For small businesses in Fargo North Dakota, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls take up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.
Progent's Remote Support Tools
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum degree of effectiveness for remote technical support and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system remotely without compromising network security.
Progent's advanced service database system includes comprehensive documentation for all service that Progent's clients have been provided. Progent's team engineers have access to the details of all help provided to each client by any Progent engineer. This database of issues and responses is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists are able to come up with the best resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Fargo North Dakota or to find out additional information about Progent's online support programs, call Progent at
Remote Support Services Provided by Progent
Progent's remote consulting experts have credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to resolve almost any problem that may occur in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to small businesses in Fargo include:
Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:
Progent also can deliver a wide range of remote PC desktop consulting and support services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Call Center software products to handle the unique needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk resources during demanding scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of veteran network professionals offers your computer users in Fargo North Dakota fast communication with an efficient network service group with years of experience providing phone consulting and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's policy is to fix and not just annotate technical problems.
Progent's Mac professionals can promote the artistic facets of Mac systems by providing remote consulting services and training in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Fargo North Dakota online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on a combination of OS platforms.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
City | Address | Phone | Link |
Fargo | Fargo Executive Suites, 122 North Broadway Fargo, ND 58102 United States |
(701) 540-9003 | Fargo Network Support Services |
Sioux Falls | 519 West 22nd Street, Suite 100 Sioux Falls, SD 57105 United States |
(605) 937-5911 | Sioux Falls Network Support Services |