Affordable Computer Support from Microsoft premier Consultants for Businesses in Fairfield, CA
By delivering professional support whenever you need it, providing specialized expertise for critical applications, providing innovative services such as virtual server hosting, billing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information system and reduce service expenses. Progent understands that network security, reliability, and performance are just as critical to small companies as to large enterprises but that small companies don't have the economy of scale to spend heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no network support organization can match Progent's ability to deliver the IT support your business requires whenever you require it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network service staff. This can cut costs and help meet schedules for big IT initiatives like application development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Primary Technical Areas Serviced by Progent for Fairfield, California Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and low-cost online consulting to Fairfield, CA companies for a broad range of information technologies including:

Service Delivery Options Available for Fairfield, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, dependable follow-through, and tight cost monitoring for an array of network service delivery modes that include online repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small businesses the optimal solution: onsite service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, visit Progentís shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus configuration, programming and training for business software including financials, ERP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as site relocations and major software upgrades, extended initiatives like customizing an older MRP system to a current MS Dynamics 365 package, database application development and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure to support offsite workers. Aspects of infrastructure for which Progent's consultants can deliver assistance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network planning and deployment, and robust Internet access. To learn about Progent's infrastructure support services for a remote workforce, see infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and expandability but that is also simple for customers to migrate to another service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can assist with complex security projects such as SIEM solutions to help companies comply with business standards and statutory regulations for IT data protection and incident reporting.

The scope and size of Progent's consulting team bring a powerful array of advantages to clients trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for resolving actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no retainer for services provided during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for quick fixes. An additional benefit of by-the-minute invoicing is that your company will be less inclined to allow incipient issues to fester until they become major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The discipline of detailing and organizing service records results in more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Fairfield, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that delivers a one-server platform for an array of security functions such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified consultants can help you to design and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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