Fairfield, CA Online Support from World-class Computer Network Service Consultants
Progent's network support services can provide your Fairfield, CA company budget-friendly and reliable access to Microsoft and Cisco certified consulting experts. By providing network consulting help when you need it, offering specialized knowledge for key technologies, offering unique support such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Fairfield, California company an economical option for maximizing the profitability of small-scale office information systems. Whether you have a local system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to build and manage a robust and safe IT system and to benefit from quick availability of the skilled support typically restricted to enterprises who are able to set up a large in-house IT staff.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can also provide the services of certified experts to help your business to design and implement your cloud computing strategy.
Main Technologies Supported by Progent for Businesses in Fairfield, California
Progent provides the services of qualified consultants for all facets of business network technology deployed in small companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Fairfield, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is based on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive activity documentation, dependable follow-up, and strict cost control for an array of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, refer to Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, non-stop it system design, virtual server strategies, plus integration, customization and support for small business programs including accounting, operations, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as site moves and massive software migrations, longer term projects like business analytics software programming and support, database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of availability, security, and performance than is possible using the class of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the gear of many of the world's biggest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized environments common with small companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Fairfield, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise IT support enable small and midsize companies to sidestep the problems related to over dependence on small support firms or independent engineers.
Working with Progent enables your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network support, smaller companies sometimes rely heavily on independent consultants. Though freelance service engineers carry lower overhead than larger IT service firms and can afford to bill nominally smaller rates, freelancers are often stretched to far to respond rapidly to urgent situations. If an independent consultant is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may force your company to go without help in case of a crisis. As your company grows, system downtime or problems with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance consultants encounter new problems, the lack of a big consulting group to rely on for assistance forces them to learn in place while your company winds up footing the bill for their continuing training.
- Have Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of smaller support organizations or freelance consultants specializing in small company network support are capable of providing routine fixes but don't have the seasoning to deal cost-effectively with complicated network configurations that have mixed operating systems, multiple locations, Voice over IP implementations, remote workforces, integrated financial and operational applications, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your company because big-company environments are inherently complex, integration problems demand in-depth knowledge in many technical areas, and achieving a high level of stability, availability, and protection requires enterprise-proven best practices.
- Build a Firm Basis for Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a solid basis, a sequence of ad hoc fixes often get thrown on top of a marginal foundation. As a business evolves, reliability and expandability issues can undermine the success of the business. Such networks need thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT infrastructure that can provide the reliable foundation to handle current business needs and ease downstream expansion.
- Partner with Solution Providers, Not Resellers
Smaller companies require guidance and insight to work through an ever more complex maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting support services with the genuine interests of customers. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being based on the true needs of a client.
Get in Touch with Progent
If your Fairfield, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).