Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Fargo
ProgentProgent's consulting services for IT service organizations in Fargo North Dakota enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent supplement to your regular IT support team. This can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of expertise enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but a hassle to set up and maintain. Smaller IT support providers do not have the required resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to expand your support workload, the range of technologies your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients submit requests by means of your own branded web portal, a toll-free phone number, or by directing an email to your designated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT expertise your customers may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are fully documented. This enables you to shift service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently accept more jobs outside your main fields of excellence and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a reliable resource for expanding your IT support operations.
  • Rapid Problem Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Efficient remote service saves money while delivering fast results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Fargo, North Dakota Companies
Progent's seasoned roster of certified engineers can deliver Fargo, North Dakota companies a wide range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Fargo, North Dakota
For more information about Progent's consulting support for IT service organizations in Fargo, North Dakota, call 1-800-993-9400 or refer to Contact Progent.