Fast and Affordable Remote Technical Support for Fargo North Dakota Networks
For businesses located in Fargo North Dakota, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where fast fixes somehow turn into major invoices. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to access your network remotely without violating network security.
Progent's powerful customer support database system maintains thorough histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance provided to each client by any Progent engineer. This history of trouble tickets and solutions is stored as a readily searchable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with the most efficient solutions quickly.
Online technical support services offered by Progent to clients in Fargo North Dakota include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service experts offer network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's networking knowledge at the expert level. CCIEs know how to resolve the most stubborn problems associated with network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an exceptional value since their broad expertise allows them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network via state-of-the-art on-line support technology in order to perform efficient, secure, and affordable diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances by offering consulting services such as:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can enhance the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate quickly following a serious breach. Security support services offered by Progent include: thorough information security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a broad range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Fargo Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Fargo North Dakota immediate communication with an efficient support group with years of experience providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's aim is to fix rather than merely document IT issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Fargo North Dakota online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so your network support is proactive rather than reactive. By exposing potential issues before they cause network outages, automated monitoring can avoid inconvenient and costly service crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Fargo North Dakota, Progent's online network support engineers can provide effective and cost-effective system support the moment your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Fargo business deals with a regular freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Services for Fargo North Dakota
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer businesses in Fargo North Dakota the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk services and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Fargo North Dakota and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone help and requires no periodic retainer for support services delivered during regular business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the specific needs of your company.
- State of the Art Online Access Software
Secure online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art online connectivity software and experienced engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For organizations with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.