Fairfield, CA Remote Help from Certified Network Service Experts
Progent's computer support services can provide your Fairfield, CA company cost-effective and reliable support from Microsoft and Cisco certified computer engineers. By delivering IT consulting help when you need it, offering advanced knowledge for vital technologies, delivering unique support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Fairfield, California business an economical solution for maximizing the profitability of small office networks. If you have an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and secure IT system and to have fast access to the skilled consulting typically restricted to corporations who can afford a sizeable in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network service team. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to help your business to design and implement your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Businesses in Fairfield, California
Progent provides the services of accredited experts for all facets of business network technology found in small and midsize companies. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Fairfield, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the cost or time loss of in-person service visits. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to give small businesses the ideal combination: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, longer term initiatives like business analytics software programming and support, database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and MS SQL to provide small companies with higher degrees of reliability, protection, and performance than is possible with the type of internal data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition convenient for clients to migrate to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Fairfield, California Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate network consulting enable small and midsize businesses to avoid the problems related to over dependence on small support organizations or individual consultants.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, smaller businesses sometimes depend excessively on freelance engineers. Although freelance support providers have lower expenses than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are sometimes unable to react rapidly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to wait for assistance during a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big consulting group to fall back on for advice requires them to train with the meter running while your organization ends up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced Network Issues
    Many smaller support firms or freelance consultants who concentrate on small business network support may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complex network configurations with mixed platforms, numerous offices, VoIP systems, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your business because big-company environments are by nature complex, support problems require in-depth understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection calls for industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a proper basis, a sequence of band-aid repairs commonly get tossed on top of a tenuous structure. As a business grows, reliability and expandability problems can undermine the success of the organization. Such networks need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable basis to meet critical business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Smaller companies need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services exclusively. This allows Progent to align technical support services with the real needs of clients. Mixing IT support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the true needs of a small business.

How to Contact Progent
If your Fairfield, California business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    Progent offers expert remote support to help organizations integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.

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    Progent's work environment will make you a more capable professional by improving your information technology skills and increasing the satisfaction of your customers. Progent delivers this commitment by recruiting the top consulting experts for you to work with, providing an advanced system infrastructure, running proprietary software utilities to deliver the maximum quality of support, and by optimizing proven operational models for attracting and retaining clients.

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    Dynamics GP/Great Plains Consulting Services

    important characteristics of Dynamics GP software include a modular structure that allows you to buy just the functionality you need, a standards-based architecture built on Microsoft technologies to secure your investment and offer a tightly interconnected environment, advanced reporting services that permit you to track all activities, income and expenses and sales patterns, integration with Microsoft Office to enable access to business information, the ability to integrate data from almost any database or workstation application into Microsoft Dynamics GP, plus an open design that makes it easy to create custom applications. Progent can help you set up and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains consultants to help you convert the advanced features of Microsoft Dynamics GP accounting into a productive business solution.

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    Barracuda Backup Testing Remote Technical Support

    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical appliance built by Barracuda or a virtual appliance with similar features but which uses your own storage infrastructure. Barracuda Backup protects critical company data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to assist your business to plan, configure, manage and repair a backup and disaster recovery solution based on Barracuda Backup.

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  • Offsite Workforce VoIP Online Help
    Offsite Workers VoIP Network Engineer

    Progent can help small and mid-size companies to set up VoIP solutions to give their telecommuters the benefit of seamless access to the company phone system.

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  • Remote Support Exchange 2003 Server Upgrade
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    Progent's Microsoft-certified engineers provide computer support and IT consulting expertise for Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and support services for Exchange 2003 Server include system design, installation, documentation, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.

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    Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core competencies and worldwide standards of skill that information security managers are required to master. CISM provides executive management the assurance that those who have earned their CISM credential have the experience and capability to provide effective security administration and consulting consulting.

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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements affect vital areas including ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

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    Progent's Microsoft certified consultants can help you define and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, simplifies long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange Server 2007.

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    Microsoft Certified Remote Support Windows Server 2008 Active Directory

    Microsoft Windows Server 2008 R2 offers high levels of speed, security, fault tolerance, expandability, and flexibility that accelerate output of on-site, branch office, and mobile users. Progent's Microsoft-certified professionals can provide affordable remote consulting, troubleshooting, and education services to help your company to design, implement, and maintain Windows Server 2008 R2 to add significant business value to your information system.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces important new features plus a revamped structure. These improvements affect key IT areas such as ease of administration, availability, compliance, operational costs, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Exchange 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange Server 2013.

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    IT Services ProSight ESP Endpoint Protection

    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.

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    Information Technology Consulting Fortinet Firewall Application Control

    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist your business to configure your Fortinet FortiGate security appliances to protect all your digital assets at the enterprise perimeter, within the data center core, at branches, and at the cloud edge.

  • Microsoft Office Communications Server IT Consultants MS Office Communications Server 2007 Specialists

  • Microsoft Certified Expert Office 365 AD Connect Network Consultants
    24/7 Hybrid Office 365 and Exchange Information Technology Consulting

    Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other Exchange components to reduce capital expense and management overhead. You can configure Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online technical support to help your organizations to evaluate the benefits of Exchange Online, plan a network topology that aligns with your business needs and budget, carry out an efficient migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your management team and users, and deliver ongoing consulting and technical support.

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    Progent offers enterprise customers the services of a certified NetApp consultant to deliver remote or on-premises support for NetApp's complete family of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN environments quickly and affordably following best practices.

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    If your company is producing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your field of strategic know-how while avoiding the constant hassle of maintaining your company information system. By using automated network monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable way for supporting an information network that features high availability, protection, and efficiency. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring, and Helpdesk services.

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    For businesses that have a mix of Apple Mac and Windows computers, there exist two basic alternatives for using Microsoft Windows-dependent applications on a Mac: remote access to an actual Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a remote Microsoft Windows-powered computer to run Windows applications and access network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac system so that you are able to use Microsoft Windows applications locally. Progent's Mac technology consultants can assist your business to manage these products for using Microsoft Windows software on your Macs and can also assist you to evaluate and install third-party products for Windows PC simulation.

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    Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller technology.

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    Progent's Microsoft certified engineers can provide remote and on-premises consulting services to help you to manage, maintain, and troubleshoot computers powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, network security, backup and restore, remote access, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.

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  • Private Cloud Integration Consultants Immediate Services ProSight Private Cloud Services

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    Progent offers affordable remote and onsite consulting to help companies to move any portion of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.

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    Solaris Specialists

    Progent's Sun Solaris family support services provide small and mid-size businesses and software developers help with administering and maintaining Solaris environments that operate with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Service Reports Onsite Technical Support

    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to every customer. The practice of documenting and archiving service records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized management of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's cloud-based services to create and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.

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    Progent can provide affordable remote support to assist companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, system design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.

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    Progent's certified Office and Office 365 experts can assist businesses of any size to integrate Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and promotes improved business outcomes. Progent can help your company to interface Office or Office 365 applications with each other and with additional core Microsoft platforms such as SharePoint Server, Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also assist you to resolve compatibility issues with different releases of Office and can provide customized online training to individual users or teams.

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