Fast and Affordable Online Support for Fargo North Dakota Information Networks
For organizations located in Fargo North Dakota, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve most information system problems quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where quick repairs manage to end up as big tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote help and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your environment without compromising system security.
Progent's powerful technical support database system includes thorough documentation describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help rendered to every Progent customer by any engineer. This history of trouble tickets and fixes is structured as a conveniently retrievable internal database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service specialists can find the best resolutions promptly.
Remote technical support services provided by Progent to clients in Fargo North Dakota include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers offer computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop support services to assist your business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult issues encountered in network infrastructure planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your network via state-of-the-art on-line support tools to provide efficient, safe, and affordable analysis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity products. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs consulting support, Cisco wireless controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate rapidly following a damaging penetration. Security support services available from Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building secure techniques for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Fargo Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current one, selecting or modifying Help Desk application software to meet the special requirements of your corporation, or adding occasional phone support staff to work with your existing Call Center resources to deal with demanding events like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals offers your customers in Fargo North Dakota rapid access to an efficient support group with substantial background offering phone consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a significant driver of company success, and Progent's aim is to resolve instead of simply track IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Fargo North Dakota online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your network support is proactive rather than reactive. By uncovering possible problems before they cause full-scale emergencies, system monitoring can minimize disruptive and costly network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a mix of OS platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Fargo North Dakota, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your business has to have it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to fix network problems rapidly while eliminating the cost and lost time associated with in-person support calls.
Even if your Fargo company has a local independent support technician or employs an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle sudden network crises or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Fargo North Dakota
Progent's online IT consulting services allow your Fargo company to enjoy the advantages of on-call, expert network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most companies in Fargo North Dakota, nearby network service resources, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, serious problems sometimes occur when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service professionals offer an easy, fast, and economical way to augment your regular help and to transfer useful information to improve your capability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations commonly depend on individual freelance consultants. While freelance consultants carry smaller overhead than big service firms and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your company grows, network downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system remains available.
- Create a Solid Foundation for Smooth Expansion
Companies typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built systems need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, performing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.