Extended Hours Remote Network Help
for Small and Mid-size Company IT Systems
Throughout the United States
Progent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.
Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:
- Microsoft Windows Server operating systems
- Microsoft-based server products, such as Exchange
- Windows desktop support
- Microsoft applications such as Word, Excel and Outlook
- Network and system backup and restore
- Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.
If you choose to sign up for this new program, you are guaranteed:
- Live-answer to your phone call
- Return call of a technical person within 2 hours
- Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)
Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.
By signing up for the Extended Hours Support Program, you will benefit from:
- Having access to Progent's Technical Response Center's support expertise whenever you need it
- Avoiding costly downtime for critical online applications and lost productivity for workers
- Budget-friendly monthy pricing
- Peace of mind knowing that your network is supported by the best IT services team in the U.S.
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support,
An index of content::
Consultants UNIX
Solaris Network Security Auditing
If your company runs a Sun Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a wide array of security areas such as security administration practices, security design and models, connection control systems and techniques, software development security, operations security, hardware security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP define the fundamental competencies and international standards of performance that information security professionals are required to possess. These certification offer executive management the assurance that consultants who have achieved their CISM or ISSAP certification have demonstrated the experience and knowledge to deliver effective security management and engineering services.
24x7 Learn Apple Final Cut Pro
Remote Photoshop CS5 Trainer
Progent's Apple Mac experts can support the creative facets of Mac computing by offering consulting services and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
On-site Support Security
Cisco PIX Firewall Migration Onsite Technical Support
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you determine whether to adopt next generation firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Solaris-Windows Upgrade Consulting
Upgrade Solaris
Progent can assist you to design and execute a smooth transition from a Solaris-based IT environment to a network based on Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize productivity discontinuity by designing an effective migration plan that protects your current investments in Solaris software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include evaluation of current infrastructure, transition planning and testing, Exchange migration services, data and application software transition, and processor and storage system migration and economization.
Consultancy Database Application Development
After Hours Microsoft Certified Consulting Database Programming
Progent's certified relational database consultants offer small and midsize businesses remote support for leading RDBMS platforms such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and configuration, database design and coding, management services, replication and synchronization strategies, storage management, tuning, migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.
Mac Office PowerPoint Classes
Microsoft Word for Mac Instruction
Progent offers onsite training customized for individuals who wish to expand their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for macOS and Mac OS X applications.
Wireless Case Study
Proxim Wireless Case Studies
Progent provided a wireless integration environment that enabled a school to improve productivity and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing separate sites up to 2.5 miles apart and can extend to even longer ranges. This wireless solution offered better performance and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.
Work from Home Solutions Network Consulting
Telecommuter Troubleshooting
Progent has two decades of background assisting small and mid-size businesses to plan, implement, tune, administer, and troubleshoot IT networks that support at-home workers.
24/7 Solution Provider Midsized Company
Midsized Office Support Consultant
Progent provides network services for mid-size businesses with 100 to 250 network clients. The medium size company or office has traditionally been an overlooked part of the market for IT support expertise. The cost structures and service access models of major third-party service firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of much larger companies. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and proactive server monitoring, dramatically reduces the network support expenses of an SMB while providing the mid-size organization with big-company service from certified, world-class consultants with background in a broad array of midsized business technologies. If your medium size organization or small business is looking for the quality of IT help appropriate by a medium size organization without budgeting enterprise prices, call Progent.
Biggest IT Consultant Windows 2003
Microsoft Certified Partner Online Technical Support Windows 2003 Server
Progent's certified Windows 2003 Server consultants offer network help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, integration, update, and maintenance offerings include network planning, deployment, project management, on-premises and off-site network support and repair, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
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