Extended Hours Remote Technical Support
for Small and Mid-size Company IT Systems Throughout the U.S.
Progent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.
Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:
- Microsoft Windows Server operating systems
- Microsoft-based server products, such as Exchange
- Windows desktop support
- Microsoft applications such as Word, Excel and Outlook
- Network and system backup and restore
- Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.
If you choose to sign up for this new program, you are guaranteed:
- Live-answer to your phone call
- Return call of a technical person within 2 hours
- Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)
Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.
By signing up for the Extended Hours Support Program, you will benefit from:
- Having access to Progent's Technical Response Center's support expertise whenever you need it
- Avoiding costly downtime for critical online applications and lost productivity for workers
- Budget-friendly monthy pricing
- Peace of mind knowing that your network is supported by the best IT services team in the U.S.
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support,
An index of content::
SQL Server Replication Consultant
Application Consultants Microsoft SQL Server
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid creation of a new generation of enterprise-class applications that can give your company a significant competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.
24-7 MCSE Expert Certified SQL Server 2008 Help and Support
MS SQL Server 2008 Online Support
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, lessening the complexity of creating, integrating, managing, and using company data and database programs in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Small Business IT Consulting Firms Cisco Router
24-7 Cisco Planning Services
Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, deploy, manage, optimize, and debug high-availability, scalable network solutions suitable for public networks.
SCCM 2016 MAM On-site Technical Support
SCCM 2016 Distribution Point Online Consulting
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.
Enterprise Security Network Security Consulting
Office Move Engineer
For large businesses, Progent can supplement internal network support staffs by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can act as a seamless local supplement of corporate IT management. Progent’s enterprise consulting services include company-wide security, online branch office support, network design, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments based on Enterprise Windows. Progent can provide field consultants and technicians to help with a site relocation or office move, or a network architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Remote Consulting Windows, UNIX, Solaris
Engineer Windows, UNIX, Solaris
Progent can help you to plan and implement an efficient transition from a UNIX-powered information system to a network based on Windows and capable of supporting Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to guard your data and reduce productivity disruption by designing an effective transition strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration support services offered by Progent include evaluation of current infrastructure, migration planning and validation, Microsoft Exchange migration support, data and application software migration, and processor and mass storage migration and economization.
Engineer CISA Certified Security Audit
CISA Certified information Systems Audit
The CISA accreditation is an important achievement that indicates mastery in network security audit and control. Certified by the American National Standards Institute, the CISA accreditation requires that candidates undergo an extensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to help companies in the fields of information systems audit process, information technology governance, network assets and infrastructure ROI, IT service delivery, protection of information resources, and disaster recovery planning.
Wi-Fi RF Spectrum Analysis for Wi-Fi IT Services
Wi-Fi Site Survey Engineer
Progent’s Wireless Site Survey helps you to plan and implement a Wi-Fi WLAN customized for your environment, offering your business a wireless solution that has the reception, speed, capacity, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service.
Cisco VoIP Phones and Contact Center Technical Consultant
UC520 Professional
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST systems for survivability.
Hosting for Virtual Servers Consultancy
Consultant Services Private Cloud Hosting for Virtual Data Centers
Progent’s private cloud hosting allows small and midsize businesses to run key applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restore. You can use Progent’s private cloud to avoid large capital costs for the acquisition, maintenance, and operation of network equipment and facilities while achieving world-class levels of system reliability and physical security.
Technology Professional VMware Site Recovery Manager Compliance
After Hours Consultant Services VMware Site Recovery Manager Compliance
VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.
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