For small business network systems located within the state of Florida, Progent's Microsoft authorized technical experts can deliver remote phone assistance and remote troubleshooting to solve your network issues quickly and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to identify and repair IT problems while avoiding the expense and delays associated with onsite service dispatches.

If your Florida organization is located beyond the larger urban areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby computer network support options may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a extensive range of customers. This means you obtain not only the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to provide cost effective network solutions.

Integration Help for Office 365 Applications and Services
Office 365 is Microsoft's extensive family of client productivity apps and cloud services available on a subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans targeted at customers from students and home offices to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants support cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud resources.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Microsoft Project Server Setup and Support
Progent's certified Microsoft Project Server and Project Online experts offer comprehensive remote and onsite support services for Project Server as well as for all Microsoft platforms that integrate in conjunction with Project Server. Consulting support services offered by Progent include Project Professional and Project Web App set up, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance,Excel and Microsoft Office 365 Excel development, and PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to assist your company to optimize your environment to accommodate local, branch, at-home, and mobile users so that they can use Project Server to work together securely and productively. Progent's network security engineers can assist you to adopt and enforce security policies that safeguard important project data without disrupting the productive exchange of legitimate information.

Simple Sign-on and Billing Model
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that increase service. For remote support during regular working hours, you pay only for the actual time spent working on your issue. If it only takes ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are billed only for the time when a Progent expert is actually on-site solving your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you might be charged for our engineer’s travel time, but not an increased emergency rate. Since Progent maintains a large pool of consultants located throughout the entire service territory, an available expert is usually near to help. Progent can also provide onsite service to most zip codes in the U.S. within one business day of answering a support request. Progent's remote technical support team has delivered help to small companies in every state in the U.S (See Progent's nationwide testimonials.)

Online Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote technical support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the expertise to help you to troubleshoot and resolve tough network problems rapidly and affordably. The scope of information technology expertise offered by Progent's staff of engineers allows them to escalate even the most difficult problems to appropriate subject matter experts as necessary. Whether you require occasional phone support and online repair or continuing availability of a Helpdesk Call Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and management overhead of running a big in-house support group.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to help you to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for quick jobs to help you through occasional technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a highly available, protected and scalable network infrastructure that is best suited to your mode of computing. Progent can also provide online and on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your information system.

Immediate Support for Urgent Issues
With Progent’s urgent online computer support services, your company can get immediate assistance for issues that are causing lost productivity. Remote help does away with the long delay and increased cost associated with on-site network help. For ordinary IT management tasks, Progent’s remote support engineers can complete most jobs within a few minutes of receiving a request, rather than forcing you to wait for hours for on-site support to arrive.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any overall IT system security plan. Progent’s security experts can perform thorough stealth penetration security tests without the awareness of your company's in-house network support resources. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion incident warnings and event log analysis are properly configured and consistently observed.

MS SQL Server Application Development
Progent's SQL Server application developers can help your organization to build and support applications based on the SQL Server database platform. Progent follows leading practices to build scalable, easy-to-manage SQL Server database applications and is able to team with a customer's IT staff to complete projects in a timely and cost-effective way. Progent for can assist your company to create SQL Server applications by providing a broad selection of professional support services such as specification of features and scope, database modeling, data integrity, T-SQL coding, software installation, capacity planning, performance tuning, backup/recovery, partitioning, reusable schema, synchronization solutions, security and compliance, and fault tolerance.

Microsoft Active Directory Planning and Integration Consulting
Progent's Microsoft-certified Active Directory experts have extensive experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, corrupted Active Directory objects, removal of evaluation application configuration objects in production AD systems, and fixing of failed installations of AD and AD-integrated applications. Progent is also skilled in working with advanced Active Directory tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration strategies that address key issues including Active Directory naming conventions, hierarchical structure, IT administration model, utilization and structure of group policy objects, plus security and monitoring specifications. Progent can also evaluate the implications of server and service implementations on capability and speed. Progent can assist companies to plan and implement deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

System Center Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to mid-size organizations near-continuous backup and easy recovery functions for Microsoft networks. SCDPM 2016 offers application-aware protection for critical platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports VMs hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to plan, deploy, administer, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can help you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.

ProSight Managed Services for Network Management
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email content filtering, security and compliance, patch management, automated backup/recovery, infrastructure monitoring and management, virtual machine hosting, and network infrastructure documentation management. To download Progent's white paper on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent network support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Help.