Extended Hours Online Computer Network Help

for Small and Mid-size Company IT Networks Across the United States


Progent Technical Response Center Extended Hours SupportProgent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.



An index of content::

  • 24 Hour 802.11ac Wireless Access Point Remote Technical Support After Hours WAP Remote Technical Support

  • Top Ranked Cisco Google Cloud AI Building Blocks Consulting
    Google Cloud Compute Engine solutions Consultant

    Progent offers cost-effective remote and on-premises support to help businesses of any size to move any portion of their critical network resources to Google Cloud Platform services. This can save time and hardware expense and enable the use of Google's state-of-the-art machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security.

  • 24/7/365 Computer Security Consultant Contractor El Paso, TX 24-Hour Telecommuting Job Cisco CCIE CCNA CCDP CCNP CCIP CCSP CCVP Network Consultant
  • Albany-Troy BlackBerry Email Information Technology Outsourcing BlackBerry On-site and Remote Support Albany

  • Small Office Consultancy Services Group
    24x7x365 Cisco Expert Small Business Small Office Network Consultants

    Progent's Microsoft and Cisco certified network engineers offer expert help with a broad array of products and technologies and can provide that expertise by phone anywhere in the U.S. or onsite in select cities across the United States and anywhere in . Progent offers online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Windows and UNIX-based technology. Progent also offers the help of Cisco CCIE network specialists for the toughest connectivity issues, as well as the the assistance of CISSP and CISM-qualified security consultants to assist with complex security design and problem solving. Progent has delivered online network support to companies in all 50 states in the United States.

  • Albuquerque, NM, Las Cruces, NM, Santa Fe, NM, Rio Rancho, NM Small Business Computer Consulting Companies Best Albuquerque, Bernalillo County, New Mexico Network Integration
  • Atlanta, GA Consulting Companies Atlanta Technology Providers

  • Linux Network Monitoring, Nagios and MRTG Specialists
    24x7 Nagios for Linux Services

    Network monitoring typically entails tracking a network’s resource usage in order to identify throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux and can be deployed to observe mixed-platform networks where Linux and Windows coexist. Progent's system support engineers can help you take advantage of both these tools to tune and troubleshoot your network. Progent's UNIX consulting services offer small companies and developers help with managing and servicing UNIX and Linux systems that coexist with Windows-based products.

  • Award Winning Cisco wireless Remote Support Services WiFi Management Support Outsourcing
  • CISSP Security Consultant Immediate Security Security Consultants Mission Viejo-Laguna Niguel
  • Cisco Network Help Fresno California Cisco On-site Support
  • Cisco RADIUS Security Troubleshooting Cisco RADIUS Security On-site Technical Support

  • Symantec VelociRaptor Secure
    Urgent Symantec Raptor Security Companies

    Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or show you how to upgrade to newer firewall/VPN solutions. Progent can also enable you to create and execute a comprehensive security strategy that can include firewall/VPN appliances and software, outsourced security and virus protection services, system monitoring products, and documented policies and processes. Progent has the skill to be your single resource for continuing network help, administration, education, and security expertise.

  • Cisco Technical Consultants Cisco Tech Consultant
  • Computer Outsourcing Centennial Centennial-Littleton Network Architect Firms

  • SCCM 2007 Mobile Device Management Integration
    SCCM 2007 Patch Management Online Support Services

    Progent can assist you to maintain System Center 2007 Configuration Manager to simplify administration, improve compliance, and boost worker output by making sure that critical applications stay up to date, managing product licenses, and monitoring usage profiles so you can make smart purchasing choices. Once your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and implement a smooth move to System Center 2012 Configuration Manager.

  • Consulting Company Cisco Uniondale-Farmingdale, NY Cisco Security Consulting Firm Uniondale-Hempstead, New York
  • Durham Networking Group Small Business Network Consulting Durham County
  • Dynamics GP BizTalk Adapter Consulting MCSE Expert Certified Dynamics GP App Development Integration
  • Emergency Salinas Support Consultant Urgent Marina Small Office IT Consulting Services
  • Emergency Technology Consulting Intune Certification Management MCSE Expert Certified Intune Conditional Access Computer Consultants
  • Exchange Server Administration Exchange Small Business Computer Consultants

  • Ubiquiti AP Services
    Ubiquiti switch Technology Professional

    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances running throughout multiple venues with any number of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi consultants who can assist your organization to determine the benefits of Ubiquiti’s UniFi products for your business and help you to plan, deploy, manage, and maintain your UniFi solution.

  • Gentoo Linux, Sun Solaris, UNIX Remote Troubleshooting Tukwila-Lakewood, Washington CentOS Linux, Sun Solaris, UNIX Online Consulting Tukwila-Frederickson, Washington
  • Information Systems Firms Small Business Network Recovery Services Small Business Network Flint Burton

  • Call Desk for Remote Workforce On-site Support
    Work at Home Specialist

    Progent has two decades of background helping small and medium-size businesses to design, implement, tune, administer, and troubleshoot IT networks that support an at-home workforce.

  • Integration Fault Tolerant ISP High Availability Internet Connections Remote Troubleshooting
  • MCSE Expert Certified Network Consulting Services Active Directory Network Architecture Network Consulting Companies
  • MS Certified Consult MySQL migration MySQL database Upgrading
  • Mandrake Linux, Sun Solaris, UNIX Technology Consulting Ronald Reagan Washington Airport DCA Red Hat Linux, Sun Solaris, UNIX Professionals District of Columbia

  • Best Microsoft Exchange Server Migration Technology Professional
    Microsoft Exchange Server Upgrade Consultant

    Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the value of Microsoft Exchange 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will provide fast ROI by increasing your productivity, cutting the cost of hardware and support, streamlining administration, and integrating your vital communications platforms.

  • Microsoft Certified Expert Windows 2003 Server Support Windows 2003 On-site Support

  • Slackware Linux Services
    CentOS Linux IT Consultant

    Progent's Linux support experts provide small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-based networks. Progent offers your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise offers you a convenient single consulting firm to show you how to create and maintain a protected and robust cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

  • Microsoft Certified Partner QuickBooks Pro Application Support MRP Programming Company

  • Top Ranked MS Certified Remote Troubleshooting Service Reports
    Online Support Services Service Reporting

    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to each customer. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • Microsoft SQL 2014 Tech Consultant Denver, CO SQL Server 2019 Systems Support Denver Golden Triangle
  • Microsoft SQL Server 2016 Information Technology Consulting Firm Manchester New Hampshire Manchester Microsoft SQL Server 2016 Installer
  • Microsoft SQL Server 2017 Small Office Computer Consulting Mobile Bay, Alabama Mobile Microsoft SQL Server Small Office Network Consulting Services
  • Midland, TX Gentoo Linux, Sun Solaris, UNIX Engineer Fedora Linux, Solaris, UNIX Computer Engineer
  • Networking Small Business IT Consulting Firms Palm Bay, FL Top Ranked IT Outsourcing System Consultants

  • Enterprise Project Management Consulting Services
    Emergency Consulting Services Enterprise Project Management

    For enterprise project management assistance, Progent offers the services of veteran IT experts with decades of experience in IT management, application development, and process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help enterprise clients follow leading practices to ensure that strategic projects are successfully completed on schedule and on budget.

  • On-site Technical Support Firepower ASA Firewalls Technical Support

  • IT Services Microsoft Exchange Upgrade
    Exchange Server 2000 Upgrade Remote Technical Support

    Years of background with Microsoft's email technology makes Progent among the most qualified computer support firms in California for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive the full benefits of Microsoft Exchange Server under typical situations such as updating from Exchange 5.5, migration from an ISP-based or POP3 mail system, and outsourcing your Microsoft Exchange Server administration.

  • Oracle 11g Migration Oracle 10g Support and Help
  • Orlando-Kissimmee CISA Consultant Contract Computer Engineer Home Based Virtual Office Orlando
  • Pasadena, Los Angeles County Microsoft and Cisco Network Specialists IT Outsourcing Internet Networking Consultants Pasadena, CA
  • RIM BlackBerry Network Consult Sherman Oaks-Reseda, CA Small Office IT Consultant BlackBerry Redirector Sherman Oaks-Burbank, CA

  • Active Directory Consultants
    Windows 2008 Active Directory Computer Engineer

    Microsoft Windows Active Directory demands significant practical experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier engineers are experts in designing, deploying, and supporting sophisticated Enterprise AD projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy beta version configuration objects in production Active Directory systems, and fixing failed configurations of AD and Active Directory-associated programs.

  • Raleigh Wake Forest Garner Cary Immediate BlackBerry Email Design Companies Computer Network Support Companies BlackBerry BPS Raleigh, NC
  • Summit County Utah Microsoft and Apple Software Recovery Salt Lake City Ogden Clearfield IT Outsourcing Small Office Network Consultant
  • Support and Help Fedora Linux, Sun Solaris, UNIX San Antonio, TX CentOS Linux, Solaris, UNIX Integration Services San Antonio Texas
  • Technology Consulting Services SonicWall NSA 6650 Firewall Top SonicWall NSA 2650 Firewall Security Contractors
  • Top Ranked Microsoft MCSA Remote Consulting Home Based Jobs Anchorage Dimond Center Top Ranked Cisco CCIE CCNA CCDP CCNP CCIP CCSP CCVP Network Consulting Subcontractor Job Anchorage Dimond Center
  • Urgent CISM Cybersecurity Tech Services CISM Certified Security Management Specialists
  • Windows 2008 Server Computer Specialist Computer Installation Windows Server 2019 Hartford Enfield Bristol Farmington

  • Microsoft SQL Professionals
    Top Rated Microsoft SQL Server Onsite Technical Support

    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast creation of a new generation of high-end programs that can provide your company a critical competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.

  • Windows Computer Consultancy Wilmington, DE, Dover, DE, Newark, DE 24-Hour IT Specialists Windows Wilmington, Delaware
  • Windows Server 2008 DirectAccess Computer Consultant Microsoft Certified Expert Windows Server 2008 Hyper-VI Remote Troubleshooting

  • UNIX, Windows Consultant Services
    Consultancy Solaris with Windows

    Progent's UNIX family support services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient single source to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

  • Windows Server 2019 Security Consulting Firm Addison Addison-Lewisville Windows Server 2012 R2 Information Technology Consulting Firms

  • Network Engineer SQL Server 2017 on Linux
    Top Quality Microsoft Certified Expert SQL Server 2017 on Linux Integration

    Progent's Microsoft-certified SQL Server 2017 consultants can help your organization to design and carry out a cost-effective migration from your current SQL Server databases and applications to SQL Server 2017.


    © 2002-2020 Progent Corporation. All rights reserved.



    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA