Quick, Affordable Online Computer Network Help for Fairfield, California Small Companies
For over two decades, Progent has specialized in delivering enterprise-class network support to customers with small-business IT budgets. Progent has developed a unique service system that features a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a substantial pool of engineers accredited in a wide range of technical disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture focused on fixing technical issues in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT service team. This can reduce expenses and help meet schedules for big projects like application design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to design and implement a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Businesses in Fairfield, California
Progent's nationwide team of world-class support professionals provides support for virtually all aspects of information systems found in companies of any size. Areas served by Progent in and around Fairfield include:
Support Delivery Options Available for Fairfield, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism ensures fast support, thorough service records, dependable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online repairs, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and repair network issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle most network problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: onsite support technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to sign up for Progent's onsite network support.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to a professional Help Desk with efficient phone assistance, online repair tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business computer networks are always productive. Learn more details about Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system design, server virtualization strategies, plus integration, programming and support for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, longer term initiatives like management information application programming and support, relational database software development and administration support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to another service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can handle the multi- platform and non- standardized networks common with small companies, and retains control of the software in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Fairfield, California Businesses
Progent's size, breadth of technical expertise, and experience with corporate network support enable small companies to avoid the pitfalls associated with over dependence on thinly staffed support organizations or individual consultants.
Teaming with Progent allows your business to:
- Avoid Over Reliance on Freelance Consultants
For IT support, smaller companies sometimes rely heavily on individual consultants. Though freelance service engineers carry lower overhead than more substantial IT service organizations and can afford to bill nominally smaller rates, freelancers are frequently spread too thin to react quickly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance in case of an emergency. The more your small business expands, network downtime or problems with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent engineers confront new technologies, the lack of a big engineering team to fall back on for advice forces them to learn on the job while your business winds up with the costs for their continuing training.
- Gain Access to Expertise in Complex Network Solutions
The majority of small support organizations or independent consultants focused on small company network consulting may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, multiple locations, VoIP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your business because enterprise environments are characteristically complex, support problems demand thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection requires enterprise-tested processes.
- Build a Firm Foundation for Growth
Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc fixes often get thrown on top of a tenuous foundation. As a company evolves, stability and scalability issues can obstruct the productivity of the organization. These networks require thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable basis to handle critical business requirements and support future growth.
- Work with Solution Consultants, Not Product Resellers
Small businesses need guidance and insight to navigate through an increasingly complex array of IT alternatives offered for enabling business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This permits Progent to match consulting services with the genuine needs of customers. Combining network support and product selling can result in a situation where the proposed solution is built around a predetermined vendor instead of being driven by the true requirements of a small business.
How to Contact Progent
In case your Fairfield, California company wants to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).