Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve within a target's network, the more time it will require to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Fargo metro area to locate and quarantine breached devices and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Fargo
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional payment in exchange for not publishing this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the downloaded data.

The recovery process after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first response involves blocking the sideways spread of ransomware within your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the complex restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize tasks and to put vital services on line again as quickly as feasible.
  • Data restoration: The effort required to restore data impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by SQL Server. Some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the attack. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including root users. Immutable storage adds another level of protection and restoration ability in the event of a ransomware breach.
  • Setting up modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical AV technology deployed by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By delivering in-line malware blocking, identification, containment, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryption utility; debugging failed files; creating a clean environment; mapping and connecting drives to match exactly their pre-encryption condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of the way a ransomware attack travelled within the network helps your IT staff to assess the impact and uncovers vulnerabilities in rules or processes that should be rectified to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is usually given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is vital that other key recovery processes like business resumption are performed in parallel. Progent maintains an extensive team of information technology and cybersecurity experts with the knowledge and experience required to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This breadth of expertise allows Progent to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Fargo
For ransomware system recovery consulting services in the Fargo metro area, call Progent at 800-462-8800 or see Contact Progent.



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