Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Fargo
ProgentProgent's consulting services for IT service firms in Fargo North Dakota allows you to offer your clients Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular network services group. These services can help you add to your client base, expand your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the country's largest IT support businesses. Progent's range of expertise allows you to broaden the scope of your IT support business, and Progent's transparency helps you promote and protect your branding.

Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private computer services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of professional services. Progent invoices you exclusively and performs under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing systems are not just expensive to acquire and staff, but challenging to configure and maintain. Smaller IT service organizations seldom have the required financial or human resources. Progent's Call Center and ticketing program gives IT service firms an economical way to retain their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program enable you to expand your support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metros is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit incident reports by means of your custom branded web portal, a toll-free phone number, or by sending a request to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a single source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills steadily without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, responding to your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all services delivered are fully documented. This allows your IT support organization to shift account responsibilities to in-house consultants once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently accept additional jobs outside your core areas of expertise and open new geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Efficient online support cuts costs and produces fast solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Fargo, North Dakota Organizations
Progent's nationwide team of certified consultants and technical experts can provide Fargo, North Dakota organizations a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Fargo, North Dakota
For more details about Progent's consulting program for network service organizations in Fargo, North Dakota, call 1-800-993-9400 or refer to Contact Progent.