Fast Remote Help for Fargo North Dakota UNIX, Linux, or Sun Solaris SystemsFor small businesses in Fargo North Dakota, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls take up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Remote Support Tools
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum degree of effectiveness for remote technical support and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system remotely without compromising network security.

Progent's advanced service database system includes comprehensive documentation for all service that Progent's clients have been provided. Progent's team engineers have access to the details of all help provided to each client by any Progent engineer. This database of issues and responses is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists are able to come up with the best resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Fargo North Dakota or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's remote consulting experts have credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to resolve almost any problem that may occur in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support businesses with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote support services available from Progent to small businesses in Fargo include:

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can support you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Call Center software products to handle the unique needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk resources during demanding scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network professionals offers your computer users in Fargo North Dakota fast communication with an efficient network service group with years of experience providing phone consulting and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's policy is to fix and not just annotate technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To learn more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac professionals can promote the artistic facets of Mac systems by providing remote consulting services and training in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video production lab.

    Online Network Monitoring Support
    Progent offers companies in Fargo North Dakota online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on a combination of OS platforms.

How Your Fargo North Dakota Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.

The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.

Onsite IT Consulting
Progent locations in The Dakotas

City Address Phone Link
Fargo Fargo Executive Suites, 122 North Broadway
Fargo, ND 58102
United States
(701) 540-9003 Fargo Network Support Services
Sioux Falls 519 West 22nd Street, Suite 100
Sioux Falls, SD 57105
United States
(605) 937-5911 Sioux Falls Network Support Services




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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite consulting expertise, software development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a cohesive intranet solution.

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    GIAC Information Assurance Cybersecurity Contractors

    GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines covered under GIAC accreditation such as auditing infrastructure security mechanisms, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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    Technical Support Extended Service Desk

    Progent's Co-managed Call Center service allows your business to split the load for Help Desk services seamlessly between your IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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    Progent is convinced that a well architected and executed information system can be a vital factor for accelerating a firm's growth, and we apply this philosophy in our corporate system infrastructure. We have built a non-stop virtual office infrastructure that allows Progent's staff engineers and authorized contractors to offer fast and efficient service, cooperate closely on challenging jobs, and experience career and private growth from acting as a member of a dynamic company culture of self motivation and independence.

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    ProSight Remote IT Management Consultant

    Progent's ProSight family of managed services are geared to offer organizations who have minimal in-house IT administration and support staffs with low-cost access to enterprise-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network management costs, automation of routine management processes, continual adoption of new information technology, smooth transition from legacy technology to current solutions, improved fit between information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business issues instead of ever-changing network technology.

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    Progent's certified experts offer small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for change and configuration management. Configuration Manager is Microsoft's new title for the change management solution previously called SMS Server. Configuration Manager offers a range of enhancements to Systems Management Server 2003 including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified engineers can help you use SMS 2003 or System Center Configuration Manager effectively for streamlined OS and application deployment, security patch control, application tracking, and software license reconciliation. Progent's engineers can also help you to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager 2007.

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    Progent's professionals provide expertise in a variety of disciplines related to mobile networking such as network topology, wireless data synchronization, wireless security, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless software programming. Progent's certified consultants can save your business time and money by using their wireless background to help you choose and integrate mobile connectivity solutions that make sense for your business. Progent can also tune your network architecture so that wireless data devices perform better.

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