Extended Hours Online Computer Support

for Small and Mid-size Business IT Networks
Throughout the United States


Additional Topics of Interest

Comprehensive Event Management IT Consultant
System Center MOM Consulting Services

Progent offers a variety of network service bundles for small organizations. These IT outsourcing and network monitoring solutions are based on the anticipatory problem handling abilities of Operations Manager 2007, a next-generation network and system management product that tracks the reliability, throughput, and safety of your information system and identifies incipient problems before they can disrupt your network. With Progent's affordably priced network service programs, small organizations can select a basic co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.

Cisco Small Office Computer Consultants
Cisco Certified CCIE Computer Network Consultant

Progent's Cisco CCIE-certified networking experts have extensive background helping ISPs to design, implement, administer, tune, and troubleshoot high-availability, scalable connectivity environments suitable for shared public networks.

Microsoft Exchange Cluster Remote Consulting
Fault Tolerant Internet Connection Integration Support

Progent's high availability network experts offer reliability consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, non-stop Internet architecture design, 24x7 data center consulting, and other 24x7 operations services to show your small business create a non-stop environment for mission-critical applications. Progent has the knowledge and experience to develop affordable, 24x7 networks by deploying the evolving suite of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can help you design a high-availability mutli-location network with a fully redundant Internet interface and efficient system load balancing.

Windows Server 2016 upgrade Consulting Services
Microsoft Windows Server 2016 Clustering Consulting

Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.

24-Hour Infor SyteLine CloudSuite Configurator Services
Infor SyteLine CloudSuite Migration Services

Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing and distribution companies to simplify complex supply chains and streamline key processes to bring products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.

Microsoft Exchange Upgrade Specialist
Microsoft Exchange Computer Engineer

Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies long-term service demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.

Lync Server 2013 Troubleshooting
24/7/365 Lync Server 2013 high availability Technology Professional

Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that supports the modern BYOD computing model with instant messaging (IM), real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist you to assess the advantages of Lync 2013, design an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your present and future plans, implement Lync 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Office and Microsoft 365 applications including Outlook and PowerPoint.

Urgent Service Database Technical Support
Support Outsourcing Services Documentation

Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

Aironet Online Support
After Hours Support Outsourcing wireless IP phone integration

Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

Remote Internet Security and Acceleration Server Professionals
Microsoft Proxy Server IT Consultants

Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security designs for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and implement an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your productivity.

Virtual Helpdesk Integration Support
Microsoft, Cisco and Security Certified Experts Shared Network Support Help Desk Professional

Progent's Network Help Desk Outsourcing Services for PC desktop support are designed especially for small organizations who require immediate access to a Help Desk Call Center with expert telephone support and full escalation options but who must operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.

Patch Management Policy Network Consultant
Largest 3-2-1 Backup Rule Computer Engineer

Progent has identified five critical cybersecurity practices for organizations on a limited budget.





An index of content::

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    Forefront TMG 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that acts as a one-server solution for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft engineers can help you to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also help you to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

  • Work at Home Employees Monterey Guidance - Backup/Recovery Technology Consulting Carmel Monterey California At Home Workforce Assistance near Monterey - Data Protection Technology Expertise
  • Work at Home Employees Reno Consulting Experts - Endpoint Security Systems Consulting and Support Services Reno Nevada Washoe County Nevada Remote Workforce Consulting and Support Services nearby Reno - Endpoint Security Solutions Consulting Services
  • Work from Home Employees Allentown Consulting Services - Endpoint Management Systems Consulting and Support Services Allentown, PA Allentown Remote Workforce Management Solutions Consulting and Support Services Allentown
  • Work from Home Employees Assistance nearby Stamford - Backup Technology Assistance Stamford At Home Workers Backup Solutions Assistance Fairfield County Connecticut
  • Work from Home Employees Centennial Consulting - Conferencing Systems Expertise Centennial, Colorado Remote Workforce Assistance near me in Centennial - Video Conferencing Systems Consulting Centennial Colorado

  • 24x7 Co-managed Help Desk Support
    Shared Computer Support Help Desk Computer Consultants

    Progent offers several essential types of Help Desk services including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals gives your customers convenient access to a dependable support resource with years of experience delivering phone support and online repair for IT systems powered by Microsoft products. Progent's concentration is on earning the support Help Desk a respected image as a solid contributor to company productivity. Progent's target is to fix rather than merely report problems.

  • Work from Home Employees Consulting and Support Services near me in Milwaukee - Voice/Video Conferencing Technology Guidance Milwaukee County Wisconsin Teleworkers Milwaukee Consultants - Voice/Video Conferencing Systems Consulting Experts Milwaukee Racine Waukesha, U.S.A.
  • Work from Home Employees Roseville Expertise - Cloud Integration Technology Expertise Roseville CA At Home Workers Roseville Guidance - Cloud Integration Solutions Consulting Services Roseville
  • Yonkers New York, United States Dynamics GP-Great Plains Gold Partner near Yonkers - Business Intelligence Outsourcing Yonkers Microsoft Dynamics GP-Great Plains Reporting Support Yonkers

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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Nantucket, MA
    Napa, CA
    Napa, CA
    Naperville, IL
    Nashua, NH
    Nevada City, CA
    New Orleans, LA
    New York City, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oklahoma City, OK
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Ontario, OR
    Orange, CA
    Orem UT
    Orinda, CA
    Orlando, FL
    Owings Mills, MD
    Oxnard, CA
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
    San Carlos, CA
    San Diego, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA