For small businesses in Fargo North Dakota, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most network problems rapidly. This reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Support Technologies
Over time, Progent has refined a collection of customized tools and proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to connect to your network remotely without breaching system security.
Progent's powerful technical support database application includes detailed records of all support that Progent's customers have received. Progent's staff consultants have access to the details of assistance rendered to every Progent client by any consultant. This history of trouble tickets and fixes is structured as a readily searchable support database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional massive technical databases and permit priority response from vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Fargo North Dakota or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's online consulting experts possess advanced credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's consultants to manage practically any crisis that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to companies with multi-platform networks, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to small businesses in Fargo include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad array of information technology such as system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online help for analyzing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges occurring in network planning, installation, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to resolve the most complex problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely assistance for severe network problems that are crippling worker productivity but are beyond the scope of your local computer maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP network security engineers offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Fargo North Dakota Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who lack the resources to assemble and manage an internal Help Desk but who want fast response from an effective Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center software products to address the unique requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk team to handle unusually busy scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your customers in Fargo North Dakota fast contact with a large network service group with substantial background delivering phone help and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a significant enabler of business performance, and Progent's target is to solve instead of merely document technical problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides remote advanced engineering expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To learn more about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative facets of Macintosh computing by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Fargo North Dakota remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas