For small and midsize companies located in Fargo North Dakota, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. This lowers immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where fast solutions manage to end up as substantial invoices. Progent's skill at dealing with problems quickly results in your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which allow the highest degree of effectiveness for remote technical support and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system without compromising corporate security.
Progent's proprietary service reporting system includes comprehensive records describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by any Progent engineer. This archive of anomalies and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists can determine optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Fargo North Dakota or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online technical support professionals offer advanced credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's consultants to address practically any problem likely to occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-OS networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to clients in Fargo include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can handle even the most difficult problems associated with network planning, installation, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their broad experience allows them to fix even the most complex problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service firms make Cisco CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get timely assistance for complex network issues that are impacting worker efficiency but are beyond the scope of your ordinary computer service resources. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of the latest on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of remote PC desktop support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a range of security services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Fargo North Dakota Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for small companies who lack the resources to support an in-house Help Desk but who require fast access to an efficient Call Center with professional phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk group during demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts gives your workers in Fargo North Dakota rapid access to an efficient technical support resource with substantial background delivering phone help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's goal is to fix instead of just document technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative aspect of Mac computing by delivering remote consulting services and education in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Fargo North Dakota remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that support a mix of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas