In addition to providing fast access to guidance from high-level IT consultants and subject matter experts (SBEs) to help Fargo, North Dakota businesses with discrete technical problems or longer-term initiatives, Progent offers short-term staffing to deliver more generalized services like desktop help, IT management, and Help Desk call center services. Short-term staffing makes it possible for organizations to deal with expected or unexpected surges in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover gaps left by the absence of full-time IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary staffing services offer organizations the ability to respond to surges in demand for IT services without being saddled with the costs and hassle associated with vetting and recruiting reliable IT personnel and without the risk of increasing your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid access to seasoned network professionals
- Simple engagement, termination, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Strong working relationship with a world-class, full-spectrum source for IT expertise
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide team of technical support experts. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative powered by the industry's leading shared PSA platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Fargo, North Dakota Organizations
Progent's nationwide roster of certified consultants can provide Fargo, North Dakota companies a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staffing Services for Fargo, North Dakota Businesses
To learn more about Progent's short-term staff augmentation services for Fargo, North Dakota businesses, call 800-993-9400 or visit Contact Progent.