Microsoft ISA Server Support Outsourcing
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  • Microsoft Exchange 2016 Upgrade Planning Consultants
    Microsoft Exchange 2016 Migration Support and Setup

    Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

  • After Hours Niterói Dynamics GP Upgrade Support Services Niteroi, RJ Niterói Microsoft Dynamics GP-Great Plains Vender nearby Niterói - Training Consulting
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  • Louisiana Information Technology Installation Service
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  • ProSight Phishing Defense Consulting Services
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    Progent's ProSight Active Security Monitoring utilizes next generation behavior-based AI technology by SentinelOne to defend endpoints as well as physical and virtual servers against known as well as zero-day ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

  • Baton Rouge, LA Windows Server 2012 Setup Windows Server 2012 Network Consulting Service Baton Rouge
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    ransomware cleanup and file recovery Consultancy

    Progent's ransomware consultants can assist you to assess your ransomware vulnerability, remotely monitor and protect your IT environment, help with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

  • Design Company Cisco North Carolina Cisco Integration Specialist North Carolina
  • Detroit, Wayne County Detroit Work at Home Employees Collaboration Technology Assistance Detroit, MI Detroit Offsite Workforce Collaboration Systems Assistance
  • Dynamics GP-Software Orlando Solution Provider - Migration Consultant Dynamics GP (Great Plains) Vender nearby Orlando - Implementation Development Orlando, FL
  • El Paso At Home Workforce Collaboration Systems Assistance El Paso Texas El Paso At Home Workers Collaboration Systems Expertise El Paso Texas

  • Integration Wi-Fi RF Spectrum Analysis for Wi-Fi
    Remote Wireless Site Survey Consultants

    Progent's Wi-Fi site survey and predictive modeling make it easy to design, install and debug a Wi-Fi LAN customized for your environment, providing your business a wireless solution that delivers the reception, performance, density, Quality of Service, data protection, and hand-off capability your business needs. Wireless site survey services from Progent include remote predictive analysis for planning a wireless LAN and on-premises site survey services for confirming, tuning, and debugging a functioning Wi-Fi LAN.

  • Eugene Offsite Workforce Connectivity Solutions Consulting Eugene, Lane County Offsite Workforce Assistance nearby Eugene - Connectivity Solutions Consulting and Support Services Eugene Oregon
  • Exchange 2003 Server Services Webster Exchange 2010 Server Network Consulting Webster, America
  • Freelancing Job Microsoft Engineer Hayward Alameda County, U.S.A. Computer Support Subcontractor Hayward, CA
  • IT Services Wireless Site Survey Wi-Fi RF Coverage Maps Online Support

  • .NET Android Programming Companies
    Emergency Contract Programming Firm .NET Blazor

    Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET apps quickly and affordably.

  • Information Technology Consulting CISSP Lawrence-Lowell, US Security Cybersecurity Contractor Lawrence-Manchester
  • Manchester, NH Computer Consultancy Companies BlackBerry Software Consultancy Firm BlackBerry Professional Software Hillsborough County New Hampshire
  • Microsoft SharePoint 2010 Support Services Salinas California Microsoft SharePoint Support Outsourcing Salinas
  • Microsoft SharePoint Server 2010 Integration Centro de Curitiba Curitiba Microsoft SharePoint 2010 Support Outsourcing
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  • Microsoft Teams VoIP Specialists Microsoft Teams security Consultancy
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  • Locky ransomware hot line Consultant
    ransomware system rebuild Engineers

    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the spread of an active ransomware breach. Call 800-462-8800

  • Network Consulting Firm Microsoft Exchange Jacksonville, Duval County, USA Computer Installation Microsoft Exchange Jacksonville, Duval County, USA
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  • Oakland Ransomware Settlement Negotiation Support Oakland, CA Open Now Oakland Ryuk Ransomware Negotiation Consultants Oakland Airport OAK
  • Oxford Crypto-Ransomware Recovery Services Oxford, Oxfordshire, South East England, Great Britain Oxford Avaddon Ransomware Removal Oxford

  • Consultants Tandberg T3 Telepresence
    Polycom Telepresence Consultants

    Progent can provide the expertise of a senior specialist with years of experience configuring, managing, and upgrading immersive telepresence platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network management group, your Internet Service Provider, and your telepresence technology vendor to assist your company increase the business value of your telepresence ecosystem.

  • Philadelphia Offsite Workforce Call Desk Augmentation Assistance Philadelphia Harrisburg At Home Workers Philadelphia Consulting - Call Desk Augmentation Consulting Experts
  • QTS Sacramento Colocation Center Professional QTS/Heracles Colocation Center Professionals

  • SQL Server 2017 Database Migration Consultant Services
    SQL Server 2017 Standard Network Consulting

    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand architecture assessment or debugging to comprehensive project management to make sure your SQL Server 2017 initiative is carried out on time and within budget.

  • RIM BlackBerry Computer Consultant Small Office IT Support BlackBerry Professional Software

  • GIAC Certified Firewall Network Install
    Check Point Cybersecurity Company

    For small and midsize businesses, network security and information assurance and regulatory compliance is excessively complex to stay ahead of yet too dangerous to overlook. The largest biggest enterprises have been hacked, and the top cloud service providers have occasionally been knocked out. It looks as though there's nowhere to hide. Progent makes it economical for smaller businesses to carry out vital IT security tasks successfully by offering the benefit of billed time to the closest minute with no minimum billing for remote support. This means you can have the help of a world-class information expert to provide precisely the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any level of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a complete security plan.

  • Remote Workers Consulting and Support Services near me in Sacramento - IP Voice Systems Consulting and Support Services Sacramento California Teleworkers Consultants in Sacramento - VoIP Technology Expertise
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  • Cybersecurity Pen Testing Security Evaluation
    Penetration Testing Network Security Auditor

    Stealth intrusion testing is an important part of any overall network security strategy. Progent's security experts can perform extensive penetration checks without the awareness of your organization's in-house network support resources. Unannounced penetration testing shows whether current security defense systems such as intrusion detection warnings and event history analysis are correctly set up and actively observed. Progent can implement ongoing automatic penetration testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks common to modern strains of ransomware.

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  • SharePoint Technical Support Outsource Phoenix, AZ SharePoint Software Support Arizona
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  • Microsoft Windows 11 Teams Professional
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  • © 2002-2025 Progent Corporation. All rights reserved.



    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA