Fast Online Technical Support for Fargo North Dakota Computer Systems
Immediate Remote Technical Support for Fargo SystemsFor companies in Fargo North Dakota, Progent provides online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools required to solve the majority of network issues quickly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes that permit the maximum degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent's remote service group can interface to your environment remotely without violating corporate security.

Progent's powerful customer support database system keeps comprehensive records describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to each Progent customer by every engineer. This history of problems and repairs is structured as an easily searchable proprietary database that allows Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Online services available from Progent to businesses in Fargo North Dakota include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT management personnel and your Progent consultant so emerging problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid recovery of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your in-house support group. Client access to the Service Desk, delivery of support, problem escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your internal support organization, by Progent's team, or both. You have complete versatility to extend or shrink your part of IT support work as needed. Progent provides initial installation and onboarding of the professional services automation software plus workflow documentation, validation and training. For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your existing organization, selecting or modifying Help Desk Call Center software products to handle the special requirements of your company, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team during demanding scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of experienced network experts gives your workers in Fargo North Dakota immediate contact with an effective network service resource with extensive background providing phone support and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's target is to resolve rather than merely annotate technical issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Fargo North Dakota remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so that your IT maintenance is proactive and automated. By detecting potential issues before they evolve into network outages, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate multiple OS platforms.
How Your Fargo Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Fargo North Dakota, Progent's online network support specialists can provide professional and cost-effective IT support the moment your company requires it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Fargo company deals with a regular independent support technician or maintains an in-house IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Fargo North Dakota
Progent's online technical help services enable your Fargo organization to experience the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Fargo North Dakota, nearby network service resources, whether represented by freelance consultants or an internal IT staff, can take care of typical network issues. However, serious problems sometimes strike when local support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support professionals provide a convenient, quick, and economical solution to supplement your local resources and to pass on valuable information to increase your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance consultants have less overhead than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your company to wait for help during an IT crisis. As your company expands, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the business. Such poorly designed environments require proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    Progent's experienced ransomware recovery consultants can help your business to restore an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent offers the part-time or temporary services of a seasoned CIO to offer strategic direction to assist your company pick and support IT technology to meet your current needs and that can be a solid foundation for your growth. Progent's part-time Chief Information Officer services offer economic advantages to companies trying to maximize the impact of their IT investment but who are unable or hesitant to take on one more high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major operating systems and networking technologies plus a broad range and application software, Progent is in a unique situation to offer objective recommendations as well as advanced technical support for creating IT solutions that fit the special requirements of your organization.

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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to provide a centralized solution for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, design workflows for building and deploying virtual machines and VM hosts, design fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, develop and refine PowerShell scripts, and help you assess the potential business benefits of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi support.

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    Progent can provide the affordable services of online Internet connectivity consultants to help your company to assess or update your ISP services so your Internet connectivity solution meets your business requirements. Services available from Progent include evaluation of your existing bandwidth use, vendor and service plan analysis and selection, network provisioning, and managing a smooth move to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and configuring new ones, setting up firewalls, and designing fault-tolerant BGP configurations.

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