Immediate Online Support for Fargo North Dakota Computer Networks
Immediate Remote Support for Fargo SystemsFor businesses located in Fargo North Dakota, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value because they have the practical background and have access to the advanced tools required to solve most information system problems rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow turn into big tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and proven processes that promote the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your company's environment remotely without breaching system security.

Progent's powerful technical support reporting application keeps thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by any consultant. This archive of trouble tickets and fixes is stored as a readily exploitable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to find optimal solutions quickly.

Remote services offered by Progent to customers in Fargo North Dakota include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Fargo North Dakota rapid access to an effective support group with years of experience delivering telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a significant contributor to company performance, and Progent's target is to resolve rather than simply record technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Fargo North Dakota remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your Fargo Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Fargo North Dakota, Progent's online computer support engineers can provide effective and economical IT support the instant your business needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Fargo company relies on a regular independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progent’s Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to solve sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Fargo North Dakota
Progent's remote technical help services enable your Fargo business to have the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Fargo North Dakota, local computer service resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, IT crises sometimes occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online service specialists offer a convenient, fast, and economical way to supplement your local resources and to pass on useful knowledge to increase your capability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance service providers. Although independent service people have less internal costs than big support organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the solid foundation to handle current business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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    Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a easily administered web gateway that delivers a single-server platform for an array of security features including an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting capabilities, permits customized reports generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and execute pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help you to upgrade economically to Forefront TMG 2010 from ISA Server.

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    Progent’s Microsoft-certified consultants can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your workers or clients to connect to, organize, share and interact with relevant information, documents, and applications and to interact with other people. It allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible inside and without a business network. Windows SharePoint Services join employees, clients, teams and projects with the knowledge they’ve created in a way that makes data convenient to find, retrieve and re-use.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that run on Linux and can be used to analyze UNIX environments, Windows networks, or multi-OS situations in which Linux and Microsoft Windows coexist. The Nagios monitor allows system support engineers to monitor system services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP network devices including processors, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these programs to tune and troubleshoot your computer network.

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    Progent’s Cisco-Premier network experts provide experienced PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of protection, speed and reliability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent’s network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware.
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