Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most successful solutions for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business data. Progent can provide Fargo, North Dakota companies the expertise of BlackBerry-premier consultants who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.
As the sophistication of small company IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for companies regardless of size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small businesses an economical alternative for integrating BlackBerry technology seamlessly into their business information network.
Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.
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Progent offers consulting services and onsite technical support Throighout the Dakotas.
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Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry devices, providing a centralized platform for controlling key jobs like smartphone installation, upgrades, and retirement while also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email servers and BlackBerry users and supports remote synchronization.
BES Server provides a variety of data protection options starting with advanced data encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of protection to meet the specific needs of your company's environment. Progent's BlackBerry certified consultants can help your company to select powerful security features and activate them wirelessly. Examples of these over-the-air selectable security settings are:
- Disable a BlackBerry smartphone
- Wipe information from a lost smartphone
- Disable Bluetooth
- Enable internal protection against malware
BlackBerry Enterprise Server also offers versatility in selecting ways to prevent mobile users from loading or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:
- List exactly which applications are permitted on the device
- Block external programs from using persistent storage on the device
- Select which functions third-party software can access on the smartphone
- Restrict the types of connections external programs running on the device can establish
- Block all external software from being loaded or run on the BlackBerry device
Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition assist your business to resolve a wide range of issues associated with synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide online technical assistance for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support expenses low and, by resolving problems promptly, improves the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to select and implement sensible security options.
Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry device users on Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, solution design, installation planning and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to decide which management model and physical components match your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.
To optimize system security, Progent's BlackBerry expert can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.
Contact Progent to Get Support from a BlackBerry-Certified Specialist
If you wish to ask Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.