For office computer networks located in the state of Florida, Progent's Microsoft and Cisco qualified technical team members can deliver phone support and remote troubleshooting to repair your network issues quickly and cost effectively. Progent has acquired world-class expertise, advanced software tools, and support databases to diagnose and resolve IT problems without the cost and delays normally associated with onsite service visits.

If your Florida organization is located beyond the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby computer support options may be limited in expertise, or not available during urgent situations. This can result in a network that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s group of seasoned network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of customers. This means you get not just the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

In-depth Experience with Microsoft's Leading Server Software
Progent's group of IT system consulting experts can help large enterprises to architect, install, and support major rollouts of key Microsoft technology by offering support like Active Directory configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business Server planning and deployment support and Microsoft Lync Server 2013 integration, plus SQL Server 2016 integration and development and SQL Server 2014 database administration. Progent has helped some of the world's largest companies to integrate technology based on Microsoft products and can provide branch office technical assistance for enterprises with local offices in the or larger cities across the U.S.

Microsoft Virtual Desktop Support Services
Microsoft's virtual desktop solutions reduce the effort required for network administrators to install software programs so that they are standardized throughout a corporate workforce, provide the ability to manage access to critical data, and allow quick installation of additional or upgraded workstations. In Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines desktop connectivity, enhances responsiveness, tightens security, unifies management, and offers a nearly transparent user environment. Progent's desktop virtualization consultants can assist you to assess the business advantages of Microsoft's desktop virtualization solutions, set up test and production deployments, optimize your system architecture to accommodate virtual clients effectively, evaluate and resolve security problems, and train your IT managers to follow best practices to gain a fast ROI from desktop virtualization.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent network consultant has access to the technical and educational resources needed to provide the best IT support possible. Progent's IT outsourcing, Call Center, Office 365 deployment expertise, and software development services permit small business customers to benefit from the wide range of knowledge associated with the IT departments of large companies without the high expense and distraction of building and managing a large in-house support group.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites located up to 185 miles apart. Progent offers the skills of a certified NetApp MetroCluster consultant who can help your business to design, configure, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery system to prove adherence with information assurance standards and regulatory mandates.

Wi-Fi Site Survey
Progent’s Wireless Site Survey assists you to plan and install a WiFi LAN customized for your environment, offering your business a wireless solution that delivers the coverage, speed, capacity, QoS, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progent’s on-premises survey includes onsite inspection, RF and security assessment of your current WLAN, evaluation of your site's floor plans, testing for radio frequency contention, signal propagation modeling, identification of optimum placement for customer-requested Wireless Access Points including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new wireless network.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing and distribution companies to simplify supply chains and improve the efficiency of key business processes in order to bring products to market fast and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with over 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite services that can range from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and carry out a smooth migration of your databases and applications to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or on-premises support services ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and on budget. To learn more, refer to SQL Server 2017 integration expertise.

Microsoft System Center 2016 Planning and Integration
System Center 2016 provides major improvements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security professionals. GIAC accreditations are recognized by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with all of the security disciplines addressed under GIAC certification including evaluating infrastructure security mechanisms, security incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting security events.

Cisco IOS software Update Support
If you incorporates Cisco appliances, you could be using an outdated version of IOS, the control software powering almost all Cisco router and the latest Cisco switches. Cisco frequently publishes upgrades to IOS in order to correct bugs, shore up security vulnerabilities, or improve functionality. However, upgrading IOS or other Cisco control software can be tricky, depending upon your Cisco appliance and your system infrastructure. As an example, there could be limitations of internal Flash storage that might cause a new software version to execute improperly. Progent's Cisco CCIE-certified network engineers offer a wide variety of services related to upgrading Cisco IOS or other Cisco OS such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run audits of your Cisco software, recommend appropriate upgrades, prepare Cisco appliances, copy images/, configure and test your Cisco software, tune performance, resolve issues, and train your network support staff how to utilize all important new functions.

Shared Help Desk Services
Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent’s Help Desk Co-management services.

Stealth Penetration Testing
Stealth intrusion checking is an important component of any overall IT system security strategy. Progent’s security experts can perform thorough unannounced intrusion security checks without the knowledge of your company's internal IT staff. Unannounced penetration checking shows whether current security monitoring tools such as intrusion incident alerts and event history monitoring are properly configured and consistently monitored.

Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have over 10 years of background planning, implementing, enhancing and repairing Microsoft SCOM solutions and offer companies of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate serious issues detected by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to assist you to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Design, Integration and Troubleshooting Expertise for System center 2012
Progent's Microsoft System Center 2012 consulting experts have over a decade of experience deploying, supporting and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to plan, install, maintain, and fix your System Center ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 migration planning and support to assist your organization to move to the latest edition of Microsoft System Center from an older release or from another IT management platform to provide the advantages of enterprise-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent computer support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or visit Remote Network Help.