Extended Hours Remote Technical Support

for Small and Mid-size Company IT Systems Throughout the U.S.


Progent Technical Response Center Extended Hours SupportProgent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.



An index of content::

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  • SQL Server Replication Consultant
    Application Consultants Microsoft SQL Server

    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid creation of a new generation of enterprise-class applications that can give your company a significant competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.

  • 24/7 Providers Missouri
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  • 24-7 MCSE Expert Certified SQL Server 2008 Help and Support
    MS SQL Server 2008 Online Support

    Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, lessening the complexity of creating, integrating, managing, and using company data and database programs in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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  • Computer Network Firms Kansas
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  • Small Business IT Consulting Firms Cisco Router
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    Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, deploy, manage, optimize, and debug high-availability, scalable network solutions suitable for public networks.

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  • Emergency Phone Support Manager Inglewood, CA System Support Microsoft Exchange Inglewood, Los Angeles County
  • Emergency Work from Home Employees Guidance - Pittsburgh - Network Security Solutions Consultants Pittsburgh Pennsylvania 24/7/365 Remote Workforce Guidance nearby Pittsburgh - Network Security Systems Consulting Experts Pittsburgh, Allegheny County
  • Exchange 2003 Server Install Exchange Server 2019 Design Firm
  • Fort Myers-Lehigh Acres Microsoft SharePoint Server 2010 On-site Support SharePoint Server 2019 Computer Consulting Fort Myers-Cape Coral, Florida
  • Hayward-Castro Valley Tech Support Outsource Remote Troubleshooting Hayward, CA

  • SCCM 2016 MAM On-site Technical Support
    SCCM 2016 Distribution Point Online Consulting

    System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

  • Huntington Beach Southern California Huntington Beach Remote Workers Data Protection Systems Guidance Huntington Beach, Orange County Telecommuters Expertise near Huntington Beach - Backup/Restore Systems Consulting Experts

  • Enterprise Security Network Security Consulting
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    For large businesses, Progent can supplement internal network support staffs by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can act as a seamless local supplement of corporate IT management. Progentís enterprise consulting services include company-wide security, online branch office support, network design, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments based on Enterprise Windows. Progent can provide field consultants and technicians to help with a site relocation or office move, or a network architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.

  • Immediate Microsoft Dynamics GP-Great Plains Lexington-Fayette Premier Partner - Setup Consultants Lexington-Fayette Lexington-Fayette MS Dynamics GP (Great Plains) Upgrades Help Lexington, KY

  • Remote Consulting Windows, UNIX, Solaris
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  • Irving Microsoft Dynamics GP Upgrade Expert Irving, TX Irving, Dallas County Dynamics GP (Great Plains) Irving VAR - Recovery Consultants

  • Engineer CISA Certified Security Audit
    CISA Certified information Systems Audit

    The CISA accreditation is an important achievement that indicates mastery in network security audit and control. Certified by the American National Standards Institute, the CISA accreditation requires that candidates undergo an extensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to help companies in the fields of information systems audit process, information technology governance, network assets and infrastructure ROI, IT service delivery, protection of information resources, and disaster recovery planning.

  • Los Angeles Ransomware Cleanup Experts Los Angeles, Southern California Los Angeles MongoLock Crypto-Ransomware Remediation Los Angeles

  • Wi-Fi RF Spectrum Analysis for Wi-Fi IT Services
    Wi-Fi Site Survey Engineer

    Progentís Wireless Site Survey helps you to plan and implement a Wi-Fi WLAN customized for your environment, offering your business a wireless solution that has the reception, speed, capacity, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service.

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  • Microsoft Certified Expert Online Consulting SharePoint 2016 Power BI Support Services SharePoint 2016 Management
  • Microsoft On-site Technical Support System Center 2016 Virtual Machine Manager System Center 2016 Hybrid Cloud Integration Consultant Services
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  • Cisco VoIP Phones and Contact Center Technical Consultant
    UC520 Professional

    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

  • Professional Solaris Anchorage, AK Redhat Remote Support Alaska

  • Hosting for Virtual Servers Consultancy
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    Progentís private cloud hosting allows small and midsize businesses to run key applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restore. You can use Progentís private cloud to avoid large capital costs for the acquisition, maintenance, and operation of network equipment and facilities while achieving world-class levels of system reliability and physical security.

  • Wisconsin Onsite Support
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  • Technology Professional VMware Site Recovery Manager Compliance
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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA