For small company computer networks located throughout the state of Florida, Progent's Microsoft authorized technical team members can deliver remote phone support and troubleshooting to solve your network troubles fast and cost effectively. Progent has developed enterprise-class expertise, advanced software utilities, and support databases to diagnose and resolve computer network problems without the expense and time delays normally associated with onsite technical service dispatches.
If your Florida small business is located outside of the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer support choices may be limited in skills, or unavailable during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of clients. This means you get not just the technical skills needed for the task, but a consultant with demonstrated methods for applying those skills to provide efficient network solutions.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent is the leading source of convenient, immediate, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level certification only through thorough testing by Cisco. CCIEs are able to handle the most complicated issues surrounding network design, setup, repair, and maintenance. Progentís CCIE consultants cooperate intimately with Cisco in-house staff in identifying problems with Cisco's IOS platform and devising workarounds or acquiring patches to resolve problems. Progent offers quick contact with a CCIE by phone so that you are able to get instant assistance for complex network problems that are affecting business productivity but are beyond the expertise of your usual IT support providers.
Simple Engagement and Pricing Structure
Progent's easy by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that increase service. For remote support from Progent during regular working hours, you only pay for the time spent working on your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's consultant is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be charged for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of expert consultants located throughout the entire service territory, an available expert is typically near to assist. Progent can also offer on-premises technical support to most zip codes in the United States within 24 hours of answering a support request. Progent's remote support group has delivered help to small companies in every state (See Progent's nationwide testimonials.)
Amazon AWS Cloud Integration Consulting
Progent's Amazon AWS integration consultants can provide cost-effective remote consulting to help companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid environments that efficiently integrate Amazon AWS services. Progent can provide as-needed support or Progent can deliver project management outsourcing services to help you move efficiently to the Amazon AWS cloud.
Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service computer consulting and support company like Progent as opposed to an individual freelance consultant, your company is assured fast access to knowledgeable experts when you need them. You no longer have to be concerned that sickness, training, time off, or conflicting priorities with other clients will cause you to be without help during an emergency.
NetApp SAN Storage Solutions
Progent offers enterprise clients online or on-premises NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on leading practices.
Citrix Virtual Desktop Engineering Support
Progent's Citrix virtual desktop experts can assist your business to design, install, administer, and support a virtual Windows application delivery and management solution by providing XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist your organization to manage and support a remote datacenter that features high uptime, advanced protection, and fast recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.
Data Backup Expertise
Progent's backup consultants offer consulting support for a wide array of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations as well as notebooks and handhelds. Progent supports all major backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as a low cost end-to-end service for secure backup and disaster recovery.
Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and on-premises installations of Exchange. This allows you to have specific mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Office 365 network. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical problems and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget. For details about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.
Azure Integration Consulting Services
Progent's Azure planning and integration consultants can help you with any aspect of Microsoft Azure migration including needs analysis, readiness evaluation, solution design, pilot testing, implementation, centralized administration, performance tuning, license management, disaster recovery preparedness, security planning, and compliance validation. Progent can help your IT staff to configure and debug firewalls and VPN connections so your clients can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure services.
Progent's Integration and Troubleshooting Support for SQL Server 2014
SQL Server 2014 incorporates major enhancements in key areas including performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services that include system design, configuration, administration, remediation, and application development expertise to help businesses of any size to realize maximum business value from their SQL Server 2014 investment. In case your organization is already using SQL Server 2014, Progent can help your company to carry out a cost-effective upgrade to SQL Server 2016.
Remote Help Desk Services for Small Organizations
Progent's Standard Help Desk Services provide a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, managing responsibility, remote desktop control, progress tracking, problem resolution, and and reporting. Intended for small organizations with few dedicated service personnel for desktop issues, Progent's Standard Help Desk Services offer remote support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter experts to handle challenging issues. For more information, see Progentís online Help Desk services for small businesses.
Contact a Progent Computer Consultant
To find out how you can contact a Progent network support expert for remote or onsite help in , phone 1-800-993-9400 or go to Remote Network Support.