Fast, Affordable Remote Computer Network Assistance for Fairfield, California Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-class IT support to clients with small-business IT budgets. Progent has developed a powerful support solution that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting technology, a substantial pool of engineers certified in a wide range of IT practice areas, a Call Center operational model that promotes responsiveness and guarantees follow-through, a global group of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network service personnel. This can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Practice Areas Supported by Progent for Business Networks in Fairfield, California
Progent's nationwide team of certified engineers provides help for all aspects of network systems used by companies of any size. Technologies served by Progent in Fairfield include:

Support Delivery Alternatives Available for Fairfield, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Model ensures fast support, thorough activity records, dependable follow-through, and tight cost monitoring across a range of network service delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability network design, virtual server solutions, plus integration, customization and support for business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive software migrations, longer term projects such as business reporting software programming and customization, relational database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and SQL Server in order to provide small and midsize companies with greater degrees of reliability, security, and performance than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the software in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government requirements for network data security and incident reporting.

The breadth and size of Progent's consulting team offer a unique set of advantages to clients wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network support, performing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size invoices for quick fixes. An additional benefit of granular pricing is that you won't be tempted to permit minor problems to stay unaddressed until they grow into big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to every client. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Fairfield, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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