Professional Online Service for Fairfield, California Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by large IT support firms. Many small companies allow themselves to grow overly reliant on individual consultants or small support firms who don't have the bandwidth or comprehensive skill sets to react promptly or efficiently to network emergencies. Other small businesses resort to giant service providers that employ technicians taught to provide standardized solutions to ordinary problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standards typical of small business information networks.
Progent's time-tested approach to providing low-cost and successful technical support to small businesses has made Progent among the premiere Microsoft-certified network consulting organizations in the United States. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to add to the skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.
Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Business Networks in Fairfield, California
Progent provides the support of certified consultants for all facets of network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Fairfield, California Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough service records, reliable follow-up, and strict cost control across an array of IT service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online computer support expertise.
- On-site Support
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small businesses the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, longer term projects like management reporting application programming and support, relational database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is continually monitored, and systems are consistently backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for clients to transfer to a different service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for network information security and reporting.
The breadth and size of Progent's engineering team bring a powerful array of advantages to companies trying to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving real-world network problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for fast repairs. An additional benefit of by-the-minute invoicing is that your company won't be tempted to permit minor problems to fester until they grow into major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by each consultant to each client. The discipline of documenting and organizing service records results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Fairfield, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).