For small companies located in Fargo North Dakota, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems rapidly. Efficient support lowers immediate costs because solutions take up fewer billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs manage to end up as big invoices. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven processes which ensure the highest degree of efficiency for online engineering help and repair for small business information systems. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without violating corporate security.
Progent's sophisticated service database system includes thorough histories of all service that Progent's clients have received. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and fixes is stored as a readily exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Fargo North Dakota or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's engineers to manage almost any problem likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to clients in Fargo include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and certifies a consultant's technical skills at the expert level. CCIEs know how to deal with the most complex issues associated with network design, deployment, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent value because their deep experience permits them to find solutions for the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so you can receive urgent assistance for severe network infrastructure issues that are impacting worker efficiency but are beyond the experience of your local computer support group or consultant. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop support such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security consultants can provide a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recover rapidly following a serious penetration. Security solutions available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Fargo North Dakota Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the money or time to build and maintain an internal Help Desk but who require quick response from an effective Call Center with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Call Center software to meet the special requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk resources during unusually busy situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Fargo North Dakota fast assistance from a dependable support resource with years of experience offering phone consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's goal is to fix and not simply track network issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative aspect of Apple Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Fargo North Dakota online network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive and automated. By uncovering potential issues before they evolve into downtime, system monitoring can ward off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas