Extended Hours Online Computer Help
for Small and Mid-size Business Computer Networks
Anywhere in the United States
Progent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.
Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:
- Microsoft Windows Server operating systems
- Microsoft-based server products, such as Exchange
- Windows desktop support
- Microsoft applications such as Word, Excel and Outlook
- Network and system backup and restore
- Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.
If you choose to sign up for this new program, you are guaranteed:
- Live-answer to your phone call
- Return call of a technical person within 2 hours
- Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)
Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.
By signing up for the Extended Hours Support Program, you will benefit from:
- Having access to Progent's Technical Response Center's support expertise whenever you need it
- Avoiding costly downtime for critical online applications and lost productivity for workers
- Budget-friendly monthy pricing
- Peace of mind knowing that your network is supported by the best IT services team in the U.S.
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support,
An index of content::
Remote Support WLAN controller
2500 Wireless Controller Onsite Technical Support
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and hardening security by detecting threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth transition to Cisco's modern wireless controller technology.
Technology Consulting Services Helpdesk Sharing
Technical Support Services Virtual Helpdesk
Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Systems Management Server 2003 IT Consulting
SMS Upgrade Support and Help
Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based networks via SMS Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to copy system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop sensible procedures and standards to manage PDAs and intelligent mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, processes and technologies to keep your IT network safe.
Small Business Consultants
Small Office Design Firm
Progent's Microsoft and Cisco certified computer engineers offer expert help with a wide range of technologies and can deliver that assistance remotely anywhere in the U.S. or onsite in select cities across the country and anywhere in California. Progent offers remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA-qualified security engineers to assist with complex security design and troubleshooting. Progent has provided online troubleshooting to businesses in every state in the United States.
Online Support Services Windows Server 2012R2
Windows Server 2012 R2 Active Directory Consultant Services
Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, streamline IT administration, help with creating applications, and build and test a DR/BC plan.
CISA Certified Auditor Cybersecurity Companies
CISA Cybersecurity Audit Professionals
The Certified Information Systems Auditor credential is a recognized qualification that indicates expertise in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates pass an extensive test administered by the ISACA professional group. Progent can provide the services of a CISA-Premier network security audit consultant able to help businesses in the fields of information systems audit services, information technology governance, network assets and infrastructure lifecycle, information technology service delivery, safeguarding of data resources, and business continuity preparedness.
Immediate Shared Call Center Professional
Award Winning Extended Help Desk Network Consultants
Progent's Network Contact Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require fast availability of a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
Database DBA On-site Technical Support
Consulting Services Database Administration
Progent's certified relational database developers offer small and midsize businesses online DBA and programming services for leading RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include software installation and integration, application design and coding, management support, replication solutions, capacity planning, performance optimization, migration, security and compliance, backup/restore systems, problem solving, and training.
Largest Cisco RADIUS Security Network Consultants
Emergency VPN IT Consulting
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to expand with your changing business needs. Progent’s Cisco-Premier network experts support Cisco’s complete family of products aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user certification, permissions, and tracking from a graphical Web interface.
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