What We Do
 
Solution Areas
Certified Experts
Certified Experts
Certified Experts
Certified Experts

Extended Hours Remote Computer Troubleshooting

for Small and Mid-size Business IT Networks
Anywhere in the United States


Progent Technical Response Center Extended Hours SupportProgent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support
Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support, click here.



An index of content::

  • 24x7 Brighton Ransomware Malware Preparedness Assessment Hove Brighton Ransomware WannaCry Readiness Evaluation Brighton, South East England

  • Services Documentation Consulting Services
    Tracking Service Costs Online Help

    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to every client. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Melbourne Work from Home Employees Integration Consulting Services Melbourne Melbourne Telecommuters Integration Expertise

  • Windows Server 2012 R2 Storage Spaces Computer Consultant
    Windows Server 2012 R2 Private Cloud Online Technical Support

    Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security plan, streamline IT management, help with application development, and build and validate a disaster recovery/business continuity plan.

  • At Home Workforce Consulting and Support Services nearby Phoenix - Infrastructure Assistance Phoenix, Maricopa County Phoenix Teleworkers Setup Consulting Services Maricopa County Arizona
  • Nebraska Computer Consulting Group
  • Beverly Hills Avaddon Ransomware System-Rebuild Beverly Hills-Westwood, California Ryuk Online Ransomware Operational Recovery Services Beverly Hills Beverly Hills
  • Biggest NodeZero Cybersecurity Pen Testing Network Security Testing NodeZero Certified Threat Assessment Security Audits
  • Broomfield-Thornton, Colorado, USA Broomfield Ransomware Mitigation and File Restore Broomfield Nephilim Ransomware System-Rebuild Broomfield
  • Cabo Frio At Home Workers Backup/Restore Solutions Assistance Cabo Frio Cabo Frio Cabo Frio Work at Home Employees Backup/Recovery Systems Guidance

  • Technical Support Outsource Cisco Firewall
    Computer Network Support Companies Cisco Firewall

    Progent's Cisco CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to architect, deploy, manage, tune, and troubleshoot fault-tolerant, scalable network solutions suitable for public networks.

  • Cabo Frio Cabo Frio Crypto-Ransomware Computer-Malware Checkup Cabo Frio Cabo Frio Crypto-Ransomware Ryuk Readiness Evaluation
  • Chatsworth Telecommuters IP Voice Systems Consulting Chatsworth California Remote Workforce Consulting nearby Chatsworth - IP Voice Systems Guidance Chatsworth-Van Nuys

  • Microsoft Windows Server 2008 R2 Consultants
    Windows Server 2008 Hyper-VI Consultants

    Windows Server 2008 R2 features outstanding levels of speed, protection, fault tolerance, scalability, and flexibility that accelerate productivity of on-site, branch office, and mobile workers. Progent's network experts can provide cost-effective remote engineering, troubleshooting, and training services to help you to design, implement, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.

  • Cisco Computer Consultant Manchester, Hillsborough County, New Hampshire Cisco Computer Consultancy Services Manchester, NH, Nashua, NH, Concord, NH, New England

  • Check Point 900 Firewalls Computer Security Specialist
    Check Point 6000 Firewalls Security Consultants

    Progent's Check Point Software firewall experts can show you how to plan, deploy, and administer firewall environments built around Check Point Software NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent can also help you maintain legacy Check Point firewalls or upgrade efficiently to Check Point's next-generation security gateways.

  • Cisco and Microsoft Designers Wyoming - Cheyenne, WY, Casper, WY, Gillette, WY, Laramie, WY Outsourcing Companies Cheyenne, WY

  • Specialist Microsoft System Center Operations Manager
    Integration Support Monitoring and Reporting

    Progent provides a selection of IT service bundles for small organizations. These IT outsourcing and network monitoring solutions are based on the anticipatory problem solving abilities of System Center Operations Manager 2007, a next-generation server and system support software platform that tracks the availability, performance, and security of your network and isolates potential troubles before they can disrupt your network. With Progent's economically priced IT support programs, small businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.

  • Computer Support Companies Cisco Schaumburg-Carol Stream, IL Cisco Small Office IT Consultants Schaumburg-Carol Stream, IL

  • Contract Programming Amazon MWS
    Amazon MWS Reporting

    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their market, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.

  • Expertise for Network Service Firms near Cincinnati - Short-Term Support Staff Augmentation Hamilton County Ohio Top Rated Consulting for Network Support Companies in Cincinnati - Transparent Temporary Support Staff Expansion
  • Fort Lauderdale Florida Offsite Workforce Fort Lauderdale Expertise - Integration Consultants Work from Home Employees Consultants near Fort Lauderdale - Infrastructure Consulting and Support Services Broward County Florida
  • Guarulhos At Home Workers Backup/Recovery Systems Assistance Guarulhos, SP Remote Workers Guarulhos Consulting Experts - Backup/Recovery Technology Consulting Experts Guarulhos
  • Jacksonville Consulting Services for Network Service Firms Jacksonville, Duval County Consulting Services for Jacksonville Network Service Firms
  • Lakeland Providers Lakeland Network Administration
  • Largest SQL 2014 Internet Networking Consultants Panamá SQL Server 2012 Small Office IT Consulting Panama City

  • Award Winning Remote Consulting Support Desk Management Services
    Network Support Help Desk Services Technology Consulting

    Progent's Microsoft authorized Consultants offer several ways to help medium-size and large companies develop an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations sift through the numerous high-quality Help Desk software packages available and decide which products might be too expensive, miss key features, or align poorly with your organization's business goals. Progent also provides temporary staffing for organizations who need to augment their internal Help Desk team for special projects or to substitute for vacationing or incapacitated workers.

  • Ohio Small Business IT Outsourcing Company
  • London Crypto-Ransomware Attack Recovery London London Borough of Tower Hamlets London DopplePaymer Ransomware Business Recovery
  • Lubbock Egregor Ransomware Negotiation Support Lubbock, TX Lubbock Netwalker Crypto-Ransomware Settlement Negotiation Services Lubbock Texas
  • Lubbock, TX, United States Lubbock Teleworkers Backup/Restore Technology Guidance Lubbock At Home Workforce Backup/Restore Solutions Guidance Lubbock, TX
  • Lynnwood Washington Teleworkers Lynnwood Consultants - Call Desk Solutions Consulting Lynnwood Telecommuters Call Desk Outsourcing Consulting Services Lynnwood-Edmonds, Washington
  • Microsoft Exchange Help and Support Microsoft Exchange Upgrade Setup and Support
  • Microsoft Experts SQL Server 2019 on Linux Professionals Largest SQL Server 2019 and Python Help and Support
  • Microsoft MCITP Consultant Part Time Jobs Novato, Larkspur Microsoft MCP Consulting Telecommuting Job Ross, Tiburon CA

  • WatchGuard Firebox M670 Firewall Forensics Services
    Security Tech Services WatchGuard Firebox M670 Firewall

    Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall product that aligns with your security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.

  • Microsoft SQL Server 2016 Computer Services Tucson International Airport TUS Small Business Server Support SQL Server 2019
  • Microsoft SharePoint Server 2013 Troubleshooting Winston-Salem North Carolina Winston-Salem After Hours Microsoft SharePoint Server 2013 Remote Technical Support
  • Millbrae Network Security Consultant Internet Networking Consultants San Francisco
  • Mission Viejo At Home Workers Collaboration Systems Expertise Mission Viejo, CA Mission Viejo Work from Home Employees Collaboration Technology Consultants Mission Viejo-Laguna Niguel, CA
  • Nashville, Tennessee Consulting Nashville-Murfreesboro Computer Consultancy Services
  • Offsite Workforce Allen Consulting and Support Services - Backup/Recovery Technology Consulting and Support Services Allen Work from Home Employees Data Protection Systems Guidance Allentown, Lehigh County
  • Offsite Workforce Consulting Experts near Richmond - Integration Consulting Services Contra Costa County California At Home Workers Richmond Consultants - Integration Consultants Contra Costa County California
  • Progent Managed IT Services Professionals Network Management outsourcing consultants Professionals
  • Ransomware Repair Support Services Orange County Florida Orlando Emergency CryptoLocker Repair Orange County Florida
  • Nation Wide Support Computer Network Specialist
  • Remote Workers Boston Consulting and Support Services - Cloud Solutions Guidance Boston Remote Workforce Cloud Technology Assistance Boston, Suffolk County, United States
  • Remote Workforce Consulting and Support Services nearby Chatsworth - Security Systems Assistance Offsite Workforce Chatsworth Consultants - Endpoint Security Systems Guidance
  • Ribeirao Preto Best Temporary Network Support Staffing Support Expertise Ribeirão Preto, Estado de São Paulo Ribeirão Preto IT Staff Augmentation Help
  • Delaware Migration Firm
  • Saddle Brook-Paterson Cisco Consultancy Services Saddle Brook-Bergen County Cisco Small Office IT Support

  • Consulting ransomware defense
    Phobos ransomware recovery Consulting Services

    Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that reduces your vulnerability to a ransomware attack and meets your business requirements.

  • San Francisco Teleworkers Guidance - San Francisco - Infrastructure Guidance Largest Work at Home Employees San Francisco Consultants - Infrastructure Expertise SF
  • Security Auditor CISSP Virginia - Virginia Beach, VA, Norfolk, VA, Chesapeake, VA, Richmond, VA Firewall Protect Virginia Beach, VA, Norfolk, VA, Chesapeake, VA, Richmond, VA, Arlington, VA
  • Microsoft Certified Partner Outsourcing Technical Support Phone Support
  • Shreveport Ryuk Ransomware Documentation Shreveport Louisiana Shreveport WannaCry Ransomware Forensics Investigation Shreveport Louisiana
  • Skokie WannaCry Ransomware Data-Recovery Skokie, Illinois Top Rated Skokie Dharma Ransomware Business Recovery Skokie-Morton Grove
  • Supplemental Staffing Support Services Consulting Services Lexington-Fayette, USA Lexington-Fayette Supplemetary IT Staffing Help Fayette County Kentucky
  • Technology Consulting Company Cisco Hartford Manchester Southington New Britain Cisco Network Assessment Hartford Enfield Bristol Farmington
  • Teleworkers Southfield Consulting and Support Services - Endpoint Security Solutions Expertise Southfield-Dearborn, MI Southfield At Home Workers Network Security Solutions Guidance Southfield-Detroit
  • Windows Server 2016 Setup Service Cambridgeshire Onsite and Remote Support Windows Cambridge

  • ProSight infrastructure documentation management Consultancy
    ProSight SSL certificate management Professionals

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it.

  • Illinois Consultancy Services Group
  • iCloud IT Services Apple MobileMe Remote Technical Support
  • wireless IP phone integration Remote Consulting wireless VoIP phone integration Remote Support Services

  • © 2002-2024 Progent Corporation. All rights reserved.



    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA