Extended Hours Online Computer Help

for Small and Mid-size Business Computer Networks
Anywhere in the United States


Progent Technical Response Center Extended Hours SupportProgent's Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progent's Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progent's standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the client's company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.



An index of content::

  • 24 Hour Microsoft SharePoint Server 2010 IT Consultant Sioux Falls, SD SharePoint 2013 Remote Technical Support Sioux Falls

  • Remote Support WLAN controller
    2500 Wireless Controller Onsite Technical Support

    Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and hardening security by detecting threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth transition to Cisco's modern wireless controller technology.

  • 24-7 Lexington-Fayette Consulting Experts for IT Support Providers Lexington-Fayette Kentucky Lexington-Fayette Consulting for IT Service Providers

  • Technology Consulting Services Helpdesk Sharing
    Technical Support Services Virtual Helpdesk

    Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

  • 24/7/365 Microsoft SharePoint 2013 On-site Support Skokie-Buffalo Grove SharePoint Server 2007 IT Consulting Skokie-Vernon Hills
  • 24x7 Offsite Workforce Jersey City Consultants - Integration Solutions Guidance Jersey City, NJ 24/7 At Home Workforce Guidance near Jersey City - Connectivity Solutions Consulting Hudson County New Jersey

  • Systems Management Server 2003 IT Consulting
    SMS Upgrade Support and Help

    Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based networks via SMS Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to copy system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop sensible procedures and standards to manage PDAs and intelligent mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, processes and technologies to keep your IT network safe.

  • After Hours Avaddon Ransomware Hot Line Fargo, ND Fargo, ND Ryuk Ransomware Hot Line
  • After Hours Gentoo Linux, Sun Solaris, UNIX Consultant Services Las Vegas McCarran International Airport LAS CentOS Linux, Sun Solaris, UNIX Consulting Las Vegas Nevada
  • At Home Workers Assistance near me in St. Louis - Network Security Solutions Consulting Lambert International Airport STL, US Best Telecommuters Consulting Services - St. Louis - Security Solutions Expertise St Louis Forest Park
  • Alaska Installation
  • At Home Workforce Garland Consulting - Setup Expertise Dallas Fort Worth Metroplex Teleworkers Guidance in Garland - Integration Assistance Garland, TX
  • Cisco AnyConnect Remote Support Cisco ASA Firewall with Firepower Computer Consultants
  • Cisco Certified Indiana Small Business IT Consultant Indiana Software Consulting Services
  • Dallas WannaCry Ransomware Negotiation Consultants Emergency Dallas Dharma Ransomware Negotiation Help Dallas - Irving Texas
  • Emergency Work at Home Employees Guidance nearby Atlanta - Endpoint Management Solutions Guidance Georgia Work from Home Employees Consulting Experts in Atlanta - Endpoint Management Solutions Consulting Experts Atlanta, GA
  • Exchange 2003 Server Computer Consultancy Services Barra, RJ Barra Technician Microsoft Exchange
  • Fargo-Minot, ND, United States Fargo Dynamics GP Customization Expert Microsoft Dynamics GP Solution Provider - Fargo - Migration Experts Fargo-Williston, ND
  • Fort Collins Hermes Ransomware Recovery Fort Collins, CO Emergency Fort Collins Phobos Crypto-Ransomware Operational Recovery Fort Collins
  • Juniper J Series Router Network Security Testing Juniper J6350 Router Security Consultancies
  • Knoxville, Knox County Debian Linux, Solaris, UNIX Professionals Specialists Slackware Linux, Solaris, UNIX Knoxville, TN

  • Small Business Consultants
    Small Office Design Firm

    Progent's Microsoft and Cisco certified computer engineers offer expert help with a wide range of technologies and can deliver that assistance remotely anywhere in the U.S. or onsite in select cities across the country and anywhere in California. Progent offers remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA-qualified security engineers to assist with complex security design and troubleshooting. Progent has provided online troubleshooting to businesses in every state in the United States.

  • Microsoft Certified Partner Computer Consulting Companies Microsoft Partner Network Providers

  • Online Support Services Windows Server 2012R2
    Windows Server 2012 R2 Active Directory Consultant Services

    Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, streamline IT administration, help with creating applications, and build and test a DR/BC plan.

  • Microsoft Certified Remote Support Employment Opportunities Sydney, Melbourne, Brisbane Microsoft MCDBA Support Telecommuting Jobs
  • Microsoft Exchange Networking Support Glendale Arizona, United States Urgent IT Outsourcing Online Help Glendale Arizona
  • Microsoft and Cisco Small Office Network Consulting Olathe Installation Microsoft Network Olathe

  • CISA Certified Auditor Cybersecurity Companies
    CISA Cybersecurity Audit Professionals

    The Certified Information Systems Auditor credential is a recognized qualification that indicates expertise in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates pass an extensive test administered by the ISACA professional group. Progent can provide the services of a CISA-Premier network security audit consultant able to help businesses in the fields of information systems audit services, information technology governance, network assets and infrastructure lifecycle, information technology service delivery, safeguarding of data resources, and business continuity preparedness.

  • Midland NotPetya Crypto-Ransomware Remediation Midland County Texas Midland Maze Ransomware Remediation Midland
  • Network Consulting Microsoft SQL Server 2017 Morgan Hill Santa Clara County SQL 2014 Support Firms Morgan Hill, CA, America
  • Office 365 AD FS Support Network Consulting Office 365 Gmail migration
  • Offsite Workforce Chatsworth Consultants - Endpoint Security Solutions Consulting and Support Services Chatsworth Remote Workers Chatsworth Consultants - Endpoint Security Solutions Guidance Chatsworth-Simi Valley, CA
  • Offsite Workforce Southlake Consulting and Support Services - IP Voice Systems Consulting Services Southlake-Irving, Texas, United States Southlake Remote Workforce IP Voice Systems Consultants Southlake-Coppell, United States
  • Onsite Technical Support wireless controller 5520 wireless controller Online Support Services

  • Immediate Shared Call Center Professional
    Award Winning Extended Help Desk Network Consultants

    Progent's Network Contact Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require fast availability of a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

  • Orange County Windows Server 2012 Server Setup Anaheim, Orange County Network Consulting Firms Windows Server 2012 R2
  • Orinda Computer Consultancy Firm CISSP Certified Security Walnut Creek Computer Network Consultant
  • Perth Remote Workers Security Systems Consultants Work at Home Employees Perth Consultants - Cybersecurity Systems Consulting and Support Services Western Australia
  • ProSight ESP Behavior-based Security Engineer Engineers ProSight ESP Ransomware Protection
  • Phone Support Networking Support
  • Raleigh Top Cisco Small Business Computer Consulting Services Network Assessments Cisco Raleigh North Carolina
  • Remote Workers Guidance - Madison - Infrastructure Guidance Madison Baraboo Madison Teleworkers Infrastructure Consulting Services Dane County Wisconsin, United States
  • Remote Workforce Hartford Consultants - Backup Solutions Consulting Services Hartford Manchester Southington New Britain Hartford Work at Home Employees Data Protection Systems Expertise Hartford
  • Riverside California Riverside Crypto-Ransomware Data-Recovery Services Riverside Ryuk Remote Ransomware Cleanup Experts Riverside California

  • Database DBA On-site Technical Support
    Consulting Services Database Administration

    Progent's certified relational database developers offer small and midsize businesses online DBA and programming services for leading RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include software installation and integration, application design and coding, management support, replication solutions, capacity planning, performance optimization, migration, security and compliance, backup/restore systems, problem solving, and training.

  • Schaumburg-Cook County Outsourcing Technical Support 24/7/365 Schaumburg-Elgin Networking Company
  • Security Consultants BlackBerry Software Springfield Holyoke Agawam BlackBerry Synchronization Information Technology Consulting Firm Hampden County Massachusetts, United States
  • 24 Hour Delaware System Consultants
  • Security Cybersecurity Organizations Cambridge Security Consultant Cambridge
  • Network Consulting Firms Arkansas
  • Slackware Linux, Sun Solaris, UNIX Integration Services Redhat Linux, Solaris, UNIX On-site Support Boise, U.S.A.
  • Small Business Computer Consultant SharePoint Fargo, ND SharePoint Computer Support Consultants North Dakota, United States
  • North Carolina On-site and Remote Support
  • Small Business Network Consulting Microsoft Exchange 2010 Salem Oregon, United States Salem Keizer Woodburn Microsoft Exchange 2010 Small Business Specialist

  • Largest Cisco RADIUS Security Network Consultants
    Emergency VPN IT Consulting

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to expand with your changing business needs. Progentís Cisco-Premier network experts support Ciscoís complete family of products aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user certification, permissions, and tracking from a graphical Web interface.

  • Telecommuters Consulting in Lakeland - Setup Consulting Experts Lakeland Florida, United States Work from Home Employees Lakeland Consulting and Support Services - Setup Consulting Experts Lakeland, America
  • Tulsa At Home Workforce Backup Technology Consultants Tulsa, United States Tulsa Teleworkers Backup/Recovery Systems Consulting Services Tulsa
  • Windows Server 2012 R2 Small Business IT Outsourcing Group Glendale, Los Angeles County 24x7 Problem Resolution Microsoft Windows Server 2019 San Fernando Valley
  • Windows, UNIX, Solaris Network Consultants UNIX with Windows Remote Consulting
  • Work at Home Employees Edmonton Consulting Experts - Conferencing Technology Assistance Edmonton Edmonton Work at Home Employees Conferencing Systems Consulting and Support Services
  • North Carolina Computer Consultancy Companies
  • Work from Home Employees Salinas Expertise - Voice/Video Conferencing Systems Assistance Castroville, CA Marina, CA, United States Salinas Telecommuters Video Conferencing Solutions Consulting Services

  • © 2002-2021 Progent Corporation. All rights reserved.



    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA