Immediate Online Support for Fargo North Dakota Computer Networks
For businesses located in Fargo North Dakota, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent value because they have the practical background and have access to the advanced tools required to solve most information system problems rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow turn into big tabs. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and proven processes that promote the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your company's environment remotely without breaching system security.
Progent's powerful technical support reporting application keeps thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by any consultant. This archive of trouble tickets and fixes is stored as a readily exploitable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to find optimal solutions quickly.
Remote services offered by Progent to customers in Fargo North Dakota include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help you company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn problems encountered in network infrastructure design, installation, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value since their deep experience enables them to fix problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest remote troubleshooting technology in order to perform efficient, safe, and economical diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco CCIEs offer help for the complete line of Cisco's industry-leading family of networking products by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security consulting services available from Progent cover thorough data security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a broad range of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Fargo Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Fargo North Dakota rapid access to an effective support group with years of experience delivering telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a significant contributor to company performance, and Progent's target is to resolve rather than simply record technical problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Fargo North Dakota remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of operating systems.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Fargo North Dakota, Progent's online computer support engineers can provide effective and economical IT support the instant your business needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Fargo company relies on a regular independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to solve sudden network crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Offices in Fargo North Dakota
Progent's remote technical help services enable your Fargo business to have the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most companies in Fargo North Dakota, local computer service resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, IT crises sometimes occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online service specialists offer a convenient, fast, and economical way to supplement your local resources and to pass on useful knowledge to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller offices often depend on independent freelance service providers. Although independent service people have less internal costs than big support organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Businesses typically begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the solid foundation to handle current business demands and simplify future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of documenting and archiving support records results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.