Immediate, Affordable Remote Computer Network Troubleshooting for Fairfield, California Small Companies
For more than two decades, Progent has focused on providing enterprise-quality IT support services to customers with small-company budgets. Progent has built a unique service system that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Call Center operational model that promotes efficiency and ensures follow-through, a global team of remote service experts, on-site support availability for the majority of most zip codes in the U.S., and a corporate ethos focused on solving technical problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support group. Co-sourcing can cut costs and help meet schedules for big projects like software programming, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Key Areas of Expertise Serviced by Progent for Businesses in Fairfield, California
Progent's nationwide group of certified consultants offers help for virtually all aspects of network technology found in organizations of any size. Technologies served by Progent in and around Fairfield include:

Service Delivery Alternatives for Fairfield, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes fast support, thorough service records, reliable follow-up, and tight expense monitoring across an array of network support delivery alternatives that include remote repairs, onsite help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup process for first-time customers to address emergency network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network support expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small businesses the optimal solution: on-premises service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for's NodeZero PEN test products, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive software upgrades, extended projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to design, set up and troubleshoot the infrastructure required for teleworkers. Aspects of network infrastructure where Progent's consultants offer support include safe and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet access. For details about Progent's network infrastructure support services for an at-home workforce, refer to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support services to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network data security and reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to organizations trying to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of network service, performing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for repairing actual network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size bills for quick solutions. Another benefit of by-the-minute billing is that you are less inclined to permit less critical issues to stay unaddressed until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Fairfield, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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    Progent offers affordable remote support to help businesses to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can show you how to deploy cloud-centric or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent can provide as-needed expertise to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.

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    Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Progent's small granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to fester. .

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    Progent can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management platform or help you to modify your existing SCCM 2012 environment to support your evolving business needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    Our compensation model is based on revenue sharing, so similar to being an independent consultant, your earnings are entirely tied to your work effort. Certain of our consultants stress quality of life and elect to consult at an easy pace, utilizing our self-determined calendar to pursue personal pursuits like mountain biking, car racing, snow boarding, fishing, travel, or spending private time with family and acquaintances. Other consultants use the chance to make big dollars through hard work and extended days. Progent completely supports both sides of the spectrum and any point in between.

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    Our compensation model is built on revenue sharing, so similar to working as an independent consultant, your earnings are directly tied to your work effort. Certain Progent consultants focus on quality of life and choose to work at a more relaxed pace, utilizing our flexible schedule to follow personal enthusiasms like hiking, motorcycle racing, skiing, fishing, vacations, or sharing private time with family and friends. Others use the opportunity to earn major dollars through hard work and long days. Progent fully supports either end of the spectrum and everything in the middle.

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    Progent's Cisco Jabber consultants can provide remote or on-premises support to help organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth expertise for all the technologies that make up creating an end-to-end Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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    Progent's Linux support experts provide small companies and software developers help with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient one-stop source to show you how to build and maintain a protected and robust cross-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and fixing System Center Operations Manager solutions and can provide organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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