Fast Remote Technical Support for Fargo North Dakota Information Networks
For companies located in Fargo North Dakota, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to resolve most information system issues quickly. This lowers immediate expenses because solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to access your company's system without compromising corporate security.
Progent's proven customer support reporting application includes thorough documentation of the support that Progent's clients have received. Progent's team engineers have the benefit of the details of support rendered to every client by every consultant. This history of problems and solutions is organized as a readily retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service experts can find the best solutions quickly.
Remote technical services offered by Progent to customers in Fargo North Dakota include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems associated with network planning, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience enables them to resolve problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of sophisticated remote troubleshooting technology to provide fast, secure, and economical analysis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure devices by offering consulting services that include:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can bolster the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security support services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Fargo Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk Call Center application software to meet the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk resources to handle demanding events such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Fargo North Dakota quick assistance from an efficient network service group with substantial background providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a key driver of company productivity, and Progent's policy is to fix and not just record network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Fargo North Dakota remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they grow into network outages, proactive monitoring can avoid inconvenient and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Fargo North Dakota, Progent's phone-based computer support engineers can deliver professional and cost-effective IT support whenever your company requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Fargo office works with a local freelance consultant or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Businesses in Fargo North Dakota
Progent's online technical help services allow your Fargo organization to have the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Fargo North Dakota, local network support providers, whether represented by freelance consultants or a full-time IT staff, can deal with typical network problems. However, serious problems can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support people. In these cases, Progent's online support specialists offer a convenient, quick, and affordable way to augment your local help and to convey useful knowledge to increase your capability to deal with downstream issues locally.
- Reduced Dependence on Individual Consultants
For network support, smaller offices commonly rely on independent freelance service providers. Although freelance service people have smaller overhead than larger service organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your network is always available.
- Create a Scalable Foundation for Seamless Expansion
Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the success of the business. These poorly built environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture that can provide the stable foundation to handle critical business demands and ease future expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies require guidance and technical education to navigate through an ever more complex maze of technology options capable of accelerating business success and improving productivity. They do not need a network consultant who is motivated to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of network support, executing a broad range of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.