Quick, Low-cost Online Computer Assistance for Fairfield, California Small Companies
For more than two decades, Progent has focused on providing world-quality network support services to clients with small-business IT budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a broad array of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a worldwide group of on-line troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified experts to assist your company to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent's Consultants for Businesses in Fairfield, California
Progent's national group of industry certified experts provides support for all aspects of network systems used by companies of all sizes. Areas supported by Progent in and around Fairfield include:

Service Delivery Alternatives Available for Fairfield, California Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and strict cost control for a range of network support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: hands-on support technicians when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses who need prompt and reliable support from an online Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually have limited IT funds and can provide little management bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective way to make sure that small business computer systems are always productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class consultants who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security engineering, non-stop it system design, virtualization solutions, plus configuration, customization and training for business software such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects such as site moves and major system upgrades, extended initiatives such as management reporting software programming and customization, relational database application development and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain updated, protection and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition easy for customers to migrate to another service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for IT information protection and reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to organizations trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a wide range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for repairing real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for fast fixes. An additional advantage of by-the-minute pricing is that you are not inclined to permit less critical issues to fester until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by every staff member to each client. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who work with independent service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Fairfield, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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