Professional Online Support for Fairfield, California Computer Networks from Microsoft Certified Engineers
Small businesses have traditionally been ignored by large IT service organizations. Many small companies permit themselves to grow overly dependent on individual engineers or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or effectively to technical emergencies. Other small businesses resort to giant service providers that employ personnel taught to provide standardized solutions to common issues but who do not have the experience and versatility to handle the diversity of configurations and lack of standardization typical of small business information systems.

Progent's time-tested methodology for delivering affordable and successful technical service to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the United States. Progent has delivered remote support to companies in every state in the country (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can save money and help meet schedules for major projects such as software development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Fairfield, California
Progent provides the services of qualified experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options for Fairfield, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering network support is built on the Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense monitoring for an array of IT support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's network engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more information about Progent's remote network support services.

  • On-site Service
    Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from a professional Helpdesk with efficient phone support, online repair capability, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by limited information technology budgets and can provide little management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that business information systems stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and training for business software such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and major system upgrades, extended projects such as business information software programming and customization, relational database software development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for most small companies. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition easy for customers to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government requirements for IT information security and reporting.

The breadth and size of Progent's engineering staff bring a unique array of advantages to companies trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for repairing actual IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big bills for quick solutions. An additional advantage of by-the-minute invoicing is that customers are less tempted to allow simple problems to fester until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by each staff member to every client. The discipline of documenting and organizing service records allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Fairfield, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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