Affordable Computer Support from Microsoft and Cisco certified Experts for Companies in Fairfield, CA
By offering world-class know-how when you require it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, billing only for help you receive, and charging no setup fees or retainers for standard services, Progent enables your company to increase the competitive value of your It system and cut support expenses. Progent understands that network protection, dependability, and efficiency are just as critical to small businesses as to large corporations but that small companies don't have the economy of scale to invest heavily in information technology and internal service groups. Progent's basic value proposition is that no IT support firm can equal Progent's capability to deliver the network support expertise your company requires when you need it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support group. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud computing strategy.
Core Technologies Serviced by Progent for Fairfield, California Office Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent offers urgent assistance and affordable online consulting to Fairfield, CA companies for a broad array of information technologies including:
Service Delivery Options for Fairfield, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast support, thorough activity records, consistent follow-up, and tight expense control across an array of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop it system engineering, server virtualization strategies, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term projects such as business analytics application programming and support, database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is possible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can support the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Fairfield, California Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support allow small and midsize businesses to avoid the problems related to over reliance on small support organizations or freelance consultants.
Working with Progent enables your business to:
- Prevent Over Dependence on Freelance Consultants
For IT services, small businesses often rely excessively on freelance engineers. Though freelance support providers have lower overhead than larger support organizations and can typically bill nominally smaller fees, individuals are frequently unable to respond quickly to critical problems. If an independent engineer is busy with different customer, ill, on vacation, or in training, the absence of replacement staff may force your company to wait for assistance in case of a crisis. As your company grows, network downtime or problems with critical applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lower output. Also, when independent engineers confront unfamiliar problems, the lack of a large engineering team to depend on for advice forces them to learn with the meter running while your company ends up with the costs for their continuing training.
- Gain Access to Experts in Advanced Network Issues
The majority of smaller service organizations or independent consultants specializing in small company IT consulting are capable of providing routine fixes but don't have the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, many offices, VoIP systems, remote clients, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive staff of experts can benefit your business because big-company environments are characteristically complicated, integration problems require in-depth knowledge in many technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-proven processes.
- Build a Firm Foundation for Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of improvised fixes often get thrown onto of a tenuous structure. As a company evolves, stability and expandability issues can obstruct the success of the organization. These environments require thorough evaluation, smart business planning, and in-depth experience to upgrade to a network infrastructure that will provide the solid basis to handle current business needs and support future expansion.
- Work with Solution Finders, Not Product Resellers
Smaller companies need direction and education to navigate through an ever more complex array of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting services with the real interests of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.
How to Contact Progent
In case your Fairfield, California company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).