For small and midsize businesses in Fargo North Dakota, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently translates into your business saving money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote consulting and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's remote service group to access your computer system without violating system security.
Progent's powerful technical support reporting system maintains comprehensive histories of all support that Progent's clients have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent customer by every engineer. This history of trouble tickets and fixes is stored as a readily retrievable support database that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Fargo North Dakota or to learn more about Progent's online support programs, call Progent at
Phone-based Technical Services Offered Progent
Progent's phone-based technical service professionals offer certified skills in an extensive array of disciplines. This wide range of IT skills allows Progent's engineers to tackle almost any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with multi-platform networks, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to customers in Fargo include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent also offers a wide array of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or revamping your established one, evaluating or enhancing Help Desk software to meet the special demands of your company, or providing temporary phone support staff to supplement your existing Call Center resources to handle demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network experts provides your computer users in Fargo North Dakota quick access to a reliable support resource with years of background providing phone support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's policy is to fix instead of simply record technical problems.
Progent's Mac professionals can nurture the artistic elements of Mac computing by providing remote consulting support and education in imaging, audio, and video. Progent's support professionals offer help in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Fargo North Dakota online network monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT support is proactive and automated. By uncovering possible issues before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of OS platforms.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
City | Address | Phone | Link |
Fargo | Fargo Executive Suites, 122 North Broadway Fargo, ND 58102 United States |
(701) 540-9003 | Fargo Network Support Services |
Sioux Falls | 519 West 22nd Street, Suite 100 Sioux Falls, SD 57105 United States |
(605) 937-5911 | Sioux Falls Network Support Services |