Extended Hours Online Computer Support

for Small and Mid-size Business IT Systems
Anywhere in the United States

Progent Technical Response Center Extended Hours SupportProgentís Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progentís Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progentís standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the clientís company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

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Office Word forms Technology Professional

Progent's Office Word and Office 365 Word consultants can provide a broad selection of economical online consulting services to assist your organization to manage your legacy Microsoft Office Word solution or assist you to move to a newer release of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between various releases of Office Word, integrating Word with other Microsoft Office applications like Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training customized for your special requirements.

Technology Consulting for Systems Management Server 2003 SMS Server 2003 Migration Professionals
Top Rated New Jersey Network Support Technician Microsoft SQL Server 2016 Consultancies
Web Developer Firm
Web Site Developer Firm

For custom application development, Progent can supply software design consultants to produce line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Microsoft IIS to build custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent offers experts in a broad array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

UNIX Consulting Group Upgrade
Openings for Microsoft Consultants
Microsoft Consulting Contractor

Progent wants to find staff-level, solutions-oriented Microsoft accredited engineers with MCSE certification; Cisco certified network engineers who have Cisco CCNP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and high-end system architecture consultants with experience in mobile access, wireless networking, high availability, business continuity, information preservation, and server virtualization. Progent also is looking for employees who can work on our staff of help desk service technicians and off-site support experts. Also, Progent is looking for experienced administrators who can perform productively in our high-growth, virtual office culture.

UNIX Remote Technical Support Linux Professionals
Ubuntu Linux, Sun Solaris, UNIX Online Support Redhat Linux, Sun Solaris, UNIX Consultants Garland Texas
Urgent Network IT Service in Irvine, CA Windows Security Outsourcing Firm
Wave 2 wireless controller Engineer Wave 2 wireless controller Remote Support
West Jordan Utah Network Management Services Security Consulting for Small Business Network West Jordan
Windows 2003 Specialists Windows 2003 Remote Support
Technology Professional for Sun Solaris Remote
Linux Online Consultant

Progent offers national online technical support and troubleshooting services for companies who run UNIX, Linux, or Solaris environments or whose IT systems feature a combination of UNIX and Microsoft Windows products. Remote technical support provides maximum leverage for your IT dollar by extending user productivity and limiting the hours billed for network analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a combination of telephone support and online access. Progent can make available Cisco CCIE network experts and CISSP certified security specialists to help you with the most difficult system issues.

Windows 2008 Server Server Administration Sacramento - North Highlands Small Business Computer Consulting Group
Windows IT Solution Providers Windows Server 2012 R2 Professional Services
Recruit Network Consultant Full-Time Job
Microsoft MCP Subcontractor

Progent is seeking a variety of on-staff employees such as solutions-driven MCSEs; network experts with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system design with backgrounds in mobile access, wireless networking, high-availability systems, disaster recovery solutions, data preservation, and server virtualization. Progent is also hiring desktop support experts, off-site service specialists, and CISSP or CISM accredited security consultants. We are also seeking experienced managers and administrators who can operate efficiently in Progent's high-growth, virtual office environment. Progent works with freelance consultants with specialized expertise and working background in crucial information technology areas outside Progent's main service focus. Progent's Experts Team employs freelance consultants who can provide consulting and development support for strategic applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth knowledge of popular operating systems such as Linux, Macintosh, or Solaris, or offer world-class skills in areas like telecommunications, web design, Electronic Data Interchange, eCommerce, or database management. Independent contractors certified by Progent coordinate with Progent's in-house engineers to provide comprehensive IT services for small business networks.

Windows Security Consulting Services Company in Evansville Indiana Network Outsource for IT Outsourcing
SQL 2008 Analysis Services Specialist
SQL 2008 Analysis Services Engineer

SQL Server 2008 delivers powerful, standardized tools to computer professionals and network users, lessening the complexity of creating, integrating, managing, and using enterprise information and database applications in environments ranging from mobile devices to corporate information networks. The complexity and integration demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

Windows Server 2019 Server Setup Windows Server 2016 Remote Support in Glendale
Worldwide Consultants Microsoft SharePoint 2013 Remote Technical Support
Computer Consulting Company

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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburgh, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA