Enlarging your telecommuter workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Fargo company to select the appropriate tools and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Fargo, North Dakota organizations to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support a remote work environment can be particularly complicated if you have to accommodate a mix of personal equipment like PCs and notebooks, routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote support for both outdated as well as current IT products in virtual office solutions allows you to make efficient use of your available infrastructure and offers ready access to expertise for making essential updates. Support services available from Progent to assist you to implement a productive work-at-home ecosystem include:

  • VPN connectivity makes it possible to create a secure connection for authorized at-home workers to access IT resources located at your corporate data center or in the cloud. Progent's consultants can help you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of endpoint devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and interact with a data center PC's desktop. This gives network managers significant control over the computing ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent offers expert remote consulting for setting up home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by an entire household and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist you to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP setup help.
  • Internet connectivity methods affect the speed and reliability of connections between telecommuters and the corporate network. Vital processes may require redundant Internet connections in case the primary connection fails. Progent can provide guidance for picking service providers, choosing appropriate service bundles, and setting up redundant Internet connections. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Fargo, North Dakota company, call 1-800-993-9400 or go to Contact Progent.



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    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after users were impacted by them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to anticipate server problems before they becomes serious enough to disrupt network uptime. Thanks to MOM, Progent can deal with potential problems before customers know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class service continuity, security and performance.

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    Progent's Cisco-certified wireless consulting experts can assist organizations of all sizes to design, implement, manage and troubleshoot Cisco Aironet wireless AP environments to provide the performance, range, capacity, scale, security and manageability required for transparent connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient online and onsite support for both legacy and new-generation 802.11ac Aironet APs and Progent can help your business plan and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.

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    Progent's Cisco CCIE network consultants can help your business to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.

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    Progent's Cisco Meraki wireless AP consultants offer online and on-premises support services to assist businesses of any size to design, deploy, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive network infrastructure that provides identical connectivity, responsiveness, security, ease of management and availability for wired and wireless clients irrespective of their location or device.

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    Office 365 is Microsoft's extensive family of productivity apps and cloud services offered on a subscription basis. Office 365 programs and cloud-based services are available in an array of subscription plans targeted at customers ranging from students and households to enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can help your business to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and manage hybrid solutions that transparently integrate on-premises and cloud-based resources.

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    Microsoft CRM helps small businesses build positive customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve selling success and deliver consistent, efficient customer service. Progent can configure the optimal network environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support data.

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