Expanding your telecommuter workforce can have a major effect on IT architecture, security, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Fargo company to select the right tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services that go from on demand guidance for getting you past challenging technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Fargo, North Dakota businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

IP Voice Integration for At-Home Workers
Expanding the business phone environment to accommodate remote users is critical to supporting a productive at-home workforce. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of any size to design or maintain a telecommuter VoIP service that delivers the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager manages other combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, see CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early VoIP products, see CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide as-needed configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Fargo, North Dakota organization, phone 1-800-993-9400 or visit Contact Progent.