Consulting Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most popular products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Fargo, North Dakota companies support from BlackBerry-certified experts who can help businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the need for world-class security, dependability, and recoverability has grown to be the standard for businesses regardless of size, successful integration and maintenance of BlackBerry solutions has become increasingly difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to external consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to design, administer, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote support model, gives small businesses an affordable solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your network architecture is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and safely.

The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.

Onsite IT Consulting
Progent locations in The Dakotas

City Address Phone Link
Fargo Fargo Executive Suites, 122 North Broadway
Fargo, ND 58102
United States
(701) 540-9003 Fargo Network Support Services
Sioux Falls 519 West 22nd Street, Suite 100
Sioux Falls, SD 57105
United States
(605) 937-5911 Sioux Falls Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing large groups of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive messages that stay encrypted during wireless transit to provide maximum data protection. BES Server also simplifies a wide selection of key administrative tasks ranging from smartphone setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform important procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and analyze the overall health of your solution

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For businesses in Fargo, North Dakota who want fast and economical access to a qualified BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned network support team who have provided network solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Remote support avoids travel costs and enables specialists to solve problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert help in areas such as resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a secure, high-availability network architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can also assist your business to resolve a wide array of problems associated with synchronization, device detection, email consistency, web browsing, mobile connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online consulting services for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support costs at a minimum and, by dealing with issues quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help you to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, deploy access control lists, control Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs analysis, solution architecture, deployment planning and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to design a mobile wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry BES Server, help you to determine which administration approach and physical components meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Qualified Professional
To get in touch with Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft-certified professionals have over a decade of background providing email solutions for companies that range from small offices to global corporations. Progent provides economical consulting for all versions of Exchange Server to enhance email and virus protection, design high availability email environments, and facilitate remote and mobile email access. Progentís Microsoft Exchange consulting services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2016. In addition offers integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to configure Outlook Web App for all major web browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent can provide affordable remote assistance to assist your business to plan, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a highly available, secure and efficient infrastructure that aligns with your computing model. Progent also offers online or onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative ecosystem that optimizes the strategic value of your IT system.

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    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, infrastructure appliances like routers and Wi-Fi APs, and IoT devices such as sensors and health monitors.

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    Microsoft Windows SUS enables information technology administrators to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support staff can completely and easily manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft SUS deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    Progent provides national online phone support and consulting services for companies who operate UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft products. Remote technical support offers maximum leverage for your information technology dollar by preserving client efficiency and shortening the hours charged for computer repair services. Advanced remote support tools and experienced service specialists and consultants allow Progent to solve the majority of network issues without squandering time and money by going to your site. In most of cases your network issues can be remediated over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to assist with the most challenging network problems.

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    Progent's Juniper Networks-authorized NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper products, and repair infrastructure issues in Juniper-only or mixed-vendor environments.

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    Services Windows 7

    Progent's certified engineers can assist you to evaluate Microsoft Windows 7 to confirm application and driver compatibility and to check its speed and reliability running in your environment. Progent's consultants can also help you to evaluate the potential business advantages of adopting Microsoft Windows 7. If you decide that Windows 7 fits your business, Progent can assist your IT organization to plan and carry out a non-disruptive upgrade to Windows 7 from a your current version of Microsoft Windows.

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    For companies with a combination of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for running Microsoft Windows-only software on an Apple Mac: remote access to a physical Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Windows-based PC to use Microsoft Windows applications and access system resources. Virtual PC for Apple Mac emulates Windows on a Mac computer so that you can use Microsoft Windows software directly. Progent's Mac technology support experts can help you to maintain these solutions for running Microsoft Windows software on your Apple Macs and can in addition help you to assess and configure third-party products for Microsoft Windows PC simulation.

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    Progent's Cisco-certified Wi-Fi technology experts can assist you to configure, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent's certified Windows 2000 Server consultants offer network support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and support services include system planning, installation, documentation, local and off-site support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progent's Juniper-certified NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to the latest Juniper products, and repair infrastructure problems in Juniper-only or mixed-vendor systems.

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    Progentís Technical Response Center (TRC) provides affordable national extended hours online help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide extended hours phone help and remote secure network access to isolate and repair network problems rapidly and affordably.

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  • Consultant Services ISA 2006
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    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 engineers can help you design, rationalize, test, install, configure and manage the any version of ISA Server 2006 on your information system.

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    Progent's short-term staff augmentation services allow businesses to meet the need for IT support personnel without dealing with the costs and delays associated with identifying and recruiting experienced technical help and without adding to your permanent workforce.

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    Forefront TMG 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that delivers a single-server solution for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified engineers can help you to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also help you to upgrade economically to Forefront Threat Management Gateway from ISA Server.

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    Microsoft ISA 2004 Server Support Outsourcing

    Progent's certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts can help your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.

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    Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progentís fault tolerant system consultants provide non-stop computing consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, 24x7 Internet connection design, non-stop data center consulting, and other fault-tolerant operations services to help your company create a non-stop environment for strategic applications. Progent has the background to develop affordable, 24x7 systems by deploying the evolving suite of Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco certified consultants can show you how to you design a high-availability mutli-site network with a completely mirrored Internet interface and efficient network load balancing.

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    Progent offers cost-effective remote and on-premises support to help organizations to migrate all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, system design and review, testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security strategies.

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  • Immediate Windows 8.1 Upgrade Services
    Microsoft Experts Windows 8.1 Remote Desktop Technology Providers

    Progent's Microsoft-certified experts can deliver a variety of technical services to help companies of any size to install, manage, and support networks that incorporate workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can assist to design and configure test environments to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans following industry best practices.

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    PC Desktop Phone Support Services

    Progent can deliver a broad array of affordable support services to help you to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for individual machines or notebooks or work with your business to design and implement a company-wide rollout of new or updated operating system software and applications. Progent can also supply engineers and technical workers to assist you to prepare for and implement an office move or merger organized to produce the least possible disruption of your business.

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  • ProSight Network Infrastructure Management Consultant Services
    Consultant Services Automatic Topology Mapping

    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks.

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    Progent offers expertise for security evaluation products such as LANguard from GFI for running a variety of programmed system testing scans to uncover possible security problems. Progent has extensive experience with network auditing tools and can help you to understand audit reports and respond appropriately. Progent can help you design protection into your business processes, configure scanning software, plan and implement a secure system environment, and recommend procedures to optimize the security of your IT system. Progent's security professionals are ready to assist you to configure a firewall, implement safe remote connectivity to email and business applications, and integrate VPN. Progent's qualified security experts can also validate the security of web-based software and can conduct comprehensive security tests of company-wide security to determine your organization's compliance with key industry security standards including HIPAA, NIST, and ISO.

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    SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to information workers, reducing the difficulty of designing, integrating, administering, and using enterprise data and database applications in environments ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with real-world experience and wide knowledge in designing and building information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    For mid-size companies looking for network consulting services, Progent offers a variety of alternatives including local help, remote support, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staffing, site relocation services, software programming, and professional consulting. For midsize companies in California or other areas covered by Progent's field engineers, Progent offers professional on-premises help for solving network problems quickly and affordably.

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    Progent can help small and mid-size businesses to design, implement, validate and troubleshoot backup technology required for teleworkers.

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    Progent's expert support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are in keeping with your business goals.

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    Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered system integration, software development, education, and debugging services since the platform's debut. Progent offers in-depth support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist you to design, validate, and carry out an efficient migration from a an outdated version of GP to the latest release of Dynamics GP.

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