Progent offers quick access to the expertise of veteran Wi-Fi specialists who can help you to assess the value of Ubiquiti UniFi wireless access points for your business and help you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to choose, provision, and position UniFi Wi-Fi access points for your required signal coverage and throughput.
Progent provides technical support for medium size companies with 100 to 250 network users. The medium size company or office has traditionally been an overlooked part of the market for IT consulting services. The overhead and support delivery models of major third-party support firms make them too expensive for the typical small company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose complexity and sophistication are often similar to the networks of much larger enterprises. Progent's support delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, dramatically reduces the network maintenance expenses of an SMB while providing the small organization with big-company support from certified, world-class experts with background in a wide array of small business technologies. If your medium size organization or small business is searching for the quality of IT help appropriate for a mid-size office without paying enterprise costs, you need Progent.
Progent can help you to plan and execute an efficient migration from a UNIX-based information system to a network based on Windows and suited for running Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your data and minimize business disruption by developing an efficient migration strategy that preserves your current investments in UNIX application and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration planning and validation, Microsoft Exchange migration support, information and application software migration, and server and mass storage transition and economization.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800
Progent offers Windows 2003 Cluster Server assistance to help your company implement non-stop clustered servers designed to provide 100% operation. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. By showing you how too design non-stop clustered server solutions around Microsoft Windows Clustered Server 2003, Progent's Certified Windows engineers ensure that your fault-tolerant clustered servers are configured to optimize the competitive advantage of your information network.
Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and building training systems for the latest technologies. For Progent clients who lack sufficient internal resources to assemble proper test systems, the lab reduces capital outlay and engineering risk and helps keep vital network projects on schedule.
Progent's Microsoft and Cisco premier network engineers offer advanced support for a wide range of products and technologies and can provide that assistance online nationwide or in person in select cities across the United States and anywhere in . Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a mix of Windows and UNIX-family technology. Progent also offers the expertise of Cisco CCIE network engineers for complex network problems, plus the assistance of CISSP-accredited security consultants to assist with high-level security design and troubleshooting. Progent has provided remote network support to businesses in all 50 states in the United States.
Progent has more than two decades of background integrating, and supporting the key components that make up Microsoft System Center and can help you to design, deploy, support, and fix your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help your organization to migrate to the latest version of Microsoft System Center from a previous release or from another datacenter management platform to provide the advantages of best-in-class provisioning, management automation, security, plus datacenter and application availability and performance monitoring.
Progent's certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to plan, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, performance and ease-of-use that your business needs.
Progent's Microsoft-certified ISA Server consultants have long experience configuring ISA Server-based security solutions for IT networks with many offices, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's IT outsourcing services for small businesses include designing 2003 Server, .NET Server, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and in-person repair, resolving chronic integration issues, and creating a comprehensive security strategy. Progent can show you how to maximize network reliability and throughput via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also provides special project assistance for large-scale upgrades and can help with requirements definition, product inventory, bill of materials development, vendor qualification, purchasing logistics, and complete documentation. Progent's IT outsourcing service also features education for office productivity software such as Microsoft Office.
Progent's Microsoft-certified experts offer small and mid-size companies enterprise-class consulting support for Systems Management Server and Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager 2007 is the new name for the update management solution formerly called Systems Management Server. Configuration Manager offers a variety of enhancements to Microsoft Systems Management Server including comprehensive automation, built-in Vista Windows Server 2008 support, NAP security support, and boot image management. Progent's certified consulting professionals can show you how to use SMS Server or Configuration Manager 2007 effectively for automated OS and application deployment, security patch administration, software metering, and software license compliance. Progent's consultants can also assist you to migrate efficiently from SMS Server to Configuration Manager 2007.
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity.
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Progent can assist small and mid-size organizations to configure IP voice platforms to provide their telecommuters the advantage of seamless access to the corporate phone network.
SQL Server 2014 includes major enhancements in key areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently with all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services that include system design, configuration, administration, troubleshooting, and software development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Colocation sites make it possible for businesses to share world-class facilities for housing computer equipment that supports critical applications and services. Progent's Microsoft and Cisco certified consultants can assist your small business with all aspects of your colocation strategy including selecting and moving to a colo facility, creating network topology, specifying required equipment, on-premises and on-line troubleshooting, setting up offsite network administration, and training your IT personnel.
Progent's Cisco-certified wireless technology consulting experts can help organizations to configure, manage, and debug Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Progent's Microsoft-certified network engineers can assist your organization to assess the benefits of Exchange 2010 for your company and can assist you to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast return on investment by improving your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and integrating your key communications technologies.
Progent's Help Desk outsourcing and co-sourcing service programs allow organizations to cut costs, increase output, and adjust rapidly to sudden changes in economic environments.
Progent can help your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management solution or assist you to enhance your existing SCCM 2012 environment to support your changing IT requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft technologies such as ADDS, Microsoft SQL SSRS, and Internet Information Services.
Microsoft High-Availability Failover Clustered Servers Consultants
Microsoft supports seamless hybrid environments that combine Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.
If your business has a UNIX or Linux network or a multi-OS network, Progent's CISA and CISM-premier consultants can help your whole organization in a broad array of security topics such as security management procedures, security architecture and models, connection management products and methodology, applications development security, operations security, physical security, telecommunications, network and web security, and workplace recovery preparedness. CISM and ISSAP stipulate the basic skills and international standards of knowledge that information security professionals are expected to possess. These accreditations give executive management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have the background and knowledge to deliver effective security support and engineering help.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it.
Progent's Cisco-certified CCIE networking experts can help your business to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help you to harden the security of Catalyst switches and move efficiently from legacy appliances to current models.
Progent's Microsoft-certified consultants average over a decade of background delivering email support for customers ranging from small businesses to large enterprises. Progent provides economical consulting for all editions of Exchange Server to strengthen email and virus security, design fault tolerant email environments, and facilitate off-site and mobile email access. Progent's Exchange support services can assist you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. In addition offers support for Windows 10 and Windows 11 desktops using Outlook and can help you configure Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.
Progent has two decades of background assisting small and mid-size businesses to plan, implement, tune, manage, and troubleshoot IT networks that incorporate teleworkers.
Windows Server 2008 represents a major step forward in making IT systems more secure and available, simpler to virtualize and administer, faster, and able to offer a better platform for web publishing. Progent can assist your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by providing consulting, troubleshooting, education, staffing, network monitoring, and security engineering expertise.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Progent's Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a central location for your workers or clients to access, manage, share and interact with useful data, documents, and applications and to interact with other people. It enables quicker and more intelligent decisions, more efficient access across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible within and without an organization. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the data they've developed in a manner that makes data convenient to locate, download and apply.
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange solution is successfully completed on time and within budget.
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support to help you to maintain and repair your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new release of the product family. Progent can also assist you to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to defend against ransomware or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that minimizes your vulnerability to ransomware and aligns with your company's needs.
Progent's IT outsourcing services provide economical computer consulting for small businesses. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or creating an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting network service expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available system foundation for your vital applications powered by Microsoft Windows.
The new ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching platform for protecting the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft ISA Server 2006 experts can show you how to design, cost-justify, test, install, customize and manage the any version of ISA Server 2006 on your network.
Progent can provide the support of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.
The Contact Center support delivery model used by Progent gives small organizations an affordable option to reliance on freelance consultants by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock availability of urgent help, escalation capability to world-class experts for solving even the most difficult problems, support consistency and reliability, prompt follow through overseen by veteran IT service administrators, a selection of easy-to-use ways for requesting service jobs, and excellent progress transparency made possible by ticket updates and accessible through a web portal.
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues.
Mid-sized companies can derive all the advantages of Microsoft Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network support packages, medium-size businesses can choose a simple co-sourcing package based on System Center Operations Manager 2007 with server monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent can provide a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager to provide mid-size company information systems enterprise-class reliability, security and productivity.
Microsoft 365, previously branded Office 365, is Microsoft's extensive suite of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in a variety of product bundles targeted at customers ranging from individuals and households to global enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can assist your business to evaluate the wealth of subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that seamlessly integrate local and cloud products and services.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital devices.
With Catalyst switches for small and mid-size businesses, Cisco enables companies to gain all the benefits of adding smart traffic control to their networks. Cisco's switch product line allows you to enable features that make your network infrastructure highly robust to accommodate time-critical needs, scalable to support growth, secure enough to protect restricted information, and capable of differentiating and managing all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco switches that make sense for your business. In addition, Progent's CISA certified security specialists can show you how to develop a strategic security policy and set up Cisco Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent provides small businesses a pair of ultra-affordable network security evaluation packages that provide, for a preset price, remotely managed inventory scans of your security profile which are evaluated by professional information security specialists who interpret the data collected by the remote scan, deliver objective summaries of your existing security vulnerability, and offer suggestions for improvements. Progent has developed two non-overlapping network security inventory packages for external and internal scanning that are priced to fit the budgets of small businesses while providing enterprise-class evaluations of your IT network's exposure to assault.
Progent's certified security consultants can show you how to protect your Apple Mac environment through expert support offerings including performing security tests, clean up after virus and worm penetrations, configuring firewalls, integrating secure remote and mobile access, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the particular objectives of your business information system.
Progent's certified cybersecurity experts can run NodeZero-powered penetration tests to verify your security defense systems and policies are properly configured and effective.
Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network calling. Lync 2010 can extend the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications experts offer remote and on-premises support to assist you to maintain and repair your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to match your specific business requirements. Progent's Microsoft-certified consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers expert e-Commerce integration support for safe, corporate-wide information sharing as well as integration with Customer Relationship Management products.
If your business has a UNIX or Linux network or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a broad range of security topics including security management practices, security architecture and strategies, access control products and techniques, applications development security, operations security, hardware security, communications, infrastructure and web security, and business continuity preparedness. CISM and CISSP define the basic competencies and international standards of performance that network security managers are required to possess. These certification give IT management the assurance that consultants who have achieved their CISA or CISM certification have demonstrated the background and theory to deliver effective security management and engineering help.
Progent offers nationwide online technical support and consulting services for businesses that run Apple macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows products. Progent's experts offer Mac clients a range of IT services such as desktop assistance, migration to the latest version of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and Apple iPad support, or moving to iCloud. Remote IT help provides optimum leverage for your information technology budget by protecting client efficiency and shortening the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of phone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security professionals to assist with the most difficult system problems.
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and fixing Microsoft SCOM environments and offer companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.