For small businesses in Fargo or anywhere in North Dakota, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online support services represent excellent value due to the fact that they have the practical background and the advanced tools to resolve most network issues rapidly. Efficient support lowers direct costs because solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves additionally with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where fast repairs manage to end up as substantial tabs. Progent's penchant for disposing of technical issues quickly results in your company conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote help and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your company's environment without breaching system security.
Progent's powerful customer support reporting system includes thorough histories describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the records of all help rendered to each client by every Progent consultant. This database of trouble tickets and resolutions is organized as a readily accessible support database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's remote service experts can come up with the most efficient resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Fargo or anywhere in North Dakota or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote support experts offer certified skills in an extensive set of products and technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any problem that may take place in a small business network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help clients with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support provided by Progent to small businesses in Fargo and anywhere in the state of North Dakota include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network infrastructure design, integration, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to find solutions for the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive immediate help for severe network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary IT support resources. Progent's CCIE consultants can interface to your environment via the latest on-line troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help you to recover quickly following a serious breach. Security support services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; installing firewalls; designing safe techniques for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Fargo Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who don't have the budget to build and maintain an internal Help Desk but who want quick response from a reliable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center software products to address the unique requirements of your business, or adding occasional phone support staff to work with your internal Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned network professionals provides your workers in Fargo or anywhere in the state of North Dakota fast assistance from an efficient technical support group with years of background delivering telephone-based consulting and online repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a solid driver of company efficiency, and Progent's policy is to fix and not simply report IT issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read more about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic aspect of Apple Mac environments by delivering remote help support and training in graphics, sound, and video. Progent's consultants offer assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Fargo, or anywhere in the state of North Dakota, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting emerging problems before they cause network outages, system monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by multiple operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.