Immediate Remote Help for Fargo North Dakota Computer Networks
For companies in Fargo North Dakota, Progent provides online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage because they possess the real-world background and have access to the advanced technology needed to resolve the majority of information system issues rapidly. This reduces direct expenses since service calls require fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote consulting and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's network remotely without violating system security.
Progent's powerful technical support reporting system includes extensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance provided to every Progent customer by any engineer. This history of issues and resolutions is stored as an easily accessible proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Remote technical support services offered by Progent to companies in Fargo North Dakota include:
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to assist you company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult problems surrounding network infrastructure design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying program patches. CCIEs offer exceptional value because their depth of experience enables them to fix problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using sophisticated remote troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products by providing services such as:
CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly after a serious breach. Security services available from Progent cover thorough data security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Fargo Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk application software to address the special requirements of your business, or adding temporary phone support personnel to work with your existing Call Center group to handle demanding situations such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Fargo North Dakota fast communication with an efficient support group with years of background offering phone help and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a significant driver of company productivity, and Progent's goal is to resolve and not merely annotate network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting support and education in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Fargo North Dakota remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into downtime, remote monitoring can ward off disruptive and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Fargo North Dakota, Progent's online network support engineers can deliver effective and cost-effective IT help whenever your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Fargo organization has a local freelance support technician or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to handle sudden network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Fargo North Dakota
Progent's online IT consulting services enable your Fargo business to enjoy the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic value by being more reliable, efficient, and secure. Advantages to your company include:
- Seamless virtual extension of your local support resources
With most companies in Fargo North Dakota, nearby network service providers, whether made up of independent consultants or an internal IT staff, can handle typical network issues. However, major troubles might occur when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your capability to deal with downstream problems locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller organizations often rely on independent freelance service providers. While independent service people carry smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business expands, system unavailability and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your IT system stays up and running.
- Create a Scalable Basis for Smooth Expansion
Companies typically start with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. These badly designed systems require careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle critical business requirements and simplify downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.