Fairfield, CA Remote Help from Certified Network Service Experts
Progent's computer support services can provide your Fairfield, CA company cost-effective and reliable support from Microsoft and Cisco certified computer engineers. By delivering IT consulting help when you need it, offering advanced knowledge for vital technologies, delivering unique support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Fairfield, California business an economical solution for maximizing the profitability of small office networks. If you have an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and secure IT system and to have fast access to the skilled consulting typically restricted to corporations who can afford a sizeable in-house IT staff.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network service team. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to help your business to design and implement your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Businesses in Fairfield, California
Progent provides the services of accredited experts for all facets of business network technology found in small and midsize companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Fairfield, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the cost or time loss of in-person service visits. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer support services.
- Onsite Support
Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to give small businesses the ideal combination: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, longer term initiatives like business analytics software programming and support, database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange Server and MS SQL to provide small companies with higher degrees of reliability, protection, and performance than is possible with the type of internal data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition convenient for clients to migrate to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Fairfield, California Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate network consulting enable small and midsize businesses to avoid the problems related to over dependence on small support organizations or individual consultants.
Working with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Freelance Support Consultants
For network services, smaller businesses sometimes depend excessively on freelance engineers. Although freelance support providers have lower expenses than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are sometimes unable to react rapidly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to wait for assistance during a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big consulting group to fall back on for advice requires them to train with the meter running while your organization ends up with the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Issues
Many smaller support firms or freelance consultants who concentrate on small business network support may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complex network configurations with mixed platforms, numerous offices, VoIP systems, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your business because big-company environments are by nature complex, support problems require in-depth understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection calls for industry-tested processes.
- Build a Firm Basis for Seamless Growth
Small companies often begin with an IT system implemented on a tight budget. Without a proper basis, a sequence of band-aid repairs commonly get tossed on top of a tenuous structure. As a business grows, reliability and expandability problems can undermine the success of the organization. Such networks need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable basis to meet critical business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Smaller companies need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services exclusively. This allows Progent to align technical support services with the real needs of clients. Mixing IT support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the true needs of a small business.
How to Contact Progent
If your Fairfield, California business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).