Extended Hours Online Technical Troubleshooting
for Small and Mid-size Business Computer Networks
Throughout the United States
Progent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.
Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:
- Microsoft Windows Server operating systems
- Microsoft-based server products, such as Exchange
- Windows desktop support
- Microsoft applications such as Word, Excel and Outlook
- Network and system backup and restore
- Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.
If you choose to sign up for this new program, you are guaranteed:
- Live-answer to your phone call
- Return call of a technical person within 2 hours
- Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)
Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.
By signing up for the Extended Hours Support Program, you will benefit from:
- Having access to Progent's Technical Response Center's support expertise whenever you need it
- Avoiding costly downtime for critical online applications and lost productivity for workers
- Budget-friendly monthy pricing
- Peace of mind knowing that your network is supported by the best IT services team in the U.S.
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support,
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